Flok.com

I had cancelled my account quarters agoGot billed 2x for $Went though a hassle to get the refundI finally did get my money back and my account was closedNow I got a $dollar reoccurring charge Called back and the so called Supervisor (female) was very rude and wouldn't even release her name to me as to who I was speaking withShe ended up hanging up on meI let her I know I would be posting my horrible experience on the here and everywhere else I could see they advertiseShe didn't careHad to contact my bank to get this issue resolvedThis is a quick summary of what took placeBottom line is that they say one thing and do anotherThey are nice when you are signing up, but when it comes to issues or refunds as they promise, they get very ugly and rudeRead the rest of their reviews and you will see that other ppl are having very similar issues with larger amounts around $or soJust glad mine was only $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:As I understand current laws, auto-renewals must be:There are five basic requirements for auto-renewals:Clear and conspicuous disclosure of terms; Affirmative consent; Terms of auto-renewal and ability to cancel; Notice of material changes to terms of service; andNotice of renewal.I would argue it was not clear and conspicuousI received no receipt from your company indicating an automatic renewalI never received any terms of the auto-renewal and ability to cancelAnd I never received a notice of renewalThis should be 30-days prior to auto-renewal. ***
*
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At my business I would rather lose money to make my customers happy I guess Loyalblocks does not care about happy returning customers The best advertisement is word of mouth and I will never do business with your company again Enjoy the money you made off of my company because it won't happen again Do not contact me for any reason in the future and take my company off your email list
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company still refuses to issue a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hey ***, thanks for your feedbackWe keep strict records of all correspondence between our account managers and clients such as yourselfNo where on your account is a cancellationrequest recordedWe have no cancellation fees, no late fees, all we ask is that if you wish to cancel, you do so
prior to your renewal date.We also don't charge based upon usageYou are charged upfront for access to the flok platform--for your business to be live on the flok appThink of it like a gym membership--it auto-renewsand even if you don't go to the gym for months, you are still paying for access to that gymAlternatively, if you say you did cancel, you could have done so on your own end by logging intoyour dashboard and cancelling under the billing sectionThis was never doneRoss is a senior account manager and has been direct about the protocol here at flok as well as forgiving thebeacon replacement fee of $100.If you feel this is wrong, you can dispute the charges, but all of this is agreed upon in our terms and conditions

Hello ***, You may contact us however you see fitAll of our policies are clearly stated in our Terms & Conditions up on our websiteAgain, sorry for any inconvenience to you and good luck in the future

***,You keep sending us the same exact complaint, which we feel we have cleared up on our endThe bottom line is that you used your free trial and didn't cancel prior to the trial ending and payment posting--that is itWe don't issue refunds after a payment postsWe don't have any cancellation fees or late fees--as long as you cancel prior to your renewal dateWe have tons of successful online businesses using flok, we also don't charge based upon usageYou pay for access to the flok platform that hosts your business and makes your app liveWe don't track your usage or once again, charge you for itThe amount of time it took (a weekend, when the office is closed), for your email to be received had no effect on you being charged and/or refundedYou did not cancel prior to payment being posted

Hi ***,The subscription plan that you signed up for was a special offer for a day free trial which rolls into a $upfront payment for a full year of flokIf you break it down it does come to $19/monthOn the payment page where you enter your credit card, it is disclosed that you will be
charged $after the free trial is upIn order to not be charged, you would have to cancel prior to that trial endingWe've never received any cancellation requests from you until after your card was attempted to be charged but was declinedWe don't issue refunds as our upfront plans are heavily discountedWe also don't charge based upon usageYou pay for the flok app to host your business, whether you use it or notWe would be more than happy to work with you to get the best out of the app since you paid for itUnfortunately we cannot issue a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey finally sent me a cancel formPlease remove my complaint regarding *** I was unaware that they were a separate company and it was in fact EMSI do NOT have EMS merchant services they're the source of contention on my end not ***They have been a long standing headache to me, thank you Revdex.com after months of paying and NEVER EVER getting a cancel form we finally received one because of you involvementWe are still trying to get our money reimbursed from them which has yet to be doneHopefully I will not have to send another complaint regarding EMS merchant services
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At my business I would rather lose money to make my customers happy I guess Loyalblocks does not care about happy returning customers The best advertisement is word of mouth and I will never do business with your company again Enjoy the money you made off of my company because it won't happen again Do not contact me for any reason in the future and take my company off your email list
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there, thank you for your feedback. Your account has been closed and billing disabled. We will waive the replacement fee for the beacon which was sent to you on 7/**/2016 with a tracking number via [redacted] that shows proof of delivery. You spoke to an account manager regarding the beacon and told...

us that you threw it away, so you did receive this device.We will not refund the charge that was posted prior to your requesting to cancel. We have no cancellation fees or late fees, we just ask that if you wish to cancel, you do so prior to the renewal date. This is clearly stated in our Terms and Conditions, easily found on our website.You say that you called to cancel last year but we keep strict records of all communication between our clients and the flok team--and we do not have any record of this. There was no communication from you between the time your business launched in August of 2016 to January of 2017 when your account manager reached out regarding optimizing your business's use of the flok app. After that--we did not hear from you until you were charged again in July of 2017.

Hey [redacted] Thank you so much for your feedback. I've gone ahead and backtracked your account, read through past conversations and it looks like you requested to cancel on 7/**/17 which was 11 days after your renewal date. I also see various conversations between you and an account manager, so...

I'm unsure of why you think there was no response.We have zero cancellation fees or late fees--the only thing we ask is that if you wish to cancel, you do so prior to your renewal date. All of our subscriptions are heavily discounted and therefore paid upfront waiving any refund. This is all stated in our terms and conditions located on our website.We don't charge based upon usage--you are charged for your business to be live on the flok app. Think of it like [redacted], you pay a subscription fee no matter if you watch 0 movies or 10 in that time period. It's simply for access. Unfortunately because of all of this, we cannot issue a refund.We would be more than happy to help you use what you've paid for during the time being and can close you account at the end of the term. Please don't hesitate to reach out if this is something you'd be interested in.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I would like for you to contact me via my email, [redacted] to figure out how I will get my refund.  Or if you are going to just refund my card, let me know. 
Sincerely, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They are billing customers in advance for which I have asked to cancel prior to them charging my account no matter what they say.  My service has been canceled and I am due a refund because its for services in advance.  I paid for what I got.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you so much for taking the time to summarize you feedback here. The only...

way for us to capture your billing information is after you've selected a plan - at which point, your new app goes live. This is the service you're paying for, your very own, branded, customized mobile application - powered by LoyalBlocks. You can fill this new app with logos and colors that match your brand, rewards that match your goals and even send push notifications right to your customers phones - wherever they may be. Regarding the usage of the app, all our plans are a flat service fee - which is a positive when you're using this, as your costs will never increase with the popularity of your app. Furthermore, you can cancel your account at anytime, with no notice and no cancellation fees. -- [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Regardless of the company's policies, billing me for services I have not used and do not intend to use is basically stealing. I understand they think they are entitled to take a *YEAR's* worth of subscriptions because of their unusual billing policies, but the fact is it was never made clear I would be charged in this way or at that time. As I mentioned I would be satisfied with a return of 11 months of subscription as a compromise to them, but nothing less. Furthermore the business entity this subscription was originall intended for no longer operates, so their offer to provide me with the service is useless and confers no value.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The organization is still attempting to bill me for a service I do not use and for a transaction that I have not approved.As indicated in my initial complaint, I cancelled this service 2 years ago by calling the LoyalBlocks call center. I unfortunately did not document this activity. I have attached my [redacted] statement from March ** 2015 (yes, I said 2015 because I dealt will the same fraudulent charge of $718.80 last year in February 2015). On the statement, you will see on Page 3 that $718.80 was charged on January [redacted] 2015 and you will see on Page 1 the charge was removed after I disputed this with [redacted].Today, I received a letter from [redacted] today about this issue. I also plan to contact them and ask for the communication I sent to them in [redacted]February 2015 [redacted] stating I cancelled this service and did not approve the charges in [redacted]February 2015[redacted].I will never approve of these charges. I will also be filing a police report for this fraudulent activity once I have gathered all the paperwork from [redacted].  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I understand you want this to be resolved by issuing you a refund, but that is not how our company works. We are a subscription based business and like most, you sign up for a plan and it automatically renews. You requested to cancel your account after your payment was already posted. This is the only rule we have regarding refunds of any kind, if you wish to cancel, do so prior to your renewal date. There are no late fees, no cancellation fees, this is our only rule, we don't issue refunds. You also have the option to keep your app live since you paid for the next 3 months. We don't charge based on usage, we charge for access to our service.

Hey Holly, first of all, thank you for your feedback. I've gone over your account and the payments, conversations had. Flok is a subscription plan, whether it's monthly, quarterly, annually, etc...All of our plans are paid upfront because they are heavily discounted and auto-renew. We have no...

cancellation fees, no late fees, all we ask is that if you wish to cancel--you do so prior to the renewal date. This is all stated in our terms and conditions found on our website. Unfortunately we cannot send reminder emails to all of the hundreds of thousands of businesses using flok. Think of it like Netflix or a gym membership--these auto-renew and you are not given notice. They also auto-renew even if you don't watch a movie or go to the gym during that period. Alternatively--you can actually sign in to your dashboard and cancel on your own at any time under your settings-->billing. We cannot issue a refund as it is more than a week already passed the renewal date. Thanks and good luck.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 It's not acceptable to charge someone that large of amount of money without their knowledge. I sent an email to try to work something out with your company but I got no response. I also noticed that this exact situation has happened to multiple businesses. The word will spread of this really tricky way of doing business. You should be shut down and people should and will be warned of your unethical business practices. It is not right to make someone pay for an account that is closed. My account is closed. If I close my [redacted] account I do not have to continue to pay them for 1 year of service.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]