Flok.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company still refuses to issue a refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It does not clearly state that you will will be charged the full ammount. it states you will be billed  $19.90 a month for one year to accumulate the total. Flok charged me the full amount on the first day of sign up which I did not authorize. it messed up my bank account and then Flok refunded the transaction, charged me 19.90. Then one month later charged me the full ammount again after me never using the product and repeatedly asking to cancel only to get rude emails from flok about how it's my fault. The sign up is very miss leading and then Flok decides to charge what ever they want whenever they want outside of the set contract.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have noticed on the web a lot of similar complaints about your business practices. I think there is a bigger issue and a community of slighted customers who would be willing to take the next steps with me. I will be contacting you soon through a very different medium. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted]If you threw away the marketing box we sent you--then you threw away the beacon. I don't see how this is a relevant argument. We have a record of the beacon sent along with the programming information that was directly programmed to your specific business. You threw it away, we waived that replacement fee anyways.Once again, we do not charge based upon usage. Your business goes live on our app. The flok platform hosts your business's app. If you have a gym membership, you get charged each month--whether you go zero times or 30 times. You are charged for access, not usage. I have no further resolution for you. Our charges and fees policies are all stated in our terms and conditions found on our website. We waived the $100 beacon fee. We cannot issue you a subscription refund. If you wish to dispute those charges, you can have your bank contact us directly. Sorry for any confusion or inconvenience but this is our policy.

Tell us why here...As previously noted, we are NOT trying to bill you anything moving forward, because you contacted us last month and asked to cancel the service. As a result, your service was canceled immediately and an email confirmation was sent to you confirming this. It's that easy to cancel your service with us, just contact us and we shall make it so. If we haven't made it clear already, your account is canceled and you will not be billed from us moving forward. Just kindly send us back the device we sent you. As we also mentioned, you need to contact us to cancel your service and send your device back - this never happened until well after your subscription renewed. I invite you to confirm all this on our terms and conditions.  [redacted]

It is a digital punchcard for tracking purchases and offering discounts. I like the concept and have referred a lot of others to them if they were a coffee shop etc. They were not a great fit for Indulgence but I wasn't upset, I tried for a year and wasn't interested in renewing. It was the woman on the phone with me today that made me so upset. She was AWFUL. The account was going to auto renew but they didn't have updated payment info. I told her that I was glad it didn't because it wasn't a good fit. She then proceeded to tell me that it already had renewed and they were taking money from my account.( 200.00 plus) I asked her to please cancel, very nicely. She was so mean and nasty. Told me I should have been paying attention and that she can't not charge me because I should have been on my game and called 2 weeks ago. I asked her about notification, paper or email, "nope, we don't notify you. It's your job to be paying attention". I asked her, Kristen, to please let me speak with her boss, in which she replied "its KristA and I can't connect you with the CFO." I then kind of started losing my [redacted] and asked her if she truly hated her job. She said, no this is just how we do things with this company and in NY. I told her, let my account go to collection and that I have never ever spoken to a customer in half of the rude manner that she spoke to me. "oh well, sorry about that". I was do yoga breathing, while shaking, and quietly got off the call. My blood is still boiling. I hate to spread negative energy, but this was too much.

Thank you so much for taking the time to share your feedback, we very much value the time you spent to send this to us. We've carefully reviewed your file and wanted to detail this for you here (Chris...

sent this to you as well). Your plan (the one you selected) is an annual subscription and like most subscriptions, it renews automatically at the end of it's term unless you wish to cancel the service. We have no record of a cancelation request via Chat, Email, the Support Center or Phone from you until February of 2016 (a month after your renewal). In addition, you still have the beacon device we sent you which you never returned.  
Chris reached out a few times and asked you to forward any of the requests you made to cancel, or anything showing a cancelation and you failed to respond with anything. You mentioned you got a charge on March [redacted], 2016 when you know this to be false, your subscription was due and was paid on January [redacted], 2016. It seems you're very confused about the timelines here, we'll gladly send you the receipts of your charges which will show the correct dates. 
As Chris also mentioned, our service is not based off usage, it's just a flat fee like [redacted] or your gym. The rate doesn't fluctuate based on your activity. As promised, your service has now been canceled and you will not be billed moving forward. It would also be great if you could kindly send the beacon device back to us.

Thank you for taking the time to share your feedback. The $420 annual contract you selected (along with all other contracts) renew automatically, we have never had a fixed term plan. You're also not purchasing our device, this is clearly explained on our terms and conditions - at no point did we...

communicate that device was yours to keep. With any signed contract, you're agreeing to the terms and conditions of that contract. Furthermore, as [redacted] clearly explained - while [redacted] no longer works here, all of her emails are automatically forwarded to management. You admitted over the phone you sent emails to [redacted] to cancel, but then later deleted those same sent emails? Unfortunate but curious, why delete your sent emails? Even though you clearly never canceled your account and threw away the device we provided you - as a gesture of good faith we granted you a 50% refund and completely waived the replacement for the device you purposely discarded. We view the response to your situation fair and reasonable considering the facts: your never emailed us to cancel (kindly forward any email stating such and we'll gladly refund the remaining 50%) and you through away the beacon ($100 replacement fee).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I've requested a refund for the automatic billing for one full year of future service, not yet used, and Flok refuses to refund the fee that they have pulled out from my card, that I did not authorize. They also did not notify me of the billing amount that was to be debited from my account, so I had no knowledge the fee would be taken nor knowledge I still had an active account with Flok. The customer service rep was condescending, not helpful, and would not answer my direct questions, including would not transfer me to his supervisor, claiming he didn't have a supervisor. Considering the charge was for a future service not yet used, there would be no reason why they cannot refund the fee, especially considering the circumstances that I didn't authorize the fee. My stance is that I did cancel my service 9 months to a year ago, and they can look at the dashboard of my account and see that there has been no activity for a year, of which I already paid for last year... another year of service that I also didn't use. TERRIBLE COMPANY, terrible customer service, very dishonest, and non-caring. I did not say I threw away the beacon. I said I threw away the box that had flyers in it. Even so, of course I would rather pay for a $100 beacon than a $300 service. They claim they gave me the choice and I chose the refund of the beacon. THIS IS A LIE and I have the email correspondence to prove it. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by LoyalBlocks regarding complaint ID [redacted].Sincerely,[redacted]

Thank you so much for taking the time to share your feedback, we very much value the time you spent to send this to us. We've carefully reviewed your file and wanted to detail this for you here (Chris sent this to you as well). Your plan (the one you selected) is an annual subscription and like most...

subscriptions, it renews automatically at the end of it's term unless you wish to cancel the service. We have no record of a cancelation request via Chat, Email, the Support Center or Phone from you until February of 2016 (a month after your renewal). In addition, you still have the beacon device we sent you which you never returned.  Chris reached out a few times and asked you to forward any of the requests you made to cancel, or anything showing a cancelation and you failed to respond with anything. You mentioned you got a charge on March [redacted], 2016 when you know this to be false, your subscription was due and was paid on January [redacted], 2016. It seems you're very confused about the timelines here, we'll gladly send you the receipts of your charges which will show the correct dates. As Chris also mentioned, our service is not based off usage, it's just a flat fee like [redacted] or your gym. The rate doesn't fluctuate based on your activity. As promised, your service has now been canceled and you will not be billed moving forward. It would also be great if you could kindly send the beacon device back to us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Park & Roll is not requesting a pro-rated plan, it is requesting a refund because we have discontinued be using your service. Flok never made it clear or asked Park & Roll to sign any terms and conditions indicating that we could not be refunded for the service. In general, when a consumer purchases a good or service, such as a refrigerator,  only to find that the refrigerator does not cool, the consumer returns the refrigerator.  Park & Roll feels that if such logic does not apply to a purchase, this should be explicitly stated in a contract.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The reason for our $100 charge was because our beacon device was not returned within the 30 days after cancellation. In our Terms & Conditions it states "you assume responsibility to send the Android or Beacon device back within 30 days of cancellation to avoid a replacement fee of $100. flok...

does not take responsibility to pay for shipping and devices must be sent back in working condition."We have an email that goes out 24 hours after a business closes their account. In this case, the merchant actually opted out/unsubscribed to our emails. In our records we see that 3 emails were sent to her notifying her she needed to sent it back, but she chose to manually unsubscribe from our communication. Once the beacon is received, we absolutely reimburse the $100 charge.

Hey [redacted], These are our T & C that you agreed to prior to signing up: [redacted]Please note:  p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} THE AUTOMATIC RENEWAL OPTION AUTOMATICALLY RENEWS THE APPLICABLE SERVICE FOR A RENEWAL PERIOD EQUAL IN TIME TO THE ORIGINAL SERVICE PERIOD. FOR EXAMPLE, IF YOUR ORIGINAL SERVICE PERIOD IS FOR ONE YEAR, YOUR RENEWAL PERIOD WILL BE FOR ONE YEAR. WHILE THE DETAILS OF THE AUTOMATIC RENEWAL OPTION VARY FROM SERVICE TO SERVICE, THE SERVICES THAT OFFER AN AUTOMATIC RENEWAL OPTION TREAT IT AS THE DEFAULT SETTING. THEREFORE, UNLESS YOU CANCEL YOUR SUBSCRIPTION flok WILL AUTOMATICALLY RENEW THE APPLICABLE SERVICE WHEN IT COMES UP FOR RENEWAL, AND WILL TAKE PAYMENT FROM THE PAYMENT METHOD YOU HAVE ON FILE WITH flok THEN CURRENT RATES, WHICH YOU ACKNOWLEDGE AND AGREE MAY BE HIGHER OR LOWER THAN THE RATES FOR THE ORIGINAL SERVICE PERIOD. YOU MAY CANCEL YOUR SUBSCRIPTION FROM SUCH SERVICES PRIOR TO THE AUTOMATIC RENEWAL AT ANY TIME. IN SUCH EVENT THE SERVICES SHALL BE DISCONTINUED UPON THE EXPIRATION OF THE RESPECTIVE PERIOD YOU HAVE PAID FOR AND YOU SHALL NOT HAVE ANY CLAIMS TOWARDS flok IN RELATION TO THE DISCONTINUATION OF THE SERVICES.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was notified in writing that this company would send me information regarding returning the device. It is now more than 30 days later and I have never recorded another email from this company. I finally contacted them when $100 was stolen  from my account this is when I obtained the information regarding the returning of the device. Taking unauthorized money from another's bank account is stealing and that is what this company did.  It is not my responsibility to ensure that their office procedures are followed. This is their mistake not mine and I think that at the very least the public should be aware of heir shifty business practices.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey [redacted],Thanks for your feedback. Upon looking over your account, I see that you signed up for our 7 day free trial--on the 7th day, you were charged as the trial had ended. We have no cancellation fees or late fees--all that we require is that if you do not want to move forward, you request to...

cancel prior to the date of payment posting. All of our plans are paid upfront (after a trial ends) because they are heavily discounted, which is also why we do not issue refunds. We would be more than happy to help you get going with the loyalty program as it has proven to be extremely successful with Lularoe representatives especially. Please feel free to email us at [redacted] if you would like to make the best use out of what you paid for. Thanks.

Hey there, thanks for your feedback, but you are not paying us - you have never paid us. You signed up directly through a 3rd party (your credit card processing company) and as such, if you wish to cancel - you need to contact them (they are the ones charging you). We don't even have your...

billing information - can you kindly contact your provider (EMS) and if possible, please update this review? I truly hope you'll find it your heart to do so - if we had your payment info I'd gladly help you.

Review: Loyal blocks offers a free version of what it has to offer. Upon signing up I was already subscribed as a free member. The sales woman sold me into a 1 year contract of $420 so that I can receive a Becon along with brochures to promote the app. Not once did she mention the bacon was a lease and that I did not own the equipment. She said that it was mine upon signing up for the year. She also did not mention a automatic renewal and I did not receive copy of a written contract, nor any email of a contract upon signing up. It was a 1 page paper that I signed, that she did not provide copies of.

Customer service rep [redacted] June **, 2015 1 day after unapproved renewal asked me via email, to email rep [redacted] asking for a cancellation. I emailed her stating I did not authorized renewal June **, 2015 and to cancel and refund $420 for the year of 2015. [redacted] later admitted on the phone she no longer works there after requesting me twice to email her cause she is the person to contact. This is poor customer service and unethical giving me the run around, emailing a person who no longer works at the company.

Last year 6/**/14 I signed up for a 1 year commitment and admitted in emails shortly after signing up that I was not happy with the company, nor the product due to technical difficulties the app provided. No where in those emails did I discuss canceling for June 2015 because I was again unaware of this continual renewal. It is very clear from the start of my emails (June **, 2015) that it was not disclose nor did loyal blocks provide me with proper documents upon signing up. Loyal blocks has contributed 0 clients for my business, and I stopped using there service 10 months ago. Loyal blocks is an undeveloped company that I got sold into willingly to be apart of. After realizing this 2 month in, I opted out of using their service and company and took 2014 $420 as a loss. In no way possible did I want to subscribe for another year. I have had zero communication from this company for about 10 months and did not receive any emails of a renewal draft, nor receive any receipts stating that they drafted money from my account.Desired Settlement: Full refunded $420 that was drafted June [redacted], 2015

Business

Response:

Thank you for taking the time to share your feedback. The $420 annual contract you selected (along with all other contracts) renew automatically, we have never had a fixed term plan. You're also not purchasing our device, this is clearly explained on our terms and conditions - at no point did we communicate that device was yours to keep. With any signed contract, you're agreeing to the terms and conditions of that contract. Furthermore, as [redacted] clearly explained - while [redacted] no longer works here, all of her emails are automatically forwarded to management. You admitted over the phone you sent emails to [redacted] to cancel, but then later deleted those same sent emails? Unfortunate but curious, why delete your sent emails? Even though you clearly never canceled your account and threw away the device we provided you - as a gesture of good faith we granted you a 50% refund and completely waived the replacement for the device you purposely discarded. We view the response to your situation fair and reasonable considering the facts: your never emailed us to cancel (kindly forward any email stating such and we'll gladly refund the remaining 50%) and you through away the beacon ($100 replacement fee).

Loyal Blocks has been helping us engage our customers with push notifications & we're very pleased with the results they've produced. Their support team is not only available, but excellent. This is also important to us as well.

Review: Company automatically tried to charge my debit card acter my initial 3 month period of use. I was not told that this was a recurring transaction and I was not interested in keeping the service. It took several notifications via email and phone to finally cancel the service that I agreed to as a one-time transaction based on a trial period. Then, I was advised that they would be senxing me a box to return their equipment. While waiting for this box, they charged my debit card $100 for the equipment witbout my consent and notified ne by email AFTER the transaction was complete advising they would refund my money after they received their beacon back. When I emailed back advising I was still waiting on the return box, they advised that I needed to use the box it was shipped in, which was disposed of months ago along with other box I received shipments in for my business as most businesses do on a daily basis. Had they not initially told me they would be sending me a box to return the beacon it would have been returned immediately. I am self employed and an unexpected charge out of my PERSONAL bank account in the amount of $100 has caused a financial hardship. Now I have to wait for the shipping process to get my money back. I never gave permission for my debit card to be used again. I knly gave permission for a one-time charge from thatt account becUse it was my personal checking account. In closing, their company failed to tell me that tbis was a recurring charge, for a service that would be automatically renewed (after telling me that I could "try" their service for 3 months...not contract for more months) ), and then charged for "failing to return equipment" which is a small plastic beacon box the size of the palm of my hand. I think they use bad business practices. I would never charge my customers debit cards without prior authorization. And I have not seen anything that I signed giving authorization for these charges to be debited.Desired Settlement: I am sending the beacon back today and I want a FULL refund and an apology for debiting my personal checking account without permission.

Business

Response:

We are a subscription-based business and much like a gym or [redacted] membership, the charges are recurring. These payments are automatically applied at the date of renewal. Over the course of your term (1, 3, 6 or 12 months) you can cancel at anytime, for any reason, with no notice and of course no cancellation fees. When you signed up with our service, you agreed to our Terms & Conditions by clicking "I Accept." This is not unauthorized.In our Terms & Conditions it states "you assume responsibility to send the [redacted] or [redacted] device back within 30 days of cancellation to avoid a replacement fee of $100. [redacted] does not take responsibility to pay for shipping and devices must be sent back in working condition." You must send the beacon back within 30 days otherwise a $100 fee is applied until received. Immediately after the return of the beacon, we will reimburse the $100. We have never stated that a return label and/or box would be given to you in order to return our equipment.