Flok.com

Thank for you for taking the time to submit your feedbackWe have a full support center, LiveChat service and a customer hotline so I'm sorry to hear you've been trying to contact us to no availYou can contact me personally at *** or by calling
*** to discuss this matterI'll review your account personally to identify what has happened and work to rectify your experience with usTo add some context, the $charge is our monthly service fee on our Pro planNevertheless, I'd like to get to the bottom of this for youWe take customer service very seriously so please contact me when you have a moment-- *** ***
*** * *** *** LoyalBlocks

Hey ***,
Thanks for your feedbackFirstly, I apologize for the delay in responding to your request as our office is closed on the weekendsYou can cancel at any time with no late fees or cancellation fees as long as you cancel prior to the renewal date of your chosen planYou signed
up for our free day trial and on the 7th day were charged our basic monthly feeYou requested to cancel after this payment had already postedflok doesn't issue refunds after a charge occurs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Regardless of the company's policies, billing me for services I have not used and do not intend to use is basically stealingI understand they think they are entitled to take a *YEAR's* worth of subscriptions because of their unusual billing policies, but the fact is it was never made clear I would be charged in this way or at that timeAs I mentioned I would be satisfied with a return of months of subscription as a compromise to them, but nothing lessFurthermore the business entity this subscription was originall intended for no longer operates, so their offer to provide me with the service is useless and confers no value
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, All of our plans ask you to agree to the terms before submittingI've attached a screenshot of the payment page showing the breakdown of $19/month (The total $$$ billed annually)

Thank you for taking the time to outline your feedback here, ***LoyalBlocks is not a monthly subscription service, we offer all types of plans and monthly plans are just one of the myriad of plans we offerOur greatest value is the upfront annual plan you signed up for, $billed upfront for
full year - automatically renewing for that same amount months from your signup dateAll our plans (monthly, quarterly, semi-annual and annual) renew automatically - as most subscription businesses operate. The cancellation request for your subscription was sent a month after your subscription had already renewedIf you wish to cancel your account at anytime for any reason, you can - but that needs to be done prior to the renewal of your planWe have a full team of *** ***s that work with you personally to help brand and launch your app, formulate compelling rewards and implement compelling push messagesDuring your first few months, we take a very proactive approach to customer service to ensure you're comfortable with the technology and happy with the serviceOnce your acclimated to the platform and live on the app, we also make your dedicated *** *** available for any questions, concerns or feedback you might have along the way - via phone, email, chat or help desk. Thank you again for taking the time to summarize your feedback and please don't hesitate to contact us directly

***,
You keep sending us the same exact complaint, which we feel we have cleared up on our endThe bottom line is that you used your free trial and didn't cancel prior to the trial ending and payment posting--that is itWe don't issue refunds after a payment postsWe don't have any cancellation fees or late fees--as long as you cancel prior to your renewal dateWe have tons of successful online businesses using flok, we also don't charge based upon usageYou pay for access to the flok platform that hosts your business and makes your app liveWe don't track your usage or once again, charge you for itThe amount of time it took (a weekend, when the office is closed), for your email to be received had no effect on you being charged and/or refundedYou did not cancel prior to payment being posted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It does not clearly state that you will will be charged the full ammountit states you will be billed $a month for one year to accumulate the totalFlok charged me the full amount on the first day of sign up which I did not authorizeit messed up my bank account and then Flok refunded the transaction, charged me Then one month later charged me the full ammount again after me never using the product and repeatedly asking to cancel only to get rude emails from flok about how it's my faultThe sign up is very miss leading and then Flok decides to charge what ever they want whenever they want outside of the set contract
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have not issued a refund or responded to my complaint about charging me for products not used and how quick I was to try and contact them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hey **, once again, thanks for your feedback and we apologize on behalf of our employeeIt appears that you are submitting the same responses and while we understand your frustrations, this is just how flok worksWe follow standard protocol and have zero cancellation fees as long as your subscription is cancelled prior to the renewal date--that is our only rule

Hi ***s, thanks for your feedback, someone else from *** *** *** submitted a review yesterdayYou signed up on 2/**/for our annual planAll of our subscription plans are paid upfront at a discounted rate and auto-renewYou called in to cancel almost a month after your account
renewed--we don't charge any cancellation fees or late fees, the only thing we ask is that if you'd like to cancel, you do so prior to your renewal dateYou agreed to our terms and conditions when you first signed up in 2016, our auto-renewing policy being stated in those termsPlease see ***We also do not charge based upon usage--you are paying for your business to be live on the flok appThink of it like Netflix, even if you don't watch a movie for a month, you're still paying for access

Hi **, first of all, thank you for your feedbackWe appreciate any input from our clients and flok usersLooking at your account, I see multiple attempts at reaching out to you via your cell phone, business phone and email--all of which are in our recordsAll phone calls to you were not received
Regarding the beacon, we test all before sending them out to businessesIf there was an issue we would've been happy to send you a newly programmed deviceIt is true, we do not charge based upon usageThink of it like a Netflix account--you pay monthly no matter if you watch movies or moviesYou are charged for your business's app to be live on our platformWe also do not issue refunds after the initial trial period, in your case--daysYou signed up with us (with your new plan) on 1/and requested to cancel on 2/**, that is past the refund periodOur plans are heavily discounted which is why we do not issue refunds or pro-rated refundsWe would love to continue your plan because you paid for it already in advanceIf you would like to work with another account manager, we'd be happy to set that up for you and send you a new beacon devicePlease let us knowThank you again

Hey there,Your account is $for the year of access of our PRO plan, which currently sells for online for $a monthYou opted to go for the annual plan and as a thank you, we prorated the plan down to just $a year - which breaks down to $a monthIn the event you wish to cancel, we don't
prorate the plan a second timeWe're more than willing to help solve your problem engaging customers and can even do some promoting for you - all for freeBut the annual plan you selected isn't something we prorate again (it's already been prorated for you)

Hey there,When you sign up to use flok, you agree to the terms and conditions statedWe don't charge based upon usage, you're charged to have your business's app live on the flok platformThink of it like ***, you pay to have a subscription whether or not you watch a movie during that month
In order to not be charged or have your subscription renewed--you must notify us that you'd like to cancel prior to that renewal dateOur upfront plans are heavily discounted which is why they are paid upfront--with no refundsUpon looking at your account and the correspondence, I do see an email sent to you on October *** from your account manager regarding your planThe best we can offer is to work with you to utilize the flok platform for the next year since you have paid for it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You are using a monthly subscription service which charges a fraction of your serviceIf you want to use a company that charges a yearly fee for a subscription with a charge large like yours then take linked in for exampleThey charge approximately $for their yearly service and if you find out you've been charged and contact them to cancel your account they will and they will refund you for the prorated number of days left that you haven't usedThat's ethical and legalThere is something very wrong about what you are doing and I will continue to fight thisYou should be embarrassed to make people pay hundreds of dollars for a service they do not have and you allow them to cancelYour "heavily discounted" price of $per account is moot if the service is cancelled and not being used
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, Chris R*** here, thank you for taking the time to share your feedback and enjoyed our discussion earlierYou signed up (the plan you selected) for an annual subscription paid upfront on 2/**/- for
which we gave you a 4X reduction in the total cost of the serviceSo your annual has already been prorated, by 4X (which you can confirm on our pricing page)On top of this 4X reduction in price we also offer a day money back gaurantee period just in case you feel this is the wrong fit, we offer a full refund - no questions asked :-)Since your cancelation request came over months after you got started, we don't offer full refunds - this breaks the only term in your agreement (you're paying upfront for the year)We do offer month-to-month plans but you didn't select this one - and for all plans you can cancel with anyone for any reason at anytime with no notice and no cancelation feesThe only rule is we don't issue refunds retroactively outside of that days I mentioned over the phone. Per your suggestion about a prorated refund, please note your plan is already prorated (by 4X) so we don't prorate it again in the event you want to cancelTo compensate for your 'lost time' while your business was closed, my offer for an extra months on the house still stands

You are not on a monthly subscription, you chose an annual subscription and for that, we gave you the heavy discount you're referring tooThat contract term clearly states that if you wish to cancel, you can - at anytime, with no notice or no cancelation fees, early termination costs or anythingAnd you can do this online without even contacting usIn your case, this has not happened and your annual contract renewed per it's subscription (the same way a monthly contract renews)So in the event you changed you mind and wish to cancel, we don't then prorate your cost again (we already did this once)If you wanted to cancel your service, you would have needed to do this anytime over the past days and at least send our devices back tooAfter reviewing your case in great detail, we can see neither of these things have happenedIf you at least still have our stuff (bluetooth beacons) and can promptly return them, we can issue you a partial refund credit of $for each beaconWe hope you'll view our offer as fair as you've broken the terms of our agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Even if you DID call - no messages or return emails were madeThis is not a satisfactory excuse.After using you LIVE for days, I contacted you via email and said I wanted to cancelEven if you DID call, once again, no message, email, or continued attempts were madeI have records of all my voicemails and call logs as wellTwo can play that game.Not only is your crappy "beacon" faulty but your software is as well.I am not asking for a full refund, just a refund for the time, months, that I WILL NOT be using your defective serviceYou guys act like I am asking you to pull teeth out for my satisfaction.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for the feedback.We make it very, very easy to cancel your account online - you simply click 'cancel my plan' under Settings and your plan is canceled immediatelyYour billing info and personal info are also disabled when you do this.On top of this, we also don't have cancelations fees,
early termination fees or anything like that - you don't even have to give noticeAfter reviewing your case, you never canceled your account (I read that you 'tried to cancel' but I don't know what that means) and you also never returned the beacon deviceWe've gone ahead and waived the replacement fee for the beacon you never sent back as a gesture of good will (this is $100) and welcome the chance to hear more about your experience.Bottom line, we don't want to put up any barriers to exit, if you want to cancel you can do this easily onlineBut you do need to do this, or at least contact us to do this for youAfter much review, I don't see any cancelation requests from you through chat, email or text until after you were billedBased on this, the rule of thumb is we don't issue a refund on that charge, but we will waive your beacon replacement feeDuring the course of a full year you have days to cancel at no cost, no questions askedBut after you're billed we don't issue refunds retroactivelyAnd as discussed in email, our head of accounts will reach out to you personally to hear more about your experience and come to an amicable close

Hi ***,Thank you for your feedbackWe have thousands of businesses using flok in various subscription plans--for us to notify every single one of a renewal is a lot to askWe have no cancellation fees or late fees, all we ask if that if you'd like to cancel, you do so prior to your renewal
dateOur business practices are listed right in our Terms & Conditions, which are readily available on our website at all times Regarding your account, you mentioned you cancelled last year but we have no record of that call or notes on the accountWe strive to keep detailed and precise contact information on every client of oursIf there's no record, it's hard to believe it happenedIf you emailed us anything, please forward us that email requesting cancellation and we would absolutely refund youIt looks like the last time you reached out to us was via phone on July *** of last year and you spoke with your account manager regarding questions you hadHe also reached out to you again on August *** and left a voicemail that was not returnedWe see no request of cancellation