Flok.com

Review: Our company signed up for a trial period with LoyalBlocks based on their Internet advertising offer. We did not finish the registration process in its entirety, nor did we finalize the choice of their services, nor did we use them. Having realized we were billed for services not provided, we notified the Company's representative we wanted to cancel. LoyalBlocks did not issue refunds for non-delivery of their services.Desired Settlement: We expect a full refund via a check; we canceled our credit card they have on file.

Consumer

Response:

At this time, I have not been contacted by LoyalBlocks regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Thank you so much for taking the time to summarize you feedback here. The only way for us to capture your billing information is after you've selected a plan - at which point, your new app goes live. This is the service you're paying for, your very own, branded, customized mobile application - powered by LoyalBlocks. You can fill this new app with logos and colors that match your brand, rewards that match your goals and even send push notifications right to your customers phones - wherever they may be. Regarding the usage of the app, all our plans are a flat service fee - which is a positive when you're using this, as your costs will never increase with the popularity of your app. Furthermore, you can cancel your account at anytime, with no notice and no cancellation fees. -- [redacted]

Review: Our company signed up for service with LoyalBlocks. After a few months we determined the service was very poor and we notificated them we wanted to cancel. We have document of our notification and their response indicating the account would be fully terminated once they received their beacon device back. We shipped the device back promptly and have delivery confirmation from [redacted]. LoyalBlocks has continued to bill us for the service and refuses to answer any contacts.Desired Settlement: We expect a full refund credited to our credit card from the date their device was received back.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding LoyalBlocks has been resolved without the assistance of the Revdex.com.

Sincerely,

Review: I cancelled the services on June ** 2013.on July ** I was charged $69.99 for some unknown reason.No one has contacted me back after numerous attempts of calling and emailing the company.I should not have been charged any amount from this company. I did not authorize any chargesI have not received any correspondence from this company in over a year.Desired Settlement: I would like for the charges of $69.99 to be reversed on my credit card or issued a full refund and for the company to terminate my credit card information that they have on file to prevent any further unauthorized charges to my credit card.

Business

Response:

Thank for you for taking the time to submit your feedback. We have a full support center, LiveChat service and a customer hotline so I'm sorry to hear you've been trying to contact us to no avail. You can contact me personally at [redacted] or by calling [redacted] to discuss this matter. I'll review your account personally to identify what has happened and work to rectify your experience with us. To add some context, the $69.99 charge is our monthly service fee on our Pro plan. Nevertheless, I'd like to get to the bottom of this for you. We take customer service very seriously so please contact me when you have a moment. -- [redacted] LoyalBlocks

Review: I *supposedly* signed up for a Pay as You Grow Plan with Loyalblocks over a year ago. I seem to remember signing up for a free trial and quickly tried to cancel this service by calling and emailing straight from their website. I was never able to reach anyone via phone, but left numerous voicemails. Anytime I tried to call it would ring and ring and go to a voicemail for a '[redacted]' and didn't even state she was with Loyalblocks. Never a call back, but continued to be charged several times in this last year for different amounts varying from $19.99-$59.97. I was finally able to reach an [redacted] and a [redacted] today by phone and was promptly told I could cancel my membership but COULD NOT get my money back for these charges because they have never received a notice from me for cancellation even though I DID try on many occasions. Even after talking to both [redacted] and [redacted] and telling them I would be filing a complaint here and also a dispute with [redacted] for the charge they both refused to refund. I gave them every opportunity to resolve this by simply refunding my money and I wouldn't make these complaints and disputes. But no. They both got ugly with me and refused still stating they would look into my emails and see if they ever received notice of cancellation before. Also, I asked how it is they can keep charging me when I never use the service. Apparently, 53 people I don't even know signed up to be 'club members' of my club therefor I had to be charged. The website won't even let me view their information. How am I to know if they are even real people?? DO NOT USE LOYALBLOCKS.Desired Settlement: I think, despite their 'no refund' policy, they should refund me at least the last charge of $59.97. It is the least they can do to make me happy. And isn't the point to have happy customers?

Business

Response:

[redacted] signed a contract with us on 8/**/2013. Our CRM (Customer Relationship Management) system records indicate that we reached out to [redacted] multiple times, including unanswered emails and voice messages we left her in August and September 2013, and again in April 2014, but no record of the "numerous voicemails" [redacted] claims she left with us. We are very easy to reach, our number is on our website, our employees in New York man the phones during normal business hours, and we have thousands of satisfied customers. Furthermore, as [redacted]'s complaint itself states, her loyalty club with us has 53 members. That being said - and although [redacted] signed a contract with us - we're sorry that she found her experience unsatisfactory, and are willing to refund the $59.97. We hope this settles the matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like for you to contact me via my email, [redacted] to figure out how I will get my refund. Or if you are going to just refund my card, let me know.

Sincerely,

Review: I contacted my [redacted]) to cancel our service with their company. It was no problem and I was told I would receive a email in 5 minutes about sending back the beacon. Email was never sent and nothing was done. Today I come to work and check the bank and I was charged for the next 3 months of service. I called and asked they why and was told that the charge was already in the process when I called to cancel. I asked for a refund and was told they don't do refunds. Again I asked them to do the right thing and issue a refund and again they said no. I'm not asking for a refund for services I was already given, this is for the next 3 months. Can you please contact them about this.Desired Settlement: Simply just a complete refund and I have already started the process of returning their beacon as they asked for. I thought they were a good company to deal with but this shows otherwise.

Thank You

[redacted]

###-###-####

Business

Response:

LoyalBlocks has no late fees, no cancellation fees and needs no notice regarding the termination of an account. All we ask is that if you wish to cancel your account with us, you do so prior to the renewal date. Even if you call the day after a payment was posted to cancel, the payment has already posted and we do not issue refunds as it is standard protocol. Our service packages are already prorated between 30-50% because they are paid upfront. LoyalBlocks is a subscription based business and like all other similar businesses, you are automatically renewed over the course of whatever term you choose (1,3,6 or 12 months).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are billing customers in advance for which I have asked to cancel prior to them charging my account no matter what they say. My service has been canceled and I am due a refund because its for services in advance. I paid for what I got.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I understand you want this to be resolved by issuing you a refund, but that is not how our company works. We are a subscription based business and like most, you sign up for a plan and it automatically renews. You requested to cancel your account after your payment was already posted. This is the only rule we have regarding refunds of any kind, if you wish to cancel, do so prior to your renewal date. There are no late fees, no cancellation fees, this is our only rule, we don't issue refunds. You also have the option to keep your app live since you paid for the next 3 months. We don't charge based on usage, we charge for access to our service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

At my business I would rather lose money to make my customers happy. I guess Loyalblocks does not care about happy returning customers. The best advertisement is word of mouth and I will never do business with your company again. Enjoy the money you made off of my company because it won't happen again. Do not contact me for any reason in the future and take my company off your email list.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Loyalblocks is a monthly subscription service, but we were offered special pricing to pre-pay for one full year, which we did for $599. I was in regular contact with both the sales rep and an [redacted] for several months following our launch with the service, but after a while I stopped hearing from anyone. At some point we decided the platform wasn't suited to our business, and since we had pre-paid for the year we simply let the service run out. On March [redacted] I discovered they had charged my credit card $599 30 days earlier, on February [redacted]. I immediately contacted them to notify them of this erroneous charge. I had not been notified of any pending auto-renew charge, nor was supplied any invoice. On the same day, I got an email response stating that all accounts auto-renew (not what the sales rep told me!), and that I can only cancel if I confirm cancellation before the auto-renew which was now 30 days past. I responded by explaining I had been told there would be no auto-renew and could I please just get a refund as we no longer used the service. He certainly could of offered a pro-rated refund as a gesture of goodwill, even though I still don't agree with the auto-renew business. Instead he responded again by stating that they "don't typically offer refunds after an auto renew has gone through...". I explained that we hadn't heard from anyone in the company for a very long time, and in any event we were simply letting our contract run out. I didn't see any need to contact them since we had pre-paid for a one-year contract. By his third email, his tone changed and he became more defiant. He stated that they would not issue any refund, and that I had the service for another year. I responded by offering shock that they would make such a terrible customer service mistake. The irony here is that this company specializes in helping small businesses create customer loyalty. Seems the only way to create their own loyalty is to force it upon them. I've been dealing with [redacted], apparently a founder of the company.Desired Settlement: Refund the $599

Business

Response:

Thank you for taking the time to outline your feedback here, [redacted]. LoyalBlocks is not a monthly subscription service, we offer all types of plans and monthly plans are just one of the myriad of plans we offer. Our greatest value is the upfront annual plan you signed up for, $599 billed upfront for 1 full year - automatically renewing for that same amount 12 months from your signup date. All our plans (monthly, quarterly, semi-annual and annual) renew automatically - as most subscription businesses operate. The cancellation request for your subscription was sent a month after your subscription had already renewed. If you wish to cancel your account at anytime for any reason, you can - but that needs to be done prior to the renewal of your plan. We have a full team of [redacted]s that work with you personally to help brand and launch your app, formulate compelling rewards and implement compelling push messages. During your first few months, we take a very proactive approach to customer service to ensure you're comfortable with the technology and happy with the service. Once your acclimated to the platform and live on the app, we also make your dedicated [redacted] available for any questions, concerns or feedback you might have along the way - via phone, email, chat or help desk. Thank you again for taking the time to summarize your feedback and please don't hesitate to contact us directly.

Review: Sign up for LoyalBlocks advertisement which stated totally free, and no where in signing up did it say it was 1 month free and then a $22.00 charge appears on my credit card.Desired Settlement: Refund my credit card

Business

Response:

Thank you for taking the time to submit your feedback. We offered a 30 day free trial on our application for our Basic plan, which rolls into $22/month after the 30 day trial elapses. On the sign up page when we collect your credit card (indicating this is a paid service) it also states that you'll be billed 30 days from now, once that free trial is over. Should you wish to cancel at anytime for any reason during those 30 days, you won't be billed anything at all. After the trial is over, you're billed the initial $22 but again, can cancel at anytime with no notice and with no cancellation fees. Our monthly plan is a commitment free, month-to-month plan - on top of the 30 day free trial we offer. -- [redacted]