Foster and Monroe

Ms [redacted] was contacted by our office on 10/22/to make her aware that her ***s account was in our office, after which she agreed to make payment arrangements on her accountAt no point was Ms [redacted] threatened by any one in our office; however she was made aware of what rights our client had in regards to this account if she chose to not take care of itThis account has been closed in our office, the payments have been taken off file and it had been returned to our client as a refuse to pay for them to proceed how they see fit

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I never lied simply explained I will try and come up with itThis is not a payment history at all and yes I was rude because of you guys being rude to me as wellI have contacted the agent and they have no knowledge of you guys at allI was also told that you are not allowed to bother my discharge status, garnish my wages, or even bother my tax refundYou guys threatened me with these thingsThank you and have a nice day Regards, [redacted] ***

Revdex.com spoke to Joe at business and the following was relayed: This account was for [redacted] Transmission car repairsOn 1/the Documents requested were emailed to consumerOn 1/28, we spoke to the consumer's mother for the last time, we did offer to play the recording for her and she hung up on usWe own the account, it will not be resold and they will not be contacted again

There were never any threats made to Mr [redacted] at any point, again he was just being made aware of what the client could legally proceed withMrMichael Anever said he was going to sue Mr [redacted] he was telling him that our client wanted an answer as to whether this was going to be taken care of voluntarily by the close of business that day so they could figure out how to proceed with this accountAgain we are a legitimate collection agency collecting on a legit debt and he is welcome to call our client to validate

Revdex.com spoke to Joe at business and the business sent Revdex.com copy of debt validation letter originally sent to consumerSee attached

Mrs [redacted] was contacted on 06/02/and a message was left in regards to [redacted] due to her number being listed as a reference on a contract that [redacted] signedThere was never a call back or anytime that anyone asked for this number to not be contactedIf there would have been a call back Mrs [redacted] would have been informed it was actually not a summons it was our office trying to get into contact with [redacted] before there was a summons filed through [redacted] County, PAThere was nothing unethical about the call it was simply our office reaching out to references for [redacted] in attempt to contact her or get her to contact usThis account was closed on 06/03/as a refusal to pay and the client was advised to proceed accordinglyWe do not call any numbers that aren’t listed as good numbers for the people we are trying to contact and if we are told it is a wrong number or to remove it we do so immediatelyThis account hasn’t had any calls made on it since 06/03/Our office will not contact [redacted] or any numbers associated with her regarding this matter again

We did attempt to contact Ms. [redacted] regarding a debt in our office, we were unable tp reach her so we attempted skip tracing efforts, which is within our legal right to obtain location information or contact with the debtor. There was no personal information released to anyone in regards to Ms.... ***’s account in our office therefore no laws were violated. To date we still have not spoken with Ms. [redacted] regarding the account in our office. Future conversations will be dealt with through mail, this account will not be called by our office again.

Absolutely no one at our office told Ms [redacted] that they were an attorneyDocumentation regarding this debt was provided by our office and we informed Ms [redacted] she could communicate with the original creditor for the signed contract, as she was claiming fraudMs [redacted] was set up in a fair payment arrangement that she voluntarily paid after weeks of deliberatingWe have refunded her $immediately and will no longer work with her voluntarily

[redacted] was contacted by our office on 11/03/17 regarding a legitimate debt that is currently in our office. At no point was Ms. [redacted] threatened in any way or state that this account was previously paid. Had she told our office it was previously paid and/or provided proof to our office,... we would have closed this account. Ms. [redacted] was never asked for personal information by our office, we did verify her date of birth and last four of her social security, but we stated them to her and had her verify it is the correct information. At no point did our office give personal information to any person or other entity. Ms. [redacted] was made aware of our client’s rights that they could pursue, however she was not threatened with them at any time. The payment Ms. [redacted] made our office was going towards paying off the valid debt account in our office, however it has been refunded. This account has been returned to our client as a refusal to pay and she will not be called in regards to this account by our office.

BBB spoke to [redacted] at the business and the following was relayed:This account is for an Old Navy Credit card, which the consumer paid on for 5 years until 2011. On February 4th an individual was contacted who stated he was [redacted] husband and that he would have her call us back. On February 10th we... did call and speak to [redacted] who told us not to call her again. The account was closed at that point and she has not been contacted since. We own the account, it will not be resold and she will never be contacted again.

Revdex.com spoke to Joe at business and the following was relayed: The account is listed as a [redacted] account, on the credit report it is listed as [redacted] We bought the account from [redacted] ***This is a jewelry bill that was bought by ***He made one payment and then called the next day threatening to come down with guns and shoot the place upWe have closed the account as a partial payment in our office and he will not be contacted again by usHe was provided a copy of his credit report which shows the debtHe does owe the debt, it is legitimate, will not be issuing a refundIf he would like to speak to me, I am willing but will not tolerate threats to myself or my employees

*** *** was called by our office regarding a legitimate debt her husband *** *** owesAt no point did our office say we were an attorney’s officeOur office did not threaten to take their tax return we did say however, that it was a form of income that could be used to pay this bill
Our office also told Mrs*** what our client could do if they choose not to pay on this accountFor any other questions or concerns or to take care of this debt he can reach our office at ###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowTheir Representive/Lawyer stated that our telephone conversation was recordedThe recording will prove what we have stated as truth
Regards,
*** ***

On 04/01/we attempted to contact Ms*** regarding her *** *** accountShe stated to us that she was paying it directly to *** *** *** however sold the account to our client *** *** *** *** who in return placed the account in our office for collections/legal
purposesAfter speaking with *** that one time the account was closed and returned to our client as uncollectableRegards, Shelby CFoster and Monroe

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First off , there were threats made to me My wife was on the phone
call as well Secondly , he did tell me I had to pay RIGHT NOW that day
or else he would sue me the next day I do not agree with what they
had said in response to their emailThey are lying , and need to be
shut down
Regards,
*** ***

Revdex.com spoke to Joe at business and the following was relayed: A full refund was issued to consumer on 4/30/15, the account was closed and sent back to client

When I returned the call again to this collection agency the person that I spoke with was very rude to me, over talked me and nothing of course was accomplished. I was able to say send me a copy of the bill while the person on the phone was being loud and over talking me. I explained to that person if we are both talking then how will we get anything accomplished. Furthermore, you were asked to stop calling people on your so called phone list. After you spoke to me you did it again....started calling people, 6, within minutes and this time you got my daughter who was in school at the time and got her phone taken because your call her. This company is ridiculous

The first time a call was placed to Ms*** was on 11/01/when Ms*** called into our office and she was made aware of the matter in our officeMs*** stated at this time that she was in financial hardship and she would have to speak with her husband to figure out what they could doMs
*** then called back in on 11/02/and when she was going to be transferred to a representative to further discuss this account she hung up the phoneOn 11/21/Ms*** was spoken to again about this account where she admitted that she knew she did owe this account, however she was just argumentative and very rude to our representative after which she said she did not have the money to pay this accountMs*** called back in the same day and spoke to a different representative and set up payment arrangements to pay on this account in our officeMs*** went on a recorded line and authorized payments to her card beginning on 11/22/which defaulted; when our representative contacted her to let her know her payment was declined she claimed she just needed to load the money onto the prepaid card she providedLater in the day she called back in to our office and admitted she had lied and she did not have the money for the payment she had authorized so our office modified her payment arrangements to try and work with herAt no point was Ms*** threatened with anything; however she was made aware of what our client could proceed with if she chose to not pay on this accountFoster and Monroe is a legitimate collection agency collecting on a verifiable debtIf Ms*** had in fact called Military Credit Services LLC and asked about her account she could work her way down the chain on command and she would end up at our officeOur office has the original contract and pay history, which I have attached, which shows that this account was taken out by Ms*** and it was never paid in fullThroughout all the times Ms*** was spoken to by our office did she request any information to be sent to her from our office if she had we would have had no issue sending her the original contract, pay history and a letter showing her payment arrangementOur office has closed this account therefore Ms*** will not receive another call from our office, however it is a debt she owes so if she chooses to pay on this account she can contact us at ###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The statement made by Foster and Monroe LLC is a total misrepresentation of what happenedI never threatened to shoot anyone at the company, any of the employees, as a matter fact I never threatened to shoot anyone or anythingIt it stands,I have not ever, nor do I currently own, any *** jewelry accountI have never opened credit with *** jewelry account as evidenced by the conversation I had with *** corporate credit department Furthermore, the business claims that I was provided a credit report by them, that is a totally untrue statementI was never mailed, faxed, nor emailed any credit report from Foster and Monroe LLC I am still requesting a refund of the $payment I made in December I have a police report, a case number open with *** corporate credit account stating that there has never been a *** ** with my Social Security number that has opened a *** account everIt seems to me, Foster and Monroe LLC has no other choice but to refund me the $payment I madeI am not the person they think I am. Thank you, *** **