Foster and Monroe

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It was someone representing your firm that threatened meI do not appreciate being called a liarI expect this issue to be resolved ASAP!!!
Regards,
*** ***

Revdex.com spoke to Joe at business and the following has been relayed: I am unable to locate this consumer in our systemIf there is proof of payment or any other information such as a different last name that the account can be located by, please send at your earliest convenience

The account was closed in our office and returned to the owner of the debt, [redacted]. Someone else may be calling on it, it is not us as it is not in our office.

Revdex.com spoke to Joe at business and the following was relayed: This appears to have been a wrong number, I have been unable to find anything in her name and nothing comes up for that phone number.

Our office did not threaten anyone however, we did make [redacted] and his wife aware of what rights our clients has in regards to this account. This account will not be called by our office again however, if [redacted] or his wife wish to discuss this account further they can contact our office directly.

Revdex.com spoke to [redacted] at business and the following was relayed: The consumer acknowledged the debt and made payment arrangements, including a $50 payment. On January 12th, the card used for payments came back declined. She did sign Docusign documents regarding this debt. We did attempt to contact...

her at work, we were told she is no longer employed there. The account is currently within the statute of limitations in the state of Kansas. We closed the account on 2/15. There have been no calls made since and there will be no calls or collection activity.

Our office will allow Mr. [redacted] to pay $50.00 a month on the original balance. He has to call into our office to set up the voluntary arrangements and documentation will be provided agreeing to those terms.

Revdex.com spoke to Joe at the business and the following was relayed: The complaint was filed by the debtor's sister. Eric is the debtor. The number we contacted was the number he had provided on his original application with the company the debt belongs to. We will not contact the phone number again,...

however, the account is valid and will remain open.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First and foremost when I called Foster and Monroe the office manger David M. did so threaten me with a warrant for my arrest he said in my city which is [redacted] that everything over 500.00 is consider theft and that is was like I had stolen the property and that would cause him to issue a warrant for my arrest. So that's would made me get advice from a lawyer because after I agreed to the 140.00 a month agreement; having a warrant out on me from a debt collector didn't seem right and that's what made me do some research on this company. So they are lying when they say that the office manger David didn't threaten me because he did that's what made me  agree to an agreement. As far as having my family member who the furniture was for co-sign we were told that she couldn't by the furniture store because her ID wasn't valid. After I contacted a few collection agencies I found out that Foster and Monroe were a agency but a shady one because they are not accredited not by the Revdex.com anyhow. The guy David left me a voice-mail on my phone 9/28/2016 again threating to take legal action if I didn't contact him. I had or should I say have the intentions of getting the debt paid one way or another but I do not want to deal with any agency that lies and uses scare tactics to resolve a debt

Mr. [redacted] was a co-signer on a [redacted] Alarm account that is currently in our office. On 05/26/17 a representative from our office attempted to contact either [redacted] or [redacted] our representative could not reach either of those parties. Relatives were contacted solely...

for the purpose of locating either [redacted] or [redacted]. A validation letter was sent out to the address originally provided when the [redacted] account was first taken out 30 days before our representative attempted to contact anyone regarding this account. Had Mr. [redacted] asked our office for more documentation we would have gladly provided it again to whichever address he would provide. At no point did our office threaten Mr. [redacted], we did however make him aware of the rights our client could pursue if he or [redacted] did not take care of this account. This account has been closed in our office and returned to our client as a direct refusal to pay for them to proceed with as they see fit.

Revdex.com received message from Joseph at business and the following was relayed:
The account was closed in our office on July 2nd, 2015 after [redacted] called into our office.

[redacted] was called as she is listed as a relative of [redacted] who our office attempted to reach and could not, therefore relatives were called to try and locate her. Ms. [redacted] talked to someone at our office on 09/14/17 and told our office she did not know [redacted]...

[redacted] after which we took her name and number off our file. Ms. [redacted] was not called by our office again after that date. If she was contacted today 10/26/17 it must have been by another office. This file has been closed in our office and sent back to our client as of 09/30/17. We apologize for the inconvenience to Ms. [redacted] however, it was not our office who called her today.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The first time anyone from our office worked Ms. [redacted] account was on 07/24/17 when she spoke to a representative from our office. Ms. [redacted] said that she was going to get a prepaid card and asked for someone from our office to contact her back later that day, which is the only reason Ms....

[redacted] was called more than one time in a day. This is in no way harassment as she was the one who asked to be called again. At no point was Ms. [redacted] threatened with anything, she was made aware of our clients rights in regards to this account if she continued to allow it to be in default. Foster and Monroe is in no way a scam we are a legitimate business collecting on a verifiable debt Ms. [redacted] owes. If Ms. [redacted] had asked our office to send her documentation we would have been more than happy to provide her with that, however at no point did she ask our office for anything. However, prior to the call we did send her debt validation to the address that she was at when she originally took this account out at. Also, Foster and Monroe also require all payments to be verified. Ms. [redacted] would have had to go on an authorized line to give the card information then she would have been asked to verify all the payments we set up on the recorded line allowing us to only run those payments. Foster and Monroe also would have sent out a DocuSign to Ms. [redacted] email that would have stated the payment arrangements she was agreeing to that would require an electronic signature showing she is only allowing those payments on those dates. Therefore, Foster and Monroe would not just continually take payments we would only take what was authorized by Ms. [redacted]. This account has been closed and returned to our client as a direct refuse to pay for them to proceed with as they see fit. Ms. [redacted] will not be called in regards to this account by Foster and Monroe again.

Revdex.com spoke to Joe at business and the following was relayed: This account was sent back to the original creditor and closed in our office. The consumer's money was completely refunded.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have never spoken to Joe. The information he has provided you is false, 90% of the info he has told you is not true. I never hung up on them even after being verbally abused by Phillip, the paralegal.  The people at this company lie. They harass consumers and make threats. They try to strong arm people into giving them money and if it's not done they make even more threats. A supposed professional threatened my son, then made was rude and nasty comments to me, going so far as to tell me I'm a bad mom. 
Regards,
[redacted]

Revdex.com spoke to Joe at business and the following was relayed: The account was closed in our office and returned to our client on 4/27/15. All numbers have been removed and the consumer will not be contacted by us again.

Ms. [redacted] was contacted once on 02/20/17 and only one number was called, which is the number ending in [redacted]. She then called into our office and spoke to Mr. A. who made her aware of the matter in the office, thereafter Ms. [redacted] told Mr. A. that this was previously paid and provided the...

number for the attorney it was paid through. Mr. A. attempted to contact the lawyer to verify that this account was paid however they were closed for the holiday, therefore, we placed the account in a dispute status to await a paid letter or contact from her council, which to date we still have not received. To our knowledge this account has stated, which is why we need paid paperwork. Once a paid letter is received we will close this account as previously paid and return to our client.

Revdex.com spoke to Joe at business and the following was relayed: The debt is listed on the consumer's credit report, it is not listed under [redacted]'s but the account number is the same, the consumer paid part of the debt. There is no refund to be issued.