FragranceX.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


[I have checked my local post every day, the parcel is not there. My local post also sends a message to the mobile number on the parcel when a parcel arrives,No message from the post office, the parcel is not there.FragranceX  promised to deliver the parcel in 2-7 working days `contractual term not honoured`, contract bridged.Please all I want is my money refunded back. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Thank you for your message. We are sorry for any inconvenience. In the terms and agreements within your wholesale account, cancellations cannot be made, as found on [redacted]. In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. Your initial email sent stated that you ordered an item incorrectly, and at that time your order had already processed and shipped. We could not cancel it as explained. We see that you have opened an inquiry with Paypal and they are currently reviewing your dispute. Please feel free to contact us directly with any further questions or concerns at [redacted]. We again are sorry for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has...

NOT been resolved because:

[Your Answer Here]
 I have not received and return label so thats not true i've been waiting and have not received anything
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sorry you don't have a printer, if you refused it, the refund will process as soon as we get the return. If you did not return it yet or refuse it, please call or email support and they can mail you a label. Calling and emailing support is much faster than using the Revdex.com. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello [redacted], sorry you did not receive your items or the refund that was processed. I will follow up on this, always best to email [redacted] please.

Hi [redacted],I'm so sorry we goofed on your order. We refunded the shipping and we are working to fix this problem so it will not happen to other customers. My sincere apologies for the delay.[redacted]

Revdex.com:i never received the return label this back and fourth is getting on my nerve I sent the package back someone tried to have it redelived so im hoping it goes back if not I will have to dispute the charge with my back to get my money back
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not received a valid response from Fragrancex 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have still not received my order. It has been 6.5 weeks. Please kindly process a refund or send me a replacement product via COURIER and not postal service as the postal service in South Africa is extremely unreliable as previously stated] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thanks for your patience. I hope you received your order already, if not thanks for your patience you will receive it any day!

Hello, Thank you for your email. I am sorry for the inconvenience with your order. Unfortunately, Coupons/Promotions cannot be combined at this time as stated on our website's help page.  I apologize, but we could not cancel your order because it had already been processed by our...

automated system by the time we received your cancellation request. Our automated system helps ensure quick, efficient processing of all our orders; however, once the process has begun we cannot undo it.For the inconvenience, we have refunded the remainder of your order. Please let us know if you have any further questions or concerns.

Revdex.com:
In reference to complaint ID [redacted], the resolution is now satisfactory to me, and the matter has been resolved.They have processed my refund.Thxx much Revdex.com for acting promptly and efficiently!.
Sincerely,
[redacted]

Dear [redacted], I appreciate the time it took you to share the story of your unfortunate shopping experience with FragranceX.com. I apologize for the problems you had with the delivery of your order. Please note that we shipped your order without delay on August [redacted] 2016 with [redacted]. The tracking number is [redacted] We believe that your order has been lost in transit. However, due to the inconvenience this has caused, we have refunded you the full amount of $86.53 USD on December *, 2016. The refund is posted back to the original method of payment. We again apologize for not exceeding your expectation and the inconvenience caused to you. We look forward to serving you again.  Feel free to call me at [redacted] OR email [redacted] if you have any concerns you wish me to address Sincerely, Frangrancex.com

I apologize for the inconvenience with this order, as it was certainly shipped out on December [redacted] and delivered December [redacted].  As per our site, we are not responsible for stolen shipments. However, as a courtesy, a full refund was issued on December [redacted] ; Please allow 2-5 business days...

for the credit to reflect on the billing statement. Once again we apologize for this inconvenience.

Revdex.com I am now taking the dispute tbrough Pay pal this perfume is NOT original..................If I were to send it back I am seriously out of pocket with hidden vat COSTS THAT THEY DO NOT ADVERTISE..................bUYER BEWARE !!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]We did have it shipped to the same billing address, and no thank you , I was told on the phone that her name could never purchase through Fragrancex, and now we have 600 plus dollars tied up with the bank because of it all. Worst online shopping experience ever. I will be posting all recorded conversations in other complaints, so that nobody  else goes through this experience again. I had my wife go out of her way to email me a picture of her credit card and ID, and I was told it would suffice, and it didn't. All we wanted was my fathers day gift and her fathers birthday gift, not we dont have either nor the funds to get them because of the bank hold from all of the cancels.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sincerely apologize that you have not received your order. Unfortunately, it appears the order had been lost by the carrier. You have been refunded in full for your order. We offer our sincerest apologies on their behalf. If the order is still needed, we recommend placing a new order online. We...

are sorry again and we look forward to serving you again soon!

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This seems to be the standard response on all of my complaints. I was charged for shipping via a courier service and this was not implemented as the package was sent via standard postal service 21 working days ago.if the package has not arrived by Friday [redacted] November (5 working days from now) I expect a full refund as a month is more than sufficient for delivery to take place.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]