FragranceX.com

Review: I live in Brazil and have always bought the company's products FragranceX. In 2011 I realized two purchases on December **, 2011 and January **, 2012 and never received the products. The protocol number of purchases were: Order # [redacted] and # [redacted] Order. I realized numerous complaints with the company FragranceX without success to resolve the problem. I am severely disappointed with the trade policy of the company.Desired Settlement: I wish Refund-Credit Card Credit.

Business

Response:

Thanks for your note, please email [redacted] or reach your local customs office.

Business

Response:

Please email [redacted] with our order number please so we can help you.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have already sent to you more than 30 emails in the last two years. I want my money back. Do you sell products and not illusion.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Order #[redacted], Date: 2/*/2014 - tracking number [redacted] -, and Order #[redacted], Date: 10/*/2011- free shipment to EUA Canada and Brazil, no tracking - weren't delivered although many direct contacts were made with the company. Other two or three different purchases at different times made with the same company had no problem so I think the company remain with certain reliability. Nevertheless while they still keep my money with them I see no purchases being delivered to my door. I want to balance this equation and I'll be glad if you could help me to fulfill this desire. Thank you.Desired Settlement: I want to get the products I bought and paid for.

Business

Response:

Please reach your local post or customs office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This train has left, FragraceX!]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased fragrances from FragranceX.com, in the USA on the [redacted] of April 2015. The parcel was shipped with [redacted] on the [redacted] of April 2015. Parcel is going to Namibia. They claimed that the parcel was send with [redacted] Shipping and delivers within 2-7 business days..Tracking information show that the parcel departed Lusaka,Zambia on April **, 2015 3:35 pm. It has been over a month now and have not received my parcel. And morethan 2 weeks have passed and no further update on the parcel! Where is the parcel being held up? I emailed them over 3 times, the first time no reply, the other three times, they used the same answer that the parcel is in transit or is being held up by customs and will be soon be delivered. I went to my post office several times, no parcel. Tracking number; [redacted] ;Order #[redacted] .

I tried to make inquiries to [redacted], but was rejected and advised to ask the sender , who is FragranceX to initiate the inquiry, which they have not done,by the look of thingsDesired Settlement: They should at least tell me where the parcel is being held up.

Or refund my money back.

Business

Response:

Thanks for your order, we shipped it the same day on April [redacted], please check with customs or local post.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have checked my local post every day, the parcel is not there. My local post also sends a message to the mobile number on the parcel when a parcel arrives,No message from the post office, the parcel is not there.FragranceX promised to deliver the parcel in 2-7 working days `contractual term not honoured`, contract bridged.Please all I want is my money refunded back. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thanks for your email, orders to Namibia Africa take longer to arrive. Thanks for your patience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I need a solution to my complaint, which is to get a refund for products purchased and paid for but not delivered. Your answer is a generalization, I receive parcels from other online retailers delivered to Namibia within the specified time. You were supposed to make sure that the shipping company you picked will deliver the parcel within the specified time. At check out you gave me no alternative shipping method, but the one referenced in this complaint. meaning you entrusted that company to deliver within the specified time. I have not received my parcel and I request you to Once more, Please refund my money! ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bough two colognes a year or two ago and after many e-mails telling them that I did not receive any cologne and passed almost eight mounts they did not solve my problem.

They said it should be a problem with brazilian mail service but since the products do not have the "gps following" (sorry I do not know the correct term) I cant do anything to find it and that just went that way. They said they sent and I did not receive but PAID.

To be honest I almost forgot and let it go but they keep sending me e-mails offering products with special conditions and low prices and so on, so I decided to look after their reputation and I found many people here in Brazil with the same problem. Here we have a site "like" Revdex.com, its called [redacted] but FragranceX dont care about it because our law is slow and lame sometimes.

At [redacted] I read a comment that directed me to Revdex.com and here I am.

Unfortunately I erased all the e-mails from them so I stop to see and get [redacted], but they probably still have it. It was two colognes, both 1881 nino cerruti 100 ml, one female to my mother and other male for me, we paid with my mothers credit card [redacted].

Well, i'm not getting hopes from FragranceX but I want to let it wrote here so people know that someone is stolen our products that we work to pay for, i'm not saying FragranceX stole it, but im supposing so because I have never receive any mail from alfandega or mail service telling I have a product there waiting for taxes to be paid or something. it was like have never happened. SO....

Thats it I guess, sorry about my poor english.

Thank you very much!Desired Settlement: Or the money we paid back

Business

Response:

Please email [redacted] with your order number or your email address and shipping address and we can try to help you. Also, please try reaching your customs office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

FragranceX asked me to e-mail them with my order number OR my email address and shipping address so they would try to help me.

I did that, but, as I said before, I do not have the order numbers anymore so I sent them the credicard information, only the value we paid and the day we bought the colognes.

Until now, no further emails from fragrancex, nothing, zero. So I am rejecting the way they are dealing with my problem I am sorry.

I hope you guys can help me.

Thanks again!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thanks for your reply, the best way to get assistance is to email us with your order information or call us at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello!

As I said before, I dont have the order number anymore and I sent it two or three times before and FragranceX did not solve my problem, I sent them the values we paid and the date of those two payments and they ask for order number again that no makes sense.

Also, I cant afford to call them first because of my english and second because I wont spend more money with this company.

Im attaching the credicard paper with the values and dates.

I dont know why they are doing this but, why they dont send to Revdex.com the document signed proving that I received the colognes so?

Thats just not fair, thanks again, im sorry to bothering you so much I hope you guys trust me im not a thief...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I made an order #[redacted] on the ** of January. According to their shipping FAQ, the item should have been delivered to Egypt 7-12 business days after the order was made, which means that no later than February [redacted]. On February [redacted], when I saw from the tracking info that the item is still in transit in the US, I contacted Fragrancex.com via email. And created issue [FRGX: [redacted]]. Unfortunately, throughout the past three and a half months, the customer support were not helpful at all, and they always ignored the fact that their business said that orders should be delivered within the maximum time of 12 business days. They do not want to resend my order via a more reliable courier, nor refund me, until the package is returned to them.

I made an international phone call today regarding this issue, and their representative told me that from the tracking info it seems that the item is being sent back to them. However, he can't send another order, nor refund me, and even can't connect me to talk to a [redacted], leaving me in the same situation before the ten minutes international call, only more frustrated.Desired Settlement: I think that the business should send me my order now, with the fastest shipping method, on their own account. This should be accompanied by an apology for mistreating a (once) loyal customer who have been with them for about two years. The business should be aware that they have breached their contract by not delivering the product in the time they said they would, and that they refused to take responsibility or any decent action to fix their mistake.

Consumer

Response:

Regarding complaint ID [redacted], even though I requested that my order be sent to me via a more reliable courier, business responded to me that shipping to my country is limited, and then they have refunded my credit card with the full amount. I'm still not pleased by their prior behavior, but as for this specific case after dealing with Revdex.com.org, I find that it was handled in a way that I find satisfactory.

Sincerely,

Review: February [redacted] , I ordered perfume on fragrancex.com - 8 pieces of various companies in the amount of 353.67 dollars. Upon delivery of the order one perfume be fake (there are pictures to prove ) . When contacting support fragrancex.com a claim for a refund in the amount of $ 23 , I get a standard answer - that all product is original. In a photo that I sent to them - they do not respond . Meet the standard templates for the answers. I agree to send them back to this perfume - if they will reimburse the postage of $ 25 + $ 23 refund which I paid for this perfume. I can not take on postage. as they exceed the cost of perfume. no fault of mine is that fragrancex.com sent fake. to the rest of the order 7 Perfume I have no complaints . I hope for your understandingDesired Settlement: I want my money back for $ 23 fake goods. Or take the postage itself. Postage is $ 25. If the store agrees to reimburse the shipment of goods. The total amount of the refund will be 48 dollars.

Business

Response:

Hi [redacted],

Review: On Nov, [redacted] I've ordered some stuff online form FragranceX.com, that should be delivered within 14 business days, but, until now, it doesn't. I've registered some complaints at FragranceX customer service, but they say that my stuff have been sent to Brazilian PO service, but it wasn't. The tracking number provided even doesn't exist on Brazilian PO service.

I've registered a complaint on Revdex.com website under ID [redacted] on 12/**/2013 11:57AM, that have been assumed resolved but it wasnt't. FragranceX keep saying that it has been delivered and it is not it issue anymore.

The USPS tracking number is [redacted]

Business

Response:

Thanks for your order, it shipped to Brazil on Nov [redacted], please check with your local customs office to pay duties and claim your package. Sincerely, FragranceX.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

FraganceX is not able to confirm that my package is on customs. The USPS tracking number shows that my order is still in transit and I it is not possible to check it on Brazilian Postal Service.

By the way, I checked with all customs offices located on my city and the package wasn't arrived at anyone yet.

Sincerely,

Business

Response:

Hello [redacted],

Your order shipped on Nov [redacted], please reach your local customs office. Our customer service can be reached at [redacted].

Review: I have been a customer of FraganceX for many years now.I had placed an order online on 12/**/13 for 4 perfumes all of them were Christmas gifts, but one of them was the only gift that my daughter ask me for as a gift. On Dec [redacted] I received an email that my order was delay but that it will ship in one or two business days, which I replied by email that if was ok as long I get it for Christmas. When I called on 12/** to check on the status of my order, I found out that my order was never ship because the Prada perfume was not available, when I ask the lady on the phone why they did not sent the rest of the order her answer was: well we do not partial shipments. I got very upset, and I asker why I was not notify, she said we sent you an email, but the email never said that. I did demand my order to be ship immediately as next day delivery so I can at list show my daughter that her give is on the way, and I was told no. I got very very upset and told then that if I don't get my order here by Thursday 12/** I will put a complain with Revdex.com and then they canceled my order without my concern because I told them that . This gift means a lot for my daughter and I explain it to them, but they did not care, I ask them many times to just send me the perfume but they did not care at all.Desired Settlement: I just want them to learn how to treat customers, I also want I apology no only for me but also for ruin my daughters Christmas.

Business

Response:

Hi [redacted],

Review: I ordered a Fragrance for my wife on the 08-**-2016(her birthday was on the [redacted]) , Delivery date is promised within 7-12 Business Days, Today is the 28-**-2016 and I am yet to receive my order. I have sent several emails requesting assistance, only to receive , what reads almost like an automated email reply, Thanking me for my order and the parcel has been shipped and look forward to future business. They also mention that in order to keep costs down there is NO Tracking number. How can I even be sure the parcel has been posted. All I want is to give my wife her birthday present. Please, Please ,Please Help me resolve this.Desired Settlement: My Wifes Gift Delivered, or Track the parcel so I can have peace of mind that its on its way.

Business

Response:

Hi [redacted],Thanks for your email, orders to South Africa can take a few weeks. I see your shipment was sent on January [redacted]. Please allow more time to arrive. Email [redacted] for any updates. Sorry for the delay!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:As I mentioned in my original letter, this response does NOT solve my problem, I have seen several complaints online regarding FragranceX and their failure to deliver timeously (after I placed my order). If FragranceX is aware, or has been made aware that their parcels don't arrive in the guideline times, how can they make statements that can be expected in the timeframe given. Surely there is a moral obligation to advise customers if they do know that there are delays that are likely to tke longer than the guideline times. Can FragranceX not at least locate the parcel or advise me as to who is the Courier, surely there is a way to find out where it is. Please, as a South African, this is alot of money. Maybe it is best that FragranceX refund me and I source the product locally. Thank-you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thanks for your patience. I hope you received your order already, if not thanks for your patience you will receive it any day!

Review: I ordered a tester bottle of Juicy Couture from FragranceX, I didn't contact them for over two weeks as I was in the process of moving when I received the shipment, I have order this fragrance countless times online and am very aware of the fragrance and how it smells and have ordered the tester bottles before from discount perfume companies and never had a problem. The first day I used this perfume I knew something was not right, it smelled as if it was a watered down version or was a fake all together of Juicy Couture, but it def was not the regular perfume, you couldn't even smell it on you. I was very disappointed and immediately emailed about it and got not response at all and then even got a email to write a review, to which I did, I negative one, which of course never got posted on their site, because they only seem to post the positive review, which in itself is misleading customers. I again emailed them and thus far, have gotten no response. It of course now is beyond 30 days and I am sure they are willing to do anything anyway as they won't even answer an email. I even tried to wear it a couple times for friends to see if it was just me and they couldn't smell it on me either, so it wasn't just me. Feeling very taken advantage of.....Desired Settlement: Refund

Business

Response:

Hi [redacted],

Review: I purchased 2 bottles of cologne on November **, 2015 and still have not yet received them. I have called FragranceX once and emailed them twice and the last they response they gave me was, "We have started a tracer investigation with the carrier and once the tracer is closed we will notify you via email." They also told me something similar on December **, but never got back to me.Desired Settlement: I would like a full refund, as it looks like I will not be receiving my products.

Business

Response:

Sorry about this delay! We will refund today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved ONLY if I receive my FULL refund.

Sincerely,

Review: On Nov, [redacted] I've ordered some stuff online form FrangranceX.com, that should be delivered within 14 business days, but, until now, It doesn't.

I've registered some complaints at FragranceX customer service, but didn't received any response.

The USPS tracking number is [redacted]

Business

Response:

Hello,

Review: I ordered 2 bottles of perfume from FragranceX and they sent me the wrong perfume. I contacted them when I received my order, they sent me a return label to send it back for a refund. I called them several times to speak to a repersentative but the recording tell me to call back during business hours which is 7AM - 4PM Monday - Friday, because the office is closed. I tried to contact the order center about my complaint and they told me I have to keep trying until someone answer and that I could only place an order with them.Desired Settlement: I paid 99.90 for the 2 bottles of perfume and would like a full refund that amount.

Business

Response:

Hi [redacted],

Review: Dear Officer,

I've submitted a complaint several days ago against fragrabcex.com for shipping problem,and the business promised to refund me the full $76 USD.Then I accepeted their response gladly.But they didnt response me my question for when and by which method will they refund me,till now I havent received the refund money.Desired Settlement: I hope to receive my money back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I have received the business's refund.There may be a delay from the bank system,in fact the business had done well in time,sorry for this complaint.

Sincerely,

Review: Good morning!

I'm [redacted] and I live in Brazil, made ??purchases of perfume on FragranceX website 4 purchases roughly worth $ 800, the problem and I have a purchase that was posted in December 2013 and so far I do not know anything, I contacted with them and not dissem me anything about it, simplismete to have patience, and that the product was already here in the country, went through customs checks at the post office and they said me that never arrived and that is always encomeda the United States, the this point asking for my money back and they tell me they can not give, I would like some help because I can not stay in injury!

Thank you

[redacted]Desired Settlement: Would he return my money I spent on products that neck arrived, I spent over $ 800, and can not stay in injury

Business

Response:

Your order to Brazil shipped on Dec [redacted], please reach your local post or customs office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear manager,

Meanwhile, I apologize for the English, but I'm using [redacted], they also tell me that the parcel was sent December [redacted] only that I went to the post office and I called the Brazilian customs, but the package is, as well as the FragranceX site, stuck in New York, for this I ask for my money back because they have to take responsibility for this.

Waiting for a your communication, I offer my most cordial greetings

Daiana

Review: This business sent me the wrong order. They asked me to send the package back by printing a new label and I agreed. The company said they wont ship my order until I ship them back the improper package. Part of why I purchased this was the offered two day shipping. I told them this is unacceptable because I am getting punished now due to their mistake by having to wait even longer for my items. They now refuse to cancel my order until they receive the item they wrongfully sent back to them. At this point I would rather burn 48 dollars than give it to this company. They messed up and they are holding my money hostage until I fix THEIR mistake. They don't care that I have to print the label and drive to the post office. I just want my money back. As of 03/** I sent the package back and it was received on 03/**. I still haven't gotten my money back and they are purposely delaying the return of my money.Desired Settlement: I want my money back that is all. They have their product and now they are holding 48 of my dollars hostage.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On the [redacted] November 2016 I purchased 90ml bottle of Shalimar Eau d Perfume. I was charged in UK pounds £43.64 plus £10.59 shipping. Total £54.23. The email sent to me on [redacted] November said the perfume was on its way to the UK. The order number was [redacted]. The perfume soon arrived in the UK but was not delived, by DHL who informed me that I have to pay £20 UK Tax. My complaint is that nothing on the company website indicates that UK tax may be due. A seach on Trustpilot shows that many customers are falling into this trap. What is making the matter even more complicated is that as soon as my wife went to use it, she said the smell does not linger 10 minutes, and the aroma was gone. She feels it is watered down. We feel cheated.

Business

Response:

Thanks for your order, sorry but we have no control over duties or taxes. This information is in our FAQ, [redacted]We hope to pre-pay duties and taxes in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]We still have no answer to the complaint that the product supplied appears not to be genuine. The smell is not long lasting. It is nothing like the same product that we have purchased in the Uk. We think it has been watered down. If you check this company on Trustpilot you will see many complaints that the products suppliedis not genuine.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, please note all items are 100% genuine and authentic. Some items can react differently on different skin types and even in different temperatures. Please email [redacted] with your order number so we can help you.

Review: I was instructed to mail a check. Check was mailed as requested. Confirmation was received. Package was not on time.Desired Settlement: I would like packaged delivered or a store credit received promptly.

Business

Response:

Sorry, we do not have record of depositing your check. Can you please email the cancelled check proof from your bank to [redacted]?We will gladly help you after we receive the documentation of the deposit.Orders placed online can be paid online with credit card or if you choose the COD option, a check is collected when you receive the shipment of your order. I think you are saying you sent a check before placing an order, we do not advise this and cannot find record of receiving your payment. Please check with your bank and email [redacted] with your proof the check was cashed. Thank you

Review: I order $125 worth of fragrance and recieved a confirmation email the same day showing my order #, shipping address, billing address, and product info, etc. Then, 3 days later I recieved another email informing me that the product was being shipped. Upon not recieving my order after a week and a half, I called their customer support line. I was put on hold and eventually disconnected after 10 minutes and told to try again later by the automated voice.

Looking back on the two emails, I noticed that the shipping confirmation email had an incorrect addesss. It was different in zip code and street address.

So for 2 and a half weeks since my confrimation of order, I finally got through and spoke to a real lady. I explained the issue of the incorrect shipping address on the shipping confirmation email from the order confirmation email. She adamantly refused to understand that I entered my correct address (which I did -as in the order confirmation email). She was very dismissive and inpatient and urged me to call my "local post office" to resolve the issue.

Frustrated, I asked to speak with her manager. She informed me that she was [redacted] and her attitude took a more dimunitive and sour turn for the worse. She continued to neither admit, nor address my issue and kept inturrupting me and then proceed to hang up on me and terminate the call.

I called back several times only to be disconnected after 10 min by the automated voice.Desired Settlement: I would very much like an apology for how I was treated and a refund of my purchase. Unfortunately, these gifts I purchased will not be delivered in time for Christmas.

If FragranceX.com would like to credit me an additional amount for a future purchase I would appreciate the gesture and not hold any further grudge against this business. It would be kindly accepted as a very honest effort to satisfy my complaint.

However, as it stands, I feel insulted and offended by the inaction and attitude of the customer service of this company. If this is not adequately resolved to my satisfaction, I will not hesitate to review this company with a very poor rating in any and all review websites that I can find.

Business

Response:

Hello [redacted],

Review: Site offers reimbursement and fails!Desired Settlement: Order Total: $73.80 dólares

Business

Response:

Hi [redacted],

Your order shipped on July [redacted], please check with your local customs office do pay duties and claim your package.

For further information or questions please reach [redacted].

Thank you,