FragranceX.com

Review: I live in Brazil and in August[redacted] I bought 2 products at www.fragrancex.com. Number of my Order [redacted]. Payment Method was Credit Card - American Express Total R$ 179,82 They said that in 7 or 12 days my products are in my home, but until this date I did not recive anything. I want my Money back. Please can you help me? Thanks [redacted]

Business

Response:

Thanks for your order, it shipped on the 8th of August. Please reach [redacted] or your local customs office.

Review: I made a purchase (Order #: [redacted]) in which I had two options for shipping:

Worldwide Standard Shipping (7 - 12 Business Days) - $16.00

Worldwide Premium Shipping (2 - 7 Business Days) - $53.24

I chose the "Premium Worldwide Shipping (2-7 Business Days) - $ 53.24"

I made the payment and next day I get an email saying that my item was sent in the "First-Class Mail International." which is the standard.

in my view they took advantage of a higher value and sent in regular shipping.Desired Settlement: I want to be refunded the difference between the two values

Business

Response:

Hello [redacted],I'm so sorry we could not ship with a premium method to your location in Cape Verde. I see you did try to talk with support and a new representative did not understand the issue here. We will make sure she is trained appropriately. Thank you for your order and we hope you have a nice holiday. A refund of your shipping in full was posted to your card.Sincerely,Ron

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contacted Fragrance X several times stating I did not receive my product. Their only response has been I need to go to the Post Office. Never did they provide any real help for the situation and have basically stolen $137.00 of my money.Desired Settlement: I want my funds refunded.

Business

Response:

Hi [redacted],

Sorry this was not handled properly, I'll have a talk with the team. We will give you a full refund, please accept our apologies.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchase a perfume at fragrancex.com on Apr ** 2014 with my credit card,and almost four months has passed I havent received my perfume yet. I contact the fragrancex.com many times,they just keep saying that it will arrived soon,but untill today I havent heard any news about my perfume.I asked them to make me the refund,but they dont responed me.so I came here to make the complaint.Desired Settlement: I wanna my money back.

Business

Response:

Hi **,

Your order shipped on April [redacted] to the address you entered at checkout. Please check with your local customs or post office.

Thanks!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It is almost four months ,it is such a long time ,the package could tarvel the whole world many times during that time.

fragrancex.com you take my money ,and I didnt get my perfume ,then you should make up my lost .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thanks for your patience, we have no control after we ship from our warehouse.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

please help me to contack the USPS to find my package , at least find out where it is now . you cant take my money and do nothing.

thats not fair

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hello,

On [redacted] October me and my husband ordered some perfumes from fragrancex.com. We were charged £12.89 for international shipping as calculated by shipping fee calculator when placing the order. However the company (DHL) that delivered the parcel wants an additional payment of £32 thus increasing the cost of the order by 1/*. We live in the UK. There were no indication of any additional cost of the delivery on the website at the moment of placing the order.

When I've asked the customer service to clarify this issue all I've got was a standart reply saying that taxes and duties are outsite of their control and therefore they can't be more helpful.

Upon searching the Internet I came across many sites with negative reviews from the people who live in Europe and have had exactly the same problem with the additional delivery charge. One of the sites for example is [redacted].

Under the UK law it's illegal not to disclose the total cost of the products or not to give all the price information or the manner in which the price be calculated upfront as well as any extra fees. All written terms must be transparent and in plain language and there is an obligation on the seller to insure that. Thus online shoppers will not have to pay charges or any other costs if they were not properly informed before they place an order (section 68 Consumer Right Act in accordance with the EU Consumer Rights Directive 2014).

Section 27 of Consumer Rights Act in accordance with the European Regulations EC 593/2008 provides that a contract with a consumer habitually living in the UK will be governed by UK law.

The order number is [redacted]. DHL delivery reference is [redacted]. Would you please kindly help to resolve the issue with the delivery charge of £32.

Kind regards, [redacted]Desired Settlement: Shipping cost payment of £32 by fragrancex.com

Business

Response:

Hi [redacted],We are working to make this more prominent on our site, it is in our help section that we have no control over duties and taxes. Sorry you had not expected these fees, we are also working to reduce these costs for our customers. [redacted]I have forwarded your request to [redacted] and they will help you with duties and taxes if you email them the invoice you received from customs. Can you please help them with that and they can help you with partial or full reimbursement please?

Review: I bought an item online at fragrancex.com and I paid for 2 day shipping. I contacted fragrancex.com and they assured me that I would receive the package in 2 days. I won't receive the package until after 5 business days.Desired Settlement: I want a refund on the shipping charges, since they did not fulfill their obligation.

Business

Response:

Hi [redacted],I'm so sorry we goofed on your order. We refunded the shipping and we are working to fix this problem so it will not happen to other customers. My sincere apologies for the delay.[redacted]

worst online website ever !!! please help me to file a complaint, I am exhausted.

It has been almost two months (when 2016.1.** comes) since my order (order number [redacted]) placed on its website (FragranceX.com) on 2015.11.**. And I still did not receive my goods.

1) this is the worst purchase experience online in U.S. (the others are fine and I get my goods in time).

2) the customer service (terrible) has ignored what my requests all the time, try to find all unexisted excuses.

3) no shipment record updated since 2015.11.** (the recent records is still pending with location in U.S.,while this is an international package, SO the website missed the promise that it will arrive at customers on time).

4) no custom issues happened and I did not receive any phone calls.

5) the website refused to contact with the carrier agency to get further details. (is this package even existing? actually I found out so many complaints connected with its delivery on Revdex.com homepage.)

By far, I only want to get my lost money back. it's about trust and building the healthy internet environment.

I sincerely hope this company could solve its service problem.

Review: hello to whom this may concern I placed an order on september [redacted] with this company for two bottles of perfume kenzo flowers and kenzo flowers in the air the charge was 85.00 we received the order on tuesday when we opened the box one of the perfumes kenzo flowers in the air leaked we had to put it in a freezer bag because it leaked all over the place the other one kenzo flowers dont work at all so the next day I contacted the company and spoke with nicole and she basically told me I was stuck with the damage product and had to pay to send back the junkie perfume I did tell them I was filing this complaint this company is a ripoff they also have fragrancex.com all the same company ripping off consumers they did not say the would send me out another kind or do a parcial refund nothing I work hard for my money and dont have money to be ripped off by people like these nicole handled the order she gave me alot of lip and was very disrespectful I want something done and stop ripping off consumersDesired Settlement: I would like on the bottle that leaks either a bottle of viva la juicy noir and on the the other one kenzo flowers a full refund if not a full refund of my 85.00

Business

Response:

Thanks for your note, we sent a return label and will refund in full on receipt. Free Shipping and Free Returns! Sorry for the trouble!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not received and return label so thats not true i've been waiting and have not received anything

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Sorry you don't have a printer, if you refused it, the refund will process as soon as we get the return. If you did not return it yet or refuse it, please call or email support and they can mail you a label. Calling and emailing support is much faster than using the Revdex.com. Thank you.

Consumer

Response:

I never received the return label this back and fourth is getting on my nerve I sent the package back someone tried to have it redelived so im hoping it goes back if not I will have to dispute the charge with my back to get my money back

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This is not an original product therefore I do not know what is in the ingredients.

I bought two bottles of perfume which I have worn both for years and know well.

These products are fake and are not genuine like they state on their site.I am worried what is in them....Desired Settlement: I would love a full refund.....then I can go and buy the genuine product...

Business

Response:

Thanks for your order please note all items are 100% authentic and original. I'm sorry you are not happy, simply send your items back for a full refund.

Consumer

Response:

Revdex.com I am now taking the dispute tbrough Pay pal this perfume is NOT original..................If I were to send it back I am seriously out of pocket with hidden vat COSTS THAT THEY DO NOT ADVERTISE..................bUYER BEWARE !!!!!

Review: I did an online order of about $60 and I was charged twice (for the same order).

When contacting FragranceX, I was told to ask my bank to solve this.

So I came to my bank (CIBC) and I was told to solve this with the retailer. At least I asked for the bank statement showing these two chargers, which are signed by a CIBC employee.

I contacted FragranceX and again I was told there was only one payment (by my name, or by email).

FragranceX said that only one order was made, on the other hand the bank states clearly that two payments went to FragranceX.

When I asked at CIBCto contact the retailer directly, I was told they do not do that and I've to solve it myself.

The amounts are slightly different (probably because of different CAN to USD exchange rate).Desired Settlement: Send the refund and check, if their accountant is not their black sheep.

Business

Response:

Hello, we only show a single charge for your order, but we will go ahead and refund you anyway!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

they said they will reimburse the amount, but I still don't have any changes in my account regarding the amount.

I can't find it resolved until they will do so.

Sincerely,

Business

Response:

This helpful, thanks, next time please reach [redacted] or call us. Your refund will post on Monday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you very much for your help!

Sincerely,

Review: I bought products from fragrancex.com on 01/**/2012. Order number #[redacted]. My order never came, I never received any of the items I bought. I sent several e-mails asking for my products but they never even answered. (I sent to [redacted])

Yesterday I sent another e-mail and just received an automatic response....Desired Settlement: I want they to send my products, I do not want my money back, just the products I bought and paid for.

Business

Response:

Thanks for your order to Brazil in 2012, please reach support for any assistance.

Review: The product has not yet been received by the buyer as order # [redacted] . Information available on the company website itself.

Status : Shipping Label Created close

Ship Carrier : [redacted] Tracking # : [redacted] Date : April ** , 2015 7:34 am

Location : [redacted]Desired Settlement: Delivery of the Order product # [redacted] immediately reveal to the consumer at the address in [redacted] .

Business

Response:

Thanks for your order, shipments to [redacted] can take weeks to clear customs and arrive. Your order shipped on April [redacted]. Thank you for your patience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good afternoon,The company claims that the object was posted but the tracking of merchandise the object has not yet been posted to [redacted].Seeking tracking the [redacted] postal service is not found the object coming from the USA.Enter tracking number[redacted] Partial or no tracking information is available for items posted in UNITED STATES. You may try the tracking service provided by the post of UNITED STATES. © 2012 [redacted]

Tracking Information: Status: Shipping Label Created Ship Carrier: [redacted] Tracking #: [redacted] Date: April **, 2015 7:34 am Location: [redacted] April **, 2015 7:34 am[redacted]Shipping Label CreatedEnter tracking number [redacted] Partial or no tracking information is available for items posted in UNITED STATES. You may try the tracking service provided by the post of UNITED STATES. © [redacted] 2012 Partial or no tracking information is available for items posted in UNITED STATES. You may try the tracking service provided by the post of UNITED STATES. © [redacted] 2012

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thanks for your email, tracking is not always updated with the postal service. Thanks for your patience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello , I do not agree with the company for the same day was held another order with [redacted] tracking code and this has already been delivered to my house , as the history of the object below.The other request [redacted] number has not yet been delivered. I would like the company to respond because we have not received the object or return the amount charged to my credit cardmastercard [redacted] US39,29 .Sincerely,[redacted] Tracking Information: Status : Delivered close Ship Carrier : [redacted] Tracking # : [redacted] Date : May ** , 2015 10:14 am Location : [redacted] May ** , 2015 10:14 am [redacted] Delivered May ** , 2015 10:13 AM [redacted] /** Object delivered to the recipient [redacted]US / posted ObjectApril ** , 2015 11:46 am [redacted] Shipping Label Created

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I did not reveived my order [redacted] according with fragrancex it was Shipped : 10/**/2011, passed 6 months I had contact with fragrancex to

request the cancellation of my order and the refunds because I could not wait anymore the delivery, after that I sent messages from fragrancex almost everyday to receive my refunds but then only sent me automatic messages, until now I did not received it and they sent me a message informing that the refunds was

posted in my account on June **, 2012 but I did not received it, I had contact with paypal and they sent me a message informing that it was not posted, american express also told the same thing, every day I send messages to fragrancex but only receive automatic messages, I wold like to receive the code of refund transation but they do not inform please help me to receive my refundsDesired Settlement: receive my refunds, or anything that proves that it was made because paypal and american express sent me messages informing that this refund was not posted in my paypal account

Business

Response:

Hello, your order is from 2011 to Brazil. Please reach your local customs office or email us at [redacted]

Thank you

Review: I made an order (#[redacted]) on November [redacted] on fragrancex.com, and requested that the package to be delivered to my Father's address in [redacted]. The address is the same address used in previous seven orders with absolutely no problem. The order was sent via [redacted] with tracking number [redacted], but was never delivered. On the contrary, the package was returned to their premises on December[redacted], and my credit card was refunded with $58.67, even though the order total was $75.60. They took my money because the courier they chose failed to deliver the package and returned it to them. All of my previous orders to the same address were delivered on time with no problem when they used [redacted]. They do not give me the choice to choose the courier.

They failed to deliver my package, and above that, they charged me for it!Desired Settlement: I want to be refunded with the full amount I have paid.

Business

Response:

Sure, we can do that. Please email us next time to [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I had already contacted [redacted] on the [redacted] of December, and they have declined to refund me. Their exact response was "Hello and thank you for your email. Please note per our return policy Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages. Unfortunately we are not able to reship this order, please replace your order online when you are you ready to do so.". They only refunded me after contacting Revdex.com.org, so asking me to contact [redacted] first has no meaning, since I have already tried that.

Sincerely,

Review: I placed an order on Feb ** 2015 on FragranceX.com.The item should be sent to China by [redacted].The order number is #[redacted] and it's sent by [redacted] which tracking number is [redacted].As the describtion says on the website about [redacted] is "Ships via [redacted] or [redacted] Express for $14.95 + $0.99 per item. Arrives in 4 - 12 business days and most have tracking. "

I havn't got the package after 23 bussiness days have past.The seller said mabey the package is kept by custems for days and asked me to wait but can't do anything else.They don't know where it is indeed.

I think FragranceX.com cheated me because I won't place the order if I know it will take such a long time for over one month.Maybe it has been lost becaus there is no tracking for a long time and they didn't check it fro me.So I decide to ask for the full refund which is $45.33 as soon as possible.And they ask the [redacted] to return the packege to them by themself.I ask for help from you because the seller refuse to give me the refund unless they get the package from [redacted].As a cheater,they don't have the right to do this.Please help me. Thank you very much.Desired Settlement: Full refund $45.33.I will give up the item.

Business

Response:

This is a duplicate of [redacted] and [redacted]

Review: Dear Officer,

On August **, 2014,I placed an order in www.fragrancex.com

The order is [redacted],paid by credit card.My account is [redacted]

I am disappointed because they have not performed well because of false delivery of the products.

They listed the shipment information on August **, however,the tracking information till now is still

pre-shipment:

Pre-Shipment Info Sent to USPS on August **, 2014 by USPS

Tracking Information:

Status: Pre-Shipment Info Sent to USPS

Ship Carrier: USPS

Tracking #: [redacted]

Date: August **, 2014

Location:

By the way,in their website FAQs,they say international consumers will receive

items within 4-12 days,so that they charged me much money on shipping.

However,even the shipment information they showed me was correct and

they had shipped it indeed,I've contacted the USPS,they told me the track

number I supplied is the slowest international shipping method,and it may take

more than one month for me to receive the package,what a big difference

between the fragrancex.com told me and USPS customer service.

I've contacted the fragrancex Customers Service for several times,but they

always told me the package had been shipped already everytime.Now I just want

to cancel the false order,but they disagree with me with the reason of the

package had been shipped.Desired Settlement: I just hope they can cancel the order and refund me all the $76.6 with shipping cost.

Wish you can help me.

Thank you very much.

Best Regards.

Business

Response:

Please note your address in your order looks like you did not input enough information. We placed a one time courtesy refund for you in full for $76.00 USD. Please note any future orders are 100% your responsibility after we ship from our warehouse. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I accepet the business's full $76.6 USD refund.But I also want to know,when and by which method will they refund me?Thank you.

Sincerely,

Review: Hello, On * December I ordered some perfumes from fragrancex.com. I was charged £10.66 for international shipping as calculated by shipping fee calculator when placing the order. However the company ([redacted]) that delivered the parcel wants an additional payment of £ 17.00. I live in the UK. There was no indication of any additional cost of the delivery on the website at the moment of placing the order. When I've asked the customer service to clarify this issue all I've got was a standard reply saying that taxes and duties are outside of their control and therefore they can't be more helpful. Upon searching the Internet I came across many sites with negative reviews from the people who live in Europe and have had exactly the same problem with the additional delivery charge. Under the UK law it's illegal not to disclose the total cost of the products or not to give all the price information or the manner in which the price be calculated upfront as well as any extra fees. All written terms must be transparent and in plain language and there is an obligation on the seller to insure that. Thus online shoppers will not have to pay charges or any other costs if they were not properly informed before they place an order (section 68 Consumer Right Act in accordance with the EU Consumer Rights Directive 2014). Section 27 of Consumer Rights Act in accordance with the European Regulations EC 593/2008 provides that a contract with a consumer habitually living in the UK will be governed by UK law. Would you please kindly help to resolve the issue with the delivery charge of £17. Kind regards, A HutchinsonDesired Settlement: Shipping cost payment of £17 by fragrancex.com

Business

Response:

Hi [redacted],I'm so sorry [redacted] has collected extra costs for import duties, we have no control over import duties and taxes. I see you are working with support and that is the best way to get help. Thank you and happy new year!

Review: I am writing to inform you that on 10.**.2013, bought Fahrenheit Absolute by Christian Dior, 3.4 oz Eau de Toilette Spray for Men, order number [redacted]. I made this purchase in [redacted] Unfortunately I have not received the product. The tracking code is [redacted]. I sent several emails to [redacted] requesting refund of value. On **/01/2013 I received a partial refund in the amount of $ 87. I want a full refund! The total price I paid was $ 105.89 USD currency. Cologne $ 87,00 + Gift Wrap $ 2,95 + shipping 15,94 = $ 105,89 USD.I await your response and a solution to my problem. Regards,Desired Settlement: I want a full refund! The total price I paid was $ 105.89 USD currency.

Business

Response:

Thanks for your order to Brazil, please reach your local customs office or [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received my package and the company has not repaid the full amount.

I want a full refund.

?

Sincerely,

Business

Response:

Please reach support for information about your return, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I already got in touch with support several times and have not solved my problem!

I want a full refund! The total price I paid was $ 105.89 USD currency.

Sincerely,

Review: I chose the free shipping option as it seemed a good deal, however what they didn't tell me was the free shipping would have an impact on entering the UK so I didn't receive the goods. Their online system should never have allowed a free shipping option to the UK without making sure all costs were included so that it can reach the customer. I have requested a refund for the last 6 months and they say they haven't received it back yet which I don't believe as they would have refund me by now its passed 6 months. They are thiefs and have no business or customer values. I am a single mother with 2 young kids and you have taken money from me that is now required for my children. I am very disappointed that they are not ignoring me so I need help contacting them as I'm in the UK.Desired Settlement: Refund

Business

Response:

Thanks so much for your email and your order. I'm so sorry your order could not be delivered. Tracking shows it is on the way back to us. When received a full refund will post back to your payment method. We look forward to serving you again soon.

Review: It has been 3 months but I still have not got the products.tried to contact them,but they asked me nothing but wait.last time no any reply

Business

Response:

Thanks for your order, your order shipped on May [redacted] Please check with customs or local post.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No info after checking with local post office and there is no way to track the parcel on line

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This order shipped to China on May [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

But I have not got it till now

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,