FragranceX.com

Hello [redacted], your order shipped the same day it was placed. Sorry it was not yet delivered, we have stopped delivery to your area for the current time and provided a refund for you. Your package is on the way, when you receive it please let us know. Thank you

Thanks for your order, sorry but we have no control over duties or taxes. This information is in our FAQ, [redacted]We hope to pre-pay duties and taxes in the future.

Hello,Thank you for your email and for your recent order with FragranceX.com.  I am sorry to inform you that we could not verify the billing details for your order. Your order has been canceled and your card has not been charged. I apologize for any inconvenience as we try to protect the...

security of your account. We would love to serve you if we could verify your order details. Unfortunately, we are unable to process orders that are paid via credit card and are shipping out side of the billing address. This is stated on our website.  We also would need for your wife, as she is the card holder, to call to place an order. We are more than happy to help, You may call us toll free at ###-###-#### . Thanks for visiting FragranceX.com,  we look forward to serving you soon.

Thanks for your email, orders to Namibia Africa take longer to arrive. Thanks for your patience.

Hi [redacted],I'm so sorry [redacted] has collected extra costs for import duties, we have no control over import duties and taxes. I see you are working with support and that is the best way to get help. Thank you and happy new year!

Thanks for your email, tracking is not always updated with the postal service. Thanks for your patience.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved.  Customer Service claims in the second of two form e-mails that "prices change daily" and again, referred me to my bank to check on its currency conversion rates.  This dismissive and indifferent response is not only bad business, but it does not address the discrepancies I have outlined between the advertised prices in CDN$ and the prices charged to me in CDN$.  As I attempted to explain more than once, the bank's currency exchange rate does not account for the 15-16.5% difference in the overcharges between the advertised CDN prices and the CDN prices I was charged.  The fact that FragranceX.com charges in US dollars does not explain this difference because the CDN prices advertised already include an increase based on the US exchange rate.FragranceX.com's strategy seems to be to hide overcharges and deflect responsibility onto the banks.  They have refused to respond to the specifics of my complaint, which is itself offensive to long-standing and loyal customers.It is fraudulent to mislead international customers by advertising prices in a particular currency and then overcharging them without a proper explanation.  Attempting to dismiss or excuse those overcharges by blaming the bank or fluctuating exchange rates doesn't cut it.   Asserting that "prices change daily" is even more irresponsible. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thanks for your email, your order shipped March 8th. Support received a return on March [redacted] and refunded in full.

Hello, please note all items are 100% genuine and authentic. Some items can react differently on different skin types and even in different temperatures. Please email [redacted] with your order number so we can help you.

Hello,We refunded the order. It was canceled because of a previous chargeback on orders where you were not using your credit card but someone elses card.  The card holder placed a chargeback with his credit card company. Please only use a credit card where you are the owner and authorized...

user.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This complaint was able to...

be kindly settled via e-mail with the CEO.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]i was only given a partial refund of the shipping and none for the product. I would like a full refund of both the shipping and the product. thanks[redacted]
[redacted]
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],I'm so sorry we could not ship with a premium method to your location in Cape Verde. I see you did try to talk with support and a new representative did not understand the issue here. We will make sure she is trained appropriately. Thank you for your order and we hope you have a nice...

holiday. A refund of your shipping in full was posted to your card.Sincerely,Ron

Sorry, we do not have record of depositing your check. Can you please email the cancelled check proof from your bank to [redacted]?We will gladly help you after we receive the documentation of the deposit.Orders placed online can be paid online with credit card or if you choose the COD...

option, a check is collected when you receive the shipment of your order. I think you are saying you sent a check before placing an order, we do not advise this and cannot find record of receiving your payment. Please check with your bank and email [redacted] with your proof the check was cashed. Thank you

Thanks for your order please note all items are 100% authentic and original. I'm sorry you are not happy, simply send your items back for a full refund.

Revdex.com:At this time, I have not been contacted by FragranceX.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hello , I do not agree with the company for the same day was held another order with [redacted] tracking code and this has already been delivered to my house , as the history of the object below.The other request [redacted] number has not yet been delivered. I would like the company to respond because we have not received the object or return the amount charged to my credit cardmastercard [redacted] US39,29 .Sincerely,[redacted] Tracking Information: Status : Delivered close Ship Carrier : [redacted] Tracking # : [redacted] Date : May ** , 2015 10:14 am Location : [redacted] May ** , 2015 10:14 am [redacted] Delivered May ** , 2015 10:13 AM [redacted] /** Object delivered to the recipient [redacted]US / posted ObjectApril ** , 2015 11:46 am [redacted] Shipping Label Created 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because although I was able to show overcharges, my request for an appropriate refund or credit was not honoured.  Another annoying example of FragranceX.com's tactics is to raise the price of an item left in one's cart and then offer a 'discount' equivalent to the price increase: Insense was '$60.00USD, but I received an e-mail yesterday offering a 10% 'discount', only to find that the item is now priced at $66.00USD.  So, I should be grateful for my 'discount'?  But of course, as FragranceX.com likes to remind its customers, "prices change every day." 
 
 
 
 
Sincerely,
[redacted]

Review: false advertisement I wrote to the email address and told him that the advertised price of a lever percent off and free shipping is fault they said it has two be over 59 dollars in the US you have to choose one when I explained to him that it says 11% + free shipping does not say or free shipping.Desired Settlement: since I got this email twice and I didn't want them two times I deserve a complimentary service of a deeper discount. They should go by their word and treat their customers with giving them correct information.

Business

Response:

Hello [redacted],So sorry this was not clear, I'd like to make it up to you with $25 off your next order. Simply email me your next order number to [redacted].Sorry our support was not able to help you with this.Sincerely,[redacted]