Freeway Insurance

We take great pride in assuring all customers are provided exceptional service and regret that this insured did not have a positive experienceWe have confirmed with the insurance company that the customer’s paperwork has been received and processedWe have spoken to the customer and as a courtesy issued a $refund, the customer has agreed with the solution

I am a current policy holder with this company and I am FED UPI called them in February to have a car removed from my policy since it was soldThe rep I spoke to named Natalie [redacted] said it was removedNow I'm facing a cancellation of policy because they re-added the car I removed (without notifying me)So I have a past due balance of for something I don't haveAnd saying I HAVE to pay this balance because I'm facing cancellation and they'll refund me back on my next statementWhich has already been generated and I'm being charged AGAIN for the Toyota I no longer possesThey need to hire people who know how to do their job and handle my issue instead of passing it off someone elseI will definitely make sure to never recommend their services or renew with them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I reject this because when spoken to over the phone first it was a dollar fee, then you needed a written statement, then I wouldn't get back all the money, and then I needed to show coverage from another insurance companyEvery single time they have contacted me, they are inconsistent with how the cancellation process happensAnother insurance agency I have talked to said they are required by law to cancel a policy of the customer wishes and to refund all the money that was left over apart from the days being insuredWith it being this long in time it's crazy that I have not been able to simply cancel and get my money backEvery time the company has contacted me there's always a new piece of information added to the process of cancelling from the fees to the processI would like this policy terminated immediately with refund of the money I paidIt is crazy that I had the insurance for an hour and when I called to cancel they Didn't find my policy and Said I would be subject to losing about 100-dollars of the dollars I paidI had the insurance for literally an hourThey should respect that I found a better rate and would like to cancelIt is crazy that it has taken them this long, which is extremely unprofessional Regards, [redacted]

In regards to the customer’s concern, a 2nd policy was purchased which the customer has since requested cancelledA refund is in processWe take great pride in assuring all customers are given extraordinary service and apologize for any inconvenienceWe have spoken to the customer and are working on a satisfactory resolution

In regards to the customer's concern, a partial payment was collected forthe downpaymentA signed authorization was obtained to charge the remaining balance on April 9, or until paidThere was no increase on the monthly payment quotedFreeway Insurance Services, Inccharged the account as agreed for the remaining balance on the down paymentWe take great pride in assuring that all customers are given excellent service and apologize for any incovenience causedOur Customer Service Lead spoke to the customer and explained the charge and the customer understood

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will not pay what I did not agree to in the contractAlso, I clearly stated in my letter to Freeway Insurance to cancel my policy the first month I was billed the excess amount, therefore, it was Freeways Insurance responsibility to cancel my policy thereafter and stop billing me for coverage I did not want Regards, [redacted] ***

We did receive documentation sent by the customerHowever Safeway will not accept the documents provided in order to backdate the cancellation of this policyWe will continue to try and resolve this matter with the customer

Regarding the customer’s concern, the down payment included coverage for the first days of the policy as she was toldThe payment for the next days of coverage was due on Feb 11, but she had until February to make the payment to avoid cancellationWe have spoken to the customer and issued a refund to assist with the reinstatement feesThe customer has agreed with the solution

Regarding the customer’s concern, quotes given over the phone are based on the information provided by the customerOnce the customer comes in to our office, we review and confirm the information, run a motor vehicle report, and other to confirm the rating which may change the price As a courtesy, we accepted a partial payment of the down payment with the agreement that the insured would pay the remaining amount on a later date The policy remained active as no cancellation request was received and canceled due to non-payment of premiumsA refund was not due to the customer from the insurance companyNonetheless, our Customer Service spoke to the customer and offered a refund from our retained fees and the customer agreed with the solution A refund was mailed on June 27, We are unaware of the letter mentioned and have attempted to contact the customer to no availWe welcome the customer to contact [redacted] at [redacted] for further assistance

Dear [redacted] ; ID [redacted] We are sorry for any inconvenience we have caused you in issuing a refund check , I have reached out to NIU and the refund check was issued on 2/9/2014 and we received the check on 3/2 , once again we are sorry you did not... receive the check on a timely manner. I am expediting the check and will be sending today April 6, 2015 . the refund check for 152.81 and I have waved all fees, so you will receive a total refund of $ 182.81. Thank You, [redacted] | Confie Insurance Group Holdings, Inc. | Market Leader-Texas | [redacted] | [redacted] ] | [redacted] | [redacted]

The customer was in need of obtaining the necessary coverage to be able to drive her newly acquired vehicle form the dealershipOur offices were contacted for assistance and our broker assisted the customer in purchasing the necessary policyThe customer in agreement proceeded to sign the documentation About months later a different broker reviewing customer files contacted the customer to inform her that additional coverage was available for purchase He reviewed the different options and the customer agreed to the start a new policy with liability only as she would be keeping the other policy that had the comprehensive and collision coverageShe proceeded to sign the pertaining documentsWe received a call the following day from the customer stating she would be adding the additional coverage to this policy the following monthLater that day, she advised she wanted to cancel but then said that she didn’t want to after all and to leave the policy as it wasThe customer made a partial down payment of$with a check and authorized Freeway to charge the remaining balance to her credit cardHowever, the check was returned unpaid Our Customer Service Department spoke to the customer and as a resolution asked that she only replace the check payment returned and offered to waive the difference due We take great pride in assuring all customers are provided exceptional service and apologize for any inconvenienceWe would like to come to a resolution with the customer and welcome her to contact [redacted] at [redacted] , Monday through Friday from 8:am to 5:pm

Our company policy is to disclose all fees verbally and in writingThe customer must sign all documents agreeing to the terms including a broker agreement and copies of the paperwork are provided to the customer We have spoken to the insured to come to a satisfactory resolution and feel that our offer of refunding half of our fee charged as a gesture of good faith is more than reasonable, however it was not acceptedWe welcome the customer to contact [redacted] at (714) [redacted] , Monday through Friday from 8:am to 5:pm should she decide to accept

In regards to the customer's concern, the customer purchased a policy with a down payment of $with Anchor General Insurance Company through Freeway Insurance Services, Inc The customer made a partial payment of $and authorized to have the remaining balance charged on 2/26/or until paidWe were able to collect a partial payment of $on 4/7/The customer's first monthly payment was due on 3/4/Anchor canceldd the policy due to non-paymentFreeway Insurance does not charge a cancellation fee but rather was charging the balance due on the down paymentAs a gesture of good faith, we waived the remaining balanceThe customer has agreed with the solution

Trust me, this is the WORST place to get insuranceFreeway insurance is just horrible with their customer service! They charged me $40+ more then AllState (I went to Freeway first like an it), and not only that, when I cancelled it within 1-hours, it went to this "corporate" office and I STILL haven't received my refundI've had to fight with them daily for over weeks on how I need my refund, with them telling me that it was "cancelled at midnight, so you had coverage for at least a day" and refused to give me anything close to a full refund!! After fighting for 2+ weeks, they finally agreed to flat cancel and refund me the full amountNow, 1+ months later, I am STILL waiting for my refund!! $worth! I keep calling, being told that they haven't "received" it yetAnd that they will within business daysThis is day 7-business days, and STILL they haven't received itTelling me that they "haven't received it yet, but will by tomorrow"Nothing but lies! Not giving up though!

As a broker we run driiving records and list the information in the applicationIt is the customer's responsibility to review and advise if there are any violations not accounted forIf the customer would have informed us of the additional violations we would have offered a company that would accept the driving activityWe refunded the entire broker fee to the customer as a gesture of good faith not becuase of any wrong doing on our company's behalf If the customer wishes to discuss the matter further we welcome him to contact [redacted] at [redacted] for further assistance

We take great pride in assuring all customers are provided exceptional service and regret that this insured did not have a positive experienceAs a courtesy, we have issued a refund of our fees to the customer who has agreed with the solution

We strive to provide the best possible customer service for our clients and appreciate the feedback so that we may improve our service levelA policy was purchased on 08/11/and the customer agreed to a total down payment of $which included a broker feeIt was split into payments to accommodate her financiallyShe paid $on the date of the sale and the remaining balance of $was due to be charged to her credit card on 08/16/We attempted to charge the balance owed on 08/16/however the transaction was declinedOn 08/22/the customer contacted our sales office about processing a change of vehicle on the policyShe was advised that there would be a $endorsement fee and no change was doneA few hours later the customer called our CS Department upset about the $fee to change the vehicle on the policy in addition to the balance owed of $Our representative offered to waive the balance of $as a courtesy which she acceptedShe never requested the change of vehicle and instead, she requested the policy canceled on 9/3/The customer advised that she did not purchase the vehicle that was on the policyShe was advised that in order to backdate the cancellation, the insurance company would require proof of not purchasing which she is unable to provideAs she was insured for almost a month, the carrier has advised that there is no further refund due We apologize for any inconvenience and misunderstanding in regards to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I reject their proposal, because I was only offered $out of the $1,that I paidThey are blaming my record for not getting the insurance, but that's their job to checkIt's the brokers job to find an insurance that would accept me with my current recordI was told by my broker that that was the amount I had to pay because of my recordNow they want to turn around and blame meI did my part by paying what I was told I was supposed to payI was also told by my broker that $1,was going to be sent to the insurance, and they would keep the restSince the service was not provided, I would like the remaining balance that was not sent to the insurance to be refunded to me Regards, [redacted]

Revdex.com:To whom it may concern, I am communicating that the the issue with the insurance has been resolvedThey have sent a refund check # [redacted] in the amount of $For which I am satisfied and content withI appreciate the assistance providedThank you [redacted] unite I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

In regards to the customer's concern, as a broker Freeway Insurance Services offers a variety of insurance companies to offer the best rateIt is our company policy to disclose our fees both verbally and in writing and the customer's signature constitues agreementDue to an oversight the incorrect model was listed but correctedWe apologize for any incovenience causedUpon receipt of the customer's signed cancellation request it was forward to Personable Insurance Company who processed and issued a refund of $to the customerAs a gesture of good faith, Freeway issued a refund for the broker fee to the customerThe customer has agreed with the solution