Fresh Elites

I placed order on 12/13 and shipment email sent on 12/20 with tracking #. Since 12/20 status is still showing pre-shipment. I’ve sent 3 emails and NO response. No phone # to contact and posted on Facebook page, but it’s not appearing. Just want answers on order that I paid for!

Terrible took my money and never sent a thing ordered December 4 and here it is December 27

I placed an order dec 4, this company took my money and never sent my order. Does anyone have a phone number for this company. I agree with the other reviews this is a scam ! I want my money back !

I wanted to write a review because I read the others on here and was greatly concerned and I typically never write reviews for good experiences because you expect that but I know I was unsure to order so I am sure others are too.

So I needed my items to get there the Friday before Christmas for my Nephews who live in Texas (I am in DC) and forgot to order in time so I contacted them asking how I could make this happen.

They got back to me within a few hours and suggested I send it right to them in San Antonio and they assured me it would get there in time. So I placed the order and forgot about it.

Friday in the middle of my work day I get a facetime from two happy nephews with handfuls of socks and smiles. I won the Best Aunt ever award they said. So hard to figure out what teenage boys want and these socks were perfect lol.

So my order was shipped quickly and my nephews were quite happy long story short lol.

I have not received my order. I have sent 4 emails with no response but my credit card was charged. I think this is a scam.

Hi, Thank you for contacting us! We hand print all these socks and we do have a 2-week production time that we list on our siteYour socks are in production and will be shipping within the next 24-hoursYou will get a tracking number in your email when it shipsThank you and have a great day!***

I really do like this site and all... but the website said that my cases should be here in 3-5 business days... it’s now been about 12

On 7/29/I placed an order (#30300) for pairs of socks totalling $for my sons birthdayIt was not until after I submitted my payment that I saw that on the website that it takes 3-weeks for the order to be shipped I tried to contact the company as it has now been over weeks and the only way to contact them is through emailThey hav eno contact phone number anywhere!! During this weeks, I emailed different times to get the status on my order and have gotten no repsonseI then looked at the reviews on Revdex.com and there are other people with the same experience, yet they were told it takes 3-weeks, not like the website says Also Fresh Elites claims to be have "customer Nike Elite socks" but at the bottom of the webpage it says they are not affiliated with Nike I would recommend that no one purchases socks from here as their attention to customers is horrible At this point, I need to know when my order will be shipped and it if is not shipped this week I need a full refundI should have just ordered from Stance Hoops Sincerely, [redacted]

Hi, We apologize the socks took longer then you expected and we had a much higher demand then we expected during the Holiday seasonWe moved our entire staff to production and tried our best to get all orders out as quickly as possibleWe offered full refunds to anyone who didn't want to wait for the productsWe no longer use [redacted] and primary focus on our [redacted] and that's all that wasWe do have our email on our site and offer all the info about production times and info about us very prominently under our FAQ section I do apologize and want every customer happy with there experience with usWe can refund one of the pairs you bought or get you a free pair of your choice Thank you *** Fresh Elites

Hi,Thank you for contacting us with this issue! We hand print all these socks and we do have a 3-week production time that we list on our siteYour socks are in production and should be shipping within a week to daysIf you would prefer a refund I can do that now Thank you and let me know if you need anything else.***

Hi,I apologize for the delay on this orderIt looks like your order shipped and will deliver tomorrowtracking number [redacted] Thank you***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would like a trackng number when my order is shippedI would like to receive all of my items as described with the order being shipped by Jan 13, as stated by the business At this point it is now over weeks since I placed the order Regards, [redacted]

The item is not at all what they advertise The socks were not printed on official Nike socks like they state on their website DO NOT ORDER FROM THIS SITE

Hi,Thank you for contacting us! We hand print all these socks and we do have a 4-week production time that we list on our siteYour socks have shipped and you have the tracking in your emailThank you and let me know if you need anything else.***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi,Not a problemWe have refunded the customer and contacted her directly to her email.Thank you***

Hello,We spoke with this customer and her order will be there on Saturday we also got her a Gift Card for the troubleSo sorry for the delays on this order.***

Hello, I apologize that the customer didn't get a response but I just throughly checked through our inbox and our last communications was on Dec 21st and we have nothing from January 10thI have included a screenshot as well to show this of our inboxThis order shipped yesterday and below is the tracking numberIf you would like to return it for a refund I can waive our return policy.Thank you***Carrier***Tracking number [redacted] Tracking number9400111699000389545505Tracking number9400111699000389545505Tracking number9400111699000389545505Tracking number

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[This was never about the money...it was about deception and lack of communication The way you treated the customer base on freshelites.com during the holiday shopping season was deplorable You knew they had no way to complain, as they do on [redacted] You placed an ad for the biggest sales event of the holiday season You could not handle the order volume in time for the holiday but continued to take new orders Instead of proactively communicating with affected customers you evaded their repeated emails When they searched for alternate means to contact you (your facebook page), and started posting complaints, your [redacted] page suddenly disappeared The contact instructions on your freshelites.com website also magically disappeared, while the production time was increased without a date/time stamp I see that you have now replaced the contact instructions that you promptly removed when you decided to ignore your freshelites.com customers These are evasive business practices that would fall into the category of unethical Offering to cancel someone's order after repeatedly ignored attempts to contact you is not customer service If you are going to run a business then you need to proactively communicate with your customer base and manage your order volume if it exceeds your known capacity.]Regards, [redacted]

Yea so I’m very mad right now ok so I was trying to order a case from them and after I clicked the button to go pay it had said that something wasn’t right and that the order didn’t go through so I then changed my mind and didn’t fix the problem or go to buy another one however in my bank account it says that they took money out of my account... why did y’all take my money if the first time it didn’t go through and I have yet to try to buy it again?! I WANT MY MONEY BACK