Fresh Elites

I placed two orders with this company. The first order was incorrect so I emailed them within minutes of placing the order hoping they could change the order to have correct sizing. The website autofills the orders to the small size and I made the mistake of not updating the size. This was for the Elite Socks (which are over $20.00 US each). I have yet to receive a response (to the five emails sent) and am really frustrated that this company has no phone number to contact them and when you email them they do not respond. I also ordered a second order of the regular socks. Still no idea if these shipments have been sent or what's happening with my orders. All I do know is that they have certainly had no problem making sure they've received the payment from my credit card! At this point I have lost faith in this company and would either like a response or a full refund to my credit card. Spending over $100.00 US for socks one would think they value their customers and would respond to any inquiries.

I placed my order on 10/17/16 I ordered 3 pairs of socks. It is now 11/14/16, I have emailed them to find out the status of my order and haven't heard anything back. I am upset because now the socks I ordered are on sale for $13.00! I don't know how to get a hold of this company other than email. I understand that they are made to order, but at least email me back and let me know. At this point I jus want a refund, so frustrated!

Review: I ordered three pairs of socks from freshelites.com during their advertised Black Friday sale. My order was placed on Nov 30, 2014. At the time their website indicated that production time was 1 - 3 weeks. I received confirmation of my order and my credit card was charged for the socks. Since these were Christmas gifts for my children, I decided to check in with them when I didn't get any correspondence by about a week and a half later. Their website indicated that I should reply to my order confirmation email which was sent from [redacted]. I did not hear back from them so after another week I emailed them again. I still got no response. I then decided to try and contact them via etsy.com because they sell through that venue as well. In the meantime I noticed a few people had posted on the Freshelites [redacted] page that they also had not received their orders, had tried to contact the company, and had gotten no response. I then posted on the [redacted] site as well. In the meantime I noticed that their production time was updated to 2-6 weeks on their website, and instructions for contacting them were removed. Finally 2 days later I got a response to my [redacted] message to them as follows:Order #[redacted] means you ordered on Freshelites.com which runs as a different entity. They have a 2-6 week production time as listed on their site due to a march larger volume of orders. Their entire cs, sales and production team is working on processing orders at this time to get out asap, but there's obviously a lot going on there. Once processed they send confirmation and tracking. If that needs to be canceled since it won't be delivered before Christmas let us know and we can pass that on. I responded that this was a Christmas gift that my kids had put on their list that I couldn't get anywhere else (especially this late now). It was not helpful to have the order canceled. The next day I saw that because negative comments were being posted on their [redacted] page, they simply removed. Customer service?Desired Settlement: Freshelites.com should provide a reliable way to contact them for support; they should provide a means for customers to rate their product/service on their main website the way customers who order thru etsy.com can; if they hold a Black Friday sale and KNOW they cannot fulfill orders by Christmas they should immediately notify customer proactively, instead of ignoring repeated email attempts to contact them; they should not remove their facebook page because they start getting valid complaints.

Business

Response:

Hi,

Review: We ordered a pair of socks with the Oregon "O" printed on them. They look perfect from the back, but the "O" does not match on the front. After sending a picture to the owner, he admitted that the product was defective, and offered to replace them or refund the cost. After requesting replacement via email almost two weeks ago, I have received no reply. I have sent numerous emails without reply, so I feel this is now my only alternative.Desired Settlement: Replace socks

Review: I ordered a pair of elite socks on 1/7/16. At the time I received an email from Fresh Elites confirming my order and providing a link to use to see the updated status of my order. Since the 7th I have not received any updates on my order and no response to an email inquiry that I sent on 1/13.Desired Settlement: I would like to receive communication from the business acknowledging my order and providing a status. If the product cannot be shipped within a week, I would like a full refund.

Business

Response:

Hi,Thank you for contacting us with this issue! We hand print all these socks and we do have a 3-5 week production time that we list on our site. Your socks are in production and should be shipping within a week to 10 days. If you would prefer a refund I can do that now. Thank you and let me know if you need anything else.[redacted]