Frey

I paid a dollar for shipping on a free sample. The company automatically signed me up for a subscription and charged my account $42.
This company charged my account 42 dollars without my authorization. They made my checking account bounce. I had to cancel my debit card and order a new one. This happened on February 9, 2020.

Free samples are offered if you pay shipping. You are then charged for $66 worth of products.
I immediately canceled my subscription after placing my order for free samples. I figured I would forget so I did it then. They actually sign you up for multiple products and you don't realize at the time you have to cancel them all. $66 dollars later I received mediocre products and was subscribed.

I ordered a free sample of a product online. The product never came. Weeks later I was billed for additional product I never ordered
I ordered a sample of the products online. Several weeks later I never received the sample. I received a notification that my order would be shipped to me shortly. I assumed it was the sample I ordered a sample of the products online. Several weeks later I never received a bill for products I did not order and I never received the products or the sample. I emailed their customer service and ask them to cancel everything and just refund me my money. Here it is now two or three months later and I'm still receiving billing ....

I canceled I never receive the proxy because I canceled now theyare charging me 117.06
***

I canceled I never receive the proxy because I canceled now theyare charging me 117.06
In the email
It said order number

Unable to cancel account. No response to emails. Unable to login at their website.
Have tried numerous times to cancel this account. Cannot login to do so, keep receiving error messages when I try to change my password to get in. No response to repeat emails. Continue to bill my credit card.

I signed up for a free sample of their laundry detergent a month ago, with only 1.00 shipping cost. My card was just hit for 42.00 without my consent.
I signed up for a free sample of their laundry detergent less than a month ago, with only 1.00 shipping cost. My debit card was hit for 42.00 for what looks like a monthly subscription charge without my consent. I haven't even tried the sample yet.

I was billed 66 dollars because I ordered a 1 dollar sample from their website. I had no intention of ordering this and I cant cancel it either. refun
I was billed 66 dollars because I ordered a 1 dollar sample from their website. I had no intention of ordering this and I cant cancel it either. I cant cancel the order and they have no available customer support. I cant even leave a message on their phone. As of right now there is no way I can fix this or cancel the order. Please help me get my money back, I have a trip in 2 weeks and im VERY tight on money. No company should be able to surprise you with a 60 dollar order after spending only 1$ on their website!

I ordered a sample from them, never got it, and then got an email saying an order I did not place for $108 was confirmed.
I signed up to get a free sample plus one dollar shipping. There were no options for subscriptions at the time. I never did get the sample, but I got an email from them 'confirming' they had 'fulfilled' a $108 dollar order for a subscription I never asked for or confirmed. I don't have this kind of money and ordered no such thing. There is no button in their site to cancel this order now or phone number to call. There is no method I can find at all to deal with it. There is also no way to delete my account or card from their site

Frey has made an unauthorized charge for goods that I did not order. This has occurred months after they tried to charge me for another order .
Frey recently made an unauthorized charge for goods that I DID NOT ORDER. This was a totally, unexpected transaction. They don't have a customer service phone number. Now I must go through the inconvenience of canceling my check card because they my account information and can fraudulently charge me without my permission.

I ordered 8 bottles of Frey detergent and only recieved 2. I've emailed company 2 times and no resolution yet.
We ordered on 02/08/2020 order #***

he Detergent Concentrate
Cedarwood / Oakmoss / Amber

$17.50

Ã? 8

$140.00

Subtotal $140.00
Discount (***) -$70.00
USPS Priority Mail $0.00
Total $70.00
Payment Info
Mastercard (***)
$70.00
Shipping Address
***

[email chain redacted by Revdex.com]

Scam with auto subscription
I have ordered a sample product from Frey and I received it few days later but somehow they auto subscribed me for their product and better says it a forced sell.
I never authorized them for this subscription. today "02/22" I see an email notification about my order placed costing me $66 from Frey and When I login to the account which I created during the sample order I See there is order placed and each 2 month delivery subscription.

There is no way to cancel a order.
They are not having any phone number on their website to speak about it.
They do not reply to email.
and There is no clear words on cancelling the Subscription, rather they play with customer (Scam victims) by using "Pause Plan" instead of "Cancel Membership"

They are scam and wants to sell their product forcefully, there is not transparency with the customer being subscribed to their product. I do not want their order and their product, I need my refund in Full.

Dishonest and fraudulent practice. Signed me up for subscription of monthly order of their product WITHOUT my authorization
Saw their facebook advertisement about free samples of 2 travel-sized bottles of scented detergent for $1 shipping cost. After filling out my personal info, I was informed the samples will be shipped in 18 days so I closed the browser window and did not think much of it. However, I scrolled across another facebook advertisement of this very same company and saw that many people in the comment section are not happy. Reading through them, I found out that people were automatically (without their authorization or consent) signed up for subscription of 3 different products. A detergent, a spray, and laundry sheets, for over $120 per order. So straight away, I went directly to their site and logged onto my account I created just hours earlier. Sure enough I was signed up for monthly subscription of those 3 said products and had to cancel them. There are accounts of people stating they already cancelled their subscriptions and still getting charged. Also, there are accounts of people who get charged for and received products they never ordered from this company. This is illegal and not acceptable. I have never dealt with a detergent company that pulls this type of scam.

My account was charged $42 for a subscription service I never consented to after recieveing a sample of their products a month ago.
I recieved a product sample from Frey about a month ago and decided not to subscribe as their products are on the more expensive side. Today my account was charged $42 without my knowledge for a monthly shipment of 3 products I never consented to purchasing. When I went to look at my Frey account it showed they had set me up with a subscription service to send me those three products every 3 months, which I also NEVER consented. I e-mailed customer service and got an auto response back stating they are backed up with e-mails at the moment and they will do their best to respond in a timely matter. With some research, I discovered that I am just one of many people who have been a victim of the same scam and feel as though this is going to go unresolved and that I will now just be out my $42.00.

I signed up to receive a FREE SAMPLE for 1$ and DID NOT sign up for an auto subscription. The company took the liberty of signing me up for additional 3 products I did not consent for, and used my card information that I paid the original said 1$ with. There is no way to contact them other than email and they don't respond.

Do not get a "free sample" they will sign you up for 42$ a month for laundry soap.
Got a free sample and they charged 1$ for shipping. Really they use that to sign you up for a subscription. 42$ a month and I just happen to go back in because too many companies use this dishonest practice. I cancelled the subscription but some how a month later I get charged 42$. I actually probably would have ordered the product but with these practices I can support them as a company. I would like my money back and for them to quite trying to trap people into a purchase. I'm sure some people don't even notice they got ripped.

I was automatically added to a subscription when I signed up for a free sample. They took money out of my account without my knowledge. Unacceptable.
This company added me to a subscription without my permission. I signed up for a free sample. Not a subscription. They took out $42 out of my account without my knowledge. Below I added proof that I was charged. Due to them taking money out of my account it made my account negative.

Charges credit card of their products that you never ordered or had any interest in. Does not respond to phone messages nor emails nor Facebook messages... only if the Facebook messages are positive, they'll respond to a comment. Their advertising and business practices are devious and ***. And I called my credit card company and tried to cancel my credit number, but they informed me that this company, through some VISA and MC *** law, they can still charge your card being that you agreed to a subscription... which I never saw any written wording saying that the free samples for $1 will result in us ordering you our other items at your expense... $66 for shampoo and body wash?

Have been offered a discount on 3 occasions. The company has not honored any of them, stating they are new so I should expect problems.
I have been offered a discount on three separate occasions by Live Frey. The first two were one-time offers and were not honored when using the discount code they provided. This third time is from a text they sent offering lifetime 10% off and lifetime free shipping if I subscribe on the next order. I promptly ordered and received no discount. I texted them back (they said to do so if I had questions) and advised the company that I was incensed that, for the third time, I have been refused a discount offer they initiated. The response was simply thanking me for my order without acknowledgement that they had failed to provide a discount.

After canceling subscription and filling out proper paperwork, followed by confirmation of cancellation, FREY has continued billing me.
After canceling subscription and filling out proper paperwork, followed by confirmation of cancellation, FREY has continued billing me. There is no customer service # nor anyway to remove credit card information. They only offer adding additional credit card information. They are set up to continually steal without accountability. Their actions have pushed my credit card limit debt that I will be paying higher interest on now.

Company charged me for a subscription order I did not make.
Order number *** charged to my debit card in the amount of $66 for a subscription I never authorized. Despite several attempts to contact seller, they have no live operator or staff. Just text message and email. I complained to my bank on Feb 4. On Feb 5 I was informed by Frey that order was shipped via [commercial courier service]