Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me when I see this amount credited to my account and the monthly charge for the International Calling Plan is removed from my bill and never charged to me again! I have been told by Frontier that I would be credited for this charge and NEVER was Regards, [redacted]
Thank you for referring the complaint of Bianca [redacted] to our office for review We appreciate you bringing this matter to our attention The Complaint states that: • Ms [redacted] states she has had difficulty getting the deposit back from Frontier Frontier has investigated the above statements and offers the following response: • We successfully reached Ms [redacted] who confirmed the deposit has been refunded to her account We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises, she called Frontier to move her service from zip code [redacted] to a new address in zip She wanted the service moved on July 29, Ms [redacted] advises, she asked clearly if Frontier services that area and she was told yesThe new address order was pending and it did not have Frontier FIOSIt had Frontier Copper facilitiesThe order was cancelled for the new addressMs [redacted] advises, she needs a billing adjustmentShe did not call Frontier to cancel her prescriptionMs [redacted] advises, she was fed the wrong informationMs [redacted] also request that Frontier does not subject her to an Early Termination feeFrontier has investigated the above statements and offers the following response: Frontier advises the new address Ms [redacted] moved to was found to be Copper facilitiesThese services are still a Frontier product but the television offered would be DISH a partner with Frontier when FIOS TV is not availableAs a compromise Frontier has issued this account adjustments on the billThe charges on Ms [redacted] bill has been adjusted, and her balance on the Early Termination fee has been removedThere is no amount due at this time.Frontier was unable to reach Ms [redacted] , and explained what has been done to resolve this issueMs [redacted] has been sent a Call Frontier EmailWith a Frontier Associates name and direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Tell us why here Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises he was to have his internet services upgraded to FiOS 150/at which time he spent days without service and did not receive credit.Mr [redacted] also states a Frontier technician damaged his drywall while working at his home and the repair preformed was not satisfactory Frontier has investigated the above statements and offers the following response: Frontier advises a contractor did the original work that caused damage to Mr [redacted] ’s home and a Frontier technician did come out to fix it and advised the contractor would be contacting Mr [redacted] for a better repair A Frontier representative has spoken with the contractor manager who set an appointment for October 7, to finish the repairHowever, on October 4, Mr [redacted] emailed the Frontier representative advising to cancel his repair appointment and that he would do the repairs himself.A total credit of $has been issued to Mr [redacted] ’s account for his time out of service and as a courtesy for the damage caused to his homeWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] states he was not in a contract with Frontier however was told he had an ETF.Mr [redacted] states he wanted to downgrade to Internet onlyFrontier has investigated the above statements and offers the following response:Frontier records reflect that Mr [redacted] was in a month price agreement with automatic ETF waiverFrontier has downgraded Mr [redacted] to Internet only and waived the ETF that was associated to his account as of May 3, 2018.Frontier has also issued a onetime courtesy credit on Mr [redacted] ’s account in the amount of$Frontier representative has spoken to Mr [redacted] and have informed the customer of the credits and waiver of ETF.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he had a contract with Verizon for their FIOS serviceHe states that nothing in the contract said that the contract was transferable to another companyFrontier bought Verizon FIOS network in much of Texas and he became a Frontier customerMr [redacted] states that he did not have Frontier for long, due to the spotty service and their poor reputationNow Frontier is trying to hit him with a contract early termination feeHe states he never signed any contract with FrontierAgain the contract with Verizon did not say anywhere in the terms that it was transferable Frontier has investigated the above statements and offers the following response: Frontier take over the Verizon contracts when they converted the services to FrontierFrontier issued the early termination fee credit of $to Mr [redacted] due to the issues he had with the FIOS servicesMr [redacted] is due a credit refund of $38.52, which he should receive in the mail with in seven to business daysFrontier has tried to contact Mr [redacted] on several occasions, each time leaving him a message with our contact informationFrontier also sent an email and a call me letter to Mr [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Duplicate complaint:I opened a case, I.D# [redacted] with the Revdex.com over a month ago due to harassment and threats of Turing an account over to a collection agencyI never had an account with Frontier and when they bought out Fios they transferred my two month closed account from Fios to FrontierI spent over a year with Frontier, phone conversations, and probably hours trying to solve thisAfter my complaint with you, Frontier investigated this matter with Scott P [redacted] , executive customer relations officer with payments investigation # [redacted] They found they were in error and sent me via emails confirming thisAfter speaking to MrP [redacted] , my concern was that for months I was receiving threatening letters from Frontier threatening me with turning my account over to a collection agency and effectively hurting my credit, while being told every month on the phone that it had been handledI received several emails which I have copies from Mr.P [redacted] stating they were in error and my account is $They emails are dated March This week I received a collection notice from North Shore Collection Agency demanding payment to FrontierIn one of the documents Mr.P [redacted] sent via email, he told me if I received anything from a national collection agency, to notify him and he would handle itI called him on his direct company line, ###-###-#### ext: [redacted] several times but he will not return my callsI emailed him several times asking him to handle this as promised as this Frontier admitted mistake was about to cost me my perfect year credit rating, but he does not respondThe only time they have acted was when I filed my original complaint with your officeIf you need , I have all copies of emails sent to me by Mr.P [redacted] that I can provide to youI'm asking that you contacted this representative of Frontier Communications and have them stop this collection before my credit is ruinedI have attempted to do this but they do not respondThank you[redacted] To have Frontier Communications contact North Shore Agency and have them stop sending me collection notices, and to send me a letter from their corporation that states I owe them nothing and all accounts have been closedThey were and promised me this after your first contact with them, but they failed to do this and are allowing and hiring a collection agency to ruin my credit when Mr P [redacted] emailed me a $balance
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he was advised when establishing service there would not be an early termination fee for disconnection of service [redacted] also states that the cost of his service has increased and the internet service speed is not equal to what the speed he is paying for Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier advises for further assistance with his internet service performance issue to please contact Frontier technical support at ###-###-####Frontier advises upon reviewing the account our records indicate that Mr [redacted] has the Qpromotion in which upon disconnection of service the early termination fee will be waived.Frontier advises upon reviewing the account our records indicate Mr [redacted] has been billed correctly for his service with Frontier.Frontier advises on February 1, Frontier spoke with [redacted] and advised of the correct billing of service, the early termination fee to be waived upon disconnection of service, and to contact technical support with service issues.Frontier advises Mr [redacted] has a direct point of contact to FrontierWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of Greg [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] is stating that he has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier.Mr [redacted] states he would like one month of credit for the outage he experienced with his internet being outFrontier has investigated the above statements and offers the following response:Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference.Customer speeds may vary over timeFrontier investigated and found that was an outage in Mr***’s area however as of April 15, Mr [redacted] internet was restored by dispatching a technician to his location.Frontier records reflect that a credit for the time out of services has been issued toward Mr***’s account in the amount of $4.33.Please allow this credit to reflect on the customer’s bill in 1-bill cycles.Frontier does not issue credit for time lost spending contacting customer servicesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
The Complaint states that: Mr [redacted] advises that he ordered his Frontier Internet Service in August of Mr [redacted] advises that he reported slow speed in November and when a Frontier technician visited his home, he advised that the maximum the customer would receive is mbps download speedMr [redacted] advises that mbps download is not fast enough for what his household needs, so he cancelled his service at that timeFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] subscribed to Broadband Lite with a maximum speed of a mbps download speedFrontier advises that Mr [redacted] reported his service as slow in November 2017, after the internet had been connected to his home in AugustThe technician at that time confirmed that both the phone and internet were active at Mr [redacted] ’s house, and confirmed that he was connecting with a download of mbpsThis speed is faster than the speed that Mr [redacted] was subscribed toThere was no evidence from the technician or in our records that either product had not been working.Frontier advises that we are sustaining all charges for services provided to Mr [redacted] prior to his cancellationFrontier advises that we spoke to Mr [redacted] on March 6, to advise of the above
Frontier advises a Technician went to Mr [redacted] ’s residence on November 24, and installed a Whole Home filter and rewired the wires in the basementFrontier also replaced Mr [redacted] ’s modem with a newer model.Frontier states the Technician verified the internet service was working and a speed test was done and confirmed it was working within the speed range for the services Mr [redacted] subscribes tooWe trust that this information will assist you in closing this complaint We regret any inconvenience that Andrew C [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he has a billing discrepancy with FrontierFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on July 31, and explained the bill.Mr [redacted] understood the balance and paid the balance in fullMr [redacted] presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:• Mr [redacted] advises that he attempted to schedule a technician to connect his internet after he moved his jack from upstairs to downstairs and was not successfulHe was transferred so often that Customer Service closed before he could place his order.• Mr [redacted] requested that the correct department call him to schedule the connection.Frontier has investigated the above statements and offers the following response:• Frontier submitted an order on 2/2/to connect Mr***’s jack and left a message for him that it was scheduled for 2/8/and to call if this date was not satisfactoryA contact name and number was provided should Mr [redacted] have further questions as well as the Customer Service number.• Frontier spoke with Mr [redacted] on 2/11/and confirmed the connection was completed successfully on 2/8/Mr [redacted] advised that he had the same problem of reaching the correct department when he called to verify the date but was finally able to confirm the appointment• In this instance, Frontier has agreed to credit $to Mr***’s account.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Frontier Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] ordered a high speed internet upgrade on May 12, It was to be completed on May 17, 2016, but was missedFrontier sent out a technician on May 18, but they were unable to complete job due to an equipment issueMay 19, a technician advised an order was placed and he would follow up with [redacted] ***No follow up was done, and customer service did not provide assistance Frontier has investigated the above statements and offers the following response: Frontier contacted local management to get equipment issue resolved on June 6, A technician was dispatched out on June 7, to complete the upgradeCustomer is satisfied order is completedFrontier has placed a $courtesy credit to the account for [redacted] ***’s inconvenience [redacted] has been provided contact information for an Executive Escalation representative for additional assistance as needed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am working directly with Frontier for when my service is dropped They may have to dispatch a Technician to my house to review the modem and lines I finally have a direct contact to work with on this matter Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Customer was shorted $on his refund Frontier has investigated the above statements and offers the following response: Frontier explained the balance to Mr [redacted] , he now understands the total We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] ordered internet and phone service with unlimited nationwide calling for $for year promotional rate She asked to purchase the modem for a one-time fee of $49.99.The first bill was $Ms [redacted] contacted contacted Frontier on March 24th and was assured by customer service representative that a credit request had been placed and she would call Ms [redacted] back Ms [redacted] states that no one called her back On March 27th Ms [redacted] called back and was advised that credit request was applied to the bill and would reflect within 5-days After 5-days Ms [redacted] checked her balance and was showing $with a partial credit.Ms [redacted] states that she was advised to pay $for months service and included the $cost of the modem.Ms [redacted] called again on April 5th she received a new bill with $so she called Frontier again and was told that the credits had not been applied and the cost of the modem was $149.99Frontier has investigated the above statements and offers the following response: We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Click here to enter texthas experienced as a result of the above matter Frontier Specialist: Rebecca N [redacted] Department: Executive Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have promised to resolve my billing issues over the next few monthsHopefully they will follow through with their promisesI sincerely appreciate the Revdex.com being there for me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I have been told this same response by multiple representatives over the phone I hope this issue is truly resolved If not I will be refiling with the Revdex.com in the event I continue to receive a monthly bill for the disputed amount as has been the past practice of Frontier Communications Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advised that when a consumer Ports Out their phone service to another provider it shuts down the existing Frontier account and all services related to the account.Frontier finds that Ms [redacted] did have an order to install internet on an alternate account; however, the order was cancelled on 6/11/because a Port Out request had not yet been receivedFrontier advises that Ms [redacted] statement printing on 5/27/was for services from 5/27/through 6/26/This statement printed prior to the cancellation of service on 6/21/Since the service was set to auto draft by Ms [redacted] , the full amount pulled for the 5/27/statementA prorated credit balance of $did reflect on the statement printing on 6/27/16.Frontier has transferred the credit balance ($35.06) from Ms [redacted] ’s account under [redacted] , issued a month of internet for free, and waved all installation fees on the existing account under [redacted] .At this time, Ms [redacted] has a credit balance of $22.27.A Frontier consultant has been in direct contact with Ms [redacted] We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me when I see this amount credited to my account and the monthly charge for the International Calling Plan is removed from my bill and never charged to me again! I have been told by Frontier that I would be credited for this charge and NEVER was Regards, [redacted]
Thank you for referring the complaint of Bianca [redacted] to our office for review We appreciate you bringing this matter to our attention The Complaint states that: • Ms [redacted] states she has had difficulty getting the deposit back from Frontier Frontier has investigated the above statements and offers the following response: • We successfully reached Ms [redacted] who confirmed the deposit has been refunded to her account We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises, she called Frontier to move her service from zip code [redacted] to a new address in zip She wanted the service moved on July 29, Ms [redacted] advises, she asked clearly if Frontier services that area and she was told yesThe new address order was pending and it did not have Frontier FIOSIt had Frontier Copper facilitiesThe order was cancelled for the new addressMs [redacted] advises, she needs a billing adjustmentShe did not call Frontier to cancel her prescriptionMs [redacted] advises, she was fed the wrong informationMs [redacted] also request that Frontier does not subject her to an Early Termination feeFrontier has investigated the above statements and offers the following response: Frontier advises the new address Ms [redacted] moved to was found to be Copper facilitiesThese services are still a Frontier product but the television offered would be DISH a partner with Frontier when FIOS TV is not availableAs a compromise Frontier has issued this account adjustments on the billThe charges on Ms [redacted] bill has been adjusted, and her balance on the Early Termination fee has been removedThere is no amount due at this time.Frontier was unable to reach Ms [redacted] , and explained what has been done to resolve this issueMs [redacted] has been sent a Call Frontier EmailWith a Frontier Associates name and direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Tell us why here Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises he was to have his internet services upgraded to FiOS 150/at which time he spent days without service and did not receive credit.Mr [redacted] also states a Frontier technician damaged his drywall while working at his home and the repair preformed was not satisfactory Frontier has investigated the above statements and offers the following response: Frontier advises a contractor did the original work that caused damage to Mr [redacted] ’s home and a Frontier technician did come out to fix it and advised the contractor would be contacting Mr [redacted] for a better repair A Frontier representative has spoken with the contractor manager who set an appointment for October 7, to finish the repairHowever, on October 4, Mr [redacted] emailed the Frontier representative advising to cancel his repair appointment and that he would do the repairs himself.A total credit of $has been issued to Mr [redacted] ’s account for his time out of service and as a courtesy for the damage caused to his homeWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] states he was not in a contract with Frontier however was told he had an ETF.Mr [redacted] states he wanted to downgrade to Internet onlyFrontier has investigated the above statements and offers the following response:Frontier records reflect that Mr [redacted] was in a month price agreement with automatic ETF waiverFrontier has downgraded Mr [redacted] to Internet only and waived the ETF that was associated to his account as of May 3, 2018.Frontier has also issued a onetime courtesy credit on Mr [redacted] ’s account in the amount of$Frontier representative has spoken to Mr [redacted] and have informed the customer of the credits and waiver of ETF.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he had a contract with Verizon for their FIOS serviceHe states that nothing in the contract said that the contract was transferable to another companyFrontier bought Verizon FIOS network in much of Texas and he became a Frontier customerMr [redacted] states that he did not have Frontier for long, due to the spotty service and their poor reputationNow Frontier is trying to hit him with a contract early termination feeHe states he never signed any contract with FrontierAgain the contract with Verizon did not say anywhere in the terms that it was transferable Frontier has investigated the above statements and offers the following response: Frontier take over the Verizon contracts when they converted the services to FrontierFrontier issued the early termination fee credit of $to Mr [redacted] due to the issues he had with the FIOS servicesMr [redacted] is due a credit refund of $38.52, which he should receive in the mail with in seven to business daysFrontier has tried to contact Mr [redacted] on several occasions, each time leaving him a message with our contact informationFrontier also sent an email and a call me letter to Mr [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Duplicate complaint:I opened a case, I.D# [redacted] with the Revdex.com over a month ago due to harassment and threats of Turing an account over to a collection agencyI never had an account with Frontier and when they bought out Fios they transferred my two month closed account from Fios to FrontierI spent over a year with Frontier, phone conversations, and probably hours trying to solve thisAfter my complaint with you, Frontier investigated this matter with Scott P [redacted] , executive customer relations officer with payments investigation # [redacted] They found they were in error and sent me via emails confirming thisAfter speaking to MrP [redacted] , my concern was that for months I was receiving threatening letters from Frontier threatening me with turning my account over to a collection agency and effectively hurting my credit, while being told every month on the phone that it had been handledI received several emails which I have copies from Mr.P [redacted] stating they were in error and my account is $They emails are dated March This week I received a collection notice from North Shore Collection Agency demanding payment to FrontierIn one of the documents Mr.P [redacted] sent via email, he told me if I received anything from a national collection agency, to notify him and he would handle itI called him on his direct company line, ###-###-#### ext: [redacted] several times but he will not return my callsI emailed him several times asking him to handle this as promised as this Frontier admitted mistake was about to cost me my perfect year credit rating, but he does not respondThe only time they have acted was when I filed my original complaint with your officeIf you need , I have all copies of emails sent to me by Mr.P [redacted] that I can provide to youI'm asking that you contacted this representative of Frontier Communications and have them stop this collection before my credit is ruinedI have attempted to do this but they do not respondThank you[redacted] To have Frontier Communications contact North Shore Agency and have them stop sending me collection notices, and to send me a letter from their corporation that states I owe them nothing and all accounts have been closedThey were and promised me this after your first contact with them, but they failed to do this and are allowing and hiring a collection agency to ruin my credit when Mr P [redacted] emailed me a $balance
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he was advised when establishing service there would not be an early termination fee for disconnection of service [redacted] also states that the cost of his service has increased and the internet service speed is not equal to what the speed he is paying for Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier advises for further assistance with his internet service performance issue to please contact Frontier technical support at ###-###-####Frontier advises upon reviewing the account our records indicate that Mr [redacted] has the Qpromotion in which upon disconnection of service the early termination fee will be waived.Frontier advises upon reviewing the account our records indicate Mr [redacted] has been billed correctly for his service with Frontier.Frontier advises on February 1, Frontier spoke with [redacted] and advised of the correct billing of service, the early termination fee to be waived upon disconnection of service, and to contact technical support with service issues.Frontier advises Mr [redacted] has a direct point of contact to FrontierWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of Greg [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] is stating that he has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier.Mr [redacted] states he would like one month of credit for the outage he experienced with his internet being outFrontier has investigated the above statements and offers the following response:Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference.Customer speeds may vary over timeFrontier investigated and found that was an outage in Mr***’s area however as of April 15, Mr [redacted] internet was restored by dispatching a technician to his location.Frontier records reflect that a credit for the time out of services has been issued toward Mr***’s account in the amount of $4.33.Please allow this credit to reflect on the customer’s bill in 1-bill cycles.Frontier does not issue credit for time lost spending contacting customer servicesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
The Complaint states that: Mr [redacted] advises that he ordered his Frontier Internet Service in August of Mr [redacted] advises that he reported slow speed in November and when a Frontier technician visited his home, he advised that the maximum the customer would receive is mbps download speedMr [redacted] advises that mbps download is not fast enough for what his household needs, so he cancelled his service at that timeFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] subscribed to Broadband Lite with a maximum speed of a mbps download speedFrontier advises that Mr [redacted] reported his service as slow in November 2017, after the internet had been connected to his home in AugustThe technician at that time confirmed that both the phone and internet were active at Mr [redacted] ’s house, and confirmed that he was connecting with a download of mbpsThis speed is faster than the speed that Mr [redacted] was subscribed toThere was no evidence from the technician or in our records that either product had not been working.Frontier advises that we are sustaining all charges for services provided to Mr [redacted] prior to his cancellationFrontier advises that we spoke to Mr [redacted] on March 6, to advise of the above
Frontier advises a Technician went to Mr [redacted] ’s residence on November 24, and installed a Whole Home filter and rewired the wires in the basementFrontier also replaced Mr [redacted] ’s modem with a newer model.Frontier states the Technician verified the internet service was working and a speed test was done and confirmed it was working within the speed range for the services Mr [redacted] subscribes tooWe trust that this information will assist you in closing this complaint We regret any inconvenience that Andrew C [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he has a billing discrepancy with FrontierFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on July 31, and explained the bill.Mr [redacted] understood the balance and paid the balance in fullMr [redacted] presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:• Mr [redacted] advises that he attempted to schedule a technician to connect his internet after he moved his jack from upstairs to downstairs and was not successfulHe was transferred so often that Customer Service closed before he could place his order.• Mr [redacted] requested that the correct department call him to schedule the connection.Frontier has investigated the above statements and offers the following response:• Frontier submitted an order on 2/2/to connect Mr***’s jack and left a message for him that it was scheduled for 2/8/and to call if this date was not satisfactoryA contact name and number was provided should Mr [redacted] have further questions as well as the Customer Service number.• Frontier spoke with Mr [redacted] on 2/11/and confirmed the connection was completed successfully on 2/8/Mr [redacted] advised that he had the same problem of reaching the correct department when he called to verify the date but was finally able to confirm the appointment• In this instance, Frontier has agreed to credit $to Mr***’s account.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Frontier Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] ordered a high speed internet upgrade on May 12, It was to be completed on May 17, 2016, but was missedFrontier sent out a technician on May 18, but they were unable to complete job due to an equipment issueMay 19, a technician advised an order was placed and he would follow up with [redacted] ***No follow up was done, and customer service did not provide assistance Frontier has investigated the above statements and offers the following response: Frontier contacted local management to get equipment issue resolved on June 6, A technician was dispatched out on June 7, to complete the upgradeCustomer is satisfied order is completedFrontier has placed a $courtesy credit to the account for [redacted] ***’s inconvenience [redacted] has been provided contact information for an Executive Escalation representative for additional assistance as needed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am working directly with Frontier for when my service is dropped They may have to dispatch a Technician to my house to review the modem and lines I finally have a direct contact to work with on this matter Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Customer was shorted $on his refund Frontier has investigated the above statements and offers the following response: Frontier explained the balance to Mr [redacted] , he now understands the total We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] ordered internet and phone service with unlimited nationwide calling for $for year promotional rate She asked to purchase the modem for a one-time fee of $49.99.The first bill was $Ms [redacted] contacted contacted Frontier on March 24th and was assured by customer service representative that a credit request had been placed and she would call Ms [redacted] back Ms [redacted] states that no one called her back On March 27th Ms [redacted] called back and was advised that credit request was applied to the bill and would reflect within 5-days After 5-days Ms [redacted] checked her balance and was showing $with a partial credit.Ms [redacted] states that she was advised to pay $for months service and included the $cost of the modem.Ms [redacted] called again on April 5th she received a new bill with $so she called Frontier again and was told that the credits had not been applied and the cost of the modem was $149.99Frontier has investigated the above statements and offers the following response: We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Click here to enter texthas experienced as a result of the above matter Frontier Specialist: Rebecca N [redacted] Department: Executive Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have promised to resolve my billing issues over the next few monthsHopefully they will follow through with their promisesI sincerely appreciate the Revdex.com being there for me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I have been told this same response by multiple representatives over the phone I hope this issue is truly resolved If not I will be refiling with the Revdex.com in the event I continue to receive a monthly bill for the disputed amount as has been the past practice of Frontier Communications Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advised that when a consumer Ports Out their phone service to another provider it shuts down the existing Frontier account and all services related to the account.Frontier finds that Ms [redacted] did have an order to install internet on an alternate account; however, the order was cancelled on 6/11/because a Port Out request had not yet been receivedFrontier advises that Ms [redacted] statement printing on 5/27/was for services from 5/27/through 6/26/This statement printed prior to the cancellation of service on 6/21/Since the service was set to auto draft by Ms [redacted] , the full amount pulled for the 5/27/statementA prorated credit balance of $did reflect on the statement printing on 6/27/16.Frontier has transferred the credit balance ($35.06) from Ms [redacted] ’s account under [redacted] , issued a month of internet for free, and waved all installation fees on the existing account under [redacted] .At this time, Ms [redacted] has a credit balance of $22.27.A Frontier consultant has been in direct contact with Ms [redacted] We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter