Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that she was billed for services by Frontier that were not installed Frontier has investigated the above statements and offers the following response: Research shows service order completed 09/16/establishing service.Records show service order [redacted] completed 12/28/disconnecting serviceService order notes indicate the services were not installedRecords show credits totaling $have been applied to the accountOn final bill date 01/01/reflects a balance due of $On 01/20/a credit of $was applied to the account, bringing the account balance to zeroPlease allow one to two bill cycles for this to reflect A Frontier representative spoke with Ms [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The balance belonged to a previous tent and has nothing to do with meAlso I explained to representative the issue from the beginning and was never advise that this was going to be a problemAlso I missed work that I did not get paid, waiting for technician and I was never advise before that they were not coming Regards, [redacted]
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises of being billed for unauthorized third party vendor services on the Frontier statementMs [redacted] advises she was quoted that she would receive one month credit for the third party servicesMs [redacted] advises that she cancelled service with Frontier and has now received a higher statement Frontier has investigated the above statements and offers the following response: Frontier investigation found that Ms [redacted] was being billed by ILD teleservices for a directory servicesFrontier has issued credit for each statement that Ms [redacted] was billed from the third party vendorFrontier has spoken to Ms [redacted] and has issued credit to correct Ms [redacted] ’s closing statement Ms [redacted] has been provided direct contact information for future concerns to be addressed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that we found no order for Mr [redacted] Frontier refunds are normally issued back to the credit card used for deposit within 14-business days depending on the financial institution.Frontier does not take deposits in the amount of $2.99.Should Mr [redacted] need additional information an order number or account number would need to be referencedWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was billed at a higher rate than agreed upon Frontier has investigated the above statements and offers the following response: Records show on bill date November 2, Ms [redacted] was billed $ This was for a month in advance plus pro-rated chargesResearch determined Ms [redacted] was not receiving her promotional discountRecords show credits totaling $were applied to the account for the promotional rate discount, late fees and connection charges This reflects on bill date February 2, A Frontier representative attempted unsuccessfully to reach Ms [redacted] A contact letter was sent on February 7, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionFrontier records do not show Ms [redacted] is the account holder or an authorized party on the accountFrontier has made multiple attempts to reach the account holder and has also advised Ms [redacted] that we do need to speak with the account holder and has provided a contact number Sincerely, Frontier Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To refund my money that should have never been taken in the first place in business days is INSANE!!!!! It should be refunded IMMEDIATELY!!! Heck I should get double for my frustrations and time and interest that they keep my money from me! This causes accounting issues I can't fix! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] discontinued service with Frontier on December 3, 2016.Mr [redacted] has not paid a statement since April.Mr [redacted] will receive a final statement on December 22, with any credits due for his refundWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she has a billing discrepancy with Frontier Ms*** advises that she is expecting Frontier to credit her account for the amount that she had been overbilledFrontier has investigated the above statements and offers the following response: Frontier advises that the promotional discount for the internet service did not get applied to the account, which resulted in the customer getting overbilled for the billing cycles of October 2017, November 2017, December 2017, and January Frontier advises that the monthly rate for Ms***’s internet service has been corrected to reflect the amount she had been quoted, which was $56.98.Frontier advises that a total of $in credits was issued for the amount that she had been overbilled in error, which included late fees that had been charged on previous billsFrontier notified MsBarron of the above statements on February 5, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] states their credit card was billed $and has discontinued service and would like a refundFrontier has investigated the above statements and offers the following response: Records show service order [redacted] completed May 26, disconnecting serviceOn May 30, a payment of $was draftedThis was for services billed May 5, 2017-June 4, 2017.Records show on final bill date July 5, shows a credit balance of $39.63.On October 30, a request for refund was issued, [redacted] should receive the pre-paid Visa in 7-business daysA Frontier representative attempted unsuccessfully to reach [redacted] , direct contact information was leftWe trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations Telephone Number [redacted] xt 114- [redacted] Fax Number: ###-###-####
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that Mr [redacted] is experiencing issues with his Frontier Internet serviceFrontier has investigated the above statements and offers the following response: Frontier contacted Mr [redacted] who confirmed he is receiving Frontier Internet speeds of 2.8MpbsFrontier informed Mr [redacted] that the maximum speed he can receive in his area is 3MpbsMr [redacted] terminated his Frontier Internet service because he requires a faster Internet speed that Frontier is unable to provide in his area at this timeFrontier confirmed with Mr [redacted] that he will not be charged an Early Termination Fee for terminating his Frontier Internet serviceMr [redacted] is satisfied with this resolutionMs [redacted] knows to contact Mark H [redacted] at ###-###-#### at extension # [redacted] , if he has any further questions We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] C [redacted] to our office for reviewWe appreciate [redacted] C [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states she was told she would have to wait three billing cycles for her refund and she needs her check immediatelyFrontier has investigated the above statements and offers the following response: Frontier expedited Ms***’s request for refundThe check should be delivered to Ms [redacted] within seven to ten business days We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] C [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier offered me a credit/promo rate going forward for the poor service but did not give me any credit for all the months of slow speed, which is way lower than the speed I pay for Regards, [redacted]
Frontier advises that the issues were found to be inside wire concerns.The customer was advised by local management of the above statement on January 30, 2018.Mr [redacted] refused further explanation and assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this experience was unjustified, lengthy and disrespectful to paying customersEager to move forward, we accept the agreed resolution of functioning services and the reimbursement due to lost services Regards, [redacted]
• Our records does not indicate where customer had called in to disconnect servicesThe last payment received is for $458.55; which posted January 2, The payment prior to this was on October 13, for $ • November 3, account was finalized • Frontier have made several unsuccessful attempts to reach customer We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced because of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I'm trusting that since my name (CORT) is correct in most of Frontier's response, that I can ignore that the last sentence says: "We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter."I'm hoping my refund comes to me and not Mr [redacted] .Thank you very much for the help Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Lisa [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states they had a service transfer order scheduled for April 27, Ms [redacted] advises Frontier did not dispatch a technician to complete the transfer on the 27th as scheduled Ms [redacted] called Frontier the afternoon of April 27, to check the status of the transfer and was told Frontier would call her back, however Ms [redacted] did not receive a call Ms [redacted] needs a working phone for her propane business Frontier has investigated the above statements and offers the following response: Frontier investigated Ms [redacted] ’s business account and determined Frontier did dispatch a technician on April 29, to transfer the service Frontier contacted Ms [redacted] on May 2, to follow up on the transfer of service Frontier assisted Ms [redacted] with reactivating her email accounts at this time.Ms [redacted] from [redacted] contacted Frontier on May 4, to advise the services are now working Ms [redacted] is now satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises that in January she contacted Frontier to save money on her bill and decided to cancel phone lineMs [redacted] advises that she was charged a $early termination fee that she was not made aware of prior to removing her phone line Despite many attempts, Ms [redacted] has not been able to resolve this through Frontier’s Customer Service DepartmentFrontier has investigated the above statements and offers the following response: Frontier advises that a $adjustment was issued on May 12, 2017.Frontier spoke to Ms [redacted] on May 18, and advised of the credit issued on the account and new balanceAt this time, we agreed to follow up on Ms [redacted] ’s bill in June to ensure its accuracy, and credit any further late fees
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that she was billed for services by Frontier that were not installed Frontier has investigated the above statements and offers the following response: Research shows service order completed 09/16/establishing service.Records show service order [redacted] completed 12/28/disconnecting serviceService order notes indicate the services were not installedRecords show credits totaling $have been applied to the accountOn final bill date 01/01/reflects a balance due of $On 01/20/a credit of $was applied to the account, bringing the account balance to zeroPlease allow one to two bill cycles for this to reflect A Frontier representative spoke with Ms [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The balance belonged to a previous tent and has nothing to do with meAlso I explained to representative the issue from the beginning and was never advise that this was going to be a problemAlso I missed work that I did not get paid, waiting for technician and I was never advise before that they were not coming Regards, [redacted]
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises of being billed for unauthorized third party vendor services on the Frontier statementMs [redacted] advises she was quoted that she would receive one month credit for the third party servicesMs [redacted] advises that she cancelled service with Frontier and has now received a higher statement Frontier has investigated the above statements and offers the following response: Frontier investigation found that Ms [redacted] was being billed by ILD teleservices for a directory servicesFrontier has issued credit for each statement that Ms [redacted] was billed from the third party vendorFrontier has spoken to Ms [redacted] and has issued credit to correct Ms [redacted] ’s closing statement Ms [redacted] has been provided direct contact information for future concerns to be addressed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that we found no order for Mr [redacted] Frontier refunds are normally issued back to the credit card used for deposit within 14-business days depending on the financial institution.Frontier does not take deposits in the amount of $2.99.Should Mr [redacted] need additional information an order number or account number would need to be referencedWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was billed at a higher rate than agreed upon Frontier has investigated the above statements and offers the following response: Records show on bill date November 2, Ms [redacted] was billed $ This was for a month in advance plus pro-rated chargesResearch determined Ms [redacted] was not receiving her promotional discountRecords show credits totaling $were applied to the account for the promotional rate discount, late fees and connection charges This reflects on bill date February 2, A Frontier representative attempted unsuccessfully to reach Ms [redacted] A contact letter was sent on February 7, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionFrontier records do not show Ms [redacted] is the account holder or an authorized party on the accountFrontier has made multiple attempts to reach the account holder and has also advised Ms [redacted] that we do need to speak with the account holder and has provided a contact number Sincerely, Frontier Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To refund my money that should have never been taken in the first place in business days is INSANE!!!!! It should be refunded IMMEDIATELY!!! Heck I should get double for my frustrations and time and interest that they keep my money from me! This causes accounting issues I can't fix! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] discontinued service with Frontier on December 3, 2016.Mr [redacted] has not paid a statement since April.Mr [redacted] will receive a final statement on December 22, with any credits due for his refundWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she has a billing discrepancy with Frontier Ms*** advises that she is expecting Frontier to credit her account for the amount that she had been overbilledFrontier has investigated the above statements and offers the following response: Frontier advises that the promotional discount for the internet service did not get applied to the account, which resulted in the customer getting overbilled for the billing cycles of October 2017, November 2017, December 2017, and January Frontier advises that the monthly rate for Ms***’s internet service has been corrected to reflect the amount she had been quoted, which was $56.98.Frontier advises that a total of $in credits was issued for the amount that she had been overbilled in error, which included late fees that had been charged on previous billsFrontier notified MsBarron of the above statements on February 5, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] states their credit card was billed $and has discontinued service and would like a refundFrontier has investigated the above statements and offers the following response: Records show service order [redacted] completed May 26, disconnecting serviceOn May 30, a payment of $was draftedThis was for services billed May 5, 2017-June 4, 2017.Records show on final bill date July 5, shows a credit balance of $39.63.On October 30, a request for refund was issued, [redacted] should receive the pre-paid Visa in 7-business daysA Frontier representative attempted unsuccessfully to reach [redacted] , direct contact information was leftWe trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations Telephone Number [redacted] xt 114- [redacted] Fax Number: ###-###-####
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that Mr [redacted] is experiencing issues with his Frontier Internet serviceFrontier has investigated the above statements and offers the following response: Frontier contacted Mr [redacted] who confirmed he is receiving Frontier Internet speeds of 2.8MpbsFrontier informed Mr [redacted] that the maximum speed he can receive in his area is 3MpbsMr [redacted] terminated his Frontier Internet service because he requires a faster Internet speed that Frontier is unable to provide in his area at this timeFrontier confirmed with Mr [redacted] that he will not be charged an Early Termination Fee for terminating his Frontier Internet serviceMr [redacted] is satisfied with this resolutionMs [redacted] knows to contact Mark H [redacted] at ###-###-#### at extension # [redacted] , if he has any further questions We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] C [redacted] to our office for reviewWe appreciate [redacted] C [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states she was told she would have to wait three billing cycles for her refund and she needs her check immediatelyFrontier has investigated the above statements and offers the following response: Frontier expedited Ms***’s request for refundThe check should be delivered to Ms [redacted] within seven to ten business days We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] C [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier offered me a credit/promo rate going forward for the poor service but did not give me any credit for all the months of slow speed, which is way lower than the speed I pay for Regards, [redacted]
Frontier advises that the issues were found to be inside wire concerns.The customer was advised by local management of the above statement on January 30, 2018.Mr [redacted] refused further explanation and assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this experience was unjustified, lengthy and disrespectful to paying customersEager to move forward, we accept the agreed resolution of functioning services and the reimbursement due to lost services Regards, [redacted]
• Our records does not indicate where customer had called in to disconnect servicesThe last payment received is for $458.55; which posted January 2, The payment prior to this was on October 13, for $ • November 3, account was finalized • Frontier have made several unsuccessful attempts to reach customer We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced because of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I'm trusting that since my name (CORT) is correct in most of Frontier's response, that I can ignore that the last sentence says: "We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter."I'm hoping my refund comes to me and not Mr [redacted] .Thank you very much for the help Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Lisa [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states they had a service transfer order scheduled for April 27, Ms [redacted] advises Frontier did not dispatch a technician to complete the transfer on the 27th as scheduled Ms [redacted] called Frontier the afternoon of April 27, to check the status of the transfer and was told Frontier would call her back, however Ms [redacted] did not receive a call Ms [redacted] needs a working phone for her propane business Frontier has investigated the above statements and offers the following response: Frontier investigated Ms [redacted] ’s business account and determined Frontier did dispatch a technician on April 29, to transfer the service Frontier contacted Ms [redacted] on May 2, to follow up on the transfer of service Frontier assisted Ms [redacted] with reactivating her email accounts at this time.Ms [redacted] from [redacted] contacted Frontier on May 4, to advise the services are now working Ms [redacted] is now satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises that in January she contacted Frontier to save money on her bill and decided to cancel phone lineMs [redacted] advises that she was charged a $early termination fee that she was not made aware of prior to removing her phone line Despite many attempts, Ms [redacted] has not been able to resolve this through Frontier’s Customer Service DepartmentFrontier has investigated the above statements and offers the following response: Frontier advises that a $adjustment was issued on May 12, 2017.Frontier spoke to Ms [redacted] on May 18, and advised of the credit issued on the account and new balanceAt this time, we agreed to follow up on Ms [redacted] ’s bill in June to ensure its accuracy, and credit any further late fees