Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that she had been informed by Frontier that the installation fee of $would be waived, due to the fact that the internet service was not installed by a technician nor was any equipment delivered to her Ms [redacted] advises that Frontier needs to remove the $install fee from her billFrontier has investigated the above statements and offers the following response: Frontier advises that since the home was already wired for internet service, there was no need for a technician to enter the residence, and the service was activated from the outside of the homeFrontier advises that since Ms [redacted] continued to use the router that belonged to the previous resident and no new equipment was delivered, Frontier agreed to reverse the delivery fee of $ Frontier advises that although the $installation fee is a valid charge, a $credit was issued to the customer’s account as a courtesy for the missed appointments, and a $late payment fee was also reversed The remaining balance on the account is $110.97.Frontier spoke with Ms [redacted] on March 21, and advised her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am however somewhat skeptical of Frontier Communication's ability to correctly follow through on what they have said they will doBased upon their history here - can you blame me? However be that as it may I will take this resolution and hope that the billing they send me for August is correct and that all incorrect charges have been removed and credit is provided back to my mothers account.I would sincerely like to thank Revdex.com for your assistance in helping me with this problemI would not have been able to get the attention that this issue rightly deserves on my own serve on my ownSo for that my mother and I are sincerely grateful for your help and certainly for the fast reply and assistanceThank you again and I hope I have no need to contact Revdex.com again in August about this issue Regards, [redacted]
This is in response to [redacted] Thank you for referring the Rebuttal from Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he terminated his services with Frontier in November further stating Frontier had no authorization to make a payment to Dish on his behalfMr [redacted] states he paid $to Dish directly on December 6, this was after Mr [redacted] terminated service with FrontierMr [redacted] states he offered to pay Frontier $stating Frontier denied that amount and advised the amount needed is $103.86, failure to pay will result in the debt going to collections and the credit reportFrontier has investigated the above statements and offers the following response: Frontiers records show Mr [redacted] account was disconnected on November 30, The Dish charges were sent to Frontier on November 22, prior to the disconnect request Account records show the Dish charges on Frontiers December 1, statement were for the amount of $for services from November 29, 17- December 28, These charges were paid in advance by Frontier to Dish and are valid charges owing to Frontier Any separate Invoice billing by Dish would be in addition to the charges already paid by Frontier Any Dish related billing questions should be directed to DishFailure to pay the Frontier bill will result in the account being sent to an outside collection agency and could affect the credit report
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear bel On April 20, 2017, Richard a Executive Communications Team from Frontier left a message to call I called him back on April 21, MrRichard failed to leasing to me He told me that I only called twice NOT TRUE I told MrRichard that I have two accounts associated with my name the old ###-###-####-072915- and the new account ###-###-####-112116- MrRichard did not bother to check the system to verified what I was telling him, instead he went on and on about the $Amazon card I asked Frontier to transfer all my payments to the new account, Instead they sent me debit cards one for and the other for which I never used I have been calling Frontier with my TV and Internet issued since October 2016..As you can see from my Bank Payment Schedule January and February I over paid because they kept sending me past due invoice and because they told they where going to close my account Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states that the balance on his account of $is invalid and that he’s made consistent payments for his services every monthFrontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that while the balance of $is invalid, Mr [redacted] does still owe Frontier to the amount of $Frontier advises Mr [redacted] that he had service from the date of installation on July 21st, to July 31st, and then August 1st, to August 31st, for Frontier’s 75/Mbps internet service billed at $per monthMr [redacted] had service for days$divided by days in a cycle is $a day$multiplied by days is $Frontier advises Mr [redacted] that he downgraded to 50/and should have been charged $for 50/from September 1st, to November 29th, $divided by days in a bill cycle is $per day$multiplied by days (September 1st, – November 29th, 2017) is $Frontier also advises Mr [redacted] that he had an install fee due on the first cycle of $It incorrectly billed at $124.97, but Frontier has issued an adjustment of $to correct the chargeFrontier advises Mr [redacted] that $for installation plus $plus $is a total of $that should have been paid to the accountMr [redacted] only paid $After adjustments, the balance has been lowered from $to $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has experienced issues with his telephone service from Frontier Frontier has investigated the above statements and offers the following response: Frontier investigated Mr***’s complaintFrontier records show that the service was repaired on November 7, Frontier advises that lightening damaged a terminal that provides service to Mr***’s residence and this was repaired.Frontiers policy is to issue out of service credit if a customer is without service for over hoursFrontier issued an adjustment to Mr***’s account in the amount of $for the loss of his Frontier services.Frontier spoke with Mr [redacted] on November 9, to review this information with himMr [redacted] stated that he had not been home to verify that his services were repairedFrontier attempted to provide direct contact information for him to call once he confirmed his services were working and Mr [redacted] declined further assistance from Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint rebuttal of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint Rebuttal states that: Ms [redacted] states that she has reviewed the response made by Frontier and has determined that it does not resolve her complaint Ms [redacted] advised has talked to neighbors that live closer to the Frontier building and they are having the same issues with their service Frontier is their only option for internet and they need to fix the service Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that Ms [redacted] is over 18,feet from the nearest Frontier facility Due to the distance, the fastest Internet speed that Frontier can provide at this location is as fast as Mbps Also, Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment and WiFi network interference Frontier has offered Ms [redacted] Satellite Broadband Internet service as an alternative and Ms [redacted] refused.A Frontier representative called Ms [redacted] to advise and had to leave messages Ms [redacted] has the direct contact information for a Frontier representative We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he reported a service outage for phone an internet on September 1st and was notified service was restored on September 3rdMr [redacted] states that upon checking his service, it was determined that the service was still not workingMr [redacted] states a second repair ticket was opened by Frontier and he was told a technician would be dispatched on September 8th between 8-pm, but the technician did not show A recorded message indicated the technician would instead be dispatched on September 9thMr [redacted] states on September 9th, the technician did not show upMr [redacted] states he was then told a technician would be scheduled for September 12th and Frontier failed to call or show up Frontier has investigated the above statements and offers the following response: Mr [redacted] reported a service outage on August 28th with a due date of restoral for September 1st Another trouble ticket was submitted with a restoral date of September 8th and was later changed to September 9th Mr [redacted] ’s initial repair request was thought to be part of an outage in his area, and therefore he was told his service was restored when the outage was correctedThe outage repair did not correct his issue.On September 12th a Frontier representative tried to reach Mr [redacted] on his home phoneThis was not successful as the phone service was not working.On September 14th Mr [redacted] ’s services were restored Mr [redacted] was issued credit for the time he did not have service and provided an additional credit for missed appointments We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Carla Peters Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I repeatedly tried over one year and a half to get this issue resolved with Frontier and each time a representative assured me they would get this resolved but did not I was also informed in May that my account had been resolved and was put at zero balance But then got a notice in September from a collection agency requesting money I did not owe I then sent the collections agency a demand notice but they did not follow up at all It took another month and another demand letter to get this escalated in the collections department I was then told by Skye in Collections that if I submitted two months bills showing that Time Warner was my new provider, they would consider this resolved and remove from my credit After repeated follow ups and getting nowhere, I was forced to file a complaint with the Revdex.com Only then did they respond Once I received a call from Carla, I explained all that had happened and even told her that a month ago a representative from Frontier Collections realized the error in the cable company not completing the port This was in no way a fault on my behalf This was an error with the two cable companiesNow they have finally responded with what I had told them but now they decided I have not been through enough pain and suffering, so they are keeping $on the credit report! I would like to pursue every avenue possible so others don't have to deal with such a horrible company and incompetent customer service This unethical business needs to be stopped! Regards, [redacted]
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that:Ms [redacted] states she had no knowledge of Frontier taking over her Verizon account.She is stating she has been trying to change her package since March and finally contacted Frontier on May 13, 2016.Ms [redacted] was advised if she cancels any portion of her package she would receive an earlier term charge.Frontier has investigated the above statements and offers the following response:Frontier contacted Ms [redacted] on May 20, and was advised she wanted to cancel her Revdex.com complaint she has resolved her issue with Frontier.Frontier advises that all affected customers were sent a notification in January explaining that their provider would change from Verizon to Frontier in late MarchAdditionally, Frontier’s customer communication strategy included direct mail, email, targeted mobile, digital, social media and Fios video advertising as well as radio spots and billboards in all markets to advise customers that Frontier would be taking over for Verizon as the new service provider and to publicize the website meetfrontier.com, which provided extensive information about the transition including FAQs and other important information.A Frontier representative went over different package options with Ms [redacted] and changed her to a package that better suited Ms [redacted] needs.Ms [redacted] stated she was very pleased with the results.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The issue is still on goingWe are now in contact with the President's office of the companyWe continue to get the runaround and will not be paying this amount they said is owedWe have a recording of an employee assuring us that the account was at zero and Frontier needs to honor this Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Mr [redacted] states he has been overbilled for the Fios Bundle since the transition to FrontierFrontier has investigated the above statement and offers the following response:Prior to the transition, Mr [redacted] subscribed to the Fios Triple Bundle for $per monthA $discount was set to expire on August 5, The remaining discounts are set to expire on August 5, When the July 28, bill generated, the $discount was proratedAfter that the bundle has billed for $per monthAll prices mentioned do not include taxes, surcharges or feesMr [redacted] has not been billed incorrectlyWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Thank you for referring the complaint of [redacted] L [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advised that his service was not working and that due to this he has lost businessFrontier has investigated the above statements and offers the following response: Mr [redacted] ’s service is repaired and a time out of service credit was issuedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowBefore the phone numbers were ported out by my new carrier on 6/2/Frontier had to get my approval to have the numbers ported out When I spoke to them on the phone I specifically requested for them to cancel all service on ALL LINES related to the main phone line number Frontier is saying this falls on the new service to have the other phone lines cancelled, but why am I not able to do that myself? I'm the one with the service so I should be able to cancel my own service which I did There is probably phone record of me clarifying with Frontier that ALL services would be stopped and that I would no longer be billed After fighting later on about the early termination fee that was not discussed with me prior (nor did I sign anything in writing agreeing to an early termination fee) I did end up paying that early termination fee Regards, [redacted] Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that records indicate that Mr [redacted] did not call in to disconnect servicesFrontier has issued an order to disconnect the service per Mr***’s request on July 21, As a courtesy, since Frontier records indicate no usage after April, we have issued a credit to cover Mr***’s charges since AprilCurrently, Mr [redacted] has a credit balance of $which will be refund within days We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] *** may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you amanda for all your help in this matter, [redacted] & ***
Customer Name: [redacted] A [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: Mr [redacted] has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Mr [redacted] is now having trouble with voice mail Frontier has investigated the above statements and offers the following response: Frontier advises that it is continually working to improve its network and its customers experience; however, Frontier has no specific plans for upgrades in Mr [redacted] ’s area at this timeFrontier has spoken to Mr [redacted] and reset the passcode on the voice mail He does have a direct contact number if he continues to have problems.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was charged for a $installation fee that he was advised would be free Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] was quoted a free installationA credit of $has been applied to the account for the installation feeAs well as, an additional credit of $for late payment fee’s that had generated as a result of the installation fee not being waivedA Frontier representative has spoken with Mr [redacted] and advised him of his creditMr [redacted] is satisfied and has no outstanding issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I sincerely appreciate the Revdex.com's help in getting this long term issue resolved swiftly and completely!!!!!! Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that she had been informed by Frontier that the installation fee of $would be waived, due to the fact that the internet service was not installed by a technician nor was any equipment delivered to her Ms [redacted] advises that Frontier needs to remove the $install fee from her billFrontier has investigated the above statements and offers the following response: Frontier advises that since the home was already wired for internet service, there was no need for a technician to enter the residence, and the service was activated from the outside of the homeFrontier advises that since Ms [redacted] continued to use the router that belonged to the previous resident and no new equipment was delivered, Frontier agreed to reverse the delivery fee of $ Frontier advises that although the $installation fee is a valid charge, a $credit was issued to the customer’s account as a courtesy for the missed appointments, and a $late payment fee was also reversed The remaining balance on the account is $110.97.Frontier spoke with Ms [redacted] on March 21, and advised her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am however somewhat skeptical of Frontier Communication's ability to correctly follow through on what they have said they will doBased upon their history here - can you blame me? However be that as it may I will take this resolution and hope that the billing they send me for August is correct and that all incorrect charges have been removed and credit is provided back to my mothers account.I would sincerely like to thank Revdex.com for your assistance in helping me with this problemI would not have been able to get the attention that this issue rightly deserves on my own serve on my ownSo for that my mother and I are sincerely grateful for your help and certainly for the fast reply and assistanceThank you again and I hope I have no need to contact Revdex.com again in August about this issue Regards, [redacted]
This is in response to [redacted] Thank you for referring the Rebuttal from Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he terminated his services with Frontier in November further stating Frontier had no authorization to make a payment to Dish on his behalfMr [redacted] states he paid $to Dish directly on December 6, this was after Mr [redacted] terminated service with FrontierMr [redacted] states he offered to pay Frontier $stating Frontier denied that amount and advised the amount needed is $103.86, failure to pay will result in the debt going to collections and the credit reportFrontier has investigated the above statements and offers the following response: Frontiers records show Mr [redacted] account was disconnected on November 30, The Dish charges were sent to Frontier on November 22, prior to the disconnect request Account records show the Dish charges on Frontiers December 1, statement were for the amount of $for services from November 29, 17- December 28, These charges were paid in advance by Frontier to Dish and are valid charges owing to Frontier Any separate Invoice billing by Dish would be in addition to the charges already paid by Frontier Any Dish related billing questions should be directed to DishFailure to pay the Frontier bill will result in the account being sent to an outside collection agency and could affect the credit report
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear bel On April 20, 2017, Richard a Executive Communications Team from Frontier left a message to call I called him back on April 21, MrRichard failed to leasing to me He told me that I only called twice NOT TRUE I told MrRichard that I have two accounts associated with my name the old ###-###-####-072915- and the new account ###-###-####-112116- MrRichard did not bother to check the system to verified what I was telling him, instead he went on and on about the $Amazon card I asked Frontier to transfer all my payments to the new account, Instead they sent me debit cards one for and the other for which I never used I have been calling Frontier with my TV and Internet issued since October 2016..As you can see from my Bank Payment Schedule January and February I over paid because they kept sending me past due invoice and because they told they where going to close my account Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states that the balance on his account of $is invalid and that he’s made consistent payments for his services every monthFrontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that while the balance of $is invalid, Mr [redacted] does still owe Frontier to the amount of $Frontier advises Mr [redacted] that he had service from the date of installation on July 21st, to July 31st, and then August 1st, to August 31st, for Frontier’s 75/Mbps internet service billed at $per monthMr [redacted] had service for days$divided by days in a cycle is $a day$multiplied by days is $Frontier advises Mr [redacted] that he downgraded to 50/and should have been charged $for 50/from September 1st, to November 29th, $divided by days in a bill cycle is $per day$multiplied by days (September 1st, – November 29th, 2017) is $Frontier also advises Mr [redacted] that he had an install fee due on the first cycle of $It incorrectly billed at $124.97, but Frontier has issued an adjustment of $to correct the chargeFrontier advises Mr [redacted] that $for installation plus $plus $is a total of $that should have been paid to the accountMr [redacted] only paid $After adjustments, the balance has been lowered from $to $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has experienced issues with his telephone service from Frontier Frontier has investigated the above statements and offers the following response: Frontier investigated Mr***’s complaintFrontier records show that the service was repaired on November 7, Frontier advises that lightening damaged a terminal that provides service to Mr***’s residence and this was repaired.Frontiers policy is to issue out of service credit if a customer is without service for over hoursFrontier issued an adjustment to Mr***’s account in the amount of $for the loss of his Frontier services.Frontier spoke with Mr [redacted] on November 9, to review this information with himMr [redacted] stated that he had not been home to verify that his services were repairedFrontier attempted to provide direct contact information for him to call once he confirmed his services were working and Mr [redacted] declined further assistance from Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint rebuttal of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint Rebuttal states that: Ms [redacted] states that she has reviewed the response made by Frontier and has determined that it does not resolve her complaint Ms [redacted] advised has talked to neighbors that live closer to the Frontier building and they are having the same issues with their service Frontier is their only option for internet and they need to fix the service Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that Ms [redacted] is over 18,feet from the nearest Frontier facility Due to the distance, the fastest Internet speed that Frontier can provide at this location is as fast as Mbps Also, Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment and WiFi network interference Frontier has offered Ms [redacted] Satellite Broadband Internet service as an alternative and Ms [redacted] refused.A Frontier representative called Ms [redacted] to advise and had to leave messages Ms [redacted] has the direct contact information for a Frontier representative We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he reported a service outage for phone an internet on September 1st and was notified service was restored on September 3rdMr [redacted] states that upon checking his service, it was determined that the service was still not workingMr [redacted] states a second repair ticket was opened by Frontier and he was told a technician would be dispatched on September 8th between 8-pm, but the technician did not show A recorded message indicated the technician would instead be dispatched on September 9thMr [redacted] states on September 9th, the technician did not show upMr [redacted] states he was then told a technician would be scheduled for September 12th and Frontier failed to call or show up Frontier has investigated the above statements and offers the following response: Mr [redacted] reported a service outage on August 28th with a due date of restoral for September 1st Another trouble ticket was submitted with a restoral date of September 8th and was later changed to September 9th Mr [redacted] ’s initial repair request was thought to be part of an outage in his area, and therefore he was told his service was restored when the outage was correctedThe outage repair did not correct his issue.On September 12th a Frontier representative tried to reach Mr [redacted] on his home phoneThis was not successful as the phone service was not working.On September 14th Mr [redacted] ’s services were restored Mr [redacted] was issued credit for the time he did not have service and provided an additional credit for missed appointments We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Carla Peters Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I repeatedly tried over one year and a half to get this issue resolved with Frontier and each time a representative assured me they would get this resolved but did not I was also informed in May that my account had been resolved and was put at zero balance But then got a notice in September from a collection agency requesting money I did not owe I then sent the collections agency a demand notice but they did not follow up at all It took another month and another demand letter to get this escalated in the collections department I was then told by Skye in Collections that if I submitted two months bills showing that Time Warner was my new provider, they would consider this resolved and remove from my credit After repeated follow ups and getting nowhere, I was forced to file a complaint with the Revdex.com Only then did they respond Once I received a call from Carla, I explained all that had happened and even told her that a month ago a representative from Frontier Collections realized the error in the cable company not completing the port This was in no way a fault on my behalf This was an error with the two cable companiesNow they have finally responded with what I had told them but now they decided I have not been through enough pain and suffering, so they are keeping $on the credit report! I would like to pursue every avenue possible so others don't have to deal with such a horrible company and incompetent customer service This unethical business needs to be stopped! Regards, [redacted]
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that:Ms [redacted] states she had no knowledge of Frontier taking over her Verizon account.She is stating she has been trying to change her package since March and finally contacted Frontier on May 13, 2016.Ms [redacted] was advised if she cancels any portion of her package she would receive an earlier term charge.Frontier has investigated the above statements and offers the following response:Frontier contacted Ms [redacted] on May 20, and was advised she wanted to cancel her Revdex.com complaint she has resolved her issue with Frontier.Frontier advises that all affected customers were sent a notification in January explaining that their provider would change from Verizon to Frontier in late MarchAdditionally, Frontier’s customer communication strategy included direct mail, email, targeted mobile, digital, social media and Fios video advertising as well as radio spots and billboards in all markets to advise customers that Frontier would be taking over for Verizon as the new service provider and to publicize the website meetfrontier.com, which provided extensive information about the transition including FAQs and other important information.A Frontier representative went over different package options with Ms [redacted] and changed her to a package that better suited Ms [redacted] needs.Ms [redacted] stated she was very pleased with the results.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The issue is still on goingWe are now in contact with the President's office of the companyWe continue to get the runaround and will not be paying this amount they said is owedWe have a recording of an employee assuring us that the account was at zero and Frontier needs to honor this Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Mr [redacted] states he has been overbilled for the Fios Bundle since the transition to FrontierFrontier has investigated the above statement and offers the following response:Prior to the transition, Mr [redacted] subscribed to the Fios Triple Bundle for $per monthA $discount was set to expire on August 5, The remaining discounts are set to expire on August 5, When the July 28, bill generated, the $discount was proratedAfter that the bundle has billed for $per monthAll prices mentioned do not include taxes, surcharges or feesMr [redacted] has not been billed incorrectlyWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Thank you for referring the complaint of [redacted] L [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advised that his service was not working and that due to this he has lost businessFrontier has investigated the above statements and offers the following response: Mr [redacted] ’s service is repaired and a time out of service credit was issuedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowBefore the phone numbers were ported out by my new carrier on 6/2/Frontier had to get my approval to have the numbers ported out When I spoke to them on the phone I specifically requested for them to cancel all service on ALL LINES related to the main phone line number Frontier is saying this falls on the new service to have the other phone lines cancelled, but why am I not able to do that myself? I'm the one with the service so I should be able to cancel my own service which I did There is probably phone record of me clarifying with Frontier that ALL services would be stopped and that I would no longer be billed After fighting later on about the early termination fee that was not discussed with me prior (nor did I sign anything in writing agreeing to an early termination fee) I did end up paying that early termination fee Regards, [redacted] Regards, [redacted]
Frontier has verified with Mrs [redacted] and verified that the equipment is working as it should
Frontier has investigated the above statements and offers the following response: Frontier advises that records indicate that Mr [redacted] did not call in to disconnect servicesFrontier has issued an order to disconnect the service per Mr***’s request on July 21, As a courtesy, since Frontier records indicate no usage after April, we have issued a credit to cover Mr***’s charges since AprilCurrently, Mr [redacted] has a credit balance of $which will be refund within days We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] *** may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Thank you amanda for all your help in this matter, [redacted] & ***
Customer Name: [redacted] A [redacted] Phone: ###-###-#### Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: Mr [redacted] has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Mr [redacted] is now having trouble with voice mail Frontier has investigated the above statements and offers the following response: Frontier advises that it is continually working to improve its network and its customers experience; however, Frontier has no specific plans for upgrades in Mr [redacted] ’s area at this timeFrontier has spoken to Mr [redacted] and reset the passcode on the voice mail He does have a direct contact number if he continues to have problems.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was charged for a $installation fee that he was advised would be free Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] was quoted a free installationA credit of $has been applied to the account for the installation feeAs well as, an additional credit of $for late payment fee’s that had generated as a result of the installation fee not being waivedA Frontier representative has spoken with Mr [redacted] and advised him of his creditMr [redacted] is satisfied and has no outstanding issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I sincerely appreciate the Revdex.com's help in getting this long term issue resolved swiftly and completely!!!!!! Regards, [redacted]