Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I repeatedly tried over one year and a half to get this issue resolved with Frontier and each time a representative assured me they would get this resolved but did not I was also informed in May that my account had been resolved and was put at zero balance But then got a notice in September from a collection agency requesting money I did not owe I then sent the collections agency a demand notice but they did not follow up at all It took another month and another demand letter to get this escalated in the collections department I was then told by Skye in Collections that if I submitted two months bills showing that Time Warner was my new provider, they would consider this resolved and remove from my credit After repeated follow ups and getting nowhere, I was forced to file a complaint with the Revdex.com Only then did they respond Once I received a call from Carla, I explained all that had happened and even told her that a month ago a representative from Frontier Collections realized the error in the cable company not completing the port This was in no way a fault on my behalf This was an error with the two cable companiesNow they have finally responded with what I had told them but now they decided I have not been through enough pain and suffering, so they are keeping $on the credit report! I would like to pursue every avenue possible so others don't have to deal with such a horrible company and incompetent customer service This unethical business needs to be stopped! Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] ordered a high speed internet upgrade on May 12, It was to be completed on May 17, 2016, but was missedFrontier sent out a technician on May 18, but they were unable to complete job due to an equipment issueMay 19, a technician advised an order was placed and he would follow up with [redacted] ***No follow up was done, and customer service did not provide assistance Frontier has investigated the above statements and offers the following response: Frontier contacted local management to get equipment issue resolved on June 6, A technician was dispatched out on June 7, to complete the upgradeCustomer is satisfied order is completedFrontier has placed a $courtesy credit to the account for [redacted] ***’s inconvenience [redacted] has been provided contact information for an Executive Escalation representative for additional assistance as needed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I have been told this same response by multiple representatives over the phone I hope this issue is truly resolved If not I will be refiling with the Revdex.com in the event I continue to receive a monthly bill for the disputed amount as has been the past practice of Frontier Communications Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The issue is still on goingWe are now in contact with the President's office of the companyWe continue to get the runaround and will not be paying this amount they said is owedWe have a recording of an employee assuring us that the account was at zero and Frontier needs to honor this Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has experienced issues with his telephone service from Frontier Frontier has investigated the above statements and offers the following response: Frontier investigated Mr***’s complaintFrontier records show that the service was repaired on November 7, Frontier advises that lightening damaged a terminal that provides service to Mr***’s residence and this was repaired.Frontiers policy is to issue out of service credit if a customer is without service for over hoursFrontier issued an adjustment to Mr***’s account in the amount of $for the loss of his Frontier services.Frontier spoke with Mr [redacted] on November 9, to review this information with himMr [redacted] stated that he had not been home to verify that his services were repairedFrontier attempted to provide direct contact information for him to call once he confirmed his services were working and Mr [redacted] declined further assistance from Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advised that when a consumer Ports Out their phone service to another provider it shuts down the existing Frontier account and all services related to the account.Frontier finds that Ms [redacted] did have an order to install internet on an alternate account; however, the order was cancelled on 6/11/because a Port Out request had not yet been receivedFrontier advises that Ms [redacted] statement printing on 5/27/was for services from 5/27/through 6/26/This statement printed prior to the cancellation of service on 6/21/Since the service was set to auto draft by Ms [redacted] , the full amount pulled for the 5/27/statementA prorated credit balance of $did reflect on the statement printing on 6/27/16.Frontier has transferred the credit balance ($35.06) from Ms [redacted] ’s account under [redacted] , issued a month of internet for free, and waved all installation fees on the existing account under [redacted] .At this time, Ms [redacted] has a credit balance of $22.27.A Frontier consultant has been in direct contact with Ms [redacted] We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have promised to resolve my billing issues over the next few monthsHopefully they will follow through with their promisesI sincerely appreciate the Revdex.com being there for me Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states that the balance on his account of $is invalid and that he’s made consistent payments for his services every monthFrontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that while the balance of $is invalid, Mr [redacted] does still owe Frontier to the amount of $Frontier advises Mr [redacted] that he had service from the date of installation on July 21st, to July 31st, and then August 1st, to August 31st, for Frontier’s 75/Mbps internet service billed at $per monthMr [redacted] had service for days$divided by days in a cycle is $a day$multiplied by days is $Frontier advises Mr [redacted] that he downgraded to 50/and should have been charged $for 50/from September 1st, to November 29th, $divided by days in a bill cycle is $per day$multiplied by days (September 1st, – November 29th, 2017) is $Frontier also advises Mr [redacted] that he had an install fee due on the first cycle of $It incorrectly billed at $124.97, but Frontier has issued an adjustment of $to correct the chargeFrontier advises Mr [redacted] that $for installation plus $plus $is a total of $that should have been paid to the accountMr [redacted] only paid $After adjustments, the balance has been lowered from $to $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am working directly with Frontier for when my service is dropped They may have to dispatch a Technician to my house to review the modem and lines I finally have a direct contact to work with on this matter Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear bel On April 20, 2017, Richard a Executive Communications Team from Frontier left a message to call I called him back on April 21, MrRichard failed to leasing to me He told me that I only called twice NOT TRUE I told MrRichard that I have two accounts associated with my name the old ###-###-####-072915- and the new account ###-###-####-112116- MrRichard did not bother to check the system to verified what I was telling him, instead he went on and on about the $Amazon card I asked Frontier to transfer all my payments to the new account, Instead they sent me debit cards one for and the other for which I never used I have been calling Frontier with my TV and Internet issued since October 2016..As you can see from my Bank Payment Schedule January and February I over paid because they kept sending me past due invoice and because they told they where going to close my account Regards, [redacted]
Thank you for referring the complaint rebuttal of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint Rebuttal states that: Ms [redacted] states that she has reviewed the response made by Frontier and has determined that it does not resolve her complaint Ms [redacted] advised has talked to neighbors that live closer to the Frontier building and they are having the same issues with their service Frontier is their only option for internet and they need to fix the service Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that Ms [redacted] is over 18,feet from the nearest Frontier facility Due to the distance, the fastest Internet speed that Frontier can provide at this location is as fast as Mbps Also, Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment and WiFi network interference Frontier has offered Ms [redacted] Satellite Broadband Internet service as an alternative and Ms [redacted] refused.A Frontier representative called Ms [redacted] to advise and had to leave messages Ms [redacted] has the direct contact information for a Frontier representative We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] L [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advised that his service was not working and that due to this he has lost businessFrontier has investigated the above statements and offers the following response: Mr [redacted] ’s service is repaired and a time out of service credit was issuedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] ordered internet and phone service with unlimited nationwide calling for $for year promotional rate She asked to purchase the modem for a one-time fee of $49.99.The first bill was $Ms [redacted] contacted contacted Frontier on March 24th and was assured by customer service representative that a credit request had been placed and she would call Ms [redacted] back Ms [redacted] states that no one called her back On March 27th Ms [redacted] called back and was advised that credit request was applied to the bill and would reflect within 5-days After 5-days Ms [redacted] checked her balance and was showing $with a partial credit.Ms [redacted] states that she was advised to pay $for months service and included the $cost of the modem.Ms [redacted] called again on April 5th she received a new bill with $so she called Frontier again and was told that the credits had not been applied and the cost of the modem was $149.99Frontier has investigated the above statements and offers the following response: We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Click here to enter texthas experienced as a result of the above matter Frontier Specialist: Rebecca N [redacted] Department: Executive Consumer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Mr [redacted] states he has been overbilled for the Fios Bundle since the transition to FrontierFrontier has investigated the above statement and offers the following response:Prior to the transition, Mr [redacted] subscribed to the Fios Triple Bundle for $per monthA $discount was set to expire on August 5, The remaining discounts are set to expire on August 5, When the July 28, bill generated, the $discount was proratedAfter that the bundle has billed for $per monthAll prices mentioned do not include taxes, surcharges or feesMr [redacted] has not been billed incorrectlyWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that:Ms [redacted] states she had no knowledge of Frontier taking over her Verizon account.She is stating she has been trying to change her package since March and finally contacted Frontier on May 13, 2016.Ms [redacted] was advised if she cancels any portion of her package she would receive an earlier term charge.Frontier has investigated the above statements and offers the following response:Frontier contacted Ms [redacted] on May 20, and was advised she wanted to cancel her Revdex.com complaint she has resolved her issue with Frontier.Frontier advises that all affected customers were sent a notification in January explaining that their provider would change from Verizon to Frontier in late MarchAdditionally, Frontier’s customer communication strategy included direct mail, email, targeted mobile, digital, social media and Fios video advertising as well as radio spots and billboards in all markets to advise customers that Frontier would be taking over for Verizon as the new service provider and to publicize the website meetfrontier.com, which provided extensive information about the transition including FAQs and other important information.A Frontier representative went over different package options with Ms [redacted] and changed her to a package that better suited Ms [redacted] needs.Ms [redacted] stated she was very pleased with the results.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
This is in response to [redacted] Thank you for referring the Rebuttal from Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he terminated his services with Frontier in November further stating Frontier had no authorization to make a payment to Dish on his behalfMr [redacted] states he paid $to Dish directly on December 6, this was after Mr [redacted] terminated service with FrontierMr [redacted] states he offered to pay Frontier $stating Frontier denied that amount and advised the amount needed is $103.86, failure to pay will result in the debt going to collections and the credit reportFrontier has investigated the above statements and offers the following response: Frontiers records show Mr [redacted] account was disconnected on November 30, The Dish charges were sent to Frontier on November 22, prior to the disconnect request Account records show the Dish charges on Frontiers December 1, statement were for the amount of $for services from November 29, 17- December 28, These charges were paid in advance by Frontier to Dish and are valid charges owing to Frontier Any separate Invoice billing by Dish would be in addition to the charges already paid by Frontier Any Dish related billing questions should be directed to DishFailure to pay the Frontier bill will result in the account being sent to an outside collection agency and could affect the credit report
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Customer was shorted $on his refund Frontier has investigated the above statements and offers the following response: Frontier explained the balance to Mr [redacted] , he now understands the total We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that:Mr [redacted] states that he only requested internet service at $29.99, but was billed for phone $and Frontier Secure $each month in addition to his internetMr [redacted] was also told there would be no one time charges to connect the internet, but he was charged for the modem, along with phone install charges.Frontier has investigated the above statements and offers the following response:Frontier review the account and we show that cust was billed for a bundle that included phone and Frontier SecureFrontier records indicate one-time installation fees accessed to the account.Frontier advises this account is written off and is handled by an outside collection agencyShould the wish to dispute the charges they will direct concerns to Credit Collection Services at ###-###-####.Frontier provided correspondence with the above information via email and voice messageFrontier also spoke directly with Mr [redacted] and he expressed he understands he needs to contact collection agency to disputeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matter.Frontier Specialist: Joe K*** Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me However it is clear that Frontier is steadfast in charging me one month of service for weeks of use and months of information and stressI accept now that I am paying $to never have to deal with this company again Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she called Frontier on August 19, to cancel her service and was told that the effective date would have to wait until September 5, Ms [redacted] advises that her service was cut off on September 5, 2017, but Frontier then sent her a bill in the amount of $for the past monthsShe also advises that Frontier sent her a letter informing her that her account will go to collections if she does not pay the past due balanceMs [redacted] advises that Frontier needs to stop sending her invoicesFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s service was cancelled as of September 5, 2017, but it should have been turned off effective September 3, 2017, the last day of her billing cycle Cancelling the service on September 5, caused the customer to be billed for an additional month of service, since it was one day after the new bill cycle started Frontier advises that because Ms [redacted] should not have been billed for another month of service, the entire balance has been credited, leaving her with a zero balance Frontier also advises that the account will not go to collections since it no longer has an outstanding balanceFrontier spoke with Ms [redacted] on November 17, and advised her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I repeatedly tried over one year and a half to get this issue resolved with Frontier and each time a representative assured me they would get this resolved but did not I was also informed in May that my account had been resolved and was put at zero balance But then got a notice in September from a collection agency requesting money I did not owe I then sent the collections agency a demand notice but they did not follow up at all It took another month and another demand letter to get this escalated in the collections department I was then told by Skye in Collections that if I submitted two months bills showing that Time Warner was my new provider, they would consider this resolved and remove from my credit After repeated follow ups and getting nowhere, I was forced to file a complaint with the Revdex.com Only then did they respond Once I received a call from Carla, I explained all that had happened and even told her that a month ago a representative from Frontier Collections realized the error in the cable company not completing the port This was in no way a fault on my behalf This was an error with the two cable companiesNow they have finally responded with what I had told them but now they decided I have not been through enough pain and suffering, so they are keeping $on the credit report! I would like to pursue every avenue possible so others don't have to deal with such a horrible company and incompetent customer service This unethical business needs to be stopped! Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] ordered a high speed internet upgrade on May 12, It was to be completed on May 17, 2016, but was missedFrontier sent out a technician on May 18, but they were unable to complete job due to an equipment issueMay 19, a technician advised an order was placed and he would follow up with [redacted] ***No follow up was done, and customer service did not provide assistance Frontier has investigated the above statements and offers the following response: Frontier contacted local management to get equipment issue resolved on June 6, A technician was dispatched out on June 7, to complete the upgradeCustomer is satisfied order is completedFrontier has placed a $courtesy credit to the account for [redacted] ***’s inconvenience [redacted] has been provided contact information for an Executive Escalation representative for additional assistance as needed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I have been told this same response by multiple representatives over the phone I hope this issue is truly resolved If not I will be refiling with the Revdex.com in the event I continue to receive a monthly bill for the disputed amount as has been the past practice of Frontier Communications Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The issue is still on goingWe are now in contact with the President's office of the companyWe continue to get the runaround and will not be paying this amount they said is owedWe have a recording of an employee assuring us that the account was at zero and Frontier needs to honor this Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has experienced issues with his telephone service from Frontier Frontier has investigated the above statements and offers the following response: Frontier investigated Mr***’s complaintFrontier records show that the service was repaired on November 7, Frontier advises that lightening damaged a terminal that provides service to Mr***’s residence and this was repaired.Frontiers policy is to issue out of service credit if a customer is without service for over hoursFrontier issued an adjustment to Mr***’s account in the amount of $for the loss of his Frontier services.Frontier spoke with Mr [redacted] on November 9, to review this information with himMr [redacted] stated that he had not been home to verify that his services were repairedFrontier attempted to provide direct contact information for him to call once he confirmed his services were working and Mr [redacted] declined further assistance from Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advised that when a consumer Ports Out their phone service to another provider it shuts down the existing Frontier account and all services related to the account.Frontier finds that Ms [redacted] did have an order to install internet on an alternate account; however, the order was cancelled on 6/11/because a Port Out request had not yet been receivedFrontier advises that Ms [redacted] statement printing on 5/27/was for services from 5/27/through 6/26/This statement printed prior to the cancellation of service on 6/21/Since the service was set to auto draft by Ms [redacted] , the full amount pulled for the 5/27/statementA prorated credit balance of $did reflect on the statement printing on 6/27/16.Frontier has transferred the credit balance ($35.06) from Ms [redacted] ’s account under [redacted] , issued a month of internet for free, and waved all installation fees on the existing account under [redacted] .At this time, Ms [redacted] has a credit balance of $22.27.A Frontier consultant has been in direct contact with Ms [redacted] We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have promised to resolve my billing issues over the next few monthsHopefully they will follow through with their promisesI sincerely appreciate the Revdex.com being there for me Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states that the balance on his account of $is invalid and that he’s made consistent payments for his services every monthFrontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that while the balance of $is invalid, Mr [redacted] does still owe Frontier to the amount of $Frontier advises Mr [redacted] that he had service from the date of installation on July 21st, to July 31st, and then August 1st, to August 31st, for Frontier’s 75/Mbps internet service billed at $per monthMr [redacted] had service for days$divided by days in a cycle is $a day$multiplied by days is $Frontier advises Mr [redacted] that he downgraded to 50/and should have been charged $for 50/from September 1st, to November 29th, $divided by days in a bill cycle is $per day$multiplied by days (September 1st, – November 29th, 2017) is $Frontier also advises Mr [redacted] that he had an install fee due on the first cycle of $It incorrectly billed at $124.97, but Frontier has issued an adjustment of $to correct the chargeFrontier advises Mr [redacted] that $for installation plus $plus $is a total of $that should have been paid to the accountMr [redacted] only paid $After adjustments, the balance has been lowered from $to $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am working directly with Frontier for when my service is dropped They may have to dispatch a Technician to my house to review the modem and lines I finally have a direct contact to work with on this matter Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear bel On April 20, 2017, Richard a Executive Communications Team from Frontier left a message to call I called him back on April 21, MrRichard failed to leasing to me He told me that I only called twice NOT TRUE I told MrRichard that I have two accounts associated with my name the old ###-###-####-072915- and the new account ###-###-####-112116- MrRichard did not bother to check the system to verified what I was telling him, instead he went on and on about the $Amazon card I asked Frontier to transfer all my payments to the new account, Instead they sent me debit cards one for and the other for which I never used I have been calling Frontier with my TV and Internet issued since October 2016..As you can see from my Bank Payment Schedule January and February I over paid because they kept sending me past due invoice and because they told they where going to close my account Regards, [redacted]
Thank you for referring the complaint rebuttal of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint Rebuttal states that: Ms [redacted] states that she has reviewed the response made by Frontier and has determined that it does not resolve her complaint Ms [redacted] advised has talked to neighbors that live closer to the Frontier building and they are having the same issues with their service Frontier is their only option for internet and they need to fix the service Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that Ms [redacted] is over 18,feet from the nearest Frontier facility Due to the distance, the fastest Internet speed that Frontier can provide at this location is as fast as Mbps Also, Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment and WiFi network interference Frontier has offered Ms [redacted] Satellite Broadband Internet service as an alternative and Ms [redacted] refused.A Frontier representative called Ms [redacted] to advise and had to leave messages Ms [redacted] has the direct contact information for a Frontier representative We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] L [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advised that his service was not working and that due to this he has lost businessFrontier has investigated the above statements and offers the following response: Mr [redacted] ’s service is repaired and a time out of service credit was issuedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] ordered internet and phone service with unlimited nationwide calling for $for year promotional rate She asked to purchase the modem for a one-time fee of $49.99.The first bill was $Ms [redacted] contacted contacted Frontier on March 24th and was assured by customer service representative that a credit request had been placed and she would call Ms [redacted] back Ms [redacted] states that no one called her back On March 27th Ms [redacted] called back and was advised that credit request was applied to the bill and would reflect within 5-days After 5-days Ms [redacted] checked her balance and was showing $with a partial credit.Ms [redacted] states that she was advised to pay $for months service and included the $cost of the modem.Ms [redacted] called again on April 5th she received a new bill with $so she called Frontier again and was told that the credits had not been applied and the cost of the modem was $149.99Frontier has investigated the above statements and offers the following response: We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Click here to enter texthas experienced as a result of the above matter Frontier Specialist: Rebecca N [redacted] Department: Executive Consumer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Mr [redacted] states he has been overbilled for the Fios Bundle since the transition to FrontierFrontier has investigated the above statement and offers the following response:Prior to the transition, Mr [redacted] subscribed to the Fios Triple Bundle for $per monthA $discount was set to expire on August 5, The remaining discounts are set to expire on August 5, When the July 28, bill generated, the $discount was proratedAfter that the bundle has billed for $per monthAll prices mentioned do not include taxes, surcharges or feesMr [redacted] has not been billed incorrectlyWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that:Ms [redacted] states she had no knowledge of Frontier taking over her Verizon account.She is stating she has been trying to change her package since March and finally contacted Frontier on May 13, 2016.Ms [redacted] was advised if she cancels any portion of her package she would receive an earlier term charge.Frontier has investigated the above statements and offers the following response:Frontier contacted Ms [redacted] on May 20, and was advised she wanted to cancel her Revdex.com complaint she has resolved her issue with Frontier.Frontier advises that all affected customers were sent a notification in January explaining that their provider would change from Verizon to Frontier in late MarchAdditionally, Frontier’s customer communication strategy included direct mail, email, targeted mobile, digital, social media and Fios video advertising as well as radio spots and billboards in all markets to advise customers that Frontier would be taking over for Verizon as the new service provider and to publicize the website meetfrontier.com, which provided extensive information about the transition including FAQs and other important information.A Frontier representative went over different package options with Ms [redacted] and changed her to a package that better suited Ms [redacted] needs.Ms [redacted] stated she was very pleased with the results.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
This is in response to [redacted] Thank you for referring the Rebuttal from Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he terminated his services with Frontier in November further stating Frontier had no authorization to make a payment to Dish on his behalfMr [redacted] states he paid $to Dish directly on December 6, this was after Mr [redacted] terminated service with FrontierMr [redacted] states he offered to pay Frontier $stating Frontier denied that amount and advised the amount needed is $103.86, failure to pay will result in the debt going to collections and the credit reportFrontier has investigated the above statements and offers the following response: Frontiers records show Mr [redacted] account was disconnected on November 30, The Dish charges were sent to Frontier on November 22, prior to the disconnect request Account records show the Dish charges on Frontiers December 1, statement were for the amount of $for services from November 29, 17- December 28, These charges were paid in advance by Frontier to Dish and are valid charges owing to Frontier Any separate Invoice billing by Dish would be in addition to the charges already paid by Frontier Any Dish related billing questions should be directed to DishFailure to pay the Frontier bill will result in the account being sent to an outside collection agency and could affect the credit report
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Customer was shorted $on his refund Frontier has investigated the above statements and offers the following response: Frontier explained the balance to Mr [redacted] , he now understands the total We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that:Mr [redacted] states that he only requested internet service at $29.99, but was billed for phone $and Frontier Secure $each month in addition to his internetMr [redacted] was also told there would be no one time charges to connect the internet, but he was charged for the modem, along with phone install charges.Frontier has investigated the above statements and offers the following response:Frontier review the account and we show that cust was billed for a bundle that included phone and Frontier SecureFrontier records indicate one-time installation fees accessed to the account.Frontier advises this account is written off and is handled by an outside collection agencyShould the wish to dispute the charges they will direct concerns to Credit Collection Services at ###-###-####.Frontier provided correspondence with the above information via email and voice messageFrontier also spoke directly with Mr [redacted] and he expressed he understands he needs to contact collection agency to disputeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matter.Frontier Specialist: Joe K*** Department: Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me However it is clear that Frontier is steadfast in charging me one month of service for weeks of use and months of information and stressI accept now that I am paying $to never have to deal with this company again Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she called Frontier on August 19, to cancel her service and was told that the effective date would have to wait until September 5, Ms [redacted] advises that her service was cut off on September 5, 2017, but Frontier then sent her a bill in the amount of $for the past monthsShe also advises that Frontier sent her a letter informing her that her account will go to collections if she does not pay the past due balanceMs [redacted] advises that Frontier needs to stop sending her invoicesFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s service was cancelled as of September 5, 2017, but it should have been turned off effective September 3, 2017, the last day of her billing cycle Cancelling the service on September 5, caused the customer to be billed for an additional month of service, since it was one day after the new bill cycle started Frontier advises that because Ms [redacted] should not have been billed for another month of service, the entire balance has been credited, leaving her with a zero balance Frontier also advises that the account will not go to collections since it no longer has an outstanding balanceFrontier spoke with Ms [redacted] on November 17, and advised her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter