Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states his phone and internet services stopped working in March Mr [redacted] states that after a month of no services he called to terminate his servicesMr [redacted] contacted Frontier when they received a bill after not having service followed by a collection letterAt the time Mr [redacted] was not an authorized user so he states when he called Frontier to discuss, we weren’t able to provide him with any information Frontier has investigated the above statements and offers the following response: Frontier shows no outage reports placed in March Frontier has no record of a disconnection request in the account information Verizon supplied prior to April Frontier has investigated our call reports and the first call we are showing we received was on June 1, Frontier has advised Mr [redacted] that the balance is correct based on when we were notified to terminate the services We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the rebuttal complaint of [redacted] - [redacted] to our office for reviewWe appreciate Ms [redacted] - [redacted] bringing this matter to our attentionThe complaint states that: Ms [redacted] - [redacted] advises that she has Internet from Frontier Communications and they promise speeds of Mbps and she cannot download an email or watch a movie on line.Ms [redacted] - [redacted] advises that she loses service several times each month.Ms [redacted] - [redacted] advises that she was told by the technician to purchase a new modem and she advises that it did nothing to improve the number of disconnects Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over time.Frontier advises that a technician went out on February 11, and changed out her modem.Frontier contacted Ms [redacted] - [redacted] , confirmed service is working and confirmed that Ms [redacted] - [redacted] is satisfied with the resolution Ms [redacted] has a direct point of contact if she should need anything in the future.Frontier advises that a credit in the amount of $for two months of Internet service was applied to her account on February 14, 2017.Frontier advises that an additional credit in the amount of $for two months of telephone service has been applied to her account on February 22, 2017.Frontier advises that a technician went out on March 18, and reported in the past hours there were no losses or sync through loop care or at the modem and suggested to purchase a separate modem to handle the bandwidth of the items connected.Frontier advises that a technician was sent out on April 14, and everything was testing okay and was monitored again on April 19, and everything was still clear and per the local manager anything further will be billable.Frontier continues to work toward a solution that will improve Ms [redacted] - [redacted] Internet Service It is our expectation that Frontier will upgrade its network in Ms [redacted] - [redacted] ’s area this year Given that many factors could impact the timing of an upgrade, we cannot guarantee any specific date for project completion per the Director of Operations and Engineering Manager in her area The upgrade will increase the bandwidth capability and provide higher speeds out of the site Frontier advises until the upgrade completes Ms [redacted] - [redacted] has the best available speed Frontier can offer at their location We apologize for any inconvenience that Ms [redacted] - [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Frontier, once senior level people got involved, rapidly moved to correct the situation and I appreciate their quick resolution of the issue Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier has reviewed and determined that the internet has been repairedFrontier issued an adjustment for the internet service.Frontier spoke with Ms [redacted] in regards to the aboveMs[redacted] Presented no further questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The response does not address my complaint that I was promised one rate ($a month) for total local and long distance phone service, yet charged much more than that for the last two months of service Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me HOWEVER, it is not because of the Revdex.com complaint that Frontier Communications waived my termination fee(Which is still a very poor way to put it, when it was a charge to begin with.)I called them right after making the complaint and finally someone on the phone gave me an email saying that I was paid in fullThe person who called in regards to this complaint left a voicemail saying that THEY took care of the $charge for me.Overall my dealings with Frontier have been ridiculous, stressful, and insultingI will not do business with them again Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that:Mr [redacted] states that he only requested internet service at $29.99, but was billed for phone $and Frontier Secure $each month in addition to his internetMr [redacted] was also told there would be no one time charges to connect the internet, but he was charged for the modem, along with phone install charges.Frontier has investigated the above statements and offers the following response:Frontier review the account and we show that cust was billed for a bundle that included phone and Frontier SecureFrontier records indicate one-time installation fees accessed to the account.Frontier advises this account is written off and is handled by an outside collection agencyShould the wish to dispute the charges they will direct concerns to Credit Collection Services at ###-###-####.Frontier provided correspondence with the above information via email and voice messageFrontier also spoke directly with Mr [redacted] and he expressed he understands he needs to contact collection agency to disputeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matter.Frontier Specialist: Joe K*** Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] states that she is only receiving speeds as fast as three megabytes and Frontier offers speeds as fast as six megabytes in [redacted] , OHMs [redacted] also states that only one person can use the Internet a given timeFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s account and has determined that Ms [redacted] resides in an area with a surplus of Internet users that could be affecting Internet service speedsFrontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Ms [redacted] ’s area at this time.Frontier advises that Ms [redacted] pays $per month for her Internet service, the lowest price availableWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me However it is clear that Frontier is steadfast in charging me one month of service for weeks of use and months of information and stressI accept now that I am paying $to never have to deal with this company again Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not understand why they insist on sending a prepaid gift card in the name of the deceased A check made out to the estate of the deceased or to the representative of the estate is the appropriate solution A prepaid gift card in the name of the deceased requires additional time and trouble to "cash it" so the estate can be settled [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Thank you for referring the complaint of to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: [redacted] advises the Internet speeds have been slow for the past months [redacted] is requesting to have the speed that is being paid for [redacted] advises Frontier has sent out Field Technicians on several occasions to request repairFrontier has investigated the above statements and offers the following response: Frontier continues to work toward a solution that will improve [redacted] 's Internet speedIt is our expectation that Frontier will upgrade its network in [redacted] 's area in 6-weeksGiven that many factors could impact the timing of an upgrade, we cannot guarantee any specific date for project completionFrontier called and spoke with [redacted] and provided the details listed above [redacted] was satisfied with the results of the callWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I will more than gladly resolve this complaint with a payment for monthly charges for Septin the amount of $ The bill was $and this difference was the back charges for movies that were stated FREE upon rental and then Frontier charged me all at once This is a $difference Please respond if this is acceptable.For the month of October, I will also pay these charges upon the receipt of a bill reflecting that this is a partial payment and that my account is now closed.Thank you.Mrs [redacted] Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he was promised a monthly rate of $by an agent and he is billing at $with no creditHe states when he contacted customer support he was advised that no credit would be given and agent offered to change him to a $per month planFrontier has investigated the above statements and offers the following response: A Frontier supervisor issued $in credit to Mr [redacted] ’s account on June 30, She also issued an order to address the monthly cost of his service, which should be $per month going forwardThe $does not include taxes, fees and surcharges.Frontier has been unsuccessful in reaching Mr [redacted] by phoneA request that he call this office was sent via e-mail We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she called Frontier on August 19, to cancel her service and was told that the effective date would have to wait until September 5, Ms [redacted] advises that her service was cut off on September 5, 2017, but Frontier then sent her a bill in the amount of $for the past monthsShe also advises that Frontier sent her a letter informing her that her account will go to collections if she does not pay the past due balanceMs [redacted] advises that Frontier needs to stop sending her invoicesFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s service was cancelled as of September 5, 2017, but it should have been turned off effective September 3, 2017, the last day of her billing cycle Cancelling the service on September 5, caused the customer to be billed for an additional month of service, since it was one day after the new bill cycle started Frontier advises that because Ms [redacted] should not have been billed for another month of service, the entire balance has been credited, leaving her with a zero balance Frontier also advises that the account will not go to collections since it no longer has an outstanding balanceFrontier spoke with Ms [redacted] on November 17, and advised her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: A Frontier consultant was in direct contact with Mr [redacted] and verified the Dish Television package is the Flex planFrontier advised that the statement generates on the 19th of each month Mr [redacted] contacted dish on 03/17/to confirm the Flex planWhenever changes are made please allow 2/billing cycles for changes to reflect in the balance and on the Frontier statementMr [redacted] is currently subscribing to Frontier Digital Phone unlimited, Broadband Ultra Internet and Dish Flex packThe Frontier monthly reoccurring changes is in the amount $before taxes and surcharges until April We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review The Complaint states that: [redacted] advises that due to issues with services, she would like to have her bill zeroed and her account disconnected Frontier has investigated the above statements and offers the following response: Frontier advises that credit in the amount of $107.98, has been placed on the account in order to zero the balance.Frontier spoke with [redacted] on 09/28/and confirmed that she understands the balance and has direct contact information for future concernsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There is no mention of the difficulties I had getting the line reinstatedIt took days of being transferred from one department to another, with no records of the conversation transferredThis caused extreme stress on my partTheir customer service is deplorable, and at the very least an apology is in order Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she placed an order for new services with Frontier but she had no phone or Internet connection Ms [redacted] states that she called back in and was told the work could not be completed until February 26, Frontier has investigated the above statements and offers the following response: Frontier advises that the original order was completed on February 19, Frontier records show that an additional order had to be placed on February 20, to get jacks installed and connect the Internet serviceFrontier advises that this was completed on February 26, 2018.Frontier advises that an adjustment in the amount of $has been issued for the services from February 19, to February 26, Frontier also issued a courtesy credit in the amount of $for the inconveniences that Ms [redacted] has experiencedFrontier spoke with Ms [redacted] on March 7, to review this information with herMs [redacted] confirms her services are workingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.THE RESOLUTION WAS NOT REALLY SATISFACTORY, ALTHOUGH I FINALLY HAVE MY MONEY BACKTHE RESOLUTION SHOULD HAVE INCLUDED THE ADDRESS CHANGE MADE WITH VERIZON - AGAIN THREE TIMES WITH FRONTIER - PROMISED!!!! THAT IT WAS DONE - AND STILL NOT DONESTILL HAVING TO RUN AFTER MY REFUND WHICH WAS MY MONEY AND NOT A GIFTIT TOOK ALMOST MONTHS TO RESOLVE I DON'T SEE THAT BEING SATISFACTORYIT WAS HOWEVER EXTREMELY DIFFICULT AND TIME CONSUMING TO TRANSFER THE DOLLARS OF THE "GIFT" CARD - SHOULD NOT BE A "GIFT" CARD TO MY ACCOUNTTHIS HAS BEEN AN ABSOLUTE NIGHTMARE - WITH 40+ HOURS INVESTED TO GET THE THAT WERE MY MONEY AND OWED BACK TO METHE BACK OF THE CARD INDICATED AN INCORRECT WEB ADDRESS FOR CITI BANK - THEREFORE ANOTHER NEW RUN AROUND FOR TWO DAYS TRYING TO CREATE AN ACCOUNT TO TRANSFER "MY" $$I WOULD LIKE TO ADD A NEW COMPLAINT BECAUSE I BELIEVE THERE MUST BE OTHERS WITH THE SAME ISSUE!!?? Regards, [redacted]
Thank you for referring the complaint of [redacted] & [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: [redacted] & [redacted] state that Frontier told Ms [redacted] that she would be getting Frontier’s High Speed Internet & DISH’s Top Television programming package for $a month.Frontier has investigated the above statements and offers the following response:Frontier advises Ms [redacted] that Dish is charging seven dollars for an additional receiver, $for the Top programming and plus the applicable taxes.Frontier placed a three way phone call and conferenced Ms [redacted] with Dish in an attempt to get the price reducedDISH offered a $reduction per month for a year and offered to waive the customer’s contract Ms [redacted] refused this offer and cancelled her Dish service.Frontier has provided Ms [redacted] with bill copies from Dec to April per her request.Frontier has provided Ms [redacted] a one-time courtesy credit of $to Ms***’s satisfaction Ms [redacted] has been provided a direct number and extension for any further questions and concerns.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states his phone and internet services stopped working in March Mr [redacted] states that after a month of no services he called to terminate his servicesMr [redacted] contacted Frontier when they received a bill after not having service followed by a collection letterAt the time Mr [redacted] was not an authorized user so he states when he called Frontier to discuss, we weren’t able to provide him with any information Frontier has investigated the above statements and offers the following response: Frontier shows no outage reports placed in March Frontier has no record of a disconnection request in the account information Verizon supplied prior to April Frontier has investigated our call reports and the first call we are showing we received was on June 1, Frontier has advised Mr [redacted] that the balance is correct based on when we were notified to terminate the services We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the rebuttal complaint of [redacted] - [redacted] to our office for reviewWe appreciate Ms [redacted] - [redacted] bringing this matter to our attentionThe complaint states that: Ms [redacted] - [redacted] advises that she has Internet from Frontier Communications and they promise speeds of Mbps and she cannot download an email or watch a movie on line.Ms [redacted] - [redacted] advises that she loses service several times each month.Ms [redacted] - [redacted] advises that she was told by the technician to purchase a new modem and she advises that it did nothing to improve the number of disconnects Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over time.Frontier advises that a technician went out on February 11, and changed out her modem.Frontier contacted Ms [redacted] - [redacted] , confirmed service is working and confirmed that Ms [redacted] - [redacted] is satisfied with the resolution Ms [redacted] has a direct point of contact if she should need anything in the future.Frontier advises that a credit in the amount of $for two months of Internet service was applied to her account on February 14, 2017.Frontier advises that an additional credit in the amount of $for two months of telephone service has been applied to her account on February 22, 2017.Frontier advises that a technician went out on March 18, and reported in the past hours there were no losses or sync through loop care or at the modem and suggested to purchase a separate modem to handle the bandwidth of the items connected.Frontier advises that a technician was sent out on April 14, and everything was testing okay and was monitored again on April 19, and everything was still clear and per the local manager anything further will be billable.Frontier continues to work toward a solution that will improve Ms [redacted] - [redacted] Internet Service It is our expectation that Frontier will upgrade its network in Ms [redacted] - [redacted] ’s area this year Given that many factors could impact the timing of an upgrade, we cannot guarantee any specific date for project completion per the Director of Operations and Engineering Manager in her area The upgrade will increase the bandwidth capability and provide higher speeds out of the site Frontier advises until the upgrade completes Ms [redacted] - [redacted] has the best available speed Frontier can offer at their location We apologize for any inconvenience that Ms [redacted] - [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Frontier, once senior level people got involved, rapidly moved to correct the situation and I appreciate their quick resolution of the issue Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier has reviewed and determined that the internet has been repairedFrontier issued an adjustment for the internet service.Frontier spoke with Ms [redacted] in regards to the aboveMs[redacted] Presented no further questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The response does not address my complaint that I was promised one rate ($a month) for total local and long distance phone service, yet charged much more than that for the last two months of service Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me HOWEVER, it is not because of the Revdex.com complaint that Frontier Communications waived my termination fee(Which is still a very poor way to put it, when it was a charge to begin with.)I called them right after making the complaint and finally someone on the phone gave me an email saying that I was paid in fullThe person who called in regards to this complaint left a voicemail saying that THEY took care of the $charge for me.Overall my dealings with Frontier have been ridiculous, stressful, and insultingI will not do business with them again Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that:Mr [redacted] states that he only requested internet service at $29.99, but was billed for phone $and Frontier Secure $each month in addition to his internetMr [redacted] was also told there would be no one time charges to connect the internet, but he was charged for the modem, along with phone install charges.Frontier has investigated the above statements and offers the following response:Frontier review the account and we show that cust was billed for a bundle that included phone and Frontier SecureFrontier records indicate one-time installation fees accessed to the account.Frontier advises this account is written off and is handled by an outside collection agencyShould the wish to dispute the charges they will direct concerns to Credit Collection Services at ###-###-####.Frontier provided correspondence with the above information via email and voice messageFrontier also spoke directly with Mr [redacted] and he expressed he understands he needs to contact collection agency to disputeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matter.Frontier Specialist: Joe K*** Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] states that she is only receiving speeds as fast as three megabytes and Frontier offers speeds as fast as six megabytes in [redacted] , OHMs [redacted] also states that only one person can use the Internet a given timeFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s account and has determined that Ms [redacted] resides in an area with a surplus of Internet users that could be affecting Internet service speedsFrontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Ms [redacted] ’s area at this time.Frontier advises that Ms [redacted] pays $per month for her Internet service, the lowest price availableWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me However it is clear that Frontier is steadfast in charging me one month of service for weeks of use and months of information and stressI accept now that I am paying $to never have to deal with this company again Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not understand why they insist on sending a prepaid gift card in the name of the deceased A check made out to the estate of the deceased or to the representative of the estate is the appropriate solution A prepaid gift card in the name of the deceased requires additional time and trouble to "cash it" so the estate can be settled [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Thank you for referring the complaint of to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: [redacted] advises the Internet speeds have been slow for the past months [redacted] is requesting to have the speed that is being paid for [redacted] advises Frontier has sent out Field Technicians on several occasions to request repairFrontier has investigated the above statements and offers the following response: Frontier continues to work toward a solution that will improve [redacted] 's Internet speedIt is our expectation that Frontier will upgrade its network in [redacted] 's area in 6-weeksGiven that many factors could impact the timing of an upgrade, we cannot guarantee any specific date for project completionFrontier called and spoke with [redacted] and provided the details listed above [redacted] was satisfied with the results of the callWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I will more than gladly resolve this complaint with a payment for monthly charges for Septin the amount of $ The bill was $and this difference was the back charges for movies that were stated FREE upon rental and then Frontier charged me all at once This is a $difference Please respond if this is acceptable.For the month of October, I will also pay these charges upon the receipt of a bill reflecting that this is a partial payment and that my account is now closed.Thank you.Mrs [redacted] Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he was promised a monthly rate of $by an agent and he is billing at $with no creditHe states when he contacted customer support he was advised that no credit would be given and agent offered to change him to a $per month planFrontier has investigated the above statements and offers the following response: A Frontier supervisor issued $in credit to Mr [redacted] ’s account on June 30, She also issued an order to address the monthly cost of his service, which should be $per month going forwardThe $does not include taxes, fees and surcharges.Frontier has been unsuccessful in reaching Mr [redacted] by phoneA request that he call this office was sent via e-mail We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she called Frontier on August 19, to cancel her service and was told that the effective date would have to wait until September 5, Ms [redacted] advises that her service was cut off on September 5, 2017, but Frontier then sent her a bill in the amount of $for the past monthsShe also advises that Frontier sent her a letter informing her that her account will go to collections if she does not pay the past due balanceMs [redacted] advises that Frontier needs to stop sending her invoicesFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s service was cancelled as of September 5, 2017, but it should have been turned off effective September 3, 2017, the last day of her billing cycle Cancelling the service on September 5, caused the customer to be billed for an additional month of service, since it was one day after the new bill cycle started Frontier advises that because Ms [redacted] should not have been billed for another month of service, the entire balance has been credited, leaving her with a zero balance Frontier also advises that the account will not go to collections since it no longer has an outstanding balanceFrontier spoke with Ms [redacted] on November 17, and advised her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: A Frontier consultant was in direct contact with Mr [redacted] and verified the Dish Television package is the Flex planFrontier advised that the statement generates on the 19th of each month Mr [redacted] contacted dish on 03/17/to confirm the Flex planWhenever changes are made please allow 2/billing cycles for changes to reflect in the balance and on the Frontier statementMr [redacted] is currently subscribing to Frontier Digital Phone unlimited, Broadband Ultra Internet and Dish Flex packThe Frontier monthly reoccurring changes is in the amount $before taxes and surcharges until April We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review The Complaint states that: [redacted] advises that due to issues with services, she would like to have her bill zeroed and her account disconnected Frontier has investigated the above statements and offers the following response: Frontier advises that credit in the amount of $107.98, has been placed on the account in order to zero the balance.Frontier spoke with [redacted] on 09/28/and confirmed that she understands the balance and has direct contact information for future concernsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below There is no mention of the difficulties I had getting the line reinstatedIt took days of being transferred from one department to another, with no records of the conversation transferredThis caused extreme stress on my partTheir customer service is deplorable, and at the very least an apology is in order Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she placed an order for new services with Frontier but she had no phone or Internet connection Ms [redacted] states that she called back in and was told the work could not be completed until February 26, Frontier has investigated the above statements and offers the following response: Frontier advises that the original order was completed on February 19, Frontier records show that an additional order had to be placed on February 20, to get jacks installed and connect the Internet serviceFrontier advises that this was completed on February 26, 2018.Frontier advises that an adjustment in the amount of $has been issued for the services from February 19, to February 26, Frontier also issued a courtesy credit in the amount of $for the inconveniences that Ms [redacted] has experiencedFrontier spoke with Ms [redacted] on March 7, to review this information with herMs [redacted] confirms her services are workingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.THE RESOLUTION WAS NOT REALLY SATISFACTORY, ALTHOUGH I FINALLY HAVE MY MONEY BACKTHE RESOLUTION SHOULD HAVE INCLUDED THE ADDRESS CHANGE MADE WITH VERIZON - AGAIN THREE TIMES WITH FRONTIER - PROMISED!!!! THAT IT WAS DONE - AND STILL NOT DONESTILL HAVING TO RUN AFTER MY REFUND WHICH WAS MY MONEY AND NOT A GIFTIT TOOK ALMOST MONTHS TO RESOLVE I DON'T SEE THAT BEING SATISFACTORYIT WAS HOWEVER EXTREMELY DIFFICULT AND TIME CONSUMING TO TRANSFER THE DOLLARS OF THE "GIFT" CARD - SHOULD NOT BE A "GIFT" CARD TO MY ACCOUNTTHIS HAS BEEN AN ABSOLUTE NIGHTMARE - WITH 40+ HOURS INVESTED TO GET THE THAT WERE MY MONEY AND OWED BACK TO METHE BACK OF THE CARD INDICATED AN INCORRECT WEB ADDRESS FOR CITI BANK - THEREFORE ANOTHER NEW RUN AROUND FOR TWO DAYS TRYING TO CREATE AN ACCOUNT TO TRANSFER "MY" $$I WOULD LIKE TO ADD A NEW COMPLAINT BECAUSE I BELIEVE THERE MUST BE OTHERS WITH THE SAME ISSUE!!?? Regards, [redacted]
Thank you for referring the complaint of [redacted] & [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: [redacted] & [redacted] state that Frontier told Ms [redacted] that she would be getting Frontier’s High Speed Internet & DISH’s Top Television programming package for $a month.Frontier has investigated the above statements and offers the following response:Frontier advises Ms [redacted] that Dish is charging seven dollars for an additional receiver, $for the Top programming and plus the applicable taxes.Frontier placed a three way phone call and conferenced Ms [redacted] with Dish in an attempt to get the price reducedDISH offered a $reduction per month for a year and offered to waive the customer’s contract Ms [redacted] refused this offer and cancelled her Dish service.Frontier has provided Ms [redacted] with bill copies from Dec to April per her request.Frontier has provided Ms [redacted] a one-time courtesy credit of $to Ms***’s satisfaction Ms [redacted] has been provided a direct number and extension for any further questions and concerns.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter