Frontier Communications Thank you for referring the complaint of [redacted] ***sWe appreciate Ms ***s bringing this matter to our attentionThe Complaint states that: Ms***s states that they were forcibly moved to Frontier pricing and forced to give up Verizon Contracted PricingFrontier has investigated the above statements and offers the following response: The contracted Verizon rate expired as listed on each billing statement on 11/02/We are honoring the promotional discounts that were set to expire 11/02/Ms***s used to receive -in discounts that would have stayed until November of this yearThe promotions were lost after 01/when Ms***s contacted Frontier to advise of this increaseMoving forward, ***'s bill will print without the -discount, and Frontier will be compensating for itWe will ensure that the billing stays under until 11/02/as previously stated on each statement based on Verizon grandfathered promotionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms***s has experienced as a result of the above matterFrontier Specialist: Kellie S*** Department: Executive Consumer Relations
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] feels he is not receiving his 300/FIOS Internet speed that he is paying for Frontier has investigated the above statements and offers the following response:Frontier investigated and dispatched a tech to the customers premise, and found that FIOS Internet speeds were within an acceptable range.Frontier advises that plugging devices directly into the router through a wired connection should address this issue, and that WiFi speeds are not guaranteed however Mr***’s signal strength was very goodFrontier records indicate Mr [redacted] was issued 2- $dollar credits ($100) that posted on the February 1, statement for months of slow speeds.An Frontier representative was unsuccessful in our attempts to reach Mr [redacted] to review the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer Relations
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she requested to have both numbers ported to another providerShe explained that second number remained active with FrontierFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] and MrRobert [redacted] on November 22, Frontier investigated Msand Mr [redacted] account and determined that Frontier successfully ported Mr [redacted] telephone number on July 24, Frontier advises that Mr [redacted] Frontier account is closed at this time.Frontier explained when they contacted the new provider and requested to port both numbers, Frontier only received partial port out request for the main billing number, the 2nd line never received a request and remained active.Mr [redacted] requested to port the number to new providerFrontier explained that he would need to contact new provider and request portOnce port is complete Mr [redacted] Frontier account will be closedPlease redirect this complaint to CARRIER, Mr [redacted] current service provider We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Msand Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that he has had issues with Frontier adjusting the amount due on a closed account, and receiving his deposit back from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that Frontier has spoken with Mr [redacted] on April 25, Frontier it has made the appropriate adjustments to Mr [redacted] ’s accountFrontier has advised Mr [redacted] that he will receive his deposit back to the method of payment in seven to ten business days.We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Frontier Communications Thank you for referring the complaint of [redacted] ***sWe appreciate Ms ***s bringing this matter to our attentionThe Complaint states that: Ms***s states that they were forcibly moved to Frontier pricing and forced to give up Verizon Contracted PricingFrontier has investigated the above statements and offers the following response: The contracted Verizon rate expired as listed on each billing statement on 11/02/We are honoring the promotional discounts that were set to expire 11/02/Ms***s used to receive -in discounts that would have stayed until November of this yearThe promotions were lost after 01/when Ms***s contacted Frontier to advise of this increaseMoving forward, ***'s bill will print without the -discount, and Frontier will be compensating for itWe will ensure that the billing stays under until 11/02/as previously stated on each statement based on Verizon grandfathered promotionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms***s has experienced as a result of the above matterFrontier Specialist: Kellie S*** Department: Executive Consumer Relations
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] feels he is not receiving his 300/FIOS Internet speed that he is paying for Frontier has investigated the above statements and offers the following response:Frontier investigated and dispatched a tech to the customers premise, and found that FIOS Internet speeds were within an acceptable range.Frontier advises that plugging devices directly into the router through a wired connection should address this issue, and that WiFi speeds are not guaranteed however Mr***’s signal strength was very goodFrontier records indicate Mr [redacted] was issued 2- $dollar credits ($100) that posted on the February 1, statement for months of slow speeds.An Frontier representative was unsuccessful in our attempts to reach Mr [redacted] to review the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer Relations
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she requested to have both numbers ported to another providerShe explained that second number remained active with FrontierFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] and MrRobert [redacted] on November 22, Frontier investigated Msand Mr [redacted] account and determined that Frontier successfully ported Mr [redacted] telephone number on July 24, Frontier advises that Mr [redacted] Frontier account is closed at this time.Frontier explained when they contacted the new provider and requested to port both numbers, Frontier only received partial port out request for the main billing number, the 2nd line never received a request and remained active.Mr [redacted] requested to port the number to new providerFrontier explained that he would need to contact new provider and request portOnce port is complete Mr [redacted] Frontier account will be closedPlease redirect this complaint to CARRIER, Mr [redacted] current service provider We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Msand Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that he has had issues with Frontier adjusting the amount due on a closed account, and receiving his deposit back from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that Frontier has spoken with Mr [redacted] on April 25, Frontier it has made the appropriate adjustments to Mr [redacted] ’s accountFrontier has advised Mr [redacted] that he will receive his deposit back to the method of payment in seven to ten business days.We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]