Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] feels he is not receiving his 300/FIOS Internet speed that he is paying for Frontier has investigated the above statements and offers the following response:Frontier investigated and dispatched a tech to the customers premise, and found that FIOS Internet speeds were within an acceptable range.Frontier advises that plugging devices directly into the router through a wired connection should address this issue, and that WiFi speeds are not guaranteed however Mr***’s signal strength was very goodFrontier records indicate Mr [redacted] was issued 2- $dollar credits ($100) that posted on the February 1, statement for months of slow speeds.An Frontier representative was unsuccessful in our attempts to reach Mr [redacted] to review the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer Relations
Frontier Communications Thank you for referring the complaint of [redacted] ***sWe appreciate Ms ***s bringing this matter to our attentionThe Complaint states that: Ms***s states that they were forcibly moved to Frontier pricing and forced to give up Verizon Contracted PricingFrontier has investigated the above statements and offers the following response: The contracted Verizon rate expired as listed on each billing statement on 11/02/We are honoring the promotional discounts that were set to expire 11/02/Ms***s used to receive -in discounts that would have stayed until November of this yearThe promotions were lost after 01/when Ms***s contacted Frontier to advise of this increaseMoving forward, ***'s bill will print without the -discount, and Frontier will be compensating for itWe will ensure that the billing stays under until 11/02/as previously stated on each statement based on Verizon grandfathered promotionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms***s has experienced as a result of the above matterFrontier Specialist: Kellie S*** Department: Executive Consumer Relations
Revdex.com: I have reviewed the response ma [redacted] by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that he has had issues with Frontier adjusting the amount due on a closed account, and receiving his deposit back from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that Frontier has spoken with Mr [redacted] on April 25, Frontier it has made the appropriate adjustments to Mr [redacted] ’s accountFrontier has advised Mr [redacted] that he will receive his deposit back to the method of payment in seven to ten business days.We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] feels he is not receiving his 300/FIOS Internet speed that he is paying for Frontier has investigated the above statements and offers the following response:Frontier investigated and dispatched a tech to the customers premise, and found that FIOS Internet speeds were within an acceptable range.Frontier advises that plugging devices directly into the router through a wired connection should address this issue, and that WiFi speeds are not guaranteed however Mr***’s signal strength was very goodFrontier records indicate Mr [redacted] was issued 2- $dollar credits ($100) that posted on the February 1, statement for months of slow speeds.An Frontier representative was unsuccessful in our attempts to reach Mr [redacted] to review the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer Relations
Frontier Communications Thank you for referring the complaint of [redacted] ***sWe appreciate Ms ***s bringing this matter to our attentionThe Complaint states that: Ms***s states that they were forcibly moved to Frontier pricing and forced to give up Verizon Contracted PricingFrontier has investigated the above statements and offers the following response: The contracted Verizon rate expired as listed on each billing statement on 11/02/We are honoring the promotional discounts that were set to expire 11/02/Ms***s used to receive -in discounts that would have stayed until November of this yearThe promotions were lost after 01/when Ms***s contacted Frontier to advise of this increaseMoving forward, ***'s bill will print without the -discount, and Frontier will be compensating for itWe will ensure that the billing stays under until 11/02/as previously stated on each statement based on Verizon grandfathered promotionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms***s has experienced as a result of the above matterFrontier Specialist: Kellie S*** Department: Executive Consumer Relations
Revdex.com: I have reviewed the response ma [redacted] by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that he has had issues with Frontier adjusting the amount due on a closed account, and receiving his deposit back from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that Frontier has spoken with Mr [redacted] on April 25, Frontier it has made the appropriate adjustments to Mr [redacted] ’s accountFrontier has advised Mr [redacted] that he will receive his deposit back to the method of payment in seven to ten business days.We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]