Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Better Business Bureau bringing this matter to our attention The Complaint states that: Ms [redacted] advises she received a bill for services that were never installedFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on June 14, and advised that her account has been disconnected effective back to May 30, Her final statement will be processed on the July 1, bill cycleFrontier explained that Ms [redacted] did have Internet service and usage in April and May and has paid in full for that serviceFrontier will follow up with Ms [redacted] when the bill cycle is processed to verify the credit will be refunded Ms [redacted] is satisfied that the billing issues have been resolvedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he received a bill for an $Video ON-Demand chargeMr [redacted] would like this amount to be removed from his accountFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] was bill for a movie viewed on April 17, The transition did not bill immediately for any rentals and purchasesFrontier has adjusted $for the movie The Forest as of 10/6/as a courtesy We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mrs [redacted] was promised the early termination fee of $200would be waived; however, she is still being charged Frontier has investigated the above statements and offers the following response: Our records indicates January 25, 2017, Frontier Communications spoke with Mrs [redacted] and issued credit for $for the early termination fee that was applied to her accountCurrently, account is at a zero balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] request a full refund for Internet service Frontier has investigated the above statements and offers the following response: Frontier advised that Per Tariff we do not have to provide adjustment for the customer’s experienceFrontier is only obligated to provide adjustments for service outages over hoursFrontier does not have any record that Ms [redacted] was charged for Internet service that was not providedAs a courtesy, beginning 02/02/Frontier has applied an adjustment for the poor customer service experience in the total amount of $40.00.Frontier has determine at this time no other adjustments are warrantedWe regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he would like to know when Frontier is going to Upgrade and improve the internet service in his area Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on December 22, Frontiers local area manager contacted Mr [redacted] and explained that Frontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in MrEmory’s area at this timeFrontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over timeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] S [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was told she would have a day free trial and was not advised that she was in a two year commitmentWhen she requested to remove the land line phoneShe was advised that she was in a two year contract and new pricing would be issued from a triple play to a double play change Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on December 21, 2016, and explained that we do not offer free trial periodsDue to the misunderstanding we have issued credit for days of serviceMs [redacted] agreed to pay remaining balanceFrontier has set follow up to review next bill statement to ensure correct amount billed to Ms [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] S [redacted] has experienced as a result of the above matterTell us why here
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: The Fios Digital Voice was disconnected effective September 24, Please note Verizon customers had to request an establish access to PPV movies prior to disconnectionIn order for Frontier customers to access Pay Per View (PPV) movies a Frontier ID is requiredThe disconnection occurred prior to the transition to FrontierOn January 27th and 30th, I left messages for Mr [redacted] and provided my contact number We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Frontier has reviewed the account of Mr [redacted] and finds records that he requested his internet to be disconnected on April 4, 2016.Frontier has placed an order to disconnect both services effective April 4, 2016.Mr [redacted] will receive a final bill statement on May 13, that will back date charges to April 4, 2016.Frontier does apologize for any inconvenience caused
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms*** bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that she has been experiencing intermittent speed and connectivity issues with her Internet service from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and network interferenceCustomer speeds may vary over time.Frontier received a call from Ms [redacted] on April 3, reporting frequent disconnects and speed issues.Frontier reports that on April 5, the technician went to the customer’s location and found no trouble, but reported congestion on the lineFrontier received a call from Ms [redacted] on April 6, stating that she was having frequent disconnects with her Internet still.Frontier reports that on April 10, they found that a cable pair was stolen and they had to build a new one.Frontier spoke to Ms [redacted] today and she states that the Internet is working better, but states she is still having some speed issues.Frontier has investigated Ms***’s account and has determined that Ms [redacted] resides in an area where high Internet usage during peak periods could be affecting Internet service speed.Frontier issued a onetime credit of $to Ms***’s account for the outages she has experiencedShe is aware of the creditWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami L [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he is not receiving the promotional price that was quoted to him by FrontierMr [redacted] also advises that he was billed for a shipping charge for something he never receivedMr [redacted] is requesting this fee be adjustedMr [redacted] is also requesting that the charges for the Frontier secure identity theft protection be adjustedFrontier has investigated the above statements and offers the following response: Frontier records show that Mr [redacted] upgraded his service to receive the Broadband Max Internet for $19.99, the Unlimited local and long distance service for $and the Frontier Identity protection for $Frontier advises that the cost for these services are $per month before applicable taxes and surchargesFrontier advises that there is a $programing fee charge for the change in the Internet service which is labeled as shipping and handling fee on the statementFrontier advises that this is a valid charge and will not be adjustedFrontier advises that the Frontier Identity protection was removed on June 13, Frontier advises that there were partial credits issues for the Frontier Identity protection in the amount of $that were reflected on the July statementFrontier issued an adjustment as a courtesy in the amount of $for remaining credits for the Frontier Identity protection and will be reflected on the next statement.Frontier spoke with Mr [redacted] on January 22, to review this information with him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Customer has canceled services with us on 4/25/and was still being charged for services that she was not receiving Frontier has investigated the above statements and offers the following response: Frontier closed the account out completely and zeroed out the customers balance that Ms [redacted] did not owe to usWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms***, with [redacted] advises they have been having issues with their service experiencing sporadic dead air on their phone linesFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms***’s account and advises the technician dispatched in February determined that the customer’s premise equipment and not Frontier equipment was causing these issues with the phone serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke with Nicole and she "understood" why I was upset but was not willing to go back and compensate me for being overcharged because she said I didn't report the problem often enough according to news articles they accepted million dollars in grant money on July 27, to improve broadband in rural areas and another million for phase in June of I had reasonable expectations that they would upgrade my system as promisedNicole stated they no longer sell high speed in my area because they can't provide it so they know it is an issue, I shouldn't have to waste my time calling to complain on a regular basisShe stated the slower speed is up to 1, high speed is one to When I tested my system I never got to The last speed test with frontier was download and uploadI can't even delete emails or send an email with an attachment percent of the timeSo the steps that I took was to call and complain and they sent me a new routerThat did not helpI then called and they sent the technician and he said it wouldn't improve until the system was upgraded He said they were scheduled to replace the main box in Thornton in JulyThis never happened I called again and they refused to adjust my bill and said they would send out a technician I explained we had gone that route already and it wouldn't help but they insisted and sent the technician out againHe again confirmed our system was fine, it was just that the system was overloaded and until it was upgraded it wasn't going to get betterThe Town of Richmond, the township in which I reside, had a town hall meeting with Frontier to address the issueSo I am not sure where calling to complain more would have got me, they were well aware that they were not able to provide high speed internet to me yet they charged me for itNicole seems to think I should have to prove that I was not receiving high speed, I would like Frontier to prove that I wasThe new "rebundling" that Nicole came up with is suppose to save me a month plus taxes, this should have been done years ago when I first complained Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises he would like all of his ppv purchasesFrontier has investigated the above statements and offers the following response: Frontier’s customers can view Verizon’s purchased VOD on myuv.com website UltraViolet is a free, cloud-based digital rights library that gives options to stream VOD’s over the Internet and/or download it on an offline viewerThis system was set up way in advance of Verizon’s accounts being transitioned over to Frontier’s network All customers was advised to create an account for access, as noted in their terms of serviceA Frontier technical support agent spoke with Mr [redacted] and assisted him with logging in to [redacted] where he was able to successfully log in a view his purchased moviesWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that he has been billed for the past year for services and equipment he never hadFrontier has investigated the above statements and offers the following response: Frontier advises that it has spoken to Mr [redacted] and [redacted] on April 3, 2017, and advised that they have received an adjustment on the account for $ for equipment not on their account and the adjustment can be seen on the February 2, bill Frontier advises after reviewing Mr [redacted] ’s account, there are not reports to our repair department to advise Frontier the phone may have been out of serviceFrontier advises that it spoke with Ms [redacted] on April 3, and advised that the charges for phone service on the billing will remainWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for review We appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she had nothing but issues since Frontier took over from VerizonMs [redacted] reports Video on Demand pauses and she cannot view anything, her screen going black, and being charged for set top boxes she never receivedMs [redacted] advises a technician was to come out to fix the television issues, but none showed up for her appointmentMs [redacted] advises she was to get a month free of movie rentals, and she is continually being charged for the set top boxes she never receivedMs [redacted] states she was to have credits on her account, but nothing has been resolved Frontier has investigated the above statements and offers the following response: A Frontier Representative has contacted Ms [redacted] who was working with another representative on her complaintThe representative has given credits, and removed television services for Ms [redacted] .Ms [redacted] received a total credit of $pertaining to Video on Demand, and her television services being outThe representative has provided information to Ms [redacted] should she need anything further We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations Telephone Number: ###-###-#### Ext Fax Number: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I must add that Mr.Larry P [redacted] is an excellent customer representative who listened to our needs and there should be more like him not just to Frontier but to all companies Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she was offered for one year then however she is being billed Ms [redacted] states she called in and was offered discount for year however the rate that she was offered is more then what she signed up forMs [redacted] would like her rate that she was promised and account corrected Frontier has investigated the above statements and offers the following response: Frontier review the account and we have added a discount that was not applied in error and have issued credit on the account for the last two statement.Frontier spoke with Ms [redacted] and went over her account and advised of the credits issued and discount that was added We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Customer Name: [redacted] *** Phone: [redacted] Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] has a billing with additional charges of $for Installing the Internet and was not informed of these charges Frontier has investigated the above statements and offers the following response: Frontier Technicians submitted charges for installing a Jack in [redacted] Home Since the charges were not advised Frontier has issued credit for the $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] C [redacted] to our office for reviewWe appreciate Mr [redacted] C [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] C [redacted] advises he would like his land line working with no static Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] C [redacted] on September 14, Frontier explained that Trouble Ticket [redacted] was completed on September 13, Line test status passedFrontier issued out of service creditWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] C [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Better Business Bureau bringing this matter to our attention The Complaint states that: Ms [redacted] advises she received a bill for services that were never installedFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on June 14, and advised that her account has been disconnected effective back to May 30, Her final statement will be processed on the July 1, bill cycleFrontier explained that Ms [redacted] did have Internet service and usage in April and May and has paid in full for that serviceFrontier will follow up with Ms [redacted] when the bill cycle is processed to verify the credit will be refunded Ms [redacted] is satisfied that the billing issues have been resolvedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he received a bill for an $Video ON-Demand chargeMr [redacted] would like this amount to be removed from his accountFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] was bill for a movie viewed on April 17, The transition did not bill immediately for any rentals and purchasesFrontier has adjusted $for the movie The Forest as of 10/6/as a courtesy We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mrs [redacted] was promised the early termination fee of $200would be waived; however, she is still being charged Frontier has investigated the above statements and offers the following response: Our records indicates January 25, 2017, Frontier Communications spoke with Mrs [redacted] and issued credit for $for the early termination fee that was applied to her accountCurrently, account is at a zero balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] request a full refund for Internet service Frontier has investigated the above statements and offers the following response: Frontier advised that Per Tariff we do not have to provide adjustment for the customer’s experienceFrontier is only obligated to provide adjustments for service outages over hoursFrontier does not have any record that Ms [redacted] was charged for Internet service that was not providedAs a courtesy, beginning 02/02/Frontier has applied an adjustment for the poor customer service experience in the total amount of $40.00.Frontier has determine at this time no other adjustments are warrantedWe regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he would like to know when Frontier is going to Upgrade and improve the internet service in his area Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on December 22, Frontiers local area manager contacted Mr [redacted] and explained that Frontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in MrEmory’s area at this timeFrontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over timeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] S [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was told she would have a day free trial and was not advised that she was in a two year commitmentWhen she requested to remove the land line phoneShe was advised that she was in a two year contract and new pricing would be issued from a triple play to a double play change Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on December 21, 2016, and explained that we do not offer free trial periodsDue to the misunderstanding we have issued credit for days of serviceMs [redacted] agreed to pay remaining balanceFrontier has set follow up to review next bill statement to ensure correct amount billed to Ms [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] S [redacted] has experienced as a result of the above matterTell us why here
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: The Fios Digital Voice was disconnected effective September 24, Please note Verizon customers had to request an establish access to PPV movies prior to disconnectionIn order for Frontier customers to access Pay Per View (PPV) movies a Frontier ID is requiredThe disconnection occurred prior to the transition to FrontierOn January 27th and 30th, I left messages for Mr [redacted] and provided my contact number We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Frontier has reviewed the account of Mr [redacted] and finds records that he requested his internet to be disconnected on April 4, 2016.Frontier has placed an order to disconnect both services effective April 4, 2016.Mr [redacted] will receive a final bill statement on May 13, that will back date charges to April 4, 2016.Frontier does apologize for any inconvenience caused
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms*** bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that she has been experiencing intermittent speed and connectivity issues with her Internet service from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and network interferenceCustomer speeds may vary over time.Frontier received a call from Ms [redacted] on April 3, reporting frequent disconnects and speed issues.Frontier reports that on April 5, the technician went to the customer’s location and found no trouble, but reported congestion on the lineFrontier received a call from Ms [redacted] on April 6, stating that she was having frequent disconnects with her Internet still.Frontier reports that on April 10, they found that a cable pair was stolen and they had to build a new one.Frontier spoke to Ms [redacted] today and she states that the Internet is working better, but states she is still having some speed issues.Frontier has investigated Ms***’s account and has determined that Ms [redacted] resides in an area where high Internet usage during peak periods could be affecting Internet service speed.Frontier issued a onetime credit of $to Ms***’s account for the outages she has experiencedShe is aware of the creditWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami L [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he is not receiving the promotional price that was quoted to him by FrontierMr [redacted] also advises that he was billed for a shipping charge for something he never receivedMr [redacted] is requesting this fee be adjustedMr [redacted] is also requesting that the charges for the Frontier secure identity theft protection be adjustedFrontier has investigated the above statements and offers the following response: Frontier records show that Mr [redacted] upgraded his service to receive the Broadband Max Internet for $19.99, the Unlimited local and long distance service for $and the Frontier Identity protection for $Frontier advises that the cost for these services are $per month before applicable taxes and surchargesFrontier advises that there is a $programing fee charge for the change in the Internet service which is labeled as shipping and handling fee on the statementFrontier advises that this is a valid charge and will not be adjustedFrontier advises that the Frontier Identity protection was removed on June 13, Frontier advises that there were partial credits issues for the Frontier Identity protection in the amount of $that were reflected on the July statementFrontier issued an adjustment as a courtesy in the amount of $for remaining credits for the Frontier Identity protection and will be reflected on the next statement.Frontier spoke with Mr [redacted] on January 22, to review this information with him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Customer has canceled services with us on 4/25/and was still being charged for services that she was not receiving Frontier has investigated the above statements and offers the following response: Frontier closed the account out completely and zeroed out the customers balance that Ms [redacted] did not owe to usWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms***, with [redacted] advises they have been having issues with their service experiencing sporadic dead air on their phone linesFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms***’s account and advises the technician dispatched in February determined that the customer’s premise equipment and not Frontier equipment was causing these issues with the phone serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke with Nicole and she "understood" why I was upset but was not willing to go back and compensate me for being overcharged because she said I didn't report the problem often enough according to news articles they accepted million dollars in grant money on July 27, to improve broadband in rural areas and another million for phase in June of I had reasonable expectations that they would upgrade my system as promisedNicole stated they no longer sell high speed in my area because they can't provide it so they know it is an issue, I shouldn't have to waste my time calling to complain on a regular basisShe stated the slower speed is up to 1, high speed is one to When I tested my system I never got to The last speed test with frontier was download and uploadI can't even delete emails or send an email with an attachment percent of the timeSo the steps that I took was to call and complain and they sent me a new routerThat did not helpI then called and they sent the technician and he said it wouldn't improve until the system was upgraded He said they were scheduled to replace the main box in Thornton in JulyThis never happened I called again and they refused to adjust my bill and said they would send out a technician I explained we had gone that route already and it wouldn't help but they insisted and sent the technician out againHe again confirmed our system was fine, it was just that the system was overloaded and until it was upgraded it wasn't going to get betterThe Town of Richmond, the township in which I reside, had a town hall meeting with Frontier to address the issueSo I am not sure where calling to complain more would have got me, they were well aware that they were not able to provide high speed internet to me yet they charged me for itNicole seems to think I should have to prove that I was not receiving high speed, I would like Frontier to prove that I wasThe new "rebundling" that Nicole came up with is suppose to save me a month plus taxes, this should have been done years ago when I first complained Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises he would like all of his ppv purchasesFrontier has investigated the above statements and offers the following response: Frontier’s customers can view Verizon’s purchased VOD on myuv.com website UltraViolet is a free, cloud-based digital rights library that gives options to stream VOD’s over the Internet and/or download it on an offline viewerThis system was set up way in advance of Verizon’s accounts being transitioned over to Frontier’s network All customers was advised to create an account for access, as noted in their terms of serviceA Frontier technical support agent spoke with Mr [redacted] and assisted him with logging in to [redacted] where he was able to successfully log in a view his purchased moviesWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that he has been billed for the past year for services and equipment he never hadFrontier has investigated the above statements and offers the following response: Frontier advises that it has spoken to Mr [redacted] and [redacted] on April 3, 2017, and advised that they have received an adjustment on the account for $ for equipment not on their account and the adjustment can be seen on the February 2, bill Frontier advises after reviewing Mr [redacted] ’s account, there are not reports to our repair department to advise Frontier the phone may have been out of serviceFrontier advises that it spoke with Ms [redacted] on April 3, and advised that the charges for phone service on the billing will remainWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for review We appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she had nothing but issues since Frontier took over from VerizonMs [redacted] reports Video on Demand pauses and she cannot view anything, her screen going black, and being charged for set top boxes she never receivedMs [redacted] advises a technician was to come out to fix the television issues, but none showed up for her appointmentMs [redacted] advises she was to get a month free of movie rentals, and she is continually being charged for the set top boxes she never receivedMs [redacted] states she was to have credits on her account, but nothing has been resolved Frontier has investigated the above statements and offers the following response: A Frontier Representative has contacted Ms [redacted] who was working with another representative on her complaintThe representative has given credits, and removed television services for Ms [redacted] .Ms [redacted] received a total credit of $pertaining to Video on Demand, and her television services being outThe representative has provided information to Ms [redacted] should she need anything further We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations Telephone Number: ###-###-#### Ext Fax Number: ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I must add that Mr.Larry P [redacted] is an excellent customer representative who listened to our needs and there should be more like him not just to Frontier but to all companies Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she was offered for one year then however she is being billed Ms [redacted] states she called in and was offered discount for year however the rate that she was offered is more then what she signed up forMs [redacted] would like her rate that she was promised and account corrected Frontier has investigated the above statements and offers the following response: Frontier review the account and we have added a discount that was not applied in error and have issued credit on the account for the last two statement.Frontier spoke with Ms [redacted] and went over her account and advised of the credits issued and discount that was added We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Customer Name: [redacted] *** Phone: [redacted] Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] has a billing with additional charges of $for Installing the Internet and was not informed of these charges Frontier has investigated the above statements and offers the following response: Frontier Technicians submitted charges for installing a Jack in [redacted] Home Since the charges were not advised Frontier has issued credit for the $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] C [redacted] to our office for reviewWe appreciate Mr [redacted] C [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] C [redacted] advises he would like his land line working with no static Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] C [redacted] on September 14, Frontier explained that Trouble Ticket [redacted] was completed on September 13, Line test status passedFrontier issued out of service creditWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] C [redacted] has experienced as a result of the above matter