Frontier Communications Thank you for referring the complaint of [redacted] to our office for review We appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised that she was to receive a credit of $from VerizonMs [redacted] is disputing charges from January to current due to she advises she had cancelled her services with Verizon in January of Frontier has investigated the above statements and offers the following response: A Frontier Customer Service Representative saw charges for a phone to be added but customer cancelled Customer received a credit of $leaving a balance of $80.40.A Frontier Customer Service Representative has contacted Ms [redacted] and does see she called in April disputing the charges on her account and her service was still activeThe account has been disconnected since 08/15/and the customer has received credits in the amount of $from April 2016-September 2016.Frontier advised Ms [redacted] to provide a document stating she had service with another provider in January of 2016, as there were no notes stating she wanted to disconnect with VerizonMs [redacted] has not provided that document resulting in no other credits to provide We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations Telephone Number: ###-###-#### Ext Fax Number: ###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that Frontier has been over billing him for his services Frontier has investigated the above statements and offers the following response: Frontier reports that Mr [redacted] was supposed to be getting a rate of $plus taxes for his servicesFrontier has corrected the promotion on Mr [redacted] ’s account as of January 25, Frontier has issued a total credit of $towards Mr [redacted] ’s account to correct the December and January billingMr [redacted] ’s February bill statement should be correctFrontier left a message for Mr [redacted] on January 29, with the credits issued to his account and also that the February bill should be correct We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that his bill has increased by twenty dollars compared to his prior bills and has not changed anything on his Frontier accountMr [redacted] states that when his account transitioned to Frontier from Verizon he was charged incorrectly and has not received a credit for it Frontier has investigated the above statements and offers the following response: Frontier reviewed Mr***’s account and found that the promotion on the Internet service was not on the account properlyFrontier fixed the promotion for the Internet service on August 2, Frontier applied a credit of $due to the promotion missing on the July 16, billing statementFrontier investigated the April 16, billing statement and found Mr [redacted] was charged $more on that billing statement due the transition of a new promotionFrontier applied a credit of $on Mr***’s account on Aug 2, 2016.Frontier spoke with Mr [redacted] on August 2, and advised the above.Mr [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is fine to me Thank you Revdex.com for your assistance Regards, [redacted] ***
[redacted] Rebuttal Case [redacted] Thank you for referring the case of [redacted] to our office for review We appreciate you bringing this matter to our attentionThe misapplied payment issue has already been resolvedDue to Frontier finding no records of Ms [redacted] requesting to cancel her services in December The balance of $is valid and sustainedThis is Frontier’s final decision regarding this issueWe trust this information will assist you in closing this caseThank You Frontier Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he signed up for Frontier internet for a monthly rate of $29.99, but each month has been getting billed an incorrect amountMr [redacted] advises that he was billed $in May 22, 2017, was only told to pay $32.74, and the remaining $would be credited The $did not get credited and carried over to his June bill cycle, and caused him to be charged a $late feeMr [redacted] advises he needs to be credited the $late fee and the $carryover balance, and that his monthly rate going forward should be $plus taxFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on July 3, 2017, and advised him that his monthly rate has been corrected and will be $plus tax going forwardFrontier advised Mr [redacted] that his account has been credited the $carryover balance and the $late fee, giving him a remaining balance of $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I recieved a call and spoke with a representative of the companyShe was very polite and resolved my issueShe also gave me her direct line to use if I have any further issue from Frontier Regards, C***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I definitely do not agree with their responseThey have system in place that can verify my attempt to log on to my account without successThey also have system in place to see how often my internet workedI have emails of my first communications with them and receipt of payment At this point, all I need is the change on my credit report to from "Charge of" and a letter that I paid Regards, [redacted] ***
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was billed for a service that never workedFrontier has investigated the above statements and offers the following response: Frontier called and left several messages for Mr [redacted] and sent an email with direct contact information.Frontier would like to advise the account balance was cleared since the service never worked at the residence.Mr [redacted] has direct contact information for futureWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsComplaint Number: Company Code: Frontier California Inc(U-1002-C)Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.According to the complaint: [redacted] is requesting to have the promised credit applied to his account.Frontier has investigated the above statements and offers the following response:Frontier advises that on December 31, we informed Mr [redacted] of pending creditOn January 9, $credit was applied to Mr [redacted] ’s account.The credit will be reflected in one to two bill cyclesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Customer Relations
December 6, 2016, Frontier spoke with Mr [redacted] acknowledging his concernsWhile speaking with him, he mentioned the purchases he is inquiring about was purchased through Verizon Communication 1-years ago, and not with FrontierOur records indicate Ultraviolet is a cloud based service that was provided to former Verizon customers that allowed them to Link there Ultraviolet library (Verizon purchases that were linked to ultraviolet) to their Frontier services However, Frontier does not currently use UltravioletIf customer believes they had an ultraviolet account with Verizon purchases linked, they can try logging in at myuv.com Again, this would only be for content purchased at Verizon that was linked to the Ultraviolet account onlineCustomer should have a username and password for myuv.com if this was doneThen Verizon content should be available in the Ultraviolet libraryIf customer thinks they created an account but does not remember the password, they will need to reach out to Ultraviolet Also keep in mind; this will not be the case for content purchased on the Frontier networkPurchased content after the migration on April 1, 2016, is not currently available after disconnect.In addition, no credit is warrantedMr [redacted] is not satisfied with resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I spoke this evening to Mark F [redacted] the representative from FrontierHis position remains that it's too damn bad I was unhappy and frustrated with the level of service I received from themI was lead to believe that their service would be adequate and I was lied toI would like to be reimbursed a minimum of 30% of what I paid for their service which is not acceptable to themThat is where we stand at this pointWe could not come to a resolution which was acceptable to me
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that lines were ran on his private rd which is private property that he cleared to build a drive wayMr[redacted] wants to speak with Frontier and have someone come out to remove the linesFrontier has investigated the above statements and offers the following response: Frontier review the account and we have referred the complaint to the Local Area manager who will be contacting Mr [redacted] to address his concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] would like Frontier Internet service but has been advised that Frontier Internet is not available in her area Frontier has investigated the above statements and offers the following response: Frontier advises that Internet is not available at MsDrage’s location at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I never authorized a hard credit check as it was not specifically mentioned in the disclosure I agreed to When speaking with the representative earlier today I asked for her to read me back the section of the disclosure that mentioned a hard credit check and she failed to do so I agreed to numerous similar disclosures related to gas, electric, and water services and all were soft checks as expectedHad frontier mentioned a hard check would be done I would not have agreed to their serviceWorth mentioning the representative also said she’d follow up and confirm I was directly lied to by both a representative and her supervisor about a memo created at 11:stating existing service was in place since there was no record of it or explanation of why it would be made prior to the 1-install windowFrontier stood me up then essentially confirmed their representative and her supervisor fabricated a story to deflect responsibility for the company’s actions I refuse to accept any resolution that doesn’t result in the hard credit check being removed from my credit report If it’s not an option, why was I told by a supervisor that he’d transfer me to collections to get it handled since he was unable to do it on my behalf? Why are they even fighting back about this? Please help me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was advised by your representative to send in my identification and social security card I was not informed to send in a nortarized form til days laterI spoke with a supervisor who stated it would be waived which can be done manually in your c system by entering a letter N in the POS ID BOX so why was I getting the run around ??? Lied and mistreated by your rude and unprofessional representatives Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he experienced issues with his Internet services with frontier and terminated his accountMr [redacted] states he was billed an early termination fee in the amount of $Frontier has investigated the above statements and offers the following response: Frontier confirms that Mr [redacted] terminated his frontier services on November 4, Frontier advised that an adjustment was applied to his account in the amount of $for the early termination feeFrontier spoke with Mr [redacted] to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has experienced poor service since Frontier took over in April His plan was changed to the maximum plan without his consent which took away his employee discount and bundle pricingFrontier has investigated the above statements and offers the following response: Frontier spoke to [redacted] on November 18, 2016, and advised that the grandfathered bundle pricing has been reinstated on his account and appear on his November 16, Credits for the missing discounts has been issued and will appear on his December 16, 2016, billing statementFrontier has set a follow up to review Mr***’s December bill to ensure it is correctWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised Frontier has missed appointments to install new serviceMs [redacted] advised she was offered credits of $for the missed appointments and want to confirm she will receive themFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on March 1, 2018, and confirmed service is working.Frontier advised Ms [redacted] will receive credit for $for the missed appointmentsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below..What Frontier isn't telling you is that the late fee is for .$not the whole billYes I did forget the "cents" a couple of timesThe bill was for $The $was paid and it was paid before the due dateInstead of tacking on the extra cents to the nextFrontier decided charge a late feeIt's not the $it's the principal of itI would like this closed as unresolved Regards, [redacted] ***
Frontier Communications Thank you for referring the complaint of [redacted] to our office for review We appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised that she was to receive a credit of $from VerizonMs [redacted] is disputing charges from January to current due to she advises she had cancelled her services with Verizon in January of Frontier has investigated the above statements and offers the following response: A Frontier Customer Service Representative saw charges for a phone to be added but customer cancelled Customer received a credit of $leaving a balance of $80.40.A Frontier Customer Service Representative has contacted Ms [redacted] and does see she called in April disputing the charges on her account and her service was still activeThe account has been disconnected since 08/15/and the customer has received credits in the amount of $from April 2016-September 2016.Frontier advised Ms [redacted] to provide a document stating she had service with another provider in January of 2016, as there were no notes stating she wanted to disconnect with VerizonMs [redacted] has not provided that document resulting in no other credits to provide We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations Telephone Number: ###-###-#### Ext Fax Number: ###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that Frontier has been over billing him for his services Frontier has investigated the above statements and offers the following response: Frontier reports that Mr [redacted] was supposed to be getting a rate of $plus taxes for his servicesFrontier has corrected the promotion on Mr [redacted] ’s account as of January 25, Frontier has issued a total credit of $towards Mr [redacted] ’s account to correct the December and January billingMr [redacted] ’s February bill statement should be correctFrontier left a message for Mr [redacted] on January 29, with the credits issued to his account and also that the February bill should be correct We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that his bill has increased by twenty dollars compared to his prior bills and has not changed anything on his Frontier accountMr [redacted] states that when his account transitioned to Frontier from Verizon he was charged incorrectly and has not received a credit for it Frontier has investigated the above statements and offers the following response: Frontier reviewed Mr***’s account and found that the promotion on the Internet service was not on the account properlyFrontier fixed the promotion for the Internet service on August 2, Frontier applied a credit of $due to the promotion missing on the July 16, billing statementFrontier investigated the April 16, billing statement and found Mr [redacted] was charged $more on that billing statement due the transition of a new promotionFrontier applied a credit of $on Mr***’s account on Aug 2, 2016.Frontier spoke with Mr [redacted] on August 2, and advised the above.Mr [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is fine to me Thank you Revdex.com for your assistance Regards, [redacted] ***
[redacted] Rebuttal Case [redacted] Thank you for referring the case of [redacted] to our office for review We appreciate you bringing this matter to our attentionThe misapplied payment issue has already been resolvedDue to Frontier finding no records of Ms [redacted] requesting to cancel her services in December The balance of $is valid and sustainedThis is Frontier’s final decision regarding this issueWe trust this information will assist you in closing this caseThank You Frontier Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he signed up for Frontier internet for a monthly rate of $29.99, but each month has been getting billed an incorrect amountMr [redacted] advises that he was billed $in May 22, 2017, was only told to pay $32.74, and the remaining $would be credited The $did not get credited and carried over to his June bill cycle, and caused him to be charged a $late feeMr [redacted] advises he needs to be credited the $late fee and the $carryover balance, and that his monthly rate going forward should be $plus taxFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on July 3, 2017, and advised him that his monthly rate has been corrected and will be $plus tax going forwardFrontier advised Mr [redacted] that his account has been credited the $carryover balance and the $late fee, giving him a remaining balance of $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I recieved a call and spoke with a representative of the companyShe was very polite and resolved my issueShe also gave me her direct line to use if I have any further issue from Frontier Regards, C***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I definitely do not agree with their responseThey have system in place that can verify my attempt to log on to my account without successThey also have system in place to see how often my internet workedI have emails of my first communications with them and receipt of payment At this point, all I need is the change on my credit report to from "Charge of" and a letter that I paid Regards, [redacted] ***
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was billed for a service that never workedFrontier has investigated the above statements and offers the following response: Frontier called and left several messages for Mr [redacted] and sent an email with direct contact information.Frontier would like to advise the account balance was cleared since the service never worked at the residence.Mr [redacted] has direct contact information for futureWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsComplaint Number: Company Code: Frontier California Inc(U-1002-C)Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.According to the complaint: [redacted] is requesting to have the promised credit applied to his account.Frontier has investigated the above statements and offers the following response:Frontier advises that on December 31, we informed Mr [redacted] of pending creditOn January 9, $credit was applied to Mr [redacted] ’s account.The credit will be reflected in one to two bill cyclesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Customer Relations
December 6, 2016, Frontier spoke with Mr [redacted] acknowledging his concernsWhile speaking with him, he mentioned the purchases he is inquiring about was purchased through Verizon Communication 1-years ago, and not with FrontierOur records indicate Ultraviolet is a cloud based service that was provided to former Verizon customers that allowed them to Link there Ultraviolet library (Verizon purchases that were linked to ultraviolet) to their Frontier services However, Frontier does not currently use UltravioletIf customer believes they had an ultraviolet account with Verizon purchases linked, they can try logging in at myuv.com Again, this would only be for content purchased at Verizon that was linked to the Ultraviolet account onlineCustomer should have a username and password for myuv.com if this was doneThen Verizon content should be available in the Ultraviolet libraryIf customer thinks they created an account but does not remember the password, they will need to reach out to Ultraviolet Also keep in mind; this will not be the case for content purchased on the Frontier networkPurchased content after the migration on April 1, 2016, is not currently available after disconnect.In addition, no credit is warrantedMr [redacted] is not satisfied with resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I spoke this evening to Mark F [redacted] the representative from FrontierHis position remains that it's too damn bad I was unhappy and frustrated with the level of service I received from themI was lead to believe that their service would be adequate and I was lied toI would like to be reimbursed a minimum of 30% of what I paid for their service which is not acceptable to themThat is where we stand at this pointWe could not come to a resolution which was acceptable to me
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that lines were ran on his private rd which is private property that he cleared to build a drive wayMr[redacted] wants to speak with Frontier and have someone come out to remove the linesFrontier has investigated the above statements and offers the following response: Frontier review the account and we have referred the complaint to the Local Area manager who will be contacting Mr [redacted] to address his concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] would like Frontier Internet service but has been advised that Frontier Internet is not available in her area Frontier has investigated the above statements and offers the following response: Frontier advises that Internet is not available at MsDrage’s location at this time We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I never authorized a hard credit check as it was not specifically mentioned in the disclosure I agreed to When speaking with the representative earlier today I asked for her to read me back the section of the disclosure that mentioned a hard credit check and she failed to do so I agreed to numerous similar disclosures related to gas, electric, and water services and all were soft checks as expectedHad frontier mentioned a hard check would be done I would not have agreed to their serviceWorth mentioning the representative also said she’d follow up and confirm I was directly lied to by both a representative and her supervisor about a memo created at 11:stating existing service was in place since there was no record of it or explanation of why it would be made prior to the 1-install windowFrontier stood me up then essentially confirmed their representative and her supervisor fabricated a story to deflect responsibility for the company’s actions I refuse to accept any resolution that doesn’t result in the hard credit check being removed from my credit report If it’s not an option, why was I told by a supervisor that he’d transfer me to collections to get it handled since he was unable to do it on my behalf? Why are they even fighting back about this? Please help me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was advised by your representative to send in my identification and social security card I was not informed to send in a nortarized form til days laterI spoke with a supervisor who stated it would be waived which can be done manually in your c system by entering a letter N in the POS ID BOX so why was I getting the run around ??? Lied and mistreated by your rude and unprofessional representatives Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he experienced issues with his Internet services with frontier and terminated his accountMr [redacted] states he was billed an early termination fee in the amount of $Frontier has investigated the above statements and offers the following response: Frontier confirms that Mr [redacted] terminated his frontier services on November 4, Frontier advised that an adjustment was applied to his account in the amount of $for the early termination feeFrontier spoke with Mr [redacted] to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has experienced poor service since Frontier took over in April His plan was changed to the maximum plan without his consent which took away his employee discount and bundle pricingFrontier has investigated the above statements and offers the following response: Frontier spoke to [redacted] on November 18, 2016, and advised that the grandfathered bundle pricing has been reinstated on his account and appear on his November 16, Credits for the missing discounts has been issued and will appear on his December 16, 2016, billing statementFrontier has set a follow up to review Mr***’s December bill to ensure it is correctWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised Frontier has missed appointments to install new serviceMs [redacted] advised she was offered credits of $for the missed appointments and want to confirm she will receive themFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on March 1, 2018, and confirmed service is working.Frontier advised Ms [redacted] will receive credit for $for the missed appointmentsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below..What Frontier isn't telling you is that the late fee is for .$not the whole billYes I did forget the "cents" a couple of timesThe bill was for $The $was paid and it was paid before the due dateInstead of tacking on the extra cents to the nextFrontier decided charge a late feeIt's not the $it's the principal of itI would like this closed as unresolved Regards, [redacted] ***