Mr***'s account has been corrected Per Frontier Agent on 11/11/2016, the difference in the price billed comes from one promo being changed on the cust account causing the rest of the promos and credit to jump to $On 11/11/the agent changed everything over to Frontier and got the customer back to $a month with the Frontier Ttriple PlayAdjustments totaling $were applied to the account Case closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you again for taking the time to help uswe greatly appreciate itAll my numerous calls, inconveniences, frustrations were unanswered and attendedWe even posted on their website back in May to June, but not response until I filed with youThis was the first time that someone from Frontier actually called, so thank you.The bill that they filed for collection was about $because they included months even though we were not with them anymore Our bill every month with Verizon was around $275+ which they took overYes, there was an adjustment of $but that was because when I called May 12th to finally complain, after so much frustration, the representative (Rob) gave me credit for Starz/Encore that we did not get anymore but yet was charged (I specifically asked these channels because my husband loved these so he has been mad that he could not longer watch any shows from these channels)That was supposed to be $and this was adjustment for MayWe were not able to access those channels anyway and many others since they took over in AprilThe other $was adjustment for the internet for MayThere was no adjustment whatsoever for the phone that did not work, the other channels that did not exist nor the internet issues since they took over in April Also, when I saw my billing for May to June, those adjustments were not reflected on the bill until I called again The $would be an incorrect amountThe last bill was supposed to cover May 13th to June 12th, and they bill you this on the 7th of June (the repI spoke to on the 8th explained it)I did call our credit card and reversed this payment on June 9th because despite the continued issues we were having everyday, our ENTIRE SERVICE BUNDLE completely shut down OR DO NOT EXIST ANYMORE since June 8thNo one bothered to helpWhy would we be charged for the entire month when all our services or what little there was ceased to exist since June 8th? We were not with Time Warner until June 15thOur home phone did not work anymore since April, channels we paid did not exist and internet barely workedWe constantly have to unplug router almost throughout the dayWe spent three days in hotel room to get services and up our data on our phones so we could get some services, yet no compensation was offeredAdditionally, the representative from Frontier who called told me that there was nothing they could do to take it out from collectionYou put it there, you should be able to take it outA couple of representatives who I talk to in the company tell me to just dispute it to the credit bureaus and that is ridiculousAnother time wasted, another inconvenience which they could care lessShe said, it is up to me if I pay the $or not but there is nothing they could do because it was sent to collectionWhy could you not fix the problem you created to begin with? Do you think if we are not good customers, we would last years with Verizon? We have excellent credit history/EXCELLENT CREDIT and it would not bother you to tarnish itWe have been way too fair and forgiving with you for not charging you for the so many inconveniences that you have causedI even told Frontier rep that I am willing to pay some, it should be pro rated even though in reality, you owe us as I just want this to be over with, however they need to take this account from collection but she said, there is nothing they could do Isn't this against the law? No, Frontier needs to take this out from collection as we do not owe them anyThank you again Revdex.com for your help (John).Sincerely, [redacted] ***
Frontier has investigated the above statements and offers the following response: Frontier advises that the discount provided to consumers is dependent on a specific customer’s promotion and combined package.Frontier has issued the appropriate promotion to Mr***’s accountIn addition, Frontier has issued a credit of $($promotion with applicable taxes) to Mr***’s current billing.At this time, Mr [redacted] has a balance of $We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has billing discrepancyFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] April 11, and advised all promotions are activeFrontier explained several surcharges and taxesFrontier has set follow up to ensure bill accuracy We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionIn the complaint Ms [redacted] states she has experienced billing concerns and she is not able to access all of her channelsFrontier records indicate, Ms [redacted] had new service installed on 11/21/The first bill for this account generated on 12/17/and billed from the prorated time period of 11/21/- 12/16/and 12/17/- 1/16/This first statement totaled $and was due on or before 1/10/Frontier advises there were no billing errors with this statementFrontier spoke to Ms [redacted] on 2/16/and she expressed her concern with and channels not showing one of her TVsFrontier advises HD is included in all channel packages at no additional costFrontier confirms that the channels are programmed and recommended on the specific TV to refer to channels and which is the SD version and she confirmed that she was able to watch the channels.Frontier apologized for issue and as a courtesy issued a $one time credit to the account for the inconveniencesWe trust this will assist you in closing the complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier is insisting on holding us to a verbal 1year contract and we disagree with them on agreement we made We have asked to listen to the recording of our agreement and Mary (level supervisor with Frontier) stated we can't listen to it without a subpoena Supervisors have also told us they do not stand behind the quotes their representatives offer, so if we agreed verbally to an offer made by a representative it may not be honored by Frontier I was also told by another representative, Monique, on April that if I was offered a deal for only $per month more to our bill, I should have known that that was too cheap, and therefore I should have known that would not be right However, the representative I spoke to in September 2016, did offer to add internet service to our account for $more per month making our total bill around $28-per mo plus taxes and surcharges He also said our total bill would be around $per month I assumed that the representative was authorized to make the deal he was offering We just want to either: 1) Be let out of the contract, and go back to what we had prior to the addition of internet--and drop this service 2) Pay the amount we agreed to ($addition to our previous monthly payment of $18-$which would be $28-$plus taxes and surcharges 3) If Frontier continues to insist we are wrong, then we request they provide the recording of the conversation between myself and the representative when the deal was officially offered and accepted, in September of to both The Revdex.com and to [redacted] ***(the account is under) so that we are able to hear exactly what the agreement was during that conversation, and resolve this issue once and for all We want to honor the commitment we made, but don't feel we should be required to fulfill a contract we didn't agree to! We have spent many hours on the phone with various representatives trying to get this fixed.....one representative (Brian, who we spoke with on Feb at 4:55pm) said he understood our problem and said they had not put in the promotion code and he would fix it, but then the next month it was messed up again During the call with Mary on May at 4:28....she had yet another explanation She stated that they have added $to our previous amount, but that our taxes and surcharges were based on the value of our deal, not the actual rate we were paying--therefore our bill is higher....I told her that we hadn't been informed of that at anytime She said that they do not have to inform anyone of that, and that we would have to go to the library to find that information That was the first time we heard that explanation We have had nothing but run-a-round from Frontier since our first statement following the addition of internet services, with a different reason and story from each representative Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was charged after he terminated Frontier servicesMr [redacted] advises that his internet service was not workingFrontier has investigated the above statements and offers the following response: Frontier advises that prior to termination, Mr [redacted] was billed and thus incurred charges through the end of his billing cycle Frontier has issued an adjustment of $for Internet service on Mr***’s account.Frontier spoke to Mr [redacted] on March 28, and advised of this informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] stated he is having issues with installation of phone line to his accountFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on March 29, and confirmed that the phone line is working.Frontier has submitted a one-time credit of $ for the issues with the phone and internetThis credit will appear on the March billingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear Regards, [redacted] I'm sorry, I was just in the middle of Hurricane Irma and am now dealing with clean up and repairsEmail is best form of contact for me right nowThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I noted in my original communication, I DID call Frontier and spoke with a customer service rep I WAS given a confirmation number to confirm the alternate plan that would reduce my monthly charge Frontier never changed my plan They said there was a plan available that would reduce my monthly rate, that they would apply it to my account the day I had called, and now they deny it Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that Frontier has not been able to provide him with reliable TV and internet service, and has had both services interrupted multiple times during the month of January Mr [redacted] advises that he received a bill from Frontier for $212, which included an installation fee of $124.97, even though nothing was installed Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on January 24, and explained that a credit for $has already posted to his account and will be reflected on his February bill Frontier also explained to Mr [redacted] that second credit is pending for the $installation fee that was billed in error Frontier advises that the $installation has now been approved and will also be reflected on the next month’s bill Frontier advises that since Mr [redacted] cancelled his Frontier services effective January 24, 2047, both of these credits will result a credit balance of $41.10, which his February bill will reflect We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her internet service was not working for most of July 2017, August 2017, and September Ms [redacted] advises that she has a billing discrepancy with Frontier and was being billed after cancellation of servicesFrontier has investigated the above statements and offers the following response: Frontier advises that the only recent call that the customer made to report problems with the service was on September 4, 2017, and then Ms [redacted] requested cancellation of the service on September 9, Frontier advises that prior to the cancellation of her services, Ms [redacted] was billed her regular monthly rate of $34.99, for September Frontier gave her a partial month credit of $9.00, and the customer paid the remaining $as instructed.Frontier advises that for the month of October 2017, Ms [redacted] was billed a $cancellation fee for the internet and charged back $for a previous discount, for a total of $Frontier spoke with Ms [redacted] on October 30, and advised her of the above statementsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] had been without proper Internet speed, Internet connection issues, and telephone service interruption for quite some time nowMr [redacted] also stated that he would like Frontier to make the necessary changes to the service so that he gets the proper speed he is paying for along with a useable telephone service Frontier has investigated the above statements and offers the following response: Frontier found that Mr [redacted] had an open repair ticket dated June 2nd, and it was completed on June 4th, Frontier determined that it was not an outside issue and the Frontier technician resolved the issuesWhen Frontier spoke with Mr [redacted] on June 13th, we did place an Internet help desk call request because Mr [redacted] had couple concerns but did authorize Frontier to close out his recent complaint with the Revdex.comMr [redacted] was pleased with the response and has apologized for any inconvenience this may have caused himFrontier has contacted Mr [redacted] June 13th, and reviewed the account with himWe have advised him of the $courtesy credit being applied to his July 7th, statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier advises that a review of call recordings found that Ms [redacted] ’ was quoted $for Simply Broadband Max, $for Frontier Security and advised that she would receive a $bundle discount for bundling Dish Network billing with Frontier’s bill Frontier advises that on September 29, an order was placed to establish Simply Broadband Max and Frontier Security service effective October 4th The monthly rate for Simply Broadband Max is $with a year price lock and the monthly rate for Frontier Security is $with a price protection plan The customer receives a $bundle discount by bundling an existing Dish Network bill with Frontier’s bill Frontier advises that the technician completed a full installation of the internet service on September 30th and found that the customer’s inside wire had been remodeled therefore he had to run new inside wire for a jack Therefore the customer was billed for a new jack and a half hour of wiring Frontier advises that the October 13th bill statement reflected a balance of $which included the following charges: $high speed internet installation charge, $technician isolation charge, $activation charge, $for one month of service in advance dated 10/13/– 11/12/and $prorated charges for service dated 10/04/– 10/12/ Frontier advises that on October 13th Frontier Security was removed per Ms [redacted] ’ request Frontier advises that the November 13th bill statement reflects a balance due of $which includes current charges of $and an unpaid balance of $from the October bill The current charge includes the following: $for Simply Broadband Max service dated 11/13/– 12/12/16, $for Dish Network service dated 11/09/– 12/12/(month and days), a $credit for Frontier Security being removed and a $late payment fee Frontier advises that credits totaling $have been applied to Ms [redacted] ’ account waiving the technician isolation charge, the high speed internet installation charge, the activation fee, the late payment fee and a courtesy credit Frontier advises that Ms [redacted] bill is accurate and no further credit is warranted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I would reguest that frontier allow myself to drop there poor services I am right on years old and the wife is right on years of age and with our health we need a phone service and internet that works all times and frontier does not pervide anything close to thatthey have been dishonest in services and costs and I am just wanting a service I can count on in time of needif you can not help us, then we will try to find monies to pay them off so ,we can find more reliable servicegiving them money for nothing seems unfair but, I cannot expect frontier to be anything but dishonest and money is there goal thank you for your time in this matter, [redacted] e [redacted]
Frontier has investigated the above statements and offers the following response: Frontier is pleased to advise that there is currently no outstanding balance on the above reference account.Frontier has requested Equifax and Experian remove the Frontier reference from the credit report of Ms [redacted] .Frontier has contacted Ms [redacted] per the email on her complaint to provide documentation.Frontier has contacted Ms [redacted] to ensure satisfaction, and provided contact information notated below We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that his service order for new Frontier Internet service has been delayed several times and he wants his service connected as soon as possible Mr [redacted] stated that he has taken time off from work at least two occasions but the Frontier technician did not arrive to complete his installation Mr [redacted] states he has received a call from Frontier advising him that his service order will be delayed and an excuse why Frontier cannot complete the work Mr [redacted] states he has spoken to supervisors but they were not able to resolve his issue Mr [redacted] advises he has been on hold with Frontier a total of eleven hours and is highly frustratedFrontier has investigated the above statements and offers the following response: Mr [redacted] was contacted on May 25, and he stated that his Internet service has been working as of May 17, Frontier does apologize for any delay and time spent on the phone with Frontier in an effort to have his service installedMr [redacted] has not received a Frontier bill at this time, however when the first bill prints he should not be billed an install fee for the Frontier Internet connection completed by the technicianWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier investigated and found Mr [redacted] was on a grandfathered plan for his phone and Internet serviceThe promotional plan was on auto renewal without the customer’s knowledge.Frontier credited $in early termination fees and $in taxes and surchargesFrontier has made several attempts to reach Mr [redacted] , unfortunately, our attempts have been unsuccessful
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states Frontier should not be charging her an early termination fee of $ Frontier has investigated the above statements and offers the following response: Frontier does apologize for any inconvenience this may have caused Ms [redacted] Frontier spoke with Ms [redacted] on May 25, and verified a credit in the amount of the early termination fee ($131.53) has been applied to her Frontier account Frontier informed Ms [redacted] she has no balance due to Frontier and will be receiving a refund by check in the amount of $ Ms [redacted] will receive the refund check in days If Ms [redacted] has any additional questions, please contact Katherine H***, ###-###-####, to call if she needs any further assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
I apologize for the delay in my response to you, I attempted to leave a message for Ms [redacted] on April 11th, but she did not receive it I spoke with Ms [redacted] earlier today (April 26th) and discussed her service issues I will be working with tech support to help with her wireless connection and will be able to expand on problems and credits once I send my final reply Please re-open the information for this complaint so I can submit a final closure within the next week to days
Mr***'s account has been corrected Per Frontier Agent on 11/11/2016, the difference in the price billed comes from one promo being changed on the cust account causing the rest of the promos and credit to jump to $On 11/11/the agent changed everything over to Frontier and got the customer back to $a month with the Frontier Ttriple PlayAdjustments totaling $were applied to the account Case closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you again for taking the time to help uswe greatly appreciate itAll my numerous calls, inconveniences, frustrations were unanswered and attendedWe even posted on their website back in May to June, but not response until I filed with youThis was the first time that someone from Frontier actually called, so thank you.The bill that they filed for collection was about $because they included months even though we were not with them anymore Our bill every month with Verizon was around $275+ which they took overYes, there was an adjustment of $but that was because when I called May 12th to finally complain, after so much frustration, the representative (Rob) gave me credit for Starz/Encore that we did not get anymore but yet was charged (I specifically asked these channels because my husband loved these so he has been mad that he could not longer watch any shows from these channels)That was supposed to be $and this was adjustment for MayWe were not able to access those channels anyway and many others since they took over in AprilThe other $was adjustment for the internet for MayThere was no adjustment whatsoever for the phone that did not work, the other channels that did not exist nor the internet issues since they took over in April Also, when I saw my billing for May to June, those adjustments were not reflected on the bill until I called again The $would be an incorrect amountThe last bill was supposed to cover May 13th to June 12th, and they bill you this on the 7th of June (the repI spoke to on the 8th explained it)I did call our credit card and reversed this payment on June 9th because despite the continued issues we were having everyday, our ENTIRE SERVICE BUNDLE completely shut down OR DO NOT EXIST ANYMORE since June 8thNo one bothered to helpWhy would we be charged for the entire month when all our services or what little there was ceased to exist since June 8th? We were not with Time Warner until June 15thOur home phone did not work anymore since April, channels we paid did not exist and internet barely workedWe constantly have to unplug router almost throughout the dayWe spent three days in hotel room to get services and up our data on our phones so we could get some services, yet no compensation was offeredAdditionally, the representative from Frontier who called told me that there was nothing they could do to take it out from collectionYou put it there, you should be able to take it outA couple of representatives who I talk to in the company tell me to just dispute it to the credit bureaus and that is ridiculousAnother time wasted, another inconvenience which they could care lessShe said, it is up to me if I pay the $or not but there is nothing they could do because it was sent to collectionWhy could you not fix the problem you created to begin with? Do you think if we are not good customers, we would last years with Verizon? We have excellent credit history/EXCELLENT CREDIT and it would not bother you to tarnish itWe have been way too fair and forgiving with you for not charging you for the so many inconveniences that you have causedI even told Frontier rep that I am willing to pay some, it should be pro rated even though in reality, you owe us as I just want this to be over with, however they need to take this account from collection but she said, there is nothing they could do Isn't this against the law? No, Frontier needs to take this out from collection as we do not owe them anyThank you again Revdex.com for your help (John).Sincerely, [redacted] ***
Frontier has investigated the above statements and offers the following response: Frontier advises that the discount provided to consumers is dependent on a specific customer’s promotion and combined package.Frontier has issued the appropriate promotion to Mr***’s accountIn addition, Frontier has issued a credit of $($promotion with applicable taxes) to Mr***’s current billing.At this time, Mr [redacted] has a balance of $We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he has billing discrepancyFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] April 11, and advised all promotions are activeFrontier explained several surcharges and taxesFrontier has set follow up to ensure bill accuracy We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionIn the complaint Ms [redacted] states she has experienced billing concerns and she is not able to access all of her channelsFrontier records indicate, Ms [redacted] had new service installed on 11/21/The first bill for this account generated on 12/17/and billed from the prorated time period of 11/21/- 12/16/and 12/17/- 1/16/This first statement totaled $and was due on or before 1/10/Frontier advises there were no billing errors with this statementFrontier spoke to Ms [redacted] on 2/16/and she expressed her concern with and channels not showing one of her TVsFrontier advises HD is included in all channel packages at no additional costFrontier confirms that the channels are programmed and recommended on the specific TV to refer to channels and which is the SD version and she confirmed that she was able to watch the channels.Frontier apologized for issue and as a courtesy issued a $one time credit to the account for the inconveniencesWe trust this will assist you in closing the complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier is insisting on holding us to a verbal 1year contract and we disagree with them on agreement we made We have asked to listen to the recording of our agreement and Mary (level supervisor with Frontier) stated we can't listen to it without a subpoena Supervisors have also told us they do not stand behind the quotes their representatives offer, so if we agreed verbally to an offer made by a representative it may not be honored by Frontier I was also told by another representative, Monique, on April that if I was offered a deal for only $per month more to our bill, I should have known that that was too cheap, and therefore I should have known that would not be right However, the representative I spoke to in September 2016, did offer to add internet service to our account for $more per month making our total bill around $28-per mo plus taxes and surcharges He also said our total bill would be around $per month I assumed that the representative was authorized to make the deal he was offering We just want to either: 1) Be let out of the contract, and go back to what we had prior to the addition of internet--and drop this service 2) Pay the amount we agreed to ($addition to our previous monthly payment of $18-$which would be $28-$plus taxes and surcharges 3) If Frontier continues to insist we are wrong, then we request they provide the recording of the conversation between myself and the representative when the deal was officially offered and accepted, in September of to both The Revdex.com and to [redacted] ***(the account is under) so that we are able to hear exactly what the agreement was during that conversation, and resolve this issue once and for all We want to honor the commitment we made, but don't feel we should be required to fulfill a contract we didn't agree to! We have spent many hours on the phone with various representatives trying to get this fixed.....one representative (Brian, who we spoke with on Feb at 4:55pm) said he understood our problem and said they had not put in the promotion code and he would fix it, but then the next month it was messed up again During the call with Mary on May at 4:28....she had yet another explanation She stated that they have added $to our previous amount, but that our taxes and surcharges were based on the value of our deal, not the actual rate we were paying--therefore our bill is higher....I told her that we hadn't been informed of that at anytime She said that they do not have to inform anyone of that, and that we would have to go to the library to find that information That was the first time we heard that explanation We have had nothing but run-a-round from Frontier since our first statement following the addition of internet services, with a different reason and story from each representative Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was charged after he terminated Frontier servicesMr [redacted] advises that his internet service was not workingFrontier has investigated the above statements and offers the following response: Frontier advises that prior to termination, Mr [redacted] was billed and thus incurred charges through the end of his billing cycle Frontier has issued an adjustment of $for Internet service on Mr***’s account.Frontier spoke to Mr [redacted] on March 28, and advised of this informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] stated he is having issues with installation of phone line to his accountFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on March 29, and confirmed that the phone line is working.Frontier has submitted a one-time credit of $ for the issues with the phone and internetThis credit will appear on the March billingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear Regards, [redacted] I'm sorry, I was just in the middle of Hurricane Irma and am now dealing with clean up and repairsEmail is best form of contact for me right nowThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As I noted in my original communication, I DID call Frontier and spoke with a customer service rep I WAS given a confirmation number to confirm the alternate plan that would reduce my monthly charge Frontier never changed my plan They said there was a plan available that would reduce my monthly rate, that they would apply it to my account the day I had called, and now they deny it Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that Frontier has not been able to provide him with reliable TV and internet service, and has had both services interrupted multiple times during the month of January Mr [redacted] advises that he received a bill from Frontier for $212, which included an installation fee of $124.97, even though nothing was installed Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on January 24, and explained that a credit for $has already posted to his account and will be reflected on his February bill Frontier also explained to Mr [redacted] that second credit is pending for the $installation fee that was billed in error Frontier advises that the $installation has now been approved and will also be reflected on the next month’s bill Frontier advises that since Mr [redacted] cancelled his Frontier services effective January 24, 2047, both of these credits will result a credit balance of $41.10, which his February bill will reflect We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her internet service was not working for most of July 2017, August 2017, and September Ms [redacted] advises that she has a billing discrepancy with Frontier and was being billed after cancellation of servicesFrontier has investigated the above statements and offers the following response: Frontier advises that the only recent call that the customer made to report problems with the service was on September 4, 2017, and then Ms [redacted] requested cancellation of the service on September 9, Frontier advises that prior to the cancellation of her services, Ms [redacted] was billed her regular monthly rate of $34.99, for September Frontier gave her a partial month credit of $9.00, and the customer paid the remaining $as instructed.Frontier advises that for the month of October 2017, Ms [redacted] was billed a $cancellation fee for the internet and charged back $for a previous discount, for a total of $Frontier spoke with Ms [redacted] on October 30, and advised her of the above statementsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] had been without proper Internet speed, Internet connection issues, and telephone service interruption for quite some time nowMr [redacted] also stated that he would like Frontier to make the necessary changes to the service so that he gets the proper speed he is paying for along with a useable telephone service Frontier has investigated the above statements and offers the following response: Frontier found that Mr [redacted] had an open repair ticket dated June 2nd, and it was completed on June 4th, Frontier determined that it was not an outside issue and the Frontier technician resolved the issuesWhen Frontier spoke with Mr [redacted] on June 13th, we did place an Internet help desk call request because Mr [redacted] had couple concerns but did authorize Frontier to close out his recent complaint with the Revdex.comMr [redacted] was pleased with the response and has apologized for any inconvenience this may have caused himFrontier has contacted Mr [redacted] June 13th, and reviewed the account with himWe have advised him of the $courtesy credit being applied to his July 7th, statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier advises that a review of call recordings found that Ms [redacted] ’ was quoted $for Simply Broadband Max, $for Frontier Security and advised that she would receive a $bundle discount for bundling Dish Network billing with Frontier’s bill Frontier advises that on September 29, an order was placed to establish Simply Broadband Max and Frontier Security service effective October 4th The monthly rate for Simply Broadband Max is $with a year price lock and the monthly rate for Frontier Security is $with a price protection plan The customer receives a $bundle discount by bundling an existing Dish Network bill with Frontier’s bill Frontier advises that the technician completed a full installation of the internet service on September 30th and found that the customer’s inside wire had been remodeled therefore he had to run new inside wire for a jack Therefore the customer was billed for a new jack and a half hour of wiring Frontier advises that the October 13th bill statement reflected a balance of $which included the following charges: $high speed internet installation charge, $technician isolation charge, $activation charge, $for one month of service in advance dated 10/13/– 11/12/and $prorated charges for service dated 10/04/– 10/12/ Frontier advises that on October 13th Frontier Security was removed per Ms [redacted] ’ request Frontier advises that the November 13th bill statement reflects a balance due of $which includes current charges of $and an unpaid balance of $from the October bill The current charge includes the following: $for Simply Broadband Max service dated 11/13/– 12/12/16, $for Dish Network service dated 11/09/– 12/12/(month and days), a $credit for Frontier Security being removed and a $late payment fee Frontier advises that credits totaling $have been applied to Ms [redacted] ’ account waiving the technician isolation charge, the high speed internet installation charge, the activation fee, the late payment fee and a courtesy credit Frontier advises that Ms [redacted] bill is accurate and no further credit is warranted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I would reguest that frontier allow myself to drop there poor services I am right on years old and the wife is right on years of age and with our health we need a phone service and internet that works all times and frontier does not pervide anything close to thatthey have been dishonest in services and costs and I am just wanting a service I can count on in time of needif you can not help us, then we will try to find monies to pay them off so ,we can find more reliable servicegiving them money for nothing seems unfair but, I cannot expect frontier to be anything but dishonest and money is there goal thank you for your time in this matter, [redacted] e [redacted]
Frontier has investigated the above statements and offers the following response: Frontier is pleased to advise that there is currently no outstanding balance on the above reference account.Frontier has requested Equifax and Experian remove the Frontier reference from the credit report of Ms [redacted] .Frontier has contacted Ms [redacted] per the email on her complaint to provide documentation.Frontier has contacted Ms [redacted] to ensure satisfaction, and provided contact information notated below We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that his service order for new Frontier Internet service has been delayed several times and he wants his service connected as soon as possible Mr [redacted] stated that he has taken time off from work at least two occasions but the Frontier technician did not arrive to complete his installation Mr [redacted] states he has received a call from Frontier advising him that his service order will be delayed and an excuse why Frontier cannot complete the work Mr [redacted] states he has spoken to supervisors but they were not able to resolve his issue Mr [redacted] advises he has been on hold with Frontier a total of eleven hours and is highly frustratedFrontier has investigated the above statements and offers the following response: Mr [redacted] was contacted on May 25, and he stated that his Internet service has been working as of May 17, Frontier does apologize for any delay and time spent on the phone with Frontier in an effort to have his service installedMr [redacted] has not received a Frontier bill at this time, however when the first bill prints he should not be billed an install fee for the Frontier Internet connection completed by the technicianWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier investigated and found Mr [redacted] was on a grandfathered plan for his phone and Internet serviceThe promotional plan was on auto renewal without the customer’s knowledge.Frontier credited $in early termination fees and $in taxes and surchargesFrontier has made several attempts to reach Mr [redacted] , unfortunately, our attempts have been unsuccessful
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states Frontier should not be charging her an early termination fee of $ Frontier has investigated the above statements and offers the following response: Frontier does apologize for any inconvenience this may have caused Ms [redacted] Frontier spoke with Ms [redacted] on May 25, and verified a credit in the amount of the early termination fee ($131.53) has been applied to her Frontier account Frontier informed Ms [redacted] she has no balance due to Frontier and will be receiving a refund by check in the amount of $ Ms [redacted] will receive the refund check in days If Ms [redacted] has any additional questions, please contact Katherine H***, ###-###-####, to call if she needs any further assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
I apologize for the delay in my response to you, I attempted to leave a message for Ms [redacted] on April 11th, but she did not receive it I spoke with Ms [redacted] earlier today (April 26th) and discussed her service issues I will be working with tech support to help with her wireless connection and will be able to expand on problems and credits once I send my final reply Please re-open the information for this complaint so I can submit a final closure within the next week to days