Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time.Frontier has investigated Ms [redacted] ’s account and has determined that Ms [redacted] resides in an area where high Internet usage during peak periods could be affecting Internet service speeds.Frontier also advises that the available Internet speed depends on the distance from Frontier’s closest facilities Ms [redacted] ’s location is over 14,from the nearest Frontier facilities Frontier is providing the fastest Internet speed that it can provide at this location at this timeA Frontier technician was dispatched and repaired damage caused by animal activity After the repair the technician and performed a speed test The speed tested at that time was MbpsFrontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Ms [redacted] ’s area at this timeFrontier spoke with Ms [redacted] on February 1, to provide the above information
Per Frontier records, Mr [redacted] qualified for the $amazon Gift Card There was an error in processing the request for the card to be sent to him A Frontier representative changed the codes for the gift card on the account and it shows as being mailed to Mr [redacted] early February.I called and spoke to Mr [redacted] and he advised that he received his $Amazon Gift Card by mail last week Mr [redacted] is satisfied with the resolutionCase closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve the issue.I have decided to wait another month to make sure that the statement comes in correctly again I want to make sure that this faulty billing does not occur again after this month Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that her bill increased when Frontier took over from VerizonFrontier has investigated the above statements and offers the following response: Frontier advises that as of September 12, we contacted Ms [redacted] and she advised all issues have since been resolvedFrontier advises that $in adjustments were applied on August 1st, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Mr [redacted] states that the internet service is slowMr [redacted] states that sometimes they can play games and other times it takes to long Frontier has investigated the above statements and offers the following response: Frontier review the account and we sent a service technician on May 4, who replaced the modern and clear some trouble that was on the port of the lineFrontier called and left messages to confirm that the service is working better and to acknowledge this case We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Ben D [redacted] Department:
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he cancelled his Frontier telephone and television services but wanted to keep his Internet service with FrontierMr [redacted] further states he was advised he would have to start a new account and his credit would need to be runThe new service order was placed on April 3, and as of April 4, Mr [redacted] reports he is still waiting for service Frontier has investigated the above statements and offers the following response: Frontier investigated Mr [redacted] account and determined that Frontier successfully ported Mr [redacted] telephone number on March 29, Frontier did place a new service order for Mr [redacted] on April 3, and the order was placed on hold for notarized picture IDFrontier spoke with Mr [redacted] on April 6, he provided the notarized identification and the order was immediately releasedFrontier spoke with Mr [redacted] on April 6, and he is now satisfied with FrontierMr [redacted] has also been provided with a direct contact number should he have any future concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Complaint Number: [redacted] Company Code: Frontier Customer Name: * Phone [redacted] Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: He was having issues being installed and that we had misplaced his order and could not find it in our system Frontier has investigated the above statements and offers the following response: · Frontier located Mr***’s work order and installed him on May 2nd· The customer request one month credit for the issues being installed we granted a credit for the amount of $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier as an existing customer he should have the ability to get the current new customer priceFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on September 25, and advised his price is $plus any applicable taxes and fees through January 9, when his first promotion expires.The current price for new customer signing up for internet only just started as of August 1, 2017.Frontier advises the new customer promotion for internet only requires a $install fee Mr [redacted] did not have to pay when he signed up for his new service on June 24, 2017.Mr [redacted] bill is showing past because to date the only payment Frontier has received is for $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that Frontier doesn’t have Internet service available to his location, however within a mile from his home Frontier offers DSL and FIOS services to the customers in this area Approximately years ago a service manager walked around this area surveying potential customers to see if they would be interested in the services if Frontier was able to expand Many people responded they would sign up if it were to be available, still nothing Mr [redacted] would like to know if and when this will be available to him and his neighborsFrontier has investigated the above statements and offers the following response: Frontier is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans to offer service in Mr***’sneighborhood at this time Frontier is continuing to use Connect America Fund (“CAF”) Funding in the most effective way to reach as many customers as possible CAF is a six-year program ending in 2020, and at this time CAF funding is not being allocated to expand areas that don’t already have service but to give better service to homes that are already qualified to get the service There are not any plans for this area in the next two years to make any changesFrontier advised Mr [redacted] of this information on April 11, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] stated she did an online Chat with Frontier on 12/23/to change her wifi password Ms [redacted] states she was advised the modem was too old and a new one would be shipped at no charge.Ms [redacted] stated she contacted Frontier regarding the loss of channel (ABC) due to the ongoing negotiations.Ms [redacted] stated she was advised her contract was renewed 12/23/in which she did not request Frontier has investigated the above statements and offers the following response: Frontier has attempted to reach Ms [redacted] and left a return contact number Frontier will make additional attempts to reach Ms [redacted] to assist.Frontier records do not show a modem has shipped out and currently waiting for the transcript to review the call.Frontier continues negotiations with Sinclair, the local TV broadcaster, who continues to insist on a rate increase of more than 200% for the affected channelsAccordingly, at this time, Frontier is unable to include Sinclair programming in your channel lineupWe are working hard to negotiate a reasonable rate, but we won't settle for less than fair pricing for our customersPlease visit [redacted] for continuous updates.In the interim, please check our TV Viewing Alternatives webpage at [redacted] Many of the most recent episodes from the affected stations are available on demand through the affiliate web sites, such as [redacted] , [redacted] , etc., and customers are also able to access broadcast television stations using an over-the-air antenna Sinclair’s latest demands illustrate the disproportionate power that local broadcasters wield in retransmission consent negotiations and shows Sinclair’s willingness to drive up customer costs The FCC’s and Congress’s current retransmission consent process rules allow big broadcasters like Sinclair to charge exorbitant prices or cutoff customers Frontier won't settle for less than fair pricing for our customers We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Frontier Communications Frontier has received the following complaint : [redacted] ’s daughter, [redacted] , states that the account was disconnected in January and she was told it would be three billing cycles before they would receive a refund on her mother’s account She is expecting a refund by mid-April Frontier has investigated the above statements and offers the following response: Frontier records demonstrate that Ms [redacted] ’s account was disconnected on January 8, Frontier’s policy is to process refunds on customer initiated disconnects within two to three billing cycles Ms [redacted] ’s statement cycles on the first of each month therefore her first closing statement generated on February 1, 2018.Frontier has requested an expedited refund and Ms [redacted] will receive her refund in 7-business daysWe trust that this information will assist you in closing this complaint We apologize for any inconvenience Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Donna JM [redacted] Department: Consumer Relations Contact: ###-###-#### Tell us why here
Thank you for referring the complaint of [redacted] , INC to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] from [redacted] , INC indicates her account was disconnected January Verizon continued to bill her for services after it was disconnected, and she is having a difficult time getting the bill credited Frontier has investigated the above statements and offers the following response: Frontier reviewed the account for [redacted] , INC and issued the credit back to the original date of the disconnect requestMs [redacted] has been notified of the credit amount and is very happy with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] from [redacted] , INC has experienced as a result of the above matter Tell us why here
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s internet installation was a self-install.A repair ticket was placed to provide a full installationThe trouble ticket was originally due for 8/6/and the customer requested to reschedule it for 8/ When we went out to the residence the customer was not at home nor was there a number to contact.Ms [redacted] disconnected services on 8/12/not allowing Frontier the opportunity to resolve the matter.Frontier finds that Ms [redacted] does owe Frontier for the modem shipment and the minimum days of chargesWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advised that refunds are issued within days after the disconnect date.This allows all credits and charges to be applied to the billingIn addition, it allows the customer’s account to cycle out of the Frontier billing system.As a courtesy, Frontier has expedited the refund requestMs [redacted] will receive her refund of $in to business daysWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
10-Frontier left a detailed voice mail apologizing for the experience and advised that we have issued credits for the install fees and the issued a rerate of the difference Internet she was billed and quotedAdvised that a refund check will be mailed to her within four week
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advise Frontier she is having a hard time getting Frontier to finish her telephone repair Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on March 3, and was informed the temporary wrap issue has been repaired and the service is working well now We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Ms [redacted] request to cancel phone and keep Internet.A Frontier consultant has been in direct contact with Ms [redacted] and advised all credits ($ 338.66) for incorrect billing have been applied to the account.The balance of $is valid and due by 02/06/to avoid the disconnect notice We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her Frontier internet service has only been running at speeds of megabits per second, and that she pays speeds of to megabits She also advises that she experiences frequent internet outages that last from to days whenever rainsMs [redacted] advises that she called Frontier to request a repair ticket be set up to restore her internet service and was told that it would be days before a technician could come outMs [redacted] advises that the cable line needs to be repaired so that her internet service and a credit issued for the time in which she had no service Frontier has investigated the above statements and offers the following response: Frontier advises that a technician came out to Ms***’s home on June 20, 2017, days after the start of her internet service outage, and repaired the internet cable line so that the internet service was restoredFrontier advises that a credit in the amount of $was issued to the customer’s account to compensate her for days in which she had no internet service This period of time included days in February 2017, days in April 2017, and days in June Frontier spoke with Ms [redacted] on June 21, She was advised that the speed of the internet can depend on a number of factors, such as the number of devices that are connected to the internet at one time and what the internet is being used for Although she informed Frontier that the internet speed has not exceeded megabits after the internet service was restored, her internet speed is provisioned for speeds as fast as megabits, and there is no guarantee of that speed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier advises an order was submitted on October 2, to cancel the account in Ms***’s grandmothers name, order confirmation number is [redacted] .Frontier also advises a new order was created on October 2, to have new services installed with faster internet speed under Ms***s name, order confirmation number is [redacted] with an installation date set for October 5, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] A***s may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing final bill charged entire month after disconnectFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] request disconnect on March 26, The final bill cycle was March thru April 19, for $ Frontier policy bills in day cycles with no proration after disconnect.Frontier spoke with Mr [redacted] on April 24, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time.Frontier has investigated Ms [redacted] ’s account and has determined that Ms [redacted] resides in an area where high Internet usage during peak periods could be affecting Internet service speeds.Frontier also advises that the available Internet speed depends on the distance from Frontier’s closest facilities Ms [redacted] ’s location is over 14,from the nearest Frontier facilities Frontier is providing the fastest Internet speed that it can provide at this location at this timeA Frontier technician was dispatched and repaired damage caused by animal activity After the repair the technician and performed a speed test The speed tested at that time was MbpsFrontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Ms [redacted] ’s area at this timeFrontier spoke with Ms [redacted] on February 1, to provide the above information
Per Frontier records, Mr [redacted] qualified for the $amazon Gift Card There was an error in processing the request for the card to be sent to him A Frontier representative changed the codes for the gift card on the account and it shows as being mailed to Mr [redacted] early February.I called and spoke to Mr [redacted] and he advised that he received his $Amazon Gift Card by mail last week Mr [redacted] is satisfied with the resolutionCase closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve the issue.I have decided to wait another month to make sure that the statement comes in correctly again I want to make sure that this faulty billing does not occur again after this month Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that her bill increased when Frontier took over from VerizonFrontier has investigated the above statements and offers the following response: Frontier advises that as of September 12, we contacted Ms [redacted] and she advised all issues have since been resolvedFrontier advises that $in adjustments were applied on August 1st, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Mr [redacted] states that the internet service is slowMr [redacted] states that sometimes they can play games and other times it takes to long Frontier has investigated the above statements and offers the following response: Frontier review the account and we sent a service technician on May 4, who replaced the modern and clear some trouble that was on the port of the lineFrontier called and left messages to confirm that the service is working better and to acknowledge this case We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Ben D [redacted] Department:
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he cancelled his Frontier telephone and television services but wanted to keep his Internet service with FrontierMr [redacted] further states he was advised he would have to start a new account and his credit would need to be runThe new service order was placed on April 3, and as of April 4, Mr [redacted] reports he is still waiting for service Frontier has investigated the above statements and offers the following response: Frontier investigated Mr [redacted] account and determined that Frontier successfully ported Mr [redacted] telephone number on March 29, Frontier did place a new service order for Mr [redacted] on April 3, and the order was placed on hold for notarized picture IDFrontier spoke with Mr [redacted] on April 6, he provided the notarized identification and the order was immediately releasedFrontier spoke with Mr [redacted] on April 6, and he is now satisfied with FrontierMr [redacted] has also been provided with a direct contact number should he have any future concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Complaint Number: [redacted] Company Code: Frontier Customer Name: * Phone [redacted] Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: He was having issues being installed and that we had misplaced his order and could not find it in our system Frontier has investigated the above statements and offers the following response: · Frontier located Mr***’s work order and installed him on May 2nd· The customer request one month credit for the issues being installed we granted a credit for the amount of $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier as an existing customer he should have the ability to get the current new customer priceFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on September 25, and advised his price is $plus any applicable taxes and fees through January 9, when his first promotion expires.The current price for new customer signing up for internet only just started as of August 1, 2017.Frontier advises the new customer promotion for internet only requires a $install fee Mr [redacted] did not have to pay when he signed up for his new service on June 24, 2017.Mr [redacted] bill is showing past because to date the only payment Frontier has received is for $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that Frontier doesn’t have Internet service available to his location, however within a mile from his home Frontier offers DSL and FIOS services to the customers in this area Approximately years ago a service manager walked around this area surveying potential customers to see if they would be interested in the services if Frontier was able to expand Many people responded they would sign up if it were to be available, still nothing Mr [redacted] would like to know if and when this will be available to him and his neighborsFrontier has investigated the above statements and offers the following response: Frontier is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans to offer service in Mr***’sneighborhood at this time Frontier is continuing to use Connect America Fund (“CAF”) Funding in the most effective way to reach as many customers as possible CAF is a six-year program ending in 2020, and at this time CAF funding is not being allocated to expand areas that don’t already have service but to give better service to homes that are already qualified to get the service There are not any plans for this area in the next two years to make any changesFrontier advised Mr [redacted] of this information on April 11, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] stated she did an online Chat with Frontier on 12/23/to change her wifi password Ms [redacted] states she was advised the modem was too old and a new one would be shipped at no charge.Ms [redacted] stated she contacted Frontier regarding the loss of channel (ABC) due to the ongoing negotiations.Ms [redacted] stated she was advised her contract was renewed 12/23/in which she did not request Frontier has investigated the above statements and offers the following response: Frontier has attempted to reach Ms [redacted] and left a return contact number Frontier will make additional attempts to reach Ms [redacted] to assist.Frontier records do not show a modem has shipped out and currently waiting for the transcript to review the call.Frontier continues negotiations with Sinclair, the local TV broadcaster, who continues to insist on a rate increase of more than 200% for the affected channelsAccordingly, at this time, Frontier is unable to include Sinclair programming in your channel lineupWe are working hard to negotiate a reasonable rate, but we won't settle for less than fair pricing for our customersPlease visit [redacted] for continuous updates.In the interim, please check our TV Viewing Alternatives webpage at [redacted] Many of the most recent episodes from the affected stations are available on demand through the affiliate web sites, such as [redacted] , [redacted] , etc., and customers are also able to access broadcast television stations using an over-the-air antenna Sinclair’s latest demands illustrate the disproportionate power that local broadcasters wield in retransmission consent negotiations and shows Sinclair’s willingness to drive up customer costs The FCC’s and Congress’s current retransmission consent process rules allow big broadcasters like Sinclair to charge exorbitant prices or cutoff customers Frontier won't settle for less than fair pricing for our customers We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Frontier Communications Frontier has received the following complaint : [redacted] ’s daughter, [redacted] , states that the account was disconnected in January and she was told it would be three billing cycles before they would receive a refund on her mother’s account She is expecting a refund by mid-April Frontier has investigated the above statements and offers the following response: Frontier records demonstrate that Ms [redacted] ’s account was disconnected on January 8, Frontier’s policy is to process refunds on customer initiated disconnects within two to three billing cycles Ms [redacted] ’s statement cycles on the first of each month therefore her first closing statement generated on February 1, 2018.Frontier has requested an expedited refund and Ms [redacted] will receive her refund in 7-business daysWe trust that this information will assist you in closing this complaint We apologize for any inconvenience Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Donna JM [redacted] Department: Consumer Relations Contact: ###-###-#### Tell us why here
Thank you for referring the complaint of [redacted] , INC to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] from [redacted] , INC indicates her account was disconnected January Verizon continued to bill her for services after it was disconnected, and she is having a difficult time getting the bill credited Frontier has investigated the above statements and offers the following response: Frontier reviewed the account for [redacted] , INC and issued the credit back to the original date of the disconnect requestMs [redacted] has been notified of the credit amount and is very happy with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] from [redacted] , INC has experienced as a result of the above matter Tell us why here
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s internet installation was a self-install.A repair ticket was placed to provide a full installationThe trouble ticket was originally due for 8/6/and the customer requested to reschedule it for 8/ When we went out to the residence the customer was not at home nor was there a number to contact.Ms [redacted] disconnected services on 8/12/not allowing Frontier the opportunity to resolve the matter.Frontier finds that Ms [redacted] does owe Frontier for the modem shipment and the minimum days of chargesWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advised that refunds are issued within days after the disconnect date.This allows all credits and charges to be applied to the billingIn addition, it allows the customer’s account to cycle out of the Frontier billing system.As a courtesy, Frontier has expedited the refund requestMs [redacted] will receive her refund of $in to business daysWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
10-Frontier left a detailed voice mail apologizing for the experience and advised that we have issued credits for the install fees and the issued a rerate of the difference Internet she was billed and quotedAdvised that a refund check will be mailed to her within four week
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advise Frontier she is having a hard time getting Frontier to finish her telephone repair Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on March 3, and was informed the temporary wrap issue has been repaired and the service is working well now We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Ms [redacted] request to cancel phone and keep Internet.A Frontier consultant has been in direct contact with Ms [redacted] and advised all credits ($ 338.66) for incorrect billing have been applied to the account.The balance of $is valid and due by 02/06/to avoid the disconnect notice We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her Frontier internet service has only been running at speeds of megabits per second, and that she pays speeds of to megabits She also advises that she experiences frequent internet outages that last from to days whenever rainsMs [redacted] advises that she called Frontier to request a repair ticket be set up to restore her internet service and was told that it would be days before a technician could come outMs [redacted] advises that the cable line needs to be repaired so that her internet service and a credit issued for the time in which she had no service Frontier has investigated the above statements and offers the following response: Frontier advises that a technician came out to Ms***’s home on June 20, 2017, days after the start of her internet service outage, and repaired the internet cable line so that the internet service was restoredFrontier advises that a credit in the amount of $was issued to the customer’s account to compensate her for days in which she had no internet service This period of time included days in February 2017, days in April 2017, and days in June Frontier spoke with Ms [redacted] on June 21, She was advised that the speed of the internet can depend on a number of factors, such as the number of devices that are connected to the internet at one time and what the internet is being used for Although she informed Frontier that the internet speed has not exceeded megabits after the internet service was restored, her internet speed is provisioned for speeds as fast as megabits, and there is no guarantee of that speed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier advises an order was submitted on October 2, to cancel the account in Ms***’s grandmothers name, order confirmation number is [redacted] .Frontier also advises a new order was created on October 2, to have new services installed with faster internet speed under Ms***s name, order confirmation number is [redacted] with an installation date set for October 5, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] A***s may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing final bill charged entire month after disconnectFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] request disconnect on March 26, The final bill cycle was March thru April 19, for $ Frontier policy bills in day cycles with no proration after disconnect.Frontier spoke with Mr [redacted] on April 24, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter