Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: Billing overages Frontier has investigated the above statements and offers the following response: Frontier Communications investigated the account and found missing monthly promotionsThis error has been resolved by placing an order to activate the promotions correctlyOrder number [redacted] to correct these missing promotionsFrontier has also waived the installation charge for the upgrade to the internet of $on 08/26/ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was being duplicate billed for servicesMr [redacted] advised that he was reported to the credit bureau affecting his credit score Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mr [redacted] to apologize for his inconvenienceFrontier has issued credit to zero out the duplicate account and sent deletion letters to both the customer and the credit bureaus We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to get out of the contract with out ETF since the service that was promised to me was not delivered Regards, [redacted] ***
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised that she has made numerous calls to resolve her billing disputeFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s account and advises that the balance on her November 28, bill statement is zero.Frontier was unable to speak with Ms [redacted] but left message and email to advise of the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Lori F [redacted] Department: Customer Relations Telephone Number: ###-###-#### X Fax Number: ###-###-####
Tell us why here Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that she was billed for services from Frontier for Internet service that never workedMr [redacted] also states that frontier is continuing to bill her for service she does not haveFrontier has investigated the above statements and offers the following response:Frontier advises that the service was for telephone and Internet serviceFrontier records show that there was a report made on April 7, for Internet issues and an adjustment was issued in the amount of $Frontier does not find evidence that there have been any further reports of internet service issuesFrontier records do show that the phone had been used to make toll calls beginning in April up to October 2016.Frontier records show the service was terminated for nonpayment on October 11, 2016.Frontier spoke with Ms [redacted] on March 2, to review this information with herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was charged for an internet upgrade by Frontier that she never received or requested.Ms [redacted] advises she was charged a termination fee, however, no services were cancelledFrontier has investigated the above statements and offers the following response: Frontier advises an investigation of the account shows Ms [redacted] was charged for an upgrade due to a service order errorMs***’s account has been returned to their regular services.Frontier advises credits totaling $have been applied to Ms***’s account for the early termination fee and upgrade charges.Frontier has contacted Ms [redacted] and advised of thee above statementMs [redacted] is satisfied with this resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] was attempting to change her telephone numberFrontier has investigated the above statements and offers the following response:There was confusion on the part of Frontier about what order to place to her Ms [redacted] a new telephone number An installation order was done to give her a new numberThis was not neededIt has since been corrected and she now has the correct phone number Also, Ms [redacted] had voicemail on this account She requested it to be removed The order has been placed to remove the voicemail Ms [redacted] agreed to close out the complaint with the removal of the voicemail She is satisfied her telephone number has been changed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advised he signed up for a year agreement with Frontier and was promised a $Amazon Gift card which he has not received yetMr [redacted] also advised he has called several times regarding the matter and has been told the gift card is being issued and he never receives it Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on January 19, and apologized for the delay in his gift card as well as any misinformation he may have received regarding the matter.Frontier explained to Mr [redacted] that we have identified the issue with the gift card issuance and are presently working to resolve the problem.Mr [redacted] was provided with direct contact information and has agreed to a follow up on the matter no later than January 26, 2017.Frontier recognizes that Mr [redacted] has met the requirements to receive the gift card and will be issuing the gift card as agreed upon when services were establishedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises that she received a bill after cancellation for a period of time that she does not believe she should owe forMs [redacted] advises that she was unable to resolve the issue with Frontier Customer Service Frontier has investigated the above statements and offers the following response: Frontier advises that a thorough audit has been done to Ms [redacted] ’s account, and an error was found in her final billing that was caused by changes being made to the service prior to cancellationAlso, a recurring credit that Ms [redacted] had been receiving was also owedFrontier advises that a credit was issued to Ms [redacted] ’s account on September 22, 2017.Frontier advises that we spoke to Ms [redacted] on September 22, to advise of the above
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that: Customer was paying $for his internet services and he is not getting the internet speed he is paying forFrontier has investigated the above statements and offers the following response: There was no account number associated with this complaint but I have found an account by the addressThe account is ###-###-####He is paying $for the internet service which is speeds of up to MegabytesHe is also paying $ for the internet securityFrontier has tried to contact Mr [redacted] at his can be reached number of ###-###-#### three times and has been unable to make contactFrontier has sent him a letter today March 15, Frontier has also tried to contact the account holder [redacted] at her can be reached number ###-###-#### and hasn’t heard anything yetWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review The Complaint states that: [redacted] advises that Frontier gave her the run around and she requested to cancel services Frontier has investigated the above statements and offers the following response: Frontier advises that Mrs***’s Services are disconnected and we are awaiting her final billing .Frontier will be zeroing the balance on the account upon generation of the final billMrs [redacted] has direct contact information for future concernsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
I have attached the last months billing I have highlighted the discounts and you can see on the most recent they lowered one discount and removed the other altogether The $was for one year According to dates on billing, which are correct, it should run until 9/17/
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises the BTN (Billing Telephone Number) ported out to another provider effective September 05, An ETF (Early Termination Fee) in the amount of $posted to the September 22, billing statementCredit in the amount of $was issued for the ETFPlease allow up to 1-bill cycles for credit to postOn January 25, I relayed the resolution to Mr*** We trust that this information will assist you in closing this complaintMr [redacted] may contact me directly at ###-###-#### EXT [redacted] should he require further assistance with this issueWe apologize for any inconvenience that Mr [redacted] may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: · Ms [redacted] stated that her Frontier phone has been out for ten (10) days · Ms [redacted] stated that her entire community has been out of serviceFrontier has investigated the above statements and offers the following response: · A Frontier field technician confirmed that the outage was caused by damaged lines after a storm in Ms [redacted] areaHe has also confirmed that the service is now functioning· Ms [redacted] has received an outage adjustment and it will reflect on the October 25th, bill statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that the correct price for the package that Mr [redacted] subscribes to is $per month plus taxes and surcharges through August 8, 2017.Frontier has issued two month’s credit to the account for equipment fees.Frontier spoke with Ms [redacted] September 15, and advised of the aboveWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he signed up for internet service for his son and selected the option with no contractMr [redacted] states he son had to move and when he called Frontier he learned that he was under a contractMr [redacted] states when he escalated he was advised that nothing could be doneFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that Mr [redacted] signed up for service during a promotion time when we were offering no contract.Frontier called and spoke with Mr, [redacted] and advised that there is no contract on the account and we will make a note on the account for future referenceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Customer has had billing issues since transitionPer the customer’s request she wanted to have services terminated Frontier has investigated the above statements and offers the following response: Frontier reviewed the customer’s account and the account is at a zero balance and the customer owes nothing to FrontierFrontier reviewed the billing of the customers from the day of transition to Frontier and there were no billing issues that were reflected on the customer’s accountCustomers account has been terminated We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] states she has had inconsistent Internet with Frontier, and the Internet seems to slow down certain times of the day and evening Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier advises it has spoken with Ms [redacted] on July 14, 2017, and Ms [redacted] advised her Internet service is working We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier reviewed and determined that the attached Frontier equipment was replaced on April 12, 2017.Frontier issued an adjustment for the amount of $in addition to the adjustment of $39.98.Frontier advises that the $credit adjustment will reflect on the statement in 1-billing cyclesFrontier spoke with Mr [redacted] regarding the aboveMr [redacted] advises that the internet service has improved since the last technician visit We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] had requested services to be installed and before installation, had requested the order to be cancelledThe order was cancelled, however the internet equipment for the self-install service was sent to Ms [redacted] ’ homeMs [redacted] has requested Frontier to remove the equipment Frontier has investigated the above statements and offers the following response: Frontier has advised Ms [redacted] that the equipment is not required to be returned, and will not be billed for any services or the equipmentMs [redacted] has advised she is satisfiedMs [redacted] has contact information for an Escalation representative for any future questions or concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: Billing overages Frontier has investigated the above statements and offers the following response: Frontier Communications investigated the account and found missing monthly promotionsThis error has been resolved by placing an order to activate the promotions correctlyOrder number [redacted] to correct these missing promotionsFrontier has also waived the installation charge for the upgrade to the internet of $on 08/26/ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was being duplicate billed for servicesMr [redacted] advised that he was reported to the credit bureau affecting his credit score Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Mr [redacted] to apologize for his inconvenienceFrontier has issued credit to zero out the duplicate account and sent deletion letters to both the customer and the credit bureaus We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to get out of the contract with out ETF since the service that was promised to me was not delivered Regards, [redacted] ***
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised that she has made numerous calls to resolve her billing disputeFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s account and advises that the balance on her November 28, bill statement is zero.Frontier was unable to speak with Ms [redacted] but left message and email to advise of the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Lori F [redacted] Department: Customer Relations Telephone Number: ###-###-#### X Fax Number: ###-###-####
Tell us why here Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that she was billed for services from Frontier for Internet service that never workedMr [redacted] also states that frontier is continuing to bill her for service she does not haveFrontier has investigated the above statements and offers the following response:Frontier advises that the service was for telephone and Internet serviceFrontier records show that there was a report made on April 7, for Internet issues and an adjustment was issued in the amount of $Frontier does not find evidence that there have been any further reports of internet service issuesFrontier records do show that the phone had been used to make toll calls beginning in April up to October 2016.Frontier records show the service was terminated for nonpayment on October 11, 2016.Frontier spoke with Ms [redacted] on March 2, to review this information with herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was charged for an internet upgrade by Frontier that she never received or requested.Ms [redacted] advises she was charged a termination fee, however, no services were cancelledFrontier has investigated the above statements and offers the following response: Frontier advises an investigation of the account shows Ms [redacted] was charged for an upgrade due to a service order errorMs***’s account has been returned to their regular services.Frontier advises credits totaling $have been applied to Ms***’s account for the early termination fee and upgrade charges.Frontier has contacted Ms [redacted] and advised of thee above statementMs [redacted] is satisfied with this resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] was attempting to change her telephone numberFrontier has investigated the above statements and offers the following response:There was confusion on the part of Frontier about what order to place to her Ms [redacted] a new telephone number An installation order was done to give her a new numberThis was not neededIt has since been corrected and she now has the correct phone number Also, Ms [redacted] had voicemail on this account She requested it to be removed The order has been placed to remove the voicemail Ms [redacted] agreed to close out the complaint with the removal of the voicemail She is satisfied her telephone number has been changed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advised he signed up for a year agreement with Frontier and was promised a $Amazon Gift card which he has not received yetMr [redacted] also advised he has called several times regarding the matter and has been told the gift card is being issued and he never receives it Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on January 19, and apologized for the delay in his gift card as well as any misinformation he may have received regarding the matter.Frontier explained to Mr [redacted] that we have identified the issue with the gift card issuance and are presently working to resolve the problem.Mr [redacted] was provided with direct contact information and has agreed to a follow up on the matter no later than January 26, 2017.Frontier recognizes that Mr [redacted] has met the requirements to receive the gift card and will be issuing the gift card as agreed upon when services were establishedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises that she received a bill after cancellation for a period of time that she does not believe she should owe forMs [redacted] advises that she was unable to resolve the issue with Frontier Customer Service Frontier has investigated the above statements and offers the following response: Frontier advises that a thorough audit has been done to Ms [redacted] ’s account, and an error was found in her final billing that was caused by changes being made to the service prior to cancellationAlso, a recurring credit that Ms [redacted] had been receiving was also owedFrontier advises that a credit was issued to Ms [redacted] ’s account on September 22, 2017.Frontier advises that we spoke to Ms [redacted] on September 22, to advise of the above
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that: Customer was paying $for his internet services and he is not getting the internet speed he is paying forFrontier has investigated the above statements and offers the following response: There was no account number associated with this complaint but I have found an account by the addressThe account is ###-###-####He is paying $for the internet service which is speeds of up to MegabytesHe is also paying $ for the internet securityFrontier has tried to contact Mr [redacted] at his can be reached number of ###-###-#### three times and has been unable to make contactFrontier has sent him a letter today March 15, Frontier has also tried to contact the account holder [redacted] at her can be reached number ###-###-#### and hasn’t heard anything yetWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review The Complaint states that: [redacted] advises that Frontier gave her the run around and she requested to cancel services Frontier has investigated the above statements and offers the following response: Frontier advises that Mrs***’s Services are disconnected and we are awaiting her final billing .Frontier will be zeroing the balance on the account upon generation of the final billMrs [redacted] has direct contact information for future concernsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
I have attached the last months billing I have highlighted the discounts and you can see on the most recent they lowered one discount and removed the other altogether The $was for one year According to dates on billing, which are correct, it should run until 9/17/
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises the BTN (Billing Telephone Number) ported out to another provider effective September 05, An ETF (Early Termination Fee) in the amount of $posted to the September 22, billing statementCredit in the amount of $was issued for the ETFPlease allow up to 1-bill cycles for credit to postOn January 25, I relayed the resolution to Mr*** We trust that this information will assist you in closing this complaintMr [redacted] may contact me directly at ###-###-#### EXT [redacted] should he require further assistance with this issueWe apologize for any inconvenience that Mr [redacted] may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: · Ms [redacted] stated that her Frontier phone has been out for ten (10) days · Ms [redacted] stated that her entire community has been out of serviceFrontier has investigated the above statements and offers the following response: · A Frontier field technician confirmed that the outage was caused by damaged lines after a storm in Ms [redacted] areaHe has also confirmed that the service is now functioning· Ms [redacted] has received an outage adjustment and it will reflect on the October 25th, bill statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that the correct price for the package that Mr [redacted] subscribes to is $per month plus taxes and surcharges through August 8, 2017.Frontier has issued two month’s credit to the account for equipment fees.Frontier spoke with Ms [redacted] September 15, and advised of the aboveWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he signed up for internet service for his son and selected the option with no contractMr [redacted] states he son had to move and when he called Frontier he learned that he was under a contractMr [redacted] states when he escalated he was advised that nothing could be doneFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that Mr [redacted] signed up for service during a promotion time when we were offering no contract.Frontier called and spoke with Mr, [redacted] and advised that there is no contract on the account and we will make a note on the account for future referenceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Customer has had billing issues since transitionPer the customer’s request she wanted to have services terminated Frontier has investigated the above statements and offers the following response: Frontier reviewed the customer’s account and the account is at a zero balance and the customer owes nothing to FrontierFrontier reviewed the billing of the customers from the day of transition to Frontier and there were no billing issues that were reflected on the customer’s accountCustomers account has been terminated We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] states she has had inconsistent Internet with Frontier, and the Internet seems to slow down certain times of the day and evening Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier advises it has spoken with Ms [redacted] on July 14, 2017, and Ms [redacted] advised her Internet service is working We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier reviewed and determined that the attached Frontier equipment was replaced on April 12, 2017.Frontier issued an adjustment for the amount of $in addition to the adjustment of $39.98.Frontier advises that the $credit adjustment will reflect on the statement in 1-billing cyclesFrontier spoke with Mr [redacted] regarding the aboveMr [redacted] advises that the internet service has improved since the last technician visit We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] had requested services to be installed and before installation, had requested the order to be cancelledThe order was cancelled, however the internet equipment for the self-install service was sent to Ms [redacted] ’ homeMs [redacted] has requested Frontier to remove the equipment Frontier has investigated the above statements and offers the following response: Frontier has advised Ms [redacted] that the equipment is not required to be returned, and will not be billed for any services or the equipmentMs [redacted] has advised she is satisfiedMs [redacted] has contact information for an Escalation representative for any future questions or concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter