Thank you for referring the case of [redacted] to our office for review We appreciate you bringing this matter to our attention.Frontier advises that the service order to disconnect the account has been issued A total credit was issued on February 13, to zero out the account.On February 13, we spoke with Ms [redacted] and provided her our direct contact information in the event of future needs.We apologize for any inconvenience this may have caused the customer We trust this information will assist you in closing this case.Frontier Communications
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises he had multiple issues setting up an order for service with Frontier and his order was deactivated without his consentMr [redacted] has expressed concerns about his personal information being released and his credit being impactedFrontier has investigated the above statements and offers the following response: Frontier advises an investigation of the order shows there was an error that prevented the service order from processing.Frontier has contacted Mr [redacted] explained the above statement assured that his information was not released nor should this negatively impact his creditWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate the matter being brought to our attention.In the complaint Mr [redacted] expressed concern regarding his Frontier account being blocked, preventing him from making payments via the internet Mr [redacted] stated his option for online payments has been blocked for some time He stated this is due to a debit payment, which was returned by mistake by his bank He is seeking the blocked be removed in order for him to make payments.Our records indicate the account was blocked due to three returned payments, within three months The block was scheduled for removal on July 21, 2017; as Frontier policy requires the block remain in place for a12-months As a courtesy, on June 12, the block was removed ahead of schedule It imperative to note, it will take approximately 2-business days for the customer is able to log back in and submit an online payment Attempts to reach Mr [redacted] have been unsuccessful The recording states his voicemail has not been set up yet.We sincerely apologize for the inconvenience this matter has caused Should Mr [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT [redacted] .Sincerely,Felicia T***Executive Customer RelationsFRONTIER COMMUNICATIONS
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that Frontier had problems locating her account since April 1, Ms [redacted] advises that once the Frontier technician fixed her Internet her Frontier telephone started ringing short calls or phantom calls every fifteen to twenty minutes The telephone would ring a short ring and stop Ms [redacted] advises a Frontier service representative suggested a number changed to her but it did not solve her issue Ms [redacted] states she has spent at least eight hours on the phone with Frontier and is asking for a $credit for her service issues and time spent on the phone with Frontier trying to resolve her issues Ms [redacted] states she called to cancel her service on May 3, and is now with another service provider.Frontier has investigated the above statements and offers the following response:Frontier does apologize for the any service issues Ms [redacted] may have experienced Frontier also apologizes for any time spent on the phone with Frontier reporting her issueMs***’s Frontier service has been cancelled with an effective date of May 3, Ms***’s May 16, bill will be prorated with a credit back to May 3, 2016.It is Frontier’s policy to give an out of service credit for anytime a customer’s service is out more than twenty four hours Ms [redacted] was without her Frontier Internet service for four days Ms [redacted] also had telephone issues from approximately April 16, to May 3, when she cancelled her service (approximately seventeen days) Frontier has issued a $credit for these service issues and as well as any aggravation she may have experienced while on the phone with Frontier explaining her issuesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI made a return call to [redacted] from Frontier and received her voice mail and left a message that I continued to be a very unhappy reluctant customer and that after months of Frontier that issues remained and were not resolved [redacted] never returned the voice mail and now says in the response that they were unsuccessful in contacting me--not trueVOD is NOT fixed and the cost IS embedded in the total costI do not believe there is any attempt to correct the business practices or customer response and the $check the box credit is nowhere near the inconvenience or continued lack of service continued to sufferFrontier has in fact been very successful at one thing----making Verizon look great Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:• Mr [redacted] moved ten miles away but service is not available at his new location.• Mr [redacted] is disputing the early termination fee.Frontier has investigated the above statements and offers the following response:• We spoke with Mr [redacted] informed him that an early termination fee is billed when service is cancelled prior to the expiration of the contract term The early termination fee is valid and sustained.• On September 22, we advised Mr [redacted] that the early termination fee is valid He paid less than the true cost of the monthly charges because of the contract term • Mr [redacted] ’s Final Balance as listed on his Closing Statement is $for a Video Rental on August 29, 2017.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] This settlement appears to be fair and it's too bad that it is so difficult to talk to someone with authority to change services! I returned a call to Robin and left a message for her to say thanks [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] ordered Internet service for his son in Garland TX, and was told $for installation and $per month with no contract The Internet service was not fast enough and they decided to cancel it in less than a week The first bill Mr [redacted] received was for $307, this can’t be correct Frontier has investigated the above statements and offers the following response: Frontier found that the only charges Mr [redacted] would be responsible for is the $installation fee and the week of service he had This would be $total Frontier spoke to Mr [redacted] on December 29, and he is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she had a billing discrepancy and has to call each month to have correctedFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on July 14, 2017, and advised we will provide a monthly manual adjustment to honor her price quoteWe will be monitoring her bill to determine why it is fluctuating each monthFrontier has set a follow up to review MsTrigg’s next billing statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed for services after disconnecting with FrontierFrontier has investigated the above statements and offers the following response: Records show service order [redacted] completed October 7, installing serviceResearch shows on bill date November 2, Mr [redacted] was billed $ This includes a month in advance plus pro-rated charges and $for Dish network televisionRecords show on bill date December 2, shows previous charges $381.81, no payment received, balance forward $381.81, new charges $219.46, total due $601.27Records show credits totaling $were applied for service connection charges This reflects on bill date January 26, 2017.Records show at this time Mr [redacted] has a balance due of $ A Frontier representative attempted unsuccessfully to reach Mr***A contact letter was sent on March 10, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] *** may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: • Mr [redacted] stated that Frontier submitted his transfer order incorrectly • Mr [redacted] stated that he switched to a different provider and cancelled his Frontier service• Mr [redacted] stated that a Frontier technician showed up to his house and disconnected his newly installed service• Mr [redacted] is asking for compensation for removing his property and for internet outage Frontier has investigated the above statements and offers the following response: • Frontier records confirm that the order to transfer Mr [redacted] ’s service was programmed remotely without a tech going to the homeThis order was closed as completed on August 24th, • Mr [redacted] spoke to a Frontier agent on August 24th, and was advised the order was done incorrectlyThis agent then wrote a trouble ticket to send a field technician to the home and complete the transfer order properlyThis ticket was scheduled for August 27th, • On August 25th, Mr [redacted] called Frontier to schedule the disconnection of his servicesThis order completed on September 1st, • The Frontier technician was dispatched to the home on August 27th, without the knowledge that Mr [redacted] had cancelled his Frontier service and switched providersThe technician installed the Frontier internet and removed the newly installed serviceThis was an error that has been corrected and Mr [redacted] currently has no active Frontier service• Frontier has issued adjustments on Mr [redacted] ’s account for the inconvenienceThe credits total $This amount will be refunded in the next 30-daysWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did call to have the phone service removed from my acct but since they have such poor customer service, I'm being punished by stating I owe this bill when, in my opinion, I do notI've emailed him (Henry) several times about this, but he just keeps saying I owe the money and won't do anything to help me Regards, [redacted]
Frontier issued a credit for time out of service and a courtesy credit to Mrs [redacted] 's account.Frontier spoke with Mrs [redacted] on 7-20-and confirmed the service was working and advise of the credit
Frontier has agreed to compensate Ms [redacted] for the additional expense to install her phone service.The credit will appear on Ms [redacted] 's 3-10-bill statement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have rejected the initial response from Frontier Communications due to the fact that I have made several calls to Frontier Communications Customer Service in regards to me not being satisfied with the service I received pertaining to the channels that I was told I'd get and what I was actually receivedPlease resolve this issue promptly Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would also like to thank the Revdex.com for your helpThere is no doubt in my mind this would not have been resolved any time soon without your helpThank you, Thank you, Thank you! Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she has paid a deposit for Frontier services to be installed and has yet to have them installedFrontier has investigated the above statements and offers the following response: A review of this account shows that an order to install Ms***’s service completed December 5th, to activate Ms***’s services.A Frontier representative has attempted to contact Ms [redacted] and has been unable to reach herMs [redacted] has been provided direct contact information for a Frontier representative should she wish to discuss this matter furtherWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] frontier comunication did not mentioned the earlie termination fees that they want to charge me since my contract with then expire last december and I did not agree to anew contract why they trying to charge me a fee, also in jan 8th when I call to conplain I spoke to kate and she told me she was put in me in a new promotion and my bill was going to be including taxes and fees,now they trying to change that to 86.96+taxes and fees, also have bill dating 8/24/that stated that the upgradeto 75/75mbps was at not cost to me
Frontier finds that we responded in a timely manner to a trouble report, took measures to ensure that important calls would not be missed, credited the account appropriately for lost service, and that no further credit is owed on this account
Thank you for referring the complaint of [redacted] to our office for review We appreciate him bringing this matter to our attention.In the complaint Mr [redacted] expressed after Frontier acknowledged receipt of returned equipment, Frontier continues to send bills demanding payment for that equipmentOur records indicate the December 13, 2017, billing statement was the first statement to include the FiOS TV Unreturned Equipment Fee of $200.00, and the State Taxes and Other Charges in the amount of $ The total bill was $214.00.The January 13, 2018, billing statement reflected the previous balance of $214.00, the new charge was a credit of $214.00, which reduced the total account balance to zero.The customer received the January 13, billing statement, due to the activity on the account The account is now final and Mr [redacted] should not receive any future statementsOn January 29, 2018, a message was left on the voice mail service, providing the above information to Mr [redacted] .Thank you,Felicia TaylorExecutive Customer RelationsFRONTIER COMMUNICATIONS
Thank you for referring the case of [redacted] to our office for review We appreciate you bringing this matter to our attention.Frontier advises that the service order to disconnect the account has been issued A total credit was issued on February 13, to zero out the account.On February 13, we spoke with Ms [redacted] and provided her our direct contact information in the event of future needs.We apologize for any inconvenience this may have caused the customer We trust this information will assist you in closing this case.Frontier Communications
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises he had multiple issues setting up an order for service with Frontier and his order was deactivated without his consentMr [redacted] has expressed concerns about his personal information being released and his credit being impactedFrontier has investigated the above statements and offers the following response: Frontier advises an investigation of the order shows there was an error that prevented the service order from processing.Frontier has contacted Mr [redacted] explained the above statement assured that his information was not released nor should this negatively impact his creditWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate the matter being brought to our attention.In the complaint Mr [redacted] expressed concern regarding his Frontier account being blocked, preventing him from making payments via the internet Mr [redacted] stated his option for online payments has been blocked for some time He stated this is due to a debit payment, which was returned by mistake by his bank He is seeking the blocked be removed in order for him to make payments.Our records indicate the account was blocked due to three returned payments, within three months The block was scheduled for removal on July 21, 2017; as Frontier policy requires the block remain in place for a12-months As a courtesy, on June 12, the block was removed ahead of schedule It imperative to note, it will take approximately 2-business days for the customer is able to log back in and submit an online payment Attempts to reach Mr [redacted] have been unsuccessful The recording states his voicemail has not been set up yet.We sincerely apologize for the inconvenience this matter has caused Should Mr [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT [redacted] .Sincerely,Felicia T***Executive Customer RelationsFRONTIER COMMUNICATIONS
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that Frontier had problems locating her account since April 1, Ms [redacted] advises that once the Frontier technician fixed her Internet her Frontier telephone started ringing short calls or phantom calls every fifteen to twenty minutes The telephone would ring a short ring and stop Ms [redacted] advises a Frontier service representative suggested a number changed to her but it did not solve her issue Ms [redacted] states she has spent at least eight hours on the phone with Frontier and is asking for a $credit for her service issues and time spent on the phone with Frontier trying to resolve her issues Ms [redacted] states she called to cancel her service on May 3, and is now with another service provider.Frontier has investigated the above statements and offers the following response:Frontier does apologize for the any service issues Ms [redacted] may have experienced Frontier also apologizes for any time spent on the phone with Frontier reporting her issueMs***’s Frontier service has been cancelled with an effective date of May 3, Ms***’s May 16, bill will be prorated with a credit back to May 3, 2016.It is Frontier’s policy to give an out of service credit for anytime a customer’s service is out more than twenty four hours Ms [redacted] was without her Frontier Internet service for four days Ms [redacted] also had telephone issues from approximately April 16, to May 3, when she cancelled her service (approximately seventeen days) Frontier has issued a $credit for these service issues and as well as any aggravation she may have experienced while on the phone with Frontier explaining her issuesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI made a return call to [redacted] from Frontier and received her voice mail and left a message that I continued to be a very unhappy reluctant customer and that after months of Frontier that issues remained and were not resolved [redacted] never returned the voice mail and now says in the response that they were unsuccessful in contacting me--not trueVOD is NOT fixed and the cost IS embedded in the total costI do not believe there is any attempt to correct the business practices or customer response and the $check the box credit is nowhere near the inconvenience or continued lack of service continued to sufferFrontier has in fact been very successful at one thing----making Verizon look great Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:• Mr [redacted] moved ten miles away but service is not available at his new location.• Mr [redacted] is disputing the early termination fee.Frontier has investigated the above statements and offers the following response:• We spoke with Mr [redacted] informed him that an early termination fee is billed when service is cancelled prior to the expiration of the contract term The early termination fee is valid and sustained.• On September 22, we advised Mr [redacted] that the early termination fee is valid He paid less than the true cost of the monthly charges because of the contract term • Mr [redacted] ’s Final Balance as listed on his Closing Statement is $for a Video Rental on August 29, 2017.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] This settlement appears to be fair and it's too bad that it is so difficult to talk to someone with authority to change services! I returned a call to Robin and left a message for her to say thanks [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] ordered Internet service for his son in Garland TX, and was told $for installation and $per month with no contract The Internet service was not fast enough and they decided to cancel it in less than a week The first bill Mr [redacted] received was for $307, this can’t be correct Frontier has investigated the above statements and offers the following response: Frontier found that the only charges Mr [redacted] would be responsible for is the $installation fee and the week of service he had This would be $total Frontier spoke to Mr [redacted] on December 29, and he is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she had a billing discrepancy and has to call each month to have correctedFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on July 14, 2017, and advised we will provide a monthly manual adjustment to honor her price quoteWe will be monitoring her bill to determine why it is fluctuating each monthFrontier has set a follow up to review MsTrigg’s next billing statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed for services after disconnecting with FrontierFrontier has investigated the above statements and offers the following response: Records show service order [redacted] completed October 7, installing serviceResearch shows on bill date November 2, Mr [redacted] was billed $ This includes a month in advance plus pro-rated charges and $for Dish network televisionRecords show on bill date December 2, shows previous charges $381.81, no payment received, balance forward $381.81, new charges $219.46, total due $601.27Records show credits totaling $were applied for service connection charges This reflects on bill date January 26, 2017.Records show at this time Mr [redacted] has a balance due of $ A Frontier representative attempted unsuccessfully to reach Mr***A contact letter was sent on March 10, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] *** may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: • Mr [redacted] stated that Frontier submitted his transfer order incorrectly • Mr [redacted] stated that he switched to a different provider and cancelled his Frontier service• Mr [redacted] stated that a Frontier technician showed up to his house and disconnected his newly installed service• Mr [redacted] is asking for compensation for removing his property and for internet outage Frontier has investigated the above statements and offers the following response: • Frontier records confirm that the order to transfer Mr [redacted] ’s service was programmed remotely without a tech going to the homeThis order was closed as completed on August 24th, • Mr [redacted] spoke to a Frontier agent on August 24th, and was advised the order was done incorrectlyThis agent then wrote a trouble ticket to send a field technician to the home and complete the transfer order properlyThis ticket was scheduled for August 27th, • On August 25th, Mr [redacted] called Frontier to schedule the disconnection of his servicesThis order completed on September 1st, • The Frontier technician was dispatched to the home on August 27th, without the knowledge that Mr [redacted] had cancelled his Frontier service and switched providersThe technician installed the Frontier internet and removed the newly installed serviceThis was an error that has been corrected and Mr [redacted] currently has no active Frontier service• Frontier has issued adjustments on Mr [redacted] ’s account for the inconvenienceThe credits total $This amount will be refunded in the next 30-daysWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did call to have the phone service removed from my acct but since they have such poor customer service, I'm being punished by stating I owe this bill when, in my opinion, I do notI've emailed him (Henry) several times about this, but he just keeps saying I owe the money and won't do anything to help me Regards, [redacted]
Frontier issued a credit for time out of service and a courtesy credit to Mrs [redacted] 's account.Frontier spoke with Mrs [redacted] on 7-20-and confirmed the service was working and advise of the credit
Frontier has agreed to compensate Ms [redacted] for the additional expense to install her phone service.The credit will appear on Ms [redacted] 's 3-10-bill statement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have rejected the initial response from Frontier Communications due to the fact that I have made several calls to Frontier Communications Customer Service in regards to me not being satisfied with the service I received pertaining to the channels that I was told I'd get and what I was actually receivedPlease resolve this issue promptly Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would also like to thank the Revdex.com for your helpThere is no doubt in my mind this would not have been resolved any time soon without your helpThank you, Thank you, Thank you! Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she has paid a deposit for Frontier services to be installed and has yet to have them installedFrontier has investigated the above statements and offers the following response: A review of this account shows that an order to install Ms***’s service completed December 5th, to activate Ms***’s services.A Frontier representative has attempted to contact Ms [redacted] and has been unable to reach herMs [redacted] has been provided direct contact information for a Frontier representative should she wish to discuss this matter furtherWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] frontier comunication did not mentioned the earlie termination fees that they want to charge me since my contract with then expire last december and I did not agree to anew contract why they trying to charge me a fee, also in jan 8th when I call to conplain I spoke to kate and she told me she was put in me in a new promotion and my bill was going to be including taxes and fees,now they trying to change that to 86.96+taxes and fees, also have bill dating 8/24/that stated that the upgradeto 75/75mbps was at not cost to me
Frontier finds that we responded in a timely manner to a trouble report, took measures to ensure that important calls would not be missed, credited the account appropriately for lost service, and that no further credit is owed on this account
Thank you for referring the complaint of [redacted] to our office for review We appreciate him bringing this matter to our attention.In the complaint Mr [redacted] expressed after Frontier acknowledged receipt of returned equipment, Frontier continues to send bills demanding payment for that equipmentOur records indicate the December 13, 2017, billing statement was the first statement to include the FiOS TV Unreturned Equipment Fee of $200.00, and the State Taxes and Other Charges in the amount of $ The total bill was $214.00.The January 13, 2018, billing statement reflected the previous balance of $214.00, the new charge was a credit of $214.00, which reduced the total account balance to zero.The customer received the January 13, billing statement, due to the activity on the account The account is now final and Mr [redacted] should not receive any future statementsOn January 29, 2018, a message was left on the voice mail service, providing the above information to Mr [redacted] .Thank you,Felicia TaylorExecutive Customer RelationsFRONTIER COMMUNICATIONS