The Complaint states that: Ms [redacted] advises that when her current contract expired she contacted Frontier to remove television service, leaving phone and internetShe was advised at this time that there would be no contract or termination feeMs [redacted] advises that she has requested to cancel her Frontier services, and was told that she would have an Early Termination FeeFrontier has investigated the above statements and offers the following response: Frontier apologizes for the inconvenience this issue has caused Ms [redacted] Frontier advises that Mrs [redacted] ’s rate was based on a 2-year commitmentThis commitment term was listed on her bill each monthFrontier advises that the Early Termination fee is valid and will be sustainedFrontier advises that we spoke to Ms [redacted] on April 12, and advised of the above
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] *** bringing this matter to our attention The Complaint states that: [redacted] states that new service was ordered for internet service and due dated for October 30, [redacted] states that on October ,he installed the internet since he has his own router and no tech was needed [redacted] states he was billed a installation charge that he would like creditFrontier has investigated the above statements and offers the following response: Frontier review the account and the promotion that was offered has a internet activation and installation fee which was billed.Frontier advises that part of the cost is for the startup of the internet service it also includes a technician to come out and install new service.Frontier advise the charges is valid and is part of the terms of the promotion.Frontier called and left a message to review the caseWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she cancelled service prior to the Verizon to Frontier conversion and is not being billed for service Frontier has investigated the above statements and offers the following response: Research determined the voice and High speed internet services were discontinued in February 2016.A system error caused Ms [redacted] to receive statements which reflected a balance due of $167.78.On August 16, a credit totaling $was applied to the account bringing the balance to zeroThis should reflect in one to two bill cycles A Frontier representative spoke with [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Frontier CommunicationsCustomer Name: [redacted] Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: Ms [redacted] expressed dissatisfaction with the transition from Verizon to Frontier Ms [redacted] advises she was not notified about the transition Ms [redacted] advises she experienced an interruption of services with no resolutionMs [redacted] advises she cancelled her servicesFrontier has investigated the above statements and offers the following response:Frontier’s review found that Ms [redacted] has disconnected service and we are unable to determine what caused the service interruption or address her concerns.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Ms [redacted] states she cancelled her High Speed Internet (HSI) within days after installationThe customer states she has been advised to disregard the bill, but the adjustments have not been appliedFrontier has investigated the above statement and offers the following response:Records indicate Ms [redacted] established HSI service on October 25, Frontier bills month in advance and also bills a minimum of daysWhen the December 2, bill generated it included prorated credit from November 24, Ms [redacted] was also charged $for the modemNotes indicate this charge was disputed and escalated within the business officeAn adjustment in the amount of $was applied to offset half of the modem costThere are no indications Ms [redacted] was advised to disregard her balanceA payment in the amount of $was posted on January 4, to clear the balance to zeroWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Frontier’s Local Manager has advised that there was a fiber that was causing an issue to service at the VRAD on Hospital Ave in Danbury CT The fiber had a high resistance open / break which proved very difficult to locate and repair This situation caused intermittent service problems Final repair was completed on August 22nd All customers are in service Frontier does apologize for any delay in repair and has issued an out of service adjustment in the amount of $that will appear on Mr [redacted] next billing statement
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advised she has been reported to credit for equipment she has returned to FrontierFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on April 6, 2018, and reviewed account.Frontier found Ms [redacted] was billed for a DVR that has been returned, we have sent this to collections to have removed from credit and charges creditedWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] called in for phone and Internet under $a month Bills were higher than expectedMs [redacted] Promised bill would be lowered to quoted priceMs [redacted] was not advised of commitment with gift card Frontier has investigated the above statements and offers the following response: Frontier has found that incorrect pricing information was given to Ms [redacted] resulting in a bill higher than expected The Consultant has been addressed and retrained on the correct process on a go forward basis.On January 9, another Representative added a discount code of $and advised Ms [redacted] this would lower her bill This code did not work.On January 9, a credit was applied for $to bring Ms [redacted] ’s billing down to the quoted price.On May 1, a Frontier Representative credited $to the honor once again the misquote Frontier has emailed Ms [redacted] a bill copy explaining that credits were applied after bill statement was created.A Frontier Representative will issue a credit of $each month to honor the pricing that Ms [redacted] was promised.Ms [redacted] did not accept the Gift card so there is not a commitment on her accountMs [redacted] has direct contact information if she has any further questions or concernsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she was quoted $per month including taxes for her Frontier servicesMs [redacted] advises that she has called in every month and the issue is never resolvedMs [redacted] advises that Frontier should honor the quoted price and remove the balance on her billFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms***’s account and determined the original package price was misquoted and incorrectly billed on the February, March and April bill statements Frontier advises that the promotional discounts were corrected through a routine audit Frontier advises the correct package price for the products subscribed to is $plus taxes and surcharges Frontier spoke to Ms [redacted] on February 19, to advise of the above information
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] States that she had Frontier for a business line and InternetThe whole time she had the service the service was horribleShe finally got broadband with Time Warner.Ms [redacted] disconnected the services with Frontier on November 18, On that date she was told she would owe $or soShe received a bill of $for an early termination fee.Ms [redacted] called Frontier and tried to dispute the early termination fee but was told that Frontier would not credit it Frontier has investigated the above statements and offers the following response: Frontier investigated and found that Ms [redacted] had a business account under [redacted] / [redacted] Frontier found that Ms [redacted] was in a promotional deal that started in May of 2015, but had auto renewed on May 13, We also found that the customer was notified that their term would auto-renew on their January, February, March, April and May bills Frontier will not be issuing a credit for the termination fee.Frontier will not be issuing the credit for the early termination fee due to the fact that every month the billing statement made the customer aware that she did have the commitment We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Sharon [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that:Ms [redacted] ported her service to Time Warner on June 10, however Frontier continues to bill monthlyFrontier has investigated the above statements and offers the following response:Frontier found that the port to Time Warner did go through on June 10, 2016, a system issue prevented the order from posting which allowed the monthly charges to continueFrontier corrected this issue on August 31, and a follow up is set for September 25, to confirm that the appropriate credit is appliedFrontier spoke with Ms [redacted] to review this informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing the $ Regional Sport Network fee, Ms [redacted] advises she was told it was for a charity Frontier has investigated the above statements and offers the following response: Frontier advises the Regional Sport Network fee is not for a charity, it is a fee that due to contractual obligations requires Frontier to offer multiple sports networks in your locationThe station providers charge the rates to the TV providers for carrying their stationsThis fee helps to cover the high costs Frontier pays to Regional Sports Networks to deliver professional and collegiate sports programming in each local team's territoryFrontier advises our Local TV packages do not carry that fee as there are no Sport Network channels on those packages.Frontier was unsuccessful in reaching Ms [redacted] thru phone and email contact We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Mr [redacted] did disconnect on 4/21/and did have a back balance in the amount of $at the time of disconnection.The final balance was $and was not paid until 10/7/Frontier did follow reporting practices as there was an outstanding balance.The credit report will be updated to reflect paid in full, however will still reflect a delinquent payment
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:Mr [redacted] stated Verizon sold his account to Frontier and his first bill shows a price increase.Frontier has investigated the above statements and offers the following response:Frontier contacted Mr [redacted] on May 5, regarding his first Frontier Billing.Mr [redacted] billing with Verizon was $plus tax and that price will continue with FrontierFrontier had attached a notice on our customer’s bills that effective April 1, that the Federal Universal Service Fund was changing, as permitted by the FCCFrontier will assess a percentage-based Federal USF Recovery Charge of percent on your voice service.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states the services were interrupted due to a billing error by Frontier, also upon restoral of service the Internet was working but the phone service was not working properly Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account it made the appropriate adjustments to the account.Frontier advises that our records show on August 7, Frontier repaired the services at [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of Ms [redacted] E [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] E [redacted] advised that she does not have a Telephone number of ###-###-#### with FrontierShe will not pay the bill of $that she has been charged.Ms [redacted] advises that she is being billed and charged fraudulently for service she has never authorized.Frontier has investigated the above statements and offers the following response:Frontier advises that as of September 18, order # [redacted] was issued to ensure no billing on account # [redacted] This will be reflected on a future statement within thirty to sixty days.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] E [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive RelationsTelephone Number: 1/###-###-#### Ext [redacted] Fax Number: [redacted]
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] is supposed to get meg of internet speed, she is getting it during the day time but drops down in the evenings, and this has been happening for a few months, she has complained previously but it is still happening and she also wants credit.Frontier has investigated the above statements and offers the following response:A Trouble Ticket was placed for [redacted] with a due date of March 4, The tech spoke with [redacted] on March 4, as he was out and did a speed test, modem page running over numbers are a prefect speed and speed test She left me a message,today March 8, saying that it looks like it has been fixed, all is ok for nowI am also giving her a credit in the amount of $She does have my direct contact information if she should have any more issues.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionAccording to the complaint, Ms [redacted] advises she has experienced internet service concerns and disconnected with FrontierShe states she is requesting dollars refunded for her bill for the months she had our serviceFrontier investigated and advises trouble tickets account for the internet service concerns the customer experiencedFrontier previously issued a credit of $to the account for concernsFrontier has issued an additional credit of $to the accountFrontier spoke to Ms [redacted] and advised of the above creditFrontier apologizes for any inconvenience Ms [redacted] experience as a result of the above issueWe trust this information will assist you in closing this complaintThank you, Sandra PFrontier Executive Relations ###-###-####
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that Ms [redacted] is requesting information of her expected refund in the amount of $when she disconnected her Frontier Services on September 7, Frontier has investigated the above statements and offers the following response: Frontier informed Ms[redacted] that it takes billing cycles before Frontier will send her a Visa Card in the amount of $Ms[redacted] knows to contact Mark Hafter at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that MrWalker has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:• Mr [redacted] advises that he was informed that his account had an auto renewing billing commitment added during the Frontier acquisition of his accountThis commitment would result in a $early termination fee (ETF) should he decide to cancel his service.• Mr [redacted] is requesting that the ETF be removed.Frontier has investigated the above statements and offers the following response:• Frontier advises that some accounts did have a system generated auto-renewal added at the time of the conversion from Verizon to Frontier billingEach monthly statement has included a bill message that the account was in an auto renewed commitment with an associated ETF• A Frontier representative advised Mr [redacted] that Frontier would remove the commitment however the commitment was providing a monthly bundle discount.• Mr [redacted] confirmed that he wanted the commitment removed and understood this would result in an increase of his monthly chargesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Executive Customer RelationsFrontier Communications
The Complaint states that: Ms [redacted] advises that when her current contract expired she contacted Frontier to remove television service, leaving phone and internetShe was advised at this time that there would be no contract or termination feeMs [redacted] advises that she has requested to cancel her Frontier services, and was told that she would have an Early Termination FeeFrontier has investigated the above statements and offers the following response: Frontier apologizes for the inconvenience this issue has caused Ms [redacted] Frontier advises that Mrs [redacted] ’s rate was based on a 2-year commitmentThis commitment term was listed on her bill each monthFrontier advises that the Early Termination fee is valid and will be sustainedFrontier advises that we spoke to Ms [redacted] on April 12, and advised of the above
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] *** bringing this matter to our attention The Complaint states that: [redacted] states that new service was ordered for internet service and due dated for October 30, [redacted] states that on October ,he installed the internet since he has his own router and no tech was needed [redacted] states he was billed a installation charge that he would like creditFrontier has investigated the above statements and offers the following response: Frontier review the account and the promotion that was offered has a internet activation and installation fee which was billed.Frontier advises that part of the cost is for the startup of the internet service it also includes a technician to come out and install new service.Frontier advise the charges is valid and is part of the terms of the promotion.Frontier called and left a message to review the caseWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she cancelled service prior to the Verizon to Frontier conversion and is not being billed for service Frontier has investigated the above statements and offers the following response: Research determined the voice and High speed internet services were discontinued in February 2016.A system error caused Ms [redacted] to receive statements which reflected a balance due of $167.78.On August 16, a credit totaling $was applied to the account bringing the balance to zeroThis should reflect in one to two bill cycles A Frontier representative spoke with [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Frontier CommunicationsCustomer Name: [redacted] Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: Ms [redacted] expressed dissatisfaction with the transition from Verizon to Frontier Ms [redacted] advises she was not notified about the transition Ms [redacted] advises she experienced an interruption of services with no resolutionMs [redacted] advises she cancelled her servicesFrontier has investigated the above statements and offers the following response:Frontier’s review found that Ms [redacted] has disconnected service and we are unable to determine what caused the service interruption or address her concerns.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Ms [redacted] states she cancelled her High Speed Internet (HSI) within days after installationThe customer states she has been advised to disregard the bill, but the adjustments have not been appliedFrontier has investigated the above statement and offers the following response:Records indicate Ms [redacted] established HSI service on October 25, Frontier bills month in advance and also bills a minimum of daysWhen the December 2, bill generated it included prorated credit from November 24, Ms [redacted] was also charged $for the modemNotes indicate this charge was disputed and escalated within the business officeAn adjustment in the amount of $was applied to offset half of the modem costThere are no indications Ms [redacted] was advised to disregard her balanceA payment in the amount of $was posted on January 4, to clear the balance to zeroWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Frontier’s Local Manager has advised that there was a fiber that was causing an issue to service at the VRAD on Hospital Ave in Danbury CT The fiber had a high resistance open / break which proved very difficult to locate and repair This situation caused intermittent service problems Final repair was completed on August 22nd All customers are in service Frontier does apologize for any delay in repair and has issued an out of service adjustment in the amount of $that will appear on Mr [redacted] next billing statement
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advised she has been reported to credit for equipment she has returned to FrontierFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on April 6, 2018, and reviewed account.Frontier found Ms [redacted] was billed for a DVR that has been returned, we have sent this to collections to have removed from credit and charges creditedWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] called in for phone and Internet under $a month Bills were higher than expectedMs [redacted] Promised bill would be lowered to quoted priceMs [redacted] was not advised of commitment with gift card Frontier has investigated the above statements and offers the following response: Frontier has found that incorrect pricing information was given to Ms [redacted] resulting in a bill higher than expected The Consultant has been addressed and retrained on the correct process on a go forward basis.On January 9, another Representative added a discount code of $and advised Ms [redacted] this would lower her bill This code did not work.On January 9, a credit was applied for $to bring Ms [redacted] ’s billing down to the quoted price.On May 1, a Frontier Representative credited $to the honor once again the misquote Frontier has emailed Ms [redacted] a bill copy explaining that credits were applied after bill statement was created.A Frontier Representative will issue a credit of $each month to honor the pricing that Ms [redacted] was promised.Ms [redacted] did not accept the Gift card so there is not a commitment on her accountMs [redacted] has direct contact information if she has any further questions or concernsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she was quoted $per month including taxes for her Frontier servicesMs [redacted] advises that she has called in every month and the issue is never resolvedMs [redacted] advises that Frontier should honor the quoted price and remove the balance on her billFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms***’s account and determined the original package price was misquoted and incorrectly billed on the February, March and April bill statements Frontier advises that the promotional discounts were corrected through a routine audit Frontier advises the correct package price for the products subscribed to is $plus taxes and surcharges Frontier spoke to Ms [redacted] on February 19, to advise of the above information
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] States that she had Frontier for a business line and InternetThe whole time she had the service the service was horribleShe finally got broadband with Time Warner.Ms [redacted] disconnected the services with Frontier on November 18, On that date she was told she would owe $or soShe received a bill of $for an early termination fee.Ms [redacted] called Frontier and tried to dispute the early termination fee but was told that Frontier would not credit it Frontier has investigated the above statements and offers the following response: Frontier investigated and found that Ms [redacted] had a business account under [redacted] / [redacted] Frontier found that Ms [redacted] was in a promotional deal that started in May of 2015, but had auto renewed on May 13, We also found that the customer was notified that their term would auto-renew on their January, February, March, April and May bills Frontier will not be issuing a credit for the termination fee.Frontier will not be issuing the credit for the early termination fee due to the fact that every month the billing statement made the customer aware that she did have the commitment We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Sharon [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that:Ms [redacted] ported her service to Time Warner on June 10, however Frontier continues to bill monthlyFrontier has investigated the above statements and offers the following response:Frontier found that the port to Time Warner did go through on June 10, 2016, a system issue prevented the order from posting which allowed the monthly charges to continueFrontier corrected this issue on August 31, and a follow up is set for September 25, to confirm that the appropriate credit is appliedFrontier spoke with Ms [redacted] to review this informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing the $ Regional Sport Network fee, Ms [redacted] advises she was told it was for a charity Frontier has investigated the above statements and offers the following response: Frontier advises the Regional Sport Network fee is not for a charity, it is a fee that due to contractual obligations requires Frontier to offer multiple sports networks in your locationThe station providers charge the rates to the TV providers for carrying their stationsThis fee helps to cover the high costs Frontier pays to Regional Sports Networks to deliver professional and collegiate sports programming in each local team's territoryFrontier advises our Local TV packages do not carry that fee as there are no Sport Network channels on those packages.Frontier was unsuccessful in reaching Ms [redacted] thru phone and email contact We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Mr [redacted] did disconnect on 4/21/and did have a back balance in the amount of $at the time of disconnection.The final balance was $and was not paid until 10/7/Frontier did follow reporting practices as there was an outstanding balance.The credit report will be updated to reflect paid in full, however will still reflect a delinquent payment
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:Mr [redacted] stated Verizon sold his account to Frontier and his first bill shows a price increase.Frontier has investigated the above statements and offers the following response:Frontier contacted Mr [redacted] on May 5, regarding his first Frontier Billing.Mr [redacted] billing with Verizon was $plus tax and that price will continue with FrontierFrontier had attached a notice on our customer’s bills that effective April 1, that the Federal Universal Service Fund was changing, as permitted by the FCCFrontier will assess a percentage-based Federal USF Recovery Charge of percent on your voice service.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states the services were interrupted due to a billing error by Frontier, also upon restoral of service the Internet was working but the phone service was not working properly Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account it made the appropriate adjustments to the account.Frontier advises that our records show on August 7, Frontier repaired the services at [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of Ms [redacted] E [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] E [redacted] advised that she does not have a Telephone number of ###-###-#### with FrontierShe will not pay the bill of $that she has been charged.Ms [redacted] advises that she is being billed and charged fraudulently for service she has never authorized.Frontier has investigated the above statements and offers the following response:Frontier advises that as of September 18, order # [redacted] was issued to ensure no billing on account # [redacted] This will be reflected on a future statement within thirty to sixty days.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] E [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive RelationsTelephone Number: 1/###-###-#### Ext [redacted] Fax Number: [redacted]
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] is supposed to get meg of internet speed, she is getting it during the day time but drops down in the evenings, and this has been happening for a few months, she has complained previously but it is still happening and she also wants credit.Frontier has investigated the above statements and offers the following response:A Trouble Ticket was placed for [redacted] with a due date of March 4, The tech spoke with [redacted] on March 4, as he was out and did a speed test, modem page running over numbers are a prefect speed and speed test She left me a message,today March 8, saying that it looks like it has been fixed, all is ok for nowI am also giving her a credit in the amount of $She does have my direct contact information if she should have any more issues.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionAccording to the complaint, Ms [redacted] advises she has experienced internet service concerns and disconnected with FrontierShe states she is requesting dollars refunded for her bill for the months she had our serviceFrontier investigated and advises trouble tickets account for the internet service concerns the customer experiencedFrontier previously issued a credit of $to the account for concernsFrontier has issued an additional credit of $to the accountFrontier spoke to Ms [redacted] and advised of the above creditFrontier apologizes for any inconvenience Ms [redacted] experience as a result of the above issueWe trust this information will assist you in closing this complaintThank you, Sandra PFrontier Executive Relations ###-###-####
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that Ms [redacted] is requesting information of her expected refund in the amount of $when she disconnected her Frontier Services on September 7, Frontier has investigated the above statements and offers the following response: Frontier informed Ms[redacted] that it takes billing cycles before Frontier will send her a Visa Card in the amount of $Ms[redacted] knows to contact Mark Hafter at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that MrWalker has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:• Mr [redacted] advises that he was informed that his account had an auto renewing billing commitment added during the Frontier acquisition of his accountThis commitment would result in a $early termination fee (ETF) should he decide to cancel his service.• Mr [redacted] is requesting that the ETF be removed.Frontier has investigated the above statements and offers the following response:• Frontier advises that some accounts did have a system generated auto-renewal added at the time of the conversion from Verizon to Frontier billingEach monthly statement has included a bill message that the account was in an auto renewed commitment with an associated ETF• A Frontier representative advised Mr [redacted] that Frontier would remove the commitment however the commitment was providing a monthly bundle discount.• Mr [redacted] confirmed that he wanted the commitment removed and understood this would result in an increase of his monthly chargesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Executive Customer RelationsFrontier Communications