Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Customer was trying to get her services moved from one address to another Frontier has investigated the above statements and offers the following response: A Frontier Customer Service Representative put in a Trouble Ticket # [redacted] A Frontier Customer Service Representative called and verified that services were working and customer is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matterFrontier has spoken with Mrs [redacted] regarding the phone issueShe was upset because she had to call in and wanted to speak with a Spanish Repand kept getting an English RepFrontier has fixed the issue with the transfer of her service and talked to her and she is happy that everything is working the way it is supposed to be workingGave her information that if she has any other issues to contact meRevdex.com# [redacted] Phone# ###-###-#### Thank you,Sharie P***###-###-#### EXT [redacted]
Thank you for referring the complaint of [redacted] R [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her billing is incorrect Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on several occasions and advised on August 15, that the billing issue has now been correctedFrontier has issued and approved credit to Ms [redacted] ’s account for the missing bundle discounts We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The latest bill that was sent to us showed a total amount due of $$does not cover the TOTAL amount (which we don't owe)We request that the amount be paid IN FULL
Frontier has investigated the above statements and offers the following response: Frontier issues credits based on the days of service a customer was without working serviceAt this time Ms [redacted] was issued a credit of $for her service outageAs a courtesy, Frontier has issued an additional $credit for Ms [redacted] ’s inconvenienceMs [redacted] ’s service was disconnected for non-pay from December 7, through December 12, 2016.Frontier reflects that Ms [redacted] had two repair tickets prior to the repair request in DecemberBoth tickets were closed as working to the residence with no accessA technician was dispatched to the home on December 29, The service was found to be working with no issues.Frontier does not report to outside collections agencies, unless a customer has disconnected and not paid the balance on the closed account We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Mr [redacted] states he placed a new install order and has not been installed as of yet Frontier has investigated the above statements and offers the following response: Frontier advises that we are working on getting Mr***’s services installedWe will continue working with Mr [redacted] until this has been resolved and credit his account accordingly.Frontier last spoke with Mr [redacted] on October 25, and reviewed the above
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises a new modem was send to customer and activated as of February 28, Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier spoke with Mr [redacted] on March 6, and confirmed services are working.Frontier applied a one-time credit of $ on Mr [redacted] accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I would like to add over the past several years I have had various techs come and alter/change monitors, channels, etc in hopes of getting a more consistent Internet connection and over time (sometimes weeks or sometimes longer) the connection fails again! This time however I was given the contact information for the head of the tech department and he advised me to contact him directly if in fact this happens againThat is reassuring since each time contacts have been made there is not a lot of continuityAs for the increases in the bill, we were not made aware of the credit endingWhen we asked others in the local area their charges we found that a few customers get more services for the same rate that we are paying (with the "loyalty discount")Soon I will inquire about the current packages and hope to get a rep who is knowledgable about prices/packages Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states he was been trying to get his services transferred for a week and has been unsuccessfulMr [redacted] request that Frontier finishes the job and transfers his serviceFrontier has investigated the above statements and offers the following response: Frontier’s investigation found that an order was issued on February 8, to transfer Mr***’s service but was held for construction A drop wire had to be installed to provide Mr [redacted] with service at his new location Frontier transferred Mr***’s service on February 19, 2018.A Frontier representative spoke with Mr [redacted] on February 20, and confirmed his service was transferred and is workingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that he was quoted $plus taxes for his Frontier servicesMr [redacted] advises that since then his bills have been considerably higher than was expectedFrontier has investigated the above statements and offers the following response: Frontier apologizes for the inconvenience this issue has caused Mr [redacted] Frothier advises that despite our best efforts we were unable to reach Mr [redacted] to resolve the above issueDirect contact information has been provided
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states she set up Internet and Dish Network services with an original due date of 12/10/Dish installed service however she contacted Frontier who advised there was no order for Internet• Ms [redacted] states a new order was placed with a due date of 12/21/16, the technician was unable to install due to a new line had to be run to her houseOn 1/6/a technician came to connect the line and states the tech advised more work was necessary which would take 10, then business days• Ms [redacted] states that as of 2/13/her service is still not installed Frontier has investigated the above statements and offers the following response: • Account records show a new Internet order was placed on 12/12/with a due date of 12/21/ Frontier has no record of any prior order to install service• Account review shows Frontier was alerted to necessary drop work at the premise on 12/21/when the technician was dispatched On 1/6/when the technician was dispatched to connect the service to the new drop, it was determined that additional work at the pole was required to connect the service and this project required engineering and construction causing a further delay Additional delays in the timeline were caused by weather• Frontier successfully installed service on 2/22/Frontier apologizes for the delay in establishing services for Ms [redacted] Frontier has provided a $courtesy adjustment this delayWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My phone service is still not restored and I have received calls about it already todayOne call saying it would be turned on one call saying that the technician was having trouble turning it on.The techalso told me that there was no reason for him to come out that I did not need an install it could be turned on from the frontier officesWhen I original had it installed it only took days now they claim to need two weeks to turn it back on? The companies treatment of this matter has been very lacking ,except for Tina who I spoke with after the Revdex.com complaintAll other service representatives I have spoken with have been extremely unhelpfulI have not been offered any compensation for my time or trouble and I have paid all fees and bills incurred by this situation.I cannot dismiss my complaint while I still have no service Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] states he disconnected due to being billed more than was agreed upon and is disputing bill for $ Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] bundle price was at $ plus taxesMr [redacted] disconnected service August 9, due to bundle price not being $ before taxes.Frontier advises the balance of $ is valid as it is for days of billing $ 106.27, $ installation, $ early termination fee, and taxes.Frontier spoke with Mr [redacted] on January 22, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsComplaint Number: Company Code: Click here to enter text.Customer Name: [redacted] *** Phone: ###-###-####Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Ms [redacted] states that she was billed for services that were never installedFrontier has investigated the above statements and offers the following response:After a review of Ms***’s account, Frontier records did show Ms [redacted] was billed for services back in May 2017.Frontier records also reflects that credit has been issued in the amount of $toward Ms***’s accountThis information has been sent to the collection agency to be updatedFrontier representative has tried on several occasions to speak to Ms [redacted] however was unsuccessfulWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Ms [redacted] states that she was billed for services that were never installedFrontier has investigated the above statements and offers the following response:After a review of Ms***’s account, Frontier records did show Ms [redacted] was billed for services back in May 2017.Frontier records also reflects that credit has been issued in the amount of $toward Ms***’s accountThis information has been sent to the collection agency to be updatedFrontier representative has tried on several occasions to speak to Ms [redacted] however was unsuccessfulWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####
Service not working.Complaint: Mr [redacted] advises that his services has not been working from 3/and states that Frontier never moved the services.Response: Frontier advises that services were moved to Mr [redacted] ’s new address on 3/10/Services were repaired on 3/21/Mr [redacted] was issued credit for days out of service from 3/10/to 3/21/Mr [redacted] cancelled his service with Frontier effective 3/24/17.Frontier Specialist: Rose T [redacted] Department: Executive Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she was charged a $activation fee that she was not told about at the time she placed the orderShe has called multiple times and been told the charge will be removed and it has not been removedShe has also been billed late chargesFrontier has investigated the above statements and offers the following response: Frontier found that only part of the activation charge had been creditedCredit was issued for the balance of the activation charge and all late charges that had accrued for the disputed amountMs [redacted] reported that this resolved her complaint We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has corrected any issues affecting Mrs [redacted] 's phone and internet issues.Frontier advises that internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interferenceCustomer speeds may vary over time.Mrs [redacted] has advised there are no other concerns or questions at this timeWe regret any inconvenience that Mrs [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As I am out at 5am every morning and unable to take calls at work, I am unaware of any calls from FrontierThey can email a response as they have my email addressThe service is stall as appalling as before with no improvement Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe complaint states that: Ms [redacted] advises that due to service and billing issues she contacted Frontier and requested to terminate her services August 18, Ms [redacted] advises that she was not advised any early termination fee and that her final bill with Frontier would be $ Frontier has investigated the above statements and offers the following response: Frontier has credited Ms [redacted] ’s Frontier account for the early termination feeFrontier also adjusted for the discrepancy on her final statement as we also show that the Frontier representative quoted $for Ms [redacted] ’s final statementMs [redacted] paid the $on September 19, and has no balance owed to FrontierWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] explained he filed the Revdex.com complaint on behalf of Ms [redacted] [redacted] Ms [redacted] advises she wanted to port her number, but she closed her account before requesting to portFrontier has investigated the above statements and offers the following response: Frontier made several attempts to reach Ms [redacted] , but have been unsuccessful in speaking with herFrontier spoke to Mr [redacted] on September 22, 2017.Frontier explained port process and explained they could open a new account and have number assigned.Frontier advised that they would be responsible for one month of billing, activation fee and taxes, surchargesHe understands process and will call us if they decide to open account to port the number We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her Internet has not worked since October 13, Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that a repair report was received on October 21, Frontier dispatched a technician on October 26, and restored the service Frontier applied a credit of $due to the service issues.Frontier has attempted to contact Ms [redacted] to discuss her concerns Unfortunately, our attempts have been unsuccessful Should Ms [redacted] wish to discuss this issue, we have left our direct contact information for her on her voice mail of the contact number provided We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Customer was trying to get her services moved from one address to another Frontier has investigated the above statements and offers the following response: A Frontier Customer Service Representative put in a Trouble Ticket # [redacted] A Frontier Customer Service Representative called and verified that services were working and customer is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matterFrontier has spoken with Mrs [redacted] regarding the phone issueShe was upset because she had to call in and wanted to speak with a Spanish Repand kept getting an English RepFrontier has fixed the issue with the transfer of her service and talked to her and she is happy that everything is working the way it is supposed to be workingGave her information that if she has any other issues to contact meRevdex.com# [redacted] Phone# ###-###-#### Thank you,Sharie P***###-###-#### EXT [redacted]
Thank you for referring the complaint of [redacted] R [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her billing is incorrect Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on several occasions and advised on August 15, that the billing issue has now been correctedFrontier has issued and approved credit to Ms [redacted] ’s account for the missing bundle discounts We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The latest bill that was sent to us showed a total amount due of $$does not cover the TOTAL amount (which we don't owe)We request that the amount be paid IN FULL
Frontier has investigated the above statements and offers the following response: Frontier issues credits based on the days of service a customer was without working serviceAt this time Ms [redacted] was issued a credit of $for her service outageAs a courtesy, Frontier has issued an additional $credit for Ms [redacted] ’s inconvenienceMs [redacted] ’s service was disconnected for non-pay from December 7, through December 12, 2016.Frontier reflects that Ms [redacted] had two repair tickets prior to the repair request in DecemberBoth tickets were closed as working to the residence with no accessA technician was dispatched to the home on December 29, The service was found to be working with no issues.Frontier does not report to outside collections agencies, unless a customer has disconnected and not paid the balance on the closed account We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Mr [redacted] states he placed a new install order and has not been installed as of yet Frontier has investigated the above statements and offers the following response: Frontier advises that we are working on getting Mr***’s services installedWe will continue working with Mr [redacted] until this has been resolved and credit his account accordingly.Frontier last spoke with Mr [redacted] on October 25, and reviewed the above
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises a new modem was send to customer and activated as of February 28, Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier spoke with Mr [redacted] on March 6, and confirmed services are working.Frontier applied a one-time credit of $ on Mr [redacted] accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I would like to add over the past several years I have had various techs come and alter/change monitors, channels, etc in hopes of getting a more consistent Internet connection and over time (sometimes weeks or sometimes longer) the connection fails again! This time however I was given the contact information for the head of the tech department and he advised me to contact him directly if in fact this happens againThat is reassuring since each time contacts have been made there is not a lot of continuityAs for the increases in the bill, we were not made aware of the credit endingWhen we asked others in the local area their charges we found that a few customers get more services for the same rate that we are paying (with the "loyalty discount")Soon I will inquire about the current packages and hope to get a rep who is knowledgable about prices/packages Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states he was been trying to get his services transferred for a week and has been unsuccessfulMr [redacted] request that Frontier finishes the job and transfers his serviceFrontier has investigated the above statements and offers the following response: Frontier’s investigation found that an order was issued on February 8, to transfer Mr***’s service but was held for construction A drop wire had to be installed to provide Mr [redacted] with service at his new location Frontier transferred Mr***’s service on February 19, 2018.A Frontier representative spoke with Mr [redacted] on February 20, and confirmed his service was transferred and is workingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that he was quoted $plus taxes for his Frontier servicesMr [redacted] advises that since then his bills have been considerably higher than was expectedFrontier has investigated the above statements and offers the following response: Frontier apologizes for the inconvenience this issue has caused Mr [redacted] Frothier advises that despite our best efforts we were unable to reach Mr [redacted] to resolve the above issueDirect contact information has been provided
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states she set up Internet and Dish Network services with an original due date of 12/10/Dish installed service however she contacted Frontier who advised there was no order for Internet• Ms [redacted] states a new order was placed with a due date of 12/21/16, the technician was unable to install due to a new line had to be run to her houseOn 1/6/a technician came to connect the line and states the tech advised more work was necessary which would take 10, then business days• Ms [redacted] states that as of 2/13/her service is still not installed Frontier has investigated the above statements and offers the following response: • Account records show a new Internet order was placed on 12/12/with a due date of 12/21/ Frontier has no record of any prior order to install service• Account review shows Frontier was alerted to necessary drop work at the premise on 12/21/when the technician was dispatched On 1/6/when the technician was dispatched to connect the service to the new drop, it was determined that additional work at the pole was required to connect the service and this project required engineering and construction causing a further delay Additional delays in the timeline were caused by weather• Frontier successfully installed service on 2/22/Frontier apologizes for the delay in establishing services for Ms [redacted] Frontier has provided a $courtesy adjustment this delayWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My phone service is still not restored and I have received calls about it already todayOne call saying it would be turned on one call saying that the technician was having trouble turning it on.The techalso told me that there was no reason for him to come out that I did not need an install it could be turned on from the frontier officesWhen I original had it installed it only took days now they claim to need two weeks to turn it back on? The companies treatment of this matter has been very lacking ,except for Tina who I spoke with after the Revdex.com complaintAll other service representatives I have spoken with have been extremely unhelpfulI have not been offered any compensation for my time or trouble and I have paid all fees and bills incurred by this situation.I cannot dismiss my complaint while I still have no service Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] states he disconnected due to being billed more than was agreed upon and is disputing bill for $ Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] bundle price was at $ plus taxesMr [redacted] disconnected service August 9, due to bundle price not being $ before taxes.Frontier advises the balance of $ is valid as it is for days of billing $ 106.27, $ installation, $ early termination fee, and taxes.Frontier spoke with Mr [redacted] on January 22, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsComplaint Number: Company Code: Click here to enter text.Customer Name: [redacted] *** Phone: ###-###-####Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Ms [redacted] states that she was billed for services that were never installedFrontier has investigated the above statements and offers the following response:After a review of Ms***’s account, Frontier records did show Ms [redacted] was billed for services back in May 2017.Frontier records also reflects that credit has been issued in the amount of $toward Ms***’s accountThis information has been sent to the collection agency to be updatedFrontier representative has tried on several occasions to speak to Ms [redacted] however was unsuccessfulWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Ms [redacted] states that she was billed for services that were never installedFrontier has investigated the above statements and offers the following response:After a review of Ms***’s account, Frontier records did show Ms [redacted] was billed for services back in May 2017.Frontier records also reflects that credit has been issued in the amount of $toward Ms***’s accountThis information has been sent to the collection agency to be updatedFrontier representative has tried on several occasions to speak to Ms [redacted] however was unsuccessfulWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####
Service not working.Complaint: Mr [redacted] advises that his services has not been working from 3/and states that Frontier never moved the services.Response: Frontier advises that services were moved to Mr [redacted] ’s new address on 3/10/Services were repaired on 3/21/Mr [redacted] was issued credit for days out of service from 3/10/to 3/21/Mr [redacted] cancelled his service with Frontier effective 3/24/17.Frontier Specialist: Rose T [redacted] Department: Executive Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she was charged a $activation fee that she was not told about at the time she placed the orderShe has called multiple times and been told the charge will be removed and it has not been removedShe has also been billed late chargesFrontier has investigated the above statements and offers the following response: Frontier found that only part of the activation charge had been creditedCredit was issued for the balance of the activation charge and all late charges that had accrued for the disputed amountMs [redacted] reported that this resolved her complaint We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has corrected any issues affecting Mrs [redacted] 's phone and internet issues.Frontier advises that internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interferenceCustomer speeds may vary over time.Mrs [redacted] has advised there are no other concerns or questions at this timeWe regret any inconvenience that Mrs [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As I am out at 5am every morning and unable to take calls at work, I am unaware of any calls from FrontierThey can email a response as they have my email addressThe service is stall as appalling as before with no improvement Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe complaint states that: Ms [redacted] advises that due to service and billing issues she contacted Frontier and requested to terminate her services August 18, Ms [redacted] advises that she was not advised any early termination fee and that her final bill with Frontier would be $ Frontier has investigated the above statements and offers the following response: Frontier has credited Ms [redacted] ’s Frontier account for the early termination feeFrontier also adjusted for the discrepancy on her final statement as we also show that the Frontier representative quoted $for Ms [redacted] ’s final statementMs [redacted] paid the $on September 19, and has no balance owed to FrontierWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] explained he filed the Revdex.com complaint on behalf of Ms [redacted] [redacted] Ms [redacted] advises she wanted to port her number, but she closed her account before requesting to portFrontier has investigated the above statements and offers the following response: Frontier made several attempts to reach Ms [redacted] , but have been unsuccessful in speaking with herFrontier spoke to Mr [redacted] on September 22, 2017.Frontier explained port process and explained they could open a new account and have number assigned.Frontier advised that they would be responsible for one month of billing, activation fee and taxes, surchargesHe understands process and will call us if they decide to open account to port the number We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her Internet has not worked since October 13, Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that a repair report was received on October 21, Frontier dispatched a technician on October 26, and restored the service Frontier applied a credit of $due to the service issues.Frontier has attempted to contact Ms [redacted] to discuss her concerns Unfortunately, our attempts have been unsuccessful Should Ms [redacted] wish to discuss this issue, we have left our direct contact information for her on her voice mail of the contact number provided We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter