Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him for bringing this matter to our attention The Complaint states that: Mr [redacted] placed an order to move his service from one address to another and the order did not work, he had no working service but was billed for serviceWhen he received the bill it was the wrong pricing Frontier has investigated the above statements and offers the following response: Frontier reissued the service order and connected serviceFrontier has issued credit for days billed not used, Frontier has applied the correct bundle discounts to the accountFrontier has spoken to Mr [redacted] and advised of credits issued for days billed not used and will follow up on the account to review October bill for accuracy We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] A [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that his Internet service has not been functioning since March 1, 2017.Mr [redacted] states that he was provided a repair date of March 15, Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] reported Internet service issues on March 3, 2017.Frontier completed the repair on March 17, 2017.Frontier provided a courtesy credit of $on March 20, for the service issues Mr [redacted] experiencedFrontier spoke with Ms [redacted] on March 20, and confirmed that the Internet connection was working properlyMs [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: A Frontier consultant has been in direct contact with Ms [redacted] and verified voice mail is now workingFrontier adjusted $for the time out of service.Ms [redacted] advised caller ID is not workingA Frontier consultant created a trouble ticketThe Caller ID should work by 02/08/ We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] had a previous internet account with Verizon that was cancelled in March Mr [redacted] started to receive billing statements with current charges under a different account number which he states he never hadMr [redacted] has attempted to contact Frontier several times to have this error corrected and was told it would be taken care of Frontier has investigated the above statements and offers the following response: Frontier has located the account Mr [redacted] has in question and as of October 20, we have corrected the billing and placed credits to zero out any due balance that was showing and advised Mr [redacted] he will receive a statement in November reflecting the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above ma
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate the matter being brought to our attentionIn the complaint Ms [redacted] expressed concerns regarding her Frontier TV packagingMs [redacted] currently bills $68.99/FIOS Custom Essentials TV + $69.99/FIOS 25/Data + $16.99/HD DVR = $- $80/discounts = $+ taxes monthly She previously had the Select HD FIOS TV programming which is no longer availableThe Select HD TV programming is a grandfathered plan and cannot be added backFrontier advises this is our final disposition As a courtesy, I've reached out to Ms [redacted] numerous times to offer the next package available which is the Extreme HD package, however, Ms [redacted] hasn't been available to discuss the matter I've left my can be reached number on her voicemail for future reference.Frontier Communications apologizes for the inconvenience Ms [redacted] experienced as a result of the above matterWe trust this information will assist you in closing this complaint
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he had a promotion that ended in October and he had received a flyer from Frontier saying they could lower his rateMr [redacted] reports he could have his services lowered at $less for yearsMr [redacted] states his new billing came and it was $more then what was advisedMr [redacted] advises he was told he is receiving $off his billing but all discounts he had prior have been removed Frontier has investigated the above statements and offers the following response: A Frontier Representative has successfully contacted Mr***.After further investigation, Mr [redacted] was offered $off what he was currently paying.Frontier advises an order was submitted but had two saves credits added that cancelled each other out, and Mr [redacted] was put on Frontier pricing which also would have cancelled the saves credits out resulting in him losing an additional credit of $off his phone service.The representative was able to put Mr [redacted] on cheaper pricing for $before taxes for months.Mr [redacted] received a total credit amount of $for missing discounts, incorrect proration, and a late payment fee.The representative will follow up to ensure correct billing for Mr*** We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations
Frontier has investigated the above statements and offers the following response: Ms [redacted] was instructed to seek services with [redacted] after our Frontier field operations team discovered that the line from the home to the DSLAM box is 19,feet away which provided minimal/interrupted internet connectivity.Frontier has offered Ms [redacted] a month courtesy credit of internet service in the amount of $ Ms [redacted] has countered our offer with months + $credit totaling $ Counter offer not accepted.Frontier’s original offer is available to Ms [redacted] If accepted, Frontier will issue a month courtesy credit of internet service in the amount of $We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear sir or madam, It is true that Frontier did test my line and found the max possible download speed to be Mbps and a net speed at the time of testing to be MbpsI fully understand that overall net traffic can and will affect download speed in my area and residenceI discussed this matter with a Frontier Escalation department representative, I was told that the pricing of $per month for Mbps was not negotiable but Frontier did offer a $per month discountI communicated that since the as advertised $per month charge for Mbps was not being met that the $per month discount was not sufficient compensation for the service I was being providedFrontier stated that there are no plans at this time to improve the infrastructure in my area and that the $discount per month was the best that they could doI stated that I would gladly forego the discount offer to ensure that my complaint would still be heardFrontier ensured me, that would be the case regardless of the acceptance of the discount or notI then accepted the offered discount I am choosing that the complaint is not resolved with the Revdex.com The reason for this is I feel that since Frontier cannot deliver the as advertised download speed and that the $per month discount does not adequately compensate for receiving only half of the as advertised download capabilityThat said, I understand that Frontier cannot solve my issue overnight but to keep pressure on Frontier and log the inability for Frontier to meet their as advertised service in my areaThank you for your assistance with this issue Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please add this message to my reply of today to Frontier Communications response regarding Complaint ID: [redacted] .I do not accept the response from Frontier Communications to my complaint due to the following reasons:1) As I stated in my complaint on April 15, a Frontier supervisor never told me that going forward the plan would only cover minutes of calls to MexicoMoreover, after April 15, 2016, other Frontier supervisors or customer service representatives never told me that going forward the plan would only cover minutes of calls to MexicoI did not decline to remove the plan at that time.2) On November 3, the Frontier supervisor was very rude to me and intentionally hung up on and did not put me on hold and in lieu the Frontier supervisor intentionally disconnected me without telling me that the plan was going to be disconnected3) After November 3, 2016, I made a call to Mexico because I thought that the plan had not been disconnected.4) For the aforementioned reasons the charges are not valid and Frontier should bill me the $fee for the month of November for the International long distance plan to Mexico.5) The $charge credited back to my account proves that Frontier overbills their customers often.Thank you for your time and attention to this matter Very Truly Yours, [redacted] Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that the video taxes on his Frontier TV service has gone up from $to $26.00, which has caused his monthly bills to fluctuate each monthMr [redacted] advises that his monthly rate for his Frontier TV, internet, and home phone services should be $Mr [redacted] advises that had requested a new remote control from Frontier and was told that a new remote would be shipped to him at no charge He advises that he was charged twice on his Frontier bill for two remotes but has not received one Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on March 1, 2017, and advised him that at the start of his January 13, bill cycle, additional video taxes and surcharges have gone into effect He was advised that some of the additional video taxes are assessed by the city he lives in, and other additional surcharges include a Regional Sports Network Fee and Broadcast TV SurchargeThese surcharges are paid by all TV customers, to offset the increased costs that Frontier incurs for the right to broadcast programming from various networks Frontier advises that Mr***’s monthly rate for his Frontier services, with taxes and surcharges, will be approximately $per month$is the monthly rate before adding taxes and surchargesFrontier advises that a new remote was ordered on March 1, 2017, and the charge will be credited at the start of the next billing cycle, which begins March 13, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
According to the complaint: Ms [redacted] is disputing termination fees that the account was billed when they migrated to a competitor on January 22, Frontier has investigated the above statement and offers the following response:INVESTIGATION/RESOLUTION Frontier found Ms [redacted] had had initiated a two-year agreement on the date of October 14, This plan was selected to automatically renew upon completion, the most recent being October 14, to October 13, 2019.As a compromise, Frontier offered to reverse the promotional discounts the customer received from the dates of October 14, to the January 22, date of termination in exchange for reversal of termination fees.Frontier had advised that this would be a total credit of $the account would receive.Ms [redacted] advised that she is declining the offer.Frontier is sustaining the termination fees as a result of the compromise being declined by the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Never heard from themWhen did they call?When you pay for up to megabit and you constantly get megabit, and then get threatened which a charge to have a tech come outThat is a huge scam.Our neighbors have same problem with speed.I work in pharmacy departmentI wonder if I could get away will selling someone pill instead of the the are supposed to get? Hmmm? Regards, [redacted]
Frontier has investigated the above statements and offers the following response: • Frontier’s Technical Supervisor has advised that Ms [redacted] of [redacted] services work out of our [redacted] site in [redacted] ***That site is an upgraded TA1248A system that is not congested and is capable of Mbps speeds • Ms [redacted] of [redacted] was previously provisioned for Mbps down and kbps up • The Technical Supervisor has had her speeds increased to Mbps down and kbps upThis is the best speed rate that we can offer due to her distance from the serving DSLAM • The Technical Supervisor has tried to contact Ms [redacted] at the number provided in this report and her last trouble ticket (###-###-####) but it rings and then goes to what appears to be a fax machine We regret any inconvenience that [redacted] may have experienced as a result of the above matter.”
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] subscribes to a service as fast as Mbps.Frontier advises that inter service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interferenceCustomer’s speeds may vary over time.Ms [redacted] is subscribing to an internet tier that covers service speeds greater than Mbps and as fast as MbpsFrontier advises that actual speeds may vary, and any speed advertised is not a guaranteeService is subject to availability.Frontier finds that Ms [redacted] is not due a refund or a credit for a price cost differenceAs a courtesy for her inconvenience, Frontier has issued a $courtesy credit We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] G [redacted] to our office for reviewWe appreciate [redacted] G [redacted] bringing this matter to our attention.The Complaint states that:Dr [redacted] states she has had ongoing service issue concerning her voicemail Dr [redacted] states she received poor customer service while trying to have her concerns addressed.Dr [redacted] would like to ensure the credit she was offered has been applied to the accountFrontier has investigated the above statements and offers the following response:Frontier made contact with Dr [redacted] on 8/15/At that time, she advised everything is working properlyCredit was issued to the account as expectedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Dr [redacted] has experienced as a result of the above matter.Frontier Specialist: Mike M [redacted] Department: Customer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier he has a dispute with his billingFrontier has investigated the above statements and offers the following response: On May 3, Frontier spoke with Mr [redacted] and advised the account has been reviewed and after the credits due were applied to the account it left a balance of $Frontier advised the collection amount will be updated to reflect the $189.65.Frontier reviewed the billing and issued a credit of $on the account the adjusted final balance is $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
According to the complaint: Mr [redacted] is disputing the balance on the account, stating that the Frontier technician never installed services inside the buildingFrontier has investigated the above statement and offers the following response:INVESTIGATION/RESOLUTION Frontier had explained to the customer on January 9, that their initial service order never requested inside jack work or labor The technician connected services to the outside demarcation as a result.Frontier also explained that any labor needing to be performed inside the building would be the responsibility of either the business owner or property manager Frontier labor can be requested as a separate time sensitive labor fees The customer did not request this to be performed, though.Frontier did credit $in service order fees as a courtesy on January 9, The customer would owe the remaining balance of $for services
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] needed to move their business to a new location and was told at the time Frontier wasn’t available in the new area After finding out that Frontier was not available they were told they were in a contract and would be billed $for cancelling the service The customer then asked to see a copy of the contract and was told they did not have a copy This caused the customer to place an order for Frontier to give them service The customer is asking to be let out of the contract without a penalty and to have the final bill zeroed outFrontier has investigated the above statements and offers the following response: The Frontier technician went out and said unfortunately the new property is in an AT&T area Frontier will let the customer out of the contract without a penalty Frontier will also zero out the bill per [redacted] s request An order was placed to have all service disconnected and Frontier spoke to [redacted] at [redacted] on November 7, she is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier contacted me and I was told that the did not had any note indicating that there staff informed me that when I made a change on my services was considered an automatically renewal of contract.I was not aware of my renewal, therefore I was not aware there was a cancelation feeAll this time I thought a was on a month to month basis, When I decided to cancel that's when they informed me I had a contract that I was not aware of, so How they say I have a cancelation fee In the bill does state there could be a cancellation fee if you have a contract but I don't have oneMy contract was over june 2017.I do not agree with the response frontier gave me Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him for bringing this matter to our attention The Complaint states that: Mr [redacted] placed an order to move his service from one address to another and the order did not work, he had no working service but was billed for serviceWhen he received the bill it was the wrong pricing Frontier has investigated the above statements and offers the following response: Frontier reissued the service order and connected serviceFrontier has issued credit for days billed not used, Frontier has applied the correct bundle discounts to the accountFrontier has spoken to Mr [redacted] and advised of credits issued for days billed not used and will follow up on the account to review October bill for accuracy We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] A [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that his Internet service has not been functioning since March 1, 2017.Mr [redacted] states that he was provided a repair date of March 15, Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] reported Internet service issues on March 3, 2017.Frontier completed the repair on March 17, 2017.Frontier provided a courtesy credit of $on March 20, for the service issues Mr [redacted] experiencedFrontier spoke with Ms [redacted] on March 20, and confirmed that the Internet connection was working properlyMs [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: A Frontier consultant has been in direct contact with Ms [redacted] and verified voice mail is now workingFrontier adjusted $for the time out of service.Ms [redacted] advised caller ID is not workingA Frontier consultant created a trouble ticketThe Caller ID should work by 02/08/ We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] had a previous internet account with Verizon that was cancelled in March Mr [redacted] started to receive billing statements with current charges under a different account number which he states he never hadMr [redacted] has attempted to contact Frontier several times to have this error corrected and was told it would be taken care of Frontier has investigated the above statements and offers the following response: Frontier has located the account Mr [redacted] has in question and as of October 20, we have corrected the billing and placed credits to zero out any due balance that was showing and advised Mr [redacted] he will receive a statement in November reflecting the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above ma
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate the matter being brought to our attentionIn the complaint Ms [redacted] expressed concerns regarding her Frontier TV packagingMs [redacted] currently bills $68.99/FIOS Custom Essentials TV + $69.99/FIOS 25/Data + $16.99/HD DVR = $- $80/discounts = $+ taxes monthly She previously had the Select HD FIOS TV programming which is no longer availableThe Select HD TV programming is a grandfathered plan and cannot be added backFrontier advises this is our final disposition As a courtesy, I've reached out to Ms [redacted] numerous times to offer the next package available which is the Extreme HD package, however, Ms [redacted] hasn't been available to discuss the matter I've left my can be reached number on her voicemail for future reference.Frontier Communications apologizes for the inconvenience Ms [redacted] experienced as a result of the above matterWe trust this information will assist you in closing this complaint
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he had a promotion that ended in October and he had received a flyer from Frontier saying they could lower his rateMr [redacted] reports he could have his services lowered at $less for yearsMr [redacted] states his new billing came and it was $more then what was advisedMr [redacted] advises he was told he is receiving $off his billing but all discounts he had prior have been removed Frontier has investigated the above statements and offers the following response: A Frontier Representative has successfully contacted Mr***.After further investigation, Mr [redacted] was offered $off what he was currently paying.Frontier advises an order was submitted but had two saves credits added that cancelled each other out, and Mr [redacted] was put on Frontier pricing which also would have cancelled the saves credits out resulting in him losing an additional credit of $off his phone service.The representative was able to put Mr [redacted] on cheaper pricing for $before taxes for months.Mr [redacted] received a total credit amount of $for missing discounts, incorrect proration, and a late payment fee.The representative will follow up to ensure correct billing for Mr*** We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations
Frontier has investigated the above statements and offers the following response: Ms [redacted] was instructed to seek services with [redacted] after our Frontier field operations team discovered that the line from the home to the DSLAM box is 19,feet away which provided minimal/interrupted internet connectivity.Frontier has offered Ms [redacted] a month courtesy credit of internet service in the amount of $ Ms [redacted] has countered our offer with months + $credit totaling $ Counter offer not accepted.Frontier’s original offer is available to Ms [redacted] If accepted, Frontier will issue a month courtesy credit of internet service in the amount of $We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear sir or madam, It is true that Frontier did test my line and found the max possible download speed to be Mbps and a net speed at the time of testing to be MbpsI fully understand that overall net traffic can and will affect download speed in my area and residenceI discussed this matter with a Frontier Escalation department representative, I was told that the pricing of $per month for Mbps was not negotiable but Frontier did offer a $per month discountI communicated that since the as advertised $per month charge for Mbps was not being met that the $per month discount was not sufficient compensation for the service I was being providedFrontier stated that there are no plans at this time to improve the infrastructure in my area and that the $discount per month was the best that they could doI stated that I would gladly forego the discount offer to ensure that my complaint would still be heardFrontier ensured me, that would be the case regardless of the acceptance of the discount or notI then accepted the offered discount I am choosing that the complaint is not resolved with the Revdex.com The reason for this is I feel that since Frontier cannot deliver the as advertised download speed and that the $per month discount does not adequately compensate for receiving only half of the as advertised download capabilityThat said, I understand that Frontier cannot solve my issue overnight but to keep pressure on Frontier and log the inability for Frontier to meet their as advertised service in my areaThank you for your assistance with this issue Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please add this message to my reply of today to Frontier Communications response regarding Complaint ID: [redacted] .I do not accept the response from Frontier Communications to my complaint due to the following reasons:1) As I stated in my complaint on April 15, a Frontier supervisor never told me that going forward the plan would only cover minutes of calls to MexicoMoreover, after April 15, 2016, other Frontier supervisors or customer service representatives never told me that going forward the plan would only cover minutes of calls to MexicoI did not decline to remove the plan at that time.2) On November 3, the Frontier supervisor was very rude to me and intentionally hung up on and did not put me on hold and in lieu the Frontier supervisor intentionally disconnected me without telling me that the plan was going to be disconnected3) After November 3, 2016, I made a call to Mexico because I thought that the plan had not been disconnected.4) For the aforementioned reasons the charges are not valid and Frontier should bill me the $fee for the month of November for the International long distance plan to Mexico.5) The $charge credited back to my account proves that Frontier overbills their customers often.Thank you for your time and attention to this matter Very Truly Yours, [redacted] Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that the video taxes on his Frontier TV service has gone up from $to $26.00, which has caused his monthly bills to fluctuate each monthMr [redacted] advises that his monthly rate for his Frontier TV, internet, and home phone services should be $Mr [redacted] advises that had requested a new remote control from Frontier and was told that a new remote would be shipped to him at no charge He advises that he was charged twice on his Frontier bill for two remotes but has not received one Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on March 1, 2017, and advised him that at the start of his January 13, bill cycle, additional video taxes and surcharges have gone into effect He was advised that some of the additional video taxes are assessed by the city he lives in, and other additional surcharges include a Regional Sports Network Fee and Broadcast TV SurchargeThese surcharges are paid by all TV customers, to offset the increased costs that Frontier incurs for the right to broadcast programming from various networks Frontier advises that Mr***’s monthly rate for his Frontier services, with taxes and surcharges, will be approximately $per month$is the monthly rate before adding taxes and surchargesFrontier advises that a new remote was ordered on March 1, 2017, and the charge will be credited at the start of the next billing cycle, which begins March 13, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
According to the complaint: Ms [redacted] is disputing termination fees that the account was billed when they migrated to a competitor on January 22, Frontier has investigated the above statement and offers the following response:INVESTIGATION/RESOLUTION Frontier found Ms [redacted] had had initiated a two-year agreement on the date of October 14, This plan was selected to automatically renew upon completion, the most recent being October 14, to October 13, 2019.As a compromise, Frontier offered to reverse the promotional discounts the customer received from the dates of October 14, to the January 22, date of termination in exchange for reversal of termination fees.Frontier had advised that this would be a total credit of $the account would receive.Ms [redacted] advised that she is declining the offer.Frontier is sustaining the termination fees as a result of the compromise being declined by the customer
waived ETF, total credits issued $which zeros out account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Never heard from themWhen did they call?When you pay for up to megabit and you constantly get megabit, and then get threatened which a charge to have a tech come outThat is a huge scam.Our neighbors have same problem with speed.I work in pharmacy departmentI wonder if I could get away will selling someone pill instead of the the are supposed to get? Hmmm? Regards, [redacted]
Frontier has investigated the above statements and offers the following response: • Frontier’s Technical Supervisor has advised that Ms [redacted] of [redacted] services work out of our [redacted] site in [redacted] ***That site is an upgraded TA1248A system that is not congested and is capable of Mbps speeds • Ms [redacted] of [redacted] was previously provisioned for Mbps down and kbps up • The Technical Supervisor has had her speeds increased to Mbps down and kbps upThis is the best speed rate that we can offer due to her distance from the serving DSLAM • The Technical Supervisor has tried to contact Ms [redacted] at the number provided in this report and her last trouble ticket (###-###-####) but it rings and then goes to what appears to be a fax machine We regret any inconvenience that [redacted] may have experienced as a result of the above matter.”
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] subscribes to a service as fast as Mbps.Frontier advises that inter service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interferenceCustomer’s speeds may vary over time.Ms [redacted] is subscribing to an internet tier that covers service speeds greater than Mbps and as fast as MbpsFrontier advises that actual speeds may vary, and any speed advertised is not a guaranteeService is subject to availability.Frontier finds that Ms [redacted] is not due a refund or a credit for a price cost differenceAs a courtesy for her inconvenience, Frontier has issued a $courtesy credit We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] G [redacted] to our office for reviewWe appreciate [redacted] G [redacted] bringing this matter to our attention.The Complaint states that:Dr [redacted] states she has had ongoing service issue concerning her voicemail Dr [redacted] states she received poor customer service while trying to have her concerns addressed.Dr [redacted] would like to ensure the credit she was offered has been applied to the accountFrontier has investigated the above statements and offers the following response:Frontier made contact with Dr [redacted] on 8/15/At that time, she advised everything is working properlyCredit was issued to the account as expectedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Dr [redacted] has experienced as a result of the above matter.Frontier Specialist: Mike M [redacted] Department: Customer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier he has a dispute with his billingFrontier has investigated the above statements and offers the following response: On May 3, Frontier spoke with Mr [redacted] and advised the account has been reviewed and after the credits due were applied to the account it left a balance of $Frontier advised the collection amount will be updated to reflect the $189.65.Frontier reviewed the billing and issued a credit of $on the account the adjusted final balance is $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
According to the complaint: Mr [redacted] is disputing the balance on the account, stating that the Frontier technician never installed services inside the buildingFrontier has investigated the above statement and offers the following response:INVESTIGATION/RESOLUTION Frontier had explained to the customer on January 9, that their initial service order never requested inside jack work or labor The technician connected services to the outside demarcation as a result.Frontier also explained that any labor needing to be performed inside the building would be the responsibility of either the business owner or property manager Frontier labor can be requested as a separate time sensitive labor fees The customer did not request this to be performed, though.Frontier did credit $in service order fees as a courtesy on January 9, The customer would owe the remaining balance of $for services
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] needed to move their business to a new location and was told at the time Frontier wasn’t available in the new area After finding out that Frontier was not available they were told they were in a contract and would be billed $for cancelling the service The customer then asked to see a copy of the contract and was told they did not have a copy This caused the customer to place an order for Frontier to give them service The customer is asking to be let out of the contract without a penalty and to have the final bill zeroed outFrontier has investigated the above statements and offers the following response: The Frontier technician went out and said unfortunately the new property is in an AT&T area Frontier will let the customer out of the contract without a penalty Frontier will also zero out the bill per [redacted] s request An order was placed to have all service disconnected and Frontier spoke to [redacted] at [redacted] on November 7, she is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier contacted me and I was told that the did not had any note indicating that there staff informed me that when I made a change on my services was considered an automatically renewal of contract.I was not aware of my renewal, therefore I was not aware there was a cancelation feeAll this time I thought a was on a month to month basis, When I decided to cancel that's when they informed me I had a contract that I was not aware of, so How they say I have a cancelation fee In the bill does state there could be a cancellation fee if you have a contract but I don't have oneMy contract was over june 2017.I do not agree with the response frontier gave me Regards, [redacted]