Thank you for referring the additional concerns of [redacted] regarding the business of [redacted] to our office for reviewThe additional concerns state: Mr [redacted] states he would like Frontier to clear his account stating the remote call forwarding did not work.Mr [redacted] wants Frontier to provide a credit of $for loss of businessFrontier has reviewed these additional concerns and offers the following response: Frontier has reviewed the records and unable to locate any trouble tickets or notes reporting that the remote call forwarding was not working The charges of $are valid for this account.Frontier does not provide credit for loss of businessWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you! Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Customer is disputing suspended account and payments submitted Frontier has investigated the above statements and offers the following response: Frontier has submitted payment investigation and it has returned: $ payment was sent to the incorrect address as per bank and stop pay was done, $ and $ payment were paid to a disconnected account for Mr [redacted] Amounts were transferred to active accountThe final payment of $ was paid to active account.Frontier has restored Mr [redacted] account and credited $ for the time the account was suspended.Frontier advised Mr [redacted] on February 13, of the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionAccording to the complaint, Ms [redacted] advises she has experienced internet service concerns and disconnected with FrontierShe states she is requesting dollars refunded for her bill for the months she had our serviceFrontier investigated and advises trouble tickets account for the internet service concerns the customer experiencedFrontier previously issued a credit of $to the account for concernsFrontier has issued an additional credit of $to the accountFrontier spoke to Ms [redacted] and advised of the above creditFrontier apologizes for any inconvenience Ms [redacted] experience as a result of the above issueWe trust this information will assist you in closing this complaintThank you, Sandra PFrontier Executive Relations ###-###-####
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that Ms [redacted] is requesting information of her expected refund in the amount of $when she disconnected her Frontier Services on September 7, Frontier has investigated the above statements and offers the following response: Frontier informed Ms[redacted] that it takes billing cycles before Frontier will send her a Visa Card in the amount of $Ms[redacted] knows to contact Mark Hafter at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that MrWalker has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had contacted Frontier around December 17, 2016, to find out if she could get a lower monthly rate, and was quoted a monthly rate of approximately $plus tax, or around $total She also advises that after agreeing to her new bundle package that was effective December 28, 2016, she ended up losing some of the TV channels she previously had, so a new order had to be placed to correct her TV channel packageMs [redacted] advises when she got her January bill, it totaled $217.00, which was much higher than what she was expectingShe then requested to be switched to a lower tiered TV package and was then told that it would be $plus tax When she asked what needs to be paid for the January bill, she was told $Ms [redacted] advises that Frontier should honor the price that was originally quoted, which was $plus tax Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on January 30, She was advised that her monthly rate can be lowered to $plus tax, and with tax would be in between $and $Frontier also advised her that she will get back channels that were lost when she last requested her a change to her TV package.Frontier advises that she only needs to pay $for her January bill, and then going forward her monthly rate will be less than $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her for bringing this matter to our attentionThe Complaint states that:Mrs [redacted] states she obtained Frontier services and each month she has to call Frontier because the bill amount is incorrect Frontier has investigated the above statements and offers the following response:Frontier spoke to Mrs [redacted] on October and apologized for the error.Frontier has activated all promotions on Mrs [redacted] ’s account and has issued credit to her account for the missing promotions.Frontier has submitted an additional promotion to Mrs [redacted] ’s account for months to match the price quoted by two representativesFrontier has set a follow up to review Mrs [redacted] ’s November billing statement to ensure it is correct We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time Frontier continues to work toward a solution that will improve Mr [redacted] Internet serviceOn April 3, I spoke with Mr [redacted] regarding his concernsDuring this contact, Mr [redacted] acknowledged that he is still experiencing internet issues and that he is working directly with FrontierI advised Mr [redacted] that credit was issued for the internet for months We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ,,,,,, its not closed iam contacting the federal trade commission,, I PAYED THE FULL IN OCT TO NOVEMBER ,,THERE WAS NOT CREDIT I HAVE PROOF FROM MY CREDIT CARD BILL ,,I did not reacice no credit of dollars and I payed on the next bill , ENOUGH FROM FRONTIER IAM GETTING PRICES FROM [redacted] had enough from frontier ripping me off
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did get amount credit as requestedMy only complaint is that I received my new bill and its coming in at $a monthThey claim that I am using a WiFi router and I told the installer and Dawn from the customer service team and they told me I had to pay the $since its policyCan someone please explain why do I need to pay for a device I do not have and not using? This is not acceptableAlso why was there a re connection fee? Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: Ms [redacted] states she canceled her television service on May 1, and has not seen a corrected bill that reflects just her Internet service.Ms [redacted] states she has not received the return mailers for her television equipmentFrontier has investigated the above statements and offers the following response: Frontier contacted Ms [redacted] on May 20, and explained she will receive her corrected bill with credits for disconnecting her television service on June 4, 2016.Frontier sends out the return boxes to send back equipment within two weeks of disconnection of serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she would like bill adjusted and corrected for good Frontier has investigated the above statements and offers the following response: Frontier made several attempts to reach Ms [redacted] ; however, we have been unsuccessful in speaking with herFrontier emailed a ‘Please Contact Frontier’ letter to Ms [redacted] Frontier has been able to leave several message with our direct contact information.Frontier investigated and confirmed that the charges are accurate and we have applied several adjustmentsFrontier confirmed no additional adjustment neededIf Ms [redacted] has additional concerns, she can reach Executive Relation at ###-###-#### Ext [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier spoke with Mr [redacted] on March 15, and confirmed the billing issue has been resolved Mr [redacted] was satisfied Frontier issued credits to Mr [redacted] ’s account to bring balance to zero
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] is supposed to get meg of internet speed, she is getting it during the day time but drops down in the evenings, and this has been happening for a few months, she has complained previously but it is still happening and she also wants credit.Frontier has investigated the above statements and offers the following response:A Trouble Ticket was placed for [redacted] with a due date of March 4, The tech spoke with [redacted] on March 4, as he was out and did a speed test, modem page running over numbers are a prefect speed and speed test She left me a message,today March 8, saying that it looks like it has been fixed, all is ok for nowI am also giving her a credit in the amount of $She does have my direct contact information if she should have any more issues.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The complaint states that: Mr [redacted] advises that he had an installer from Frontier to his home to set up a telephone line to receive Internet service from Frontier.Mr [redacted] advises he was told the installation would be free.Mr [redacted] advises he was told that Internet speeds would be as fast as MbpsMr [redacted] advises the technician advised that Mbps would not be capable at Mr [redacted] ’s location.Mr [redacted] advises that they were only able to get Mbps, and due slow speeds available at this location he canceled the Frontier Internet service.Mr [redacted] advises he then was being charged over $for services he never received.Mr [redacted] is requesting credit for his Frontier billing due to misinformation provided to him when ordering the Internet service Frontier has investigated the above statements and offers the following response: Frontier investigated Mr [redacted] ’s complaint and have credited Mr [redacted] ’s account for $180.33.Frontier notified Mr [redacted] of the credit on November 29, and advised him that he has a zero balance We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:• Mr [redacted] advises that he was informed that his account had an auto renewing billing commitment added during the Frontier acquisition of his accountThis commitment would result in a $early termination fee (ETF) should he decide to cancel his service.• Mr [redacted] is requesting that the ETF be removed.Frontier has investigated the above statements and offers the following response:• Frontier advises that some accounts did have a system generated auto-renewal added at the time of the conversion from Verizon to Frontier billingEach monthly statement has included a bill message that the account was in an auto renewed commitment with an associated ETF• A Frontier representative advised Mr [redacted] that Frontier would remove the commitment however the commitment was providing a monthly bundle discount.• Mr [redacted] confirmed that he wanted the commitment removed and understood this would result in an increase of his monthly chargesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Executive Customer RelationsFrontier Communications
According to our records, a Verizon representative spoke to [redacted] and explained that refund checks must be made out in the name of the account holderThere is a legal issue with regard to the fact that the payee on the refund check must be titled the same way as the final accountMr [redacted] stated he did not want to discuss the matter any further and advised the representative he has a negative view of Verizon
The behavior of the CS rep, who willfully misled me into providing my SSN, is very worrisome to meI believe I am now in danger of Identity theft.To resolve the issue, I need Frontier to provide me with free lifetime credit monitoring and protection
This is the second complaint I'm filingFiled one back in August due to bill being too highWas put in touch with Henry A [redacted] who assured me that my bill would be $and change with taxes (it had been over $previously)I believed him and retracted my complaintWell my bill for October was 116! I called MrA [redacted] back and he told me there was nothing else he could doIt went up to $in November and this month to $123.75! When I called to inquire they simply told me the price of cable had gone up and there was nothing more they could do for meSo I'm reinstating my complaint.Adjust the billing down to no more than $
Thank you for referring the complaint of [redacted] in reference to the business [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] had billing questions about a Road Work Recovery Surcharge and late fees on her statementShe also believes that she has been double chargedFrontier has investigated the above statements and offers the following response: Frontier records do show that the payment for Ms***’s 10/28/bill was missed and was not caught up until her 3/22/paymentMs [redacted] did continue to make payments within that timeframe, however, they were not for the total balance due which did result in the addition of late fees to each bill.On Ms***’s 3/28/bill, a charge for a Long Distance package that Ms [redacted] did not authorize was added by a third-party companyMs [redacted] continued to pay only the amount, not including the late fees that had been applied or the Long Distance package charged, resulting in the account still showing past due amountsThrough email correspondence with Ms***, Frontier was able to determine that her original missing payment from the 10/28/bill had been lost in the mail and was never withdrawn from her bank accountAs this was not by fault of the customer, Frontier agreed to waive all late fees resulting from this as well as the late fees applied from the Long Distance package not being paidFrontier also was able to remove the charges for the Long Distance packageFrom the credits applied for late fees and the past due charges, Ms***’s account with Frontier has been brought to a $balanceFrontier was able to address Ms***’s question in regards to the Road Work Recovery SurchargeFederal, state, and municipal governments over the last few years, in part due to the American Reinvestment Act passed by congress in 2009, have increased road construction projectsThese projects help to promote jobs in communities across the U.SOver the past years, Frontier has worked hard to absorb the fees within our business expenses, however, due to the growth in these projects and in order to continue to deploy and deliver broadband to our communities and our valued customers, starting Dec 1st, 2013, Frontier assessed a surcharge to all customers to recover a portion of the road construction costsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the additional concerns of [redacted] regarding the business of [redacted] to our office for reviewThe additional concerns state: Mr [redacted] states he would like Frontier to clear his account stating the remote call forwarding did not work.Mr [redacted] wants Frontier to provide a credit of $for loss of businessFrontier has reviewed these additional concerns and offers the following response: Frontier has reviewed the records and unable to locate any trouble tickets or notes reporting that the remote call forwarding was not working The charges of $are valid for this account.Frontier does not provide credit for loss of businessWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you! Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Customer is disputing suspended account and payments submitted Frontier has investigated the above statements and offers the following response: Frontier has submitted payment investigation and it has returned: $ payment was sent to the incorrect address as per bank and stop pay was done, $ and $ payment were paid to a disconnected account for Mr [redacted] Amounts were transferred to active accountThe final payment of $ was paid to active account.Frontier has restored Mr [redacted] account and credited $ for the time the account was suspended.Frontier advised Mr [redacted] on February 13, of the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionAccording to the complaint, Ms [redacted] advises she has experienced internet service concerns and disconnected with FrontierShe states she is requesting dollars refunded for her bill for the months she had our serviceFrontier investigated and advises trouble tickets account for the internet service concerns the customer experiencedFrontier previously issued a credit of $to the account for concernsFrontier has issued an additional credit of $to the accountFrontier spoke to Ms [redacted] and advised of the above creditFrontier apologizes for any inconvenience Ms [redacted] experience as a result of the above issueWe trust this information will assist you in closing this complaintThank you, Sandra PFrontier Executive Relations ###-###-####
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that Ms [redacted] is requesting information of her expected refund in the amount of $when she disconnected her Frontier Services on September 7, Frontier has investigated the above statements and offers the following response: Frontier informed Ms[redacted] that it takes billing cycles before Frontier will send her a Visa Card in the amount of $Ms[redacted] knows to contact Mark Hafter at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that MrWalker has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had contacted Frontier around December 17, 2016, to find out if she could get a lower monthly rate, and was quoted a monthly rate of approximately $plus tax, or around $total She also advises that after agreeing to her new bundle package that was effective December 28, 2016, she ended up losing some of the TV channels she previously had, so a new order had to be placed to correct her TV channel packageMs [redacted] advises when she got her January bill, it totaled $217.00, which was much higher than what she was expectingShe then requested to be switched to a lower tiered TV package and was then told that it would be $plus tax When she asked what needs to be paid for the January bill, she was told $Ms [redacted] advises that Frontier should honor the price that was originally quoted, which was $plus tax Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on January 30, She was advised that her monthly rate can be lowered to $plus tax, and with tax would be in between $and $Frontier also advised her that she will get back channels that were lost when she last requested her a change to her TV package.Frontier advises that she only needs to pay $for her January bill, and then going forward her monthly rate will be less than $ We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her for bringing this matter to our attentionThe Complaint states that:Mrs [redacted] states she obtained Frontier services and each month she has to call Frontier because the bill amount is incorrect Frontier has investigated the above statements and offers the following response:Frontier spoke to Mrs [redacted] on October and apologized for the error.Frontier has activated all promotions on Mrs [redacted] ’s account and has issued credit to her account for the missing promotions.Frontier has submitted an additional promotion to Mrs [redacted] ’s account for months to match the price quoted by two representativesFrontier has set a follow up to review Mrs [redacted] ’s November billing statement to ensure it is correct We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time Frontier continues to work toward a solution that will improve Mr [redacted] Internet serviceOn April 3, I spoke with Mr [redacted] regarding his concernsDuring this contact, Mr [redacted] acknowledged that he is still experiencing internet issues and that he is working directly with FrontierI advised Mr [redacted] that credit was issued for the internet for months We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ,,,,,, its not closed iam contacting the federal trade commission,, I PAYED THE FULL IN OCT TO NOVEMBER ,,THERE WAS NOT CREDIT I HAVE PROOF FROM MY CREDIT CARD BILL ,,I did not reacice no credit of dollars and I payed on the next bill , ENOUGH FROM FRONTIER IAM GETTING PRICES FROM [redacted] had enough from frontier ripping me off
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did get amount credit as requestedMy only complaint is that I received my new bill and its coming in at $a monthThey claim that I am using a WiFi router and I told the installer and Dawn from the customer service team and they told me I had to pay the $since its policyCan someone please explain why do I need to pay for a device I do not have and not using? This is not acceptableAlso why was there a re connection fee? Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: Ms [redacted] states she canceled her television service on May 1, and has not seen a corrected bill that reflects just her Internet service.Ms [redacted] states she has not received the return mailers for her television equipmentFrontier has investigated the above statements and offers the following response: Frontier contacted Ms [redacted] on May 20, and explained she will receive her corrected bill with credits for disconnecting her television service on June 4, 2016.Frontier sends out the return boxes to send back equipment within two weeks of disconnection of serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she would like bill adjusted and corrected for good Frontier has investigated the above statements and offers the following response: Frontier made several attempts to reach Ms [redacted] ; however, we have been unsuccessful in speaking with herFrontier emailed a ‘Please Contact Frontier’ letter to Ms [redacted] Frontier has been able to leave several message with our direct contact information.Frontier investigated and confirmed that the charges are accurate and we have applied several adjustmentsFrontier confirmed no additional adjustment neededIf Ms [redacted] has additional concerns, she can reach Executive Relation at ###-###-#### Ext [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier spoke with Mr [redacted] on March 15, and confirmed the billing issue has been resolved Mr [redacted] was satisfied Frontier issued credits to Mr [redacted] ’s account to bring balance to zero
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] is supposed to get meg of internet speed, she is getting it during the day time but drops down in the evenings, and this has been happening for a few months, she has complained previously but it is still happening and she also wants credit.Frontier has investigated the above statements and offers the following response:A Trouble Ticket was placed for [redacted] with a due date of March 4, The tech spoke with [redacted] on March 4, as he was out and did a speed test, modem page running over numbers are a prefect speed and speed test She left me a message,today March 8, saying that it looks like it has been fixed, all is ok for nowI am also giving her a credit in the amount of $She does have my direct contact information if she should have any more issues.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The complaint states that: Mr [redacted] advises that he had an installer from Frontier to his home to set up a telephone line to receive Internet service from Frontier.Mr [redacted] advises he was told the installation would be free.Mr [redacted] advises he was told that Internet speeds would be as fast as MbpsMr [redacted] advises the technician advised that Mbps would not be capable at Mr [redacted] ’s location.Mr [redacted] advises that they were only able to get Mbps, and due slow speeds available at this location he canceled the Frontier Internet service.Mr [redacted] advises he then was being charged over $for services he never received.Mr [redacted] is requesting credit for his Frontier billing due to misinformation provided to him when ordering the Internet service Frontier has investigated the above statements and offers the following response: Frontier investigated Mr [redacted] ’s complaint and have credited Mr [redacted] ’s account for $180.33.Frontier notified Mr [redacted] of the credit on November 29, and advised him that he has a zero balance We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:• Mr [redacted] advises that he was informed that his account had an auto renewing billing commitment added during the Frontier acquisition of his accountThis commitment would result in a $early termination fee (ETF) should he decide to cancel his service.• Mr [redacted] is requesting that the ETF be removed.Frontier has investigated the above statements and offers the following response:• Frontier advises that some accounts did have a system generated auto-renewal added at the time of the conversion from Verizon to Frontier billingEach monthly statement has included a bill message that the account was in an auto renewed commitment with an associated ETF• A Frontier representative advised Mr [redacted] that Frontier would remove the commitment however the commitment was providing a monthly bundle discount.• Mr [redacted] confirmed that he wanted the commitment removed and understood this would result in an increase of his monthly chargesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Executive Customer RelationsFrontier Communications
According to our records, a Verizon representative spoke to [redacted] and explained that refund checks must be made out in the name of the account holderThere is a legal issue with regard to the fact that the payee on the refund check must be titled the same way as the final accountMr [redacted] stated he did not want to discuss the matter any further and advised the representative he has a negative view of Verizon
The behavior of the CS rep, who willfully misled me into providing my SSN, is very worrisome to meI believe I am now in danger of Identity theft.To resolve the issue, I need Frontier to provide me with free lifetime credit monitoring and protection
This is the second complaint I'm filingFiled one back in August due to bill being too highWas put in touch with Henry A [redacted] who assured me that my bill would be $and change with taxes (it had been over $previously)I believed him and retracted my complaintWell my bill for October was 116! I called MrA [redacted] back and he told me there was nothing else he could doIt went up to $in November and this month to $123.75! When I called to inquire they simply told me the price of cable had gone up and there was nothing more they could do for meSo I'm reinstating my complaint.Adjust the billing down to no more than $
Thank you for referring the complaint of [redacted] in reference to the business [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] had billing questions about a Road Work Recovery Surcharge and late fees on her statementShe also believes that she has been double chargedFrontier has investigated the above statements and offers the following response: Frontier records do show that the payment for Ms***’s 10/28/bill was missed and was not caught up until her 3/22/paymentMs [redacted] did continue to make payments within that timeframe, however, they were not for the total balance due which did result in the addition of late fees to each bill.On Ms***’s 3/28/bill, a charge for a Long Distance package that Ms [redacted] did not authorize was added by a third-party companyMs [redacted] continued to pay only the amount, not including the late fees that had been applied or the Long Distance package charged, resulting in the account still showing past due amountsThrough email correspondence with Ms***, Frontier was able to determine that her original missing payment from the 10/28/bill had been lost in the mail and was never withdrawn from her bank accountAs this was not by fault of the customer, Frontier agreed to waive all late fees resulting from this as well as the late fees applied from the Long Distance package not being paidFrontier also was able to remove the charges for the Long Distance packageFrom the credits applied for late fees and the past due charges, Ms***’s account with Frontier has been brought to a $balanceFrontier was able to address Ms***’s question in regards to the Road Work Recovery SurchargeFederal, state, and municipal governments over the last few years, in part due to the American Reinvestment Act passed by congress in 2009, have increased road construction projectsThese projects help to promote jobs in communities across the U.SOver the past years, Frontier has worked hard to absorb the fees within our business expenses, however, due to the growth in these projects and in order to continue to deploy and deliver broadband to our communities and our valued customers, starting Dec 1st, 2013, Frontier assessed a surcharge to all customers to recover a portion of the road construction costsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter