Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I don't agree with this lie because I know for a fact when they first came to provide my internet service the workers showed a speed of mg not so that is a statement from themIt ran at or over for almost a week then first time customer support was called it has been turned down and running like crap every sinceAnother thing we have contacted billing times now over not receiving a paper bill not signed up for paperless billing either so can't blame that but still waiting to receive a bill by mailTo many lies from ya'll I know other people who can vouch for the way ya'll do customers including ones who have been loyal to you for 10+ years a senior citizen at that.So no I am not accepting their responseTY very much
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her Mother land line phone works for an hour and then stops working and then starts workingWe need a land line that worksFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on August 1, Frontier confirmed that the land line was workingFrontier sent a Technician on July 18, Ms [redacted] explained that she has the Technicians number if she has any issues with her land phoneFrontier applied a credit to the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] with [redacted] advises their business telephone line has been down since March 30, Frontier was not able to send calls to voicemail or forward to a cell phone Frontier has investigated the above statements and offers the following response: Frontier advises the telephone line was restored on April 3, Frontier has issued the appropriate credit for the five days out of service We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will be happy to accept the offer once the prorated bill is in my handI am thrilled to get a response from Frontier about resolving the issueBut you have to understand that I have been told this times now and it hasn't been true yetWhen I get the bill that shows the prorated charges, I will accept this offer Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time Frontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Mr [redacted] ’s area at this time Frontier advises it has made an adjustment to Mr [redacted] ’s account.Frontier advises that it has advised [redacted] by voicemail and email on January 24, advising of the adjustment made to the account and also continuing to work on providing the best service availableWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] states that was advised that the ETF would be waivedMr [redacted] also advised that he was billed for a disconnection fee.Frontier has investigated the above statements and offers the following response:Frontier records reflect that Mr [redacted] was in a month contract for his internet services until May 11, The customer disconnected his services prior to the contract period and is subject to an ETF.Frontier records also reflect that Mr [redacted] was billed a $disconnection fee.Frontier records reflect that the ETF was waived on Mr [redacted] account and a courtesy credit of $was issued for the disconnection feeFrontier representative have made several attempts to reach the customer however was unsuccessfulWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mrs [redacted] states that she was advised Frontier would honor her price of $for a year and $for the next year.Mrs*** also stated that she was advised that the issue would be fixedFrontier has investigated the above statements and offers the following response:Frontier records reflect that Mrs [redacted] account was adjusted every month with a $bill credit to bring her monthly charges to $plus taxes and feesFrontier advised the customer the account was monitored to ensure the bill credits were issued to the account.Frontier representative has advised Mrs [redacted] that we would honor the $price plus taxes and fees until January 2019.We have advised that boxes, taxes and fees are not guaranteed price and is subject to change.We will issue a monthly bill credit to ensure the monthly services are $plus taxes and fees.Frontier representative have spoken to Mrs [redacted] and advised of the bill credits and taxes and fees.She is not satisfied with our resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####
The Complaint states that: Mr [redacted] advises that he was charged a $installation fee that was not disclosed to him when he ordered his Frontier serviceMr [redacted] advises that he was charged for a Frontier Secure product that he did not orderFrontier has investigated the above statements and offers the following response: Frontier advises that credit has been provided for both the installation fee and the Frontier SecureFrontier advises that Frontier Secure has been removed from his account.Frontier advises that we spoke to Mr [redacted] to advise of the above on February 1,
Good Afternoon,This issue has been resolved Customer was doing a service change during the transition to Frontier This caused some of the credits promised by VZ not to show up As a Customer Relations gesture, I issued a credit of $to the customer's account Future bills will give the customer the credits she was promised Customer is satisfied with Frontier's resolution Thank YouSerena J [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that Frontier is not allowing her out of her contract and disagrees with the terms of her serviceMs [redacted] would like honored what she was advised of to be removed from their contractFrontier has investigated the above statements and offers the following response: Frontier reviewed the case and we spoke with Ms [redacted] to advise that we will remove the termination contract from the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the complaint and offers the following response: Frontier installed Ms [redacted] ’s service on October 29, 2016.Frontier experienced delays in the installation of service due to the provisioning of facilities for the Internet serviceOnce the facilities were available, the installation was completed.Frontier was not able to gain access to the premises and completed the order to the Network Interface
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that he was overcharged on his Frontier billing.Mr [redacted] advises that he is not receiving the promotional price that he was quoted to by FrontierFrontier has investigated the above statements and offers the following response:Frontier investigated Mr [redacted] ’s account and determined that there were billing errors on his Frontier statementsFrontier issued adjustments in the amount of $ for the billing errors on his statements from November to January Frontier advises that there was an error in Mr [redacted] ’s promotion that was corrected to the rate of $and is reflected correctly on his January statement.Frontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with him.Frontier has mailed Mr [redacted] a letter with direct contact information if he needs any additional assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that telephone service has not been working since September 30, Frontier has investigated the above statements and offers the following response: Frontier reviewed [redacted] ***’s account and advises that Frontier completed a request to move service to a new location on September 30, After moving the lines, [redacted] ***’s services were not working A Frontier representative then opened a trouble ticket to address the service issues at the new location A Frontier technician was dispatched and completed the trouble ticket A Frontier Customer Service Representative spoke with [redacted] on October 25, and confirmed all lines and features are working properly The Frontier Customer Service Representative will continue to assist [redacted] with any future inquires.Our expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has not received his refund of $despite multiple calls to Frontier regarding the matterHe stated he was promised several times that he would receive the refund in seven to ten business days and he never got the refundFrontier has investigated the above statements and offers the following response: Frontier contacted Mr [redacted] on July 19, and he verified he received his refund on July 15, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Customer bills $64.99/FIOS 100/data + taxes monthly The actual price of the Data service is $per month he gets $discount monthly Says he was offered $per month for the service and order was not put in He called back and was told the offer was not available There are advising of rate agent offered customer at the time of order negotiation I apologized for his inconvenience Offered to adjust the difference which is $for months a lump sum credit of $89.94($x 6) Mr [redacted] accepted offer The credit will appear on of the next billing statementsHe does understand that going forward he will bill $per month for the 100/FIOS Data Case Closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: · Mr [redacted] advises he was quoted $for his bundle and a $Amazon gift card Frontier has investigated the above statements and offers the following response: · Records show service order completed November 29, establishing FiOS Local TV and FiOS 100/internet, set top box and gateway router and unlimited FiOS Digital Voice for $ This excludes any promotional discount and applicable taxes and surcharges· Records show service order completed January 4, removing the FiOS Freedom Voice· Research determined once the voice was removed Mr [redacted] no longer qualified for the $bundle discount· Research determined Mr [redacted] did not qualify for the Amazon Gift card as he did not subscribe to the qualifying components· Records show credits totaling $have been applied to Mr***’s account for the rate differences · A Frontier representative spoke with Mr [redacted] who elected to remove FiOS TV and subscribe to FiOS 50/data for $with the gate way router $this excludes applicable taxes and surchargesA Frontier representative spoke with Mr [redacted] who indicated satisfaction with the resolution We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: • Mr [redacted] is stating that he moved out of Frontier territory and he spoke with an agent on 1/10/to discontinue his service He says the agent would not assist because he could not verify his account with the 4-digit PIN numberMr [redacted] says that the agent would not accept any other means of verification and he did not have a paper bill to obtain the requested PIN number • Ms [redacted] is requesting that his account is disconnected and that his service charges are not accrued past 1/10/ Frontier has investigated the above statements and offers the following response: • Frontier’s policy requires the verification of an account by securing a: Frontier 4-digit PIN number or date of birth or last digits of SSN # or passwordMr***’s account was migrated from Verizon to Frontier without his credit information saved and there was no password selectedIn this instance, the 4-digit PIN number would be the only means of verification available • Mr [redacted] has been contacted by Frontier and verification was completedHis account was disconnected effective to 1/10/and he will not owe for any service charges beyond that date We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing a bill for services from FrontierFrontier has investigated the above statements and offers the following response: Frontier has reviewed Ms***’s account and determined that due to an order entry error, Ms***’s account was billed incorrectly.Frontier advises that all charges that were billed incorrectly were removed from the account.Frontier advises that Ms***’s account was terminated on July 26, and that the final balance is $11.41.Frontier spoke to Ms [redacted] on September 27, and advised of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though they again failed to show up on the original day they scheduled the tech to repair my service on Thursday 11-02-they did finally show up on the 3rdthey just lie too much for me to remain a customer in the futureIt just comes down to the lie's, Lie's and more Lie's and a waste of my time waiting for failed service that happens every month or Thanks for your help regarding this problem, without it who knows when it would have been repairedWe.ve been hit with a few deaths recently in the family and now a Brother in law in [redacted] leaving us very soon, my cell phone bill went thru the roofI truly appreciate your help ever so much and I'd like to Thank You ever so much Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: Slow Internet speeds Frontier has investigated the above statements and offers the following response: Frontier Communications has sent multiple field technicians to Mrs [redacted] ’s residence and has concluded this issue is on a broader scaleA mass outage has been assigned to the neighborhood by the local dispatch team and is being worked to completion to fix the slow internet speeds We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I don't agree with this lie because I know for a fact when they first came to provide my internet service the workers showed a speed of mg not so that is a statement from themIt ran at or over for almost a week then first time customer support was called it has been turned down and running like crap every sinceAnother thing we have contacted billing times now over not receiving a paper bill not signed up for paperless billing either so can't blame that but still waiting to receive a bill by mailTo many lies from ya'll I know other people who can vouch for the way ya'll do customers including ones who have been loyal to you for 10+ years a senior citizen at that.So no I am not accepting their responseTY very much
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her Mother land line phone works for an hour and then stops working and then starts workingWe need a land line that worksFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on August 1, Frontier confirmed that the land line was workingFrontier sent a Technician on July 18, Ms [redacted] explained that she has the Technicians number if she has any issues with her land phoneFrontier applied a credit to the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] with [redacted] advises their business telephone line has been down since March 30, Frontier was not able to send calls to voicemail or forward to a cell phone Frontier has investigated the above statements and offers the following response: Frontier advises the telephone line was restored on April 3, Frontier has issued the appropriate credit for the five days out of service We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will be happy to accept the offer once the prorated bill is in my handI am thrilled to get a response from Frontier about resolving the issueBut you have to understand that I have been told this times now and it hasn't been true yetWhen I get the bill that shows the prorated charges, I will accept this offer Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time Frontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Mr [redacted] ’s area at this time Frontier advises it has made an adjustment to Mr [redacted] ’s account.Frontier advises that it has advised [redacted] by voicemail and email on January 24, advising of the adjustment made to the account and also continuing to work on providing the best service availableWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] states that was advised that the ETF would be waivedMr [redacted] also advised that he was billed for a disconnection fee.Frontier has investigated the above statements and offers the following response:Frontier records reflect that Mr [redacted] was in a month contract for his internet services until May 11, The customer disconnected his services prior to the contract period and is subject to an ETF.Frontier records also reflect that Mr [redacted] was billed a $disconnection fee.Frontier records reflect that the ETF was waived on Mr [redacted] account and a courtesy credit of $was issued for the disconnection feeFrontier representative have made several attempts to reach the customer however was unsuccessfulWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mrs [redacted] states that she was advised Frontier would honor her price of $for a year and $for the next year.Mrs*** also stated that she was advised that the issue would be fixedFrontier has investigated the above statements and offers the following response:Frontier records reflect that Mrs [redacted] account was adjusted every month with a $bill credit to bring her monthly charges to $plus taxes and feesFrontier advised the customer the account was monitored to ensure the bill credits were issued to the account.Frontier representative has advised Mrs [redacted] that we would honor the $price plus taxes and fees until January 2019.We have advised that boxes, taxes and fees are not guaranteed price and is subject to change.We will issue a monthly bill credit to ensure the monthly services are $plus taxes and fees.Frontier representative have spoken to Mrs [redacted] and advised of the bill credits and taxes and fees.She is not satisfied with our resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####
The Complaint states that: Mr [redacted] advises that he was charged a $installation fee that was not disclosed to him when he ordered his Frontier serviceMr [redacted] advises that he was charged for a Frontier Secure product that he did not orderFrontier has investigated the above statements and offers the following response: Frontier advises that credit has been provided for both the installation fee and the Frontier SecureFrontier advises that Frontier Secure has been removed from his account.Frontier advises that we spoke to Mr [redacted] to advise of the above on February 1,
Good Afternoon,This issue has been resolved Customer was doing a service change during the transition to Frontier This caused some of the credits promised by VZ not to show up As a Customer Relations gesture, I issued a credit of $to the customer's account Future bills will give the customer the credits she was promised Customer is satisfied with Frontier's resolution Thank YouSerena J [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that Frontier is not allowing her out of her contract and disagrees with the terms of her serviceMs [redacted] would like honored what she was advised of to be removed from their contractFrontier has investigated the above statements and offers the following response: Frontier reviewed the case and we spoke with Ms [redacted] to advise that we will remove the termination contract from the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the complaint and offers the following response: Frontier installed Ms [redacted] ’s service on October 29, 2016.Frontier experienced delays in the installation of service due to the provisioning of facilities for the Internet serviceOnce the facilities were available, the installation was completed.Frontier was not able to gain access to the premises and completed the order to the Network Interface
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that he was overcharged on his Frontier billing.Mr [redacted] advises that he is not receiving the promotional price that he was quoted to by FrontierFrontier has investigated the above statements and offers the following response:Frontier investigated Mr [redacted] ’s account and determined that there were billing errors on his Frontier statementsFrontier issued adjustments in the amount of $ for the billing errors on his statements from November to January Frontier advises that there was an error in Mr [redacted] ’s promotion that was corrected to the rate of $and is reflected correctly on his January statement.Frontier has made several attempts to contact Mr [redacted] regarding this issue but has been unsuccessful in speaking with him.Frontier has mailed Mr [redacted] a letter with direct contact information if he needs any additional assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that telephone service has not been working since September 30, Frontier has investigated the above statements and offers the following response: Frontier reviewed [redacted] ***’s account and advises that Frontier completed a request to move service to a new location on September 30, After moving the lines, [redacted] ***’s services were not working A Frontier representative then opened a trouble ticket to address the service issues at the new location A Frontier technician was dispatched and completed the trouble ticket A Frontier Customer Service Representative spoke with [redacted] on October 25, and confirmed all lines and features are working properly The Frontier Customer Service Representative will continue to assist [redacted] with any future inquires.Our expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has not received his refund of $despite multiple calls to Frontier regarding the matterHe stated he was promised several times that he would receive the refund in seven to ten business days and he never got the refundFrontier has investigated the above statements and offers the following response: Frontier contacted Mr [redacted] on July 19, and he verified he received his refund on July 15, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Customer bills $64.99/FIOS 100/data + taxes monthly The actual price of the Data service is $per month he gets $discount monthly Says he was offered $per month for the service and order was not put in He called back and was told the offer was not available There are advising of rate agent offered customer at the time of order negotiation I apologized for his inconvenience Offered to adjust the difference which is $for months a lump sum credit of $89.94($x 6) Mr [redacted] accepted offer The credit will appear on of the next billing statementsHe does understand that going forward he will bill $per month for the 100/FIOS Data Case Closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: · Mr [redacted] advises he was quoted $for his bundle and a $Amazon gift card Frontier has investigated the above statements and offers the following response: · Records show service order completed November 29, establishing FiOS Local TV and FiOS 100/internet, set top box and gateway router and unlimited FiOS Digital Voice for $ This excludes any promotional discount and applicable taxes and surcharges· Records show service order completed January 4, removing the FiOS Freedom Voice· Research determined once the voice was removed Mr [redacted] no longer qualified for the $bundle discount· Research determined Mr [redacted] did not qualify for the Amazon Gift card as he did not subscribe to the qualifying components· Records show credits totaling $have been applied to Mr***’s account for the rate differences · A Frontier representative spoke with Mr [redacted] who elected to remove FiOS TV and subscribe to FiOS 50/data for $with the gate way router $this excludes applicable taxes and surchargesA Frontier representative spoke with Mr [redacted] who indicated satisfaction with the resolution We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: • Mr [redacted] is stating that he moved out of Frontier territory and he spoke with an agent on 1/10/to discontinue his service He says the agent would not assist because he could not verify his account with the 4-digit PIN numberMr [redacted] says that the agent would not accept any other means of verification and he did not have a paper bill to obtain the requested PIN number • Ms [redacted] is requesting that his account is disconnected and that his service charges are not accrued past 1/10/ Frontier has investigated the above statements and offers the following response: • Frontier’s policy requires the verification of an account by securing a: Frontier 4-digit PIN number or date of birth or last digits of SSN # or passwordMr***’s account was migrated from Verizon to Frontier without his credit information saved and there was no password selectedIn this instance, the 4-digit PIN number would be the only means of verification available • Mr [redacted] has been contacted by Frontier and verification was completedHis account was disconnected effective to 1/10/and he will not owe for any service charges beyond that date We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing a bill for services from FrontierFrontier has investigated the above statements and offers the following response: Frontier has reviewed Ms***’s account and determined that due to an order entry error, Ms***’s account was billed incorrectly.Frontier advises that all charges that were billed incorrectly were removed from the account.Frontier advises that Ms***’s account was terminated on July 26, and that the final balance is $11.41.Frontier spoke to Ms [redacted] on September 27, and advised of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though they again failed to show up on the original day they scheduled the tech to repair my service on Thursday 11-02-they did finally show up on the 3rdthey just lie too much for me to remain a customer in the futureIt just comes down to the lie's, Lie's and more Lie's and a waste of my time waiting for failed service that happens every month or Thanks for your help regarding this problem, without it who knows when it would have been repairedWe.ve been hit with a few deaths recently in the family and now a Brother in law in [redacted] leaving us very soon, my cell phone bill went thru the roofI truly appreciate your help ever so much and I'd like to Thank You ever so much Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: Slow Internet speeds Frontier has investigated the above statements and offers the following response: Frontier Communications has sent multiple field technicians to Mrs [redacted] ’s residence and has concluded this issue is on a broader scaleA mass outage has been assigned to the neighborhood by the local dispatch team and is being worked to completion to fix the slow internet speeds We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter