Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The amount of time wasted on this was beyond satisfactory and we will NEVER connect Frontier Communications in our household againThank you very much for helping me resolve this, truly appreciate it!! Regards, [redacted] ***
Thank you for referring the rebuttal of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Rebuttal states that: Ms [redacted] advises that she is not responsible for the directory assistance charges that were billed by Frontier because she had to make multiple calls to director assistance in order to obtain the phone number that she needed due to operators continuously hanging up on her Frontier has investigated the above statements and offers the following response: Frontier advises that when using directory assistance, customers have the option of using the automated system and are not required to get the information from a live directory assistance operatorFrontier advises that the directory assistance charges were billed on the November 14, invoice, and per Frontier’s Terms of Service, a customer is required to contact Frontier within days upon receipt of their bill to dispute any chargesFrontier spoke with Ms [redacted] on April 11, and advised her that all charges are valid We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: [redacted] states that she has been waiting for internet service since January 29, Frontier has investigated the above statements and offers the following response:Frontier continues to work toward a solution to provide Mrs [redacted] with internet servicesFrontier has been approved to go forward with placing feet of cable that would provide Mrs [redacted] with internet serviceMrs [redacted] was contacted on March 10, and provided the information for a two to three week timeframeFrontier has also offered free installation for her internet and a $credit towards her first billIf Mrs [redacted] has any questions she can contact Robin H [redacted] at ###-###-####.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that the phone was physically removed from his mother-in-law’s home in late November however Frontier continues to bill her deceased husband for monthly service Frontier has investigated the above statements and offers the following response: Frontier advises that the first record of a request to disconnect services was on January 6, Frontier advises that an order was completed to disconnect the Frontier service on February 19, Frontier spoke with My [redacted] on March 1, to review this informationMr [redacted] explained that account was originally provided by AT&T who was supposed to contact Frontier to terminate the services in November Frontier advises that an adjustment was issued on March 1, in the amount of $54.07.Frontier advises that the account is closed and there is no balance dueWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI want to be refunded every penny they charged meI contacted Frontier before the 1st bill and told them I did not want their services that ATT attached to my accountI was told by Frontier representative, they could not cancel the fraudulent services until I had begun the billing cycleWhen people decline your services before a billing cycle it is a SKAM when you have a record of them turning down your services and bill their cardFrontier, through ATT service transfer, is skamming Americans out of their hard earned wagesI was billed since Nov and want every penny back of this fraudulent SKAM by frontier communications For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The complaint states that: Ms [redacted] advises that she has been experiencing speed and connectivity issues with her Internet service from Frontier Ms [redacted] explains that she was charged for Internet speed of Mbps and received an average of Mbps with the majority of speeds coming in a Mbps since January 2017.Ms [redacted] advises that she called into Frontier and spoke with customer service and a credit was submitted for $and was denied due to not having telephone service, which is incorrectFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] had our Broadband Max Internet service with speeds as fast as Mbps she never had the Mbps Internet this is not available in her area.Frontier has investigated Ms [redacted] account and has determined that Ms [redacted] resides in an area with a surplus of Internet users that could be affecting Internet speeds.Frontier advises that as of March 28, Ms [redacted] cancelled her Internet service and kept her telephone service with Frontier and a credit was issued to her account for $and will appear on her next bill statement.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful Frontier left a message for Ms [redacted] that included direct contact information We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier is treating this entire matter as a one-time issueThe facts remain the service is not reliableFor example, this past week starting Sunday Feb 5th one of our three internet lines was experiencing issuesIt had to be taken out of rotation (not used) in order for us to be able to have internetWe reported this issueThen starting Wednesday Feb 8th at 12:am and for approximately hours, all three of our internet lines were completely downToken gestures of monetary payments cannot due justice for the type of service or lack there of that Frontier provides Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that Frontier withdrew more money from his account than Frontier was supposed toFrontier has reviewed the above statements and offers the following responseFrontier spoke with Mr [redacted] on September 26, and advised the $credit balance on his account should be in his account no later than October 3, 2017.Frontier also committed to credit an overdraft charge on Mr***’s account but the bank waived that fee.Frontier apologized for the poor service experience Mr [redacted] experienced trying to move his service.Mr [redacted] presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the additional concerns of [redacted] to our office for reviewThe additional concerns state: · Ms [redacted] states she was offered two $credits and only one $has been given to herFrontier has reviewed these additional concerns and offers the following response: · As previously indicated, the call review determined that Ms [redacted] was offered a $adjustment for two (2) missed commitments· No additional credit is necessary Sincerely, Frontier Executive Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Customer has not received credits promised to her, and she is being charged for premium channels that she did not requestFrontier has investigated the above statements and offers the following response: Frontier investigated account and found that the customer has had premium package since January 31st, with the first request for it to be removed being July 6th, Frontier made three unsuccessful attempts to contact customer for more informationFrontier sent call me letter on October 20th, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing $ installation feeMr [redacted] advises his prior carrier did not bill his installation fee because infrastructure was already in placeFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] placed on online order for internet, the $ installation charge was advised to customer before submitting the orderThis is a standard installation charge when customer is ordering standalone internetA technician did go out on December 18, to install the internetCharges are valid and no credit due.Frontier advises Mr [redacted] did not have activate service therefore Frontier did have to go out and install the internetFrontier pricing for standalone installation is $ Each carrier has their own pricing for service and installation.Frontier spoke with Mr [redacted] on April 3, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: • [redacted] is having difficulty receiving her refund and has been billed after disconnecting her account on 7/26/ • [redacted] received a statement in August for $When she called to check on her credit it had changed to $ • [redacted] was told her refund would come at the end of the month in August and it did not come Frontier has investigated the above statements and offers the following response: • Frontier has found that [redacted] ’s refund was sent to Citibank on 10/27/ • Frontier partners with Citibank to issue refunds to our customers who have disconnected their account • Frontier’s policy is to issue a refund days from the date of service disconnection or terminationThis time period is required to ensure all outstanding charges or credits are posted to the closed accountFrontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account • Frontier has found that the customer was billed $for VOD/PPV rentals in JulyBringing the refund of $to $ • Frontier has verified with [redacted] that she has received the refund from Citibank • Our expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Angela C [redacted] Department: Consumer Relations
Frontier’s Local Manager contacted Ms [redacted] and her service is working well after the technician was there on 12/27/16.He explained to her that Frontier’s has a ½ mile section of cable that crosses a mountain through the forest and needs some rehab workFrontier has begun the work to rehab this section of cable and will continue to until complete.The Local Manager gave Mr [redacted] his direct contact information and asked her to contact him directly with any service concerns.Frontier has issued an out of service adjustment in the amount of $that will appear on the next billing statement
Thank you for referring the complaint of [redacted] J [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was charged after he terminated Frontier servicesMr [redacted] states that he was told he would receive a $refund Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] cancelled his Frontier account on November 7, Frontier advises that Mr [redacted] ’s billing cycle was billed him from November 1, to November 30, Frontier advises that prior to termination, Mr [redacted] was billed (and thus incurred charges) through the end of his billing cycle Frontier spoke with Mr [redacted] and advised him of the above information and explained that he would not be receiving a refundFrontier apologizes for any misinformation Mr [redacted] was provided during this process We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that the modem never showed up for her self-install order and she called to cancel the order Then she got a bill for one month of service and the equipment and an activation feeShe stated she has called several times to get the issue resolved and received a notice the account is being sent to collection Frontier has investigated the above statements and offers the following response: Frontier found that a credit for $had been issued to the account, but there had been a delay in approvalThe credit has been approved and the account is now at a zero balanceFrontier sent a request to our Collections group to determine if the account was sent to collectionIf so, it will be deleted from Ms [redacted] ’s credit report and she will be sent a letter advising of the deletion for her records We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she would like the adjustment of $issued as promised in a timely mannerFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on November 7, and explained Frontier has made appropriate adjustment of $and will appear on the November 13, Bill StatementFrontier will follow up to ensure bill accuracyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it took months and months, hours and hours of calls, to get to this pointOther customers should be aware and the business' rating should reflectThese solutions were only undertaken as of yesterday when a senior manager contacted me in regards to a paper letter I had sent two months agoI believe they are just inputting the notes she just left on the accountThis was the worst experience I've had with a company Regards, [redacted]
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: • Frontier has not honored the promotional discounts that was offered by their customer service representatives • [redacted] was double billed for several months for cable services • [redacted] has spent plus hours on the phone and Frontier has refused to honor the deal he was originally offered or credit the three month over billing • [redacted] cancelled his account on 9/16/ Frontier has investigated the above statements and offers the following response: • Frontier has found that [redacted] was charged the month to month pricing instead of the two year promotional term • Frontier has found that [redacted] has cancelled his account with Frontier • Frontier has issued a credit for $install fee, $in late fees, $for an early termination fee and $for a promotional overages • Frontier has found that [redacted] ***’s account will be disconnected on 11/28/and then backdated to 9/16/ • Our expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Angela C [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] This is just another case in which the customer absorbs any cost or fees that a company will incurAnother form of tax that is levied to the customer without customer inputThe customer is screwed again
Frontier has investigated the above statements and offers the following response: Frontier advises that on August 23, a request to remove HBO and TV was made to Frontier.Frontier finds that the consultant failed to place the order correctly causing the customer to be billed for the TV in SeptemberFrontier removed the Television service on September 10, All prorated credits were received on the October 9, statement.Since the customer originally called on August 23, 2016, Frontier has issued a $credit for the billing charges from August 23, to September 10, 2016.In addition, Frontier has waived the late fees ($27.00) and service order charge ($20.00) charge that were applied in September, October, and NovemberFrontier finds that the monthly statement is billing at $plus taxes and surchargesThe reason Mr [redacted] statements are in the $range is because he is behind on his paymentsAt this time, Mr [redacted] has a balance due on December 5, of $This consist of current charges of $plus taxes and his past due balance We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The amount of time wasted on this was beyond satisfactory and we will NEVER connect Frontier Communications in our household againThank you very much for helping me resolve this, truly appreciate it!! Regards, [redacted] ***
Thank you for referring the rebuttal of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Rebuttal states that: Ms [redacted] advises that she is not responsible for the directory assistance charges that were billed by Frontier because she had to make multiple calls to director assistance in order to obtain the phone number that she needed due to operators continuously hanging up on her Frontier has investigated the above statements and offers the following response: Frontier advises that when using directory assistance, customers have the option of using the automated system and are not required to get the information from a live directory assistance operatorFrontier advises that the directory assistance charges were billed on the November 14, invoice, and per Frontier’s Terms of Service, a customer is required to contact Frontier within days upon receipt of their bill to dispute any chargesFrontier spoke with Ms [redacted] on April 11, and advised her that all charges are valid We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: [redacted] states that she has been waiting for internet service since January 29, Frontier has investigated the above statements and offers the following response:Frontier continues to work toward a solution to provide Mrs [redacted] with internet servicesFrontier has been approved to go forward with placing feet of cable that would provide Mrs [redacted] with internet serviceMrs [redacted] was contacted on March 10, and provided the information for a two to three week timeframeFrontier has also offered free installation for her internet and a $credit towards her first billIf Mrs [redacted] has any questions she can contact Robin H [redacted] at ###-###-####.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that the phone was physically removed from his mother-in-law’s home in late November however Frontier continues to bill her deceased husband for monthly service Frontier has investigated the above statements and offers the following response: Frontier advises that the first record of a request to disconnect services was on January 6, Frontier advises that an order was completed to disconnect the Frontier service on February 19, Frontier spoke with My [redacted] on March 1, to review this informationMr [redacted] explained that account was originally provided by AT&T who was supposed to contact Frontier to terminate the services in November Frontier advises that an adjustment was issued on March 1, in the amount of $54.07.Frontier advises that the account is closed and there is no balance dueWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI want to be refunded every penny they charged meI contacted Frontier before the 1st bill and told them I did not want their services that ATT attached to my accountI was told by Frontier representative, they could not cancel the fraudulent services until I had begun the billing cycleWhen people decline your services before a billing cycle it is a SKAM when you have a record of them turning down your services and bill their cardFrontier, through ATT service transfer, is skamming Americans out of their hard earned wagesI was billed since Nov and want every penny back of this fraudulent SKAM by frontier communications For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The complaint states that: Ms [redacted] advises that she has been experiencing speed and connectivity issues with her Internet service from Frontier Ms [redacted] explains that she was charged for Internet speed of Mbps and received an average of Mbps with the majority of speeds coming in a Mbps since January 2017.Ms [redacted] advises that she called into Frontier and spoke with customer service and a credit was submitted for $and was denied due to not having telephone service, which is incorrectFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] had our Broadband Max Internet service with speeds as fast as Mbps she never had the Mbps Internet this is not available in her area.Frontier has investigated Ms [redacted] account and has determined that Ms [redacted] resides in an area with a surplus of Internet users that could be affecting Internet speeds.Frontier advises that as of March 28, Ms [redacted] cancelled her Internet service and kept her telephone service with Frontier and a credit was issued to her account for $and will appear on her next bill statement.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful Frontier left a message for Ms [redacted] that included direct contact information We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier is treating this entire matter as a one-time issueThe facts remain the service is not reliableFor example, this past week starting Sunday Feb 5th one of our three internet lines was experiencing issuesIt had to be taken out of rotation (not used) in order for us to be able to have internetWe reported this issueThen starting Wednesday Feb 8th at 12:am and for approximately hours, all three of our internet lines were completely downToken gestures of monetary payments cannot due justice for the type of service or lack there of that Frontier provides Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that Frontier withdrew more money from his account than Frontier was supposed toFrontier has reviewed the above statements and offers the following responseFrontier spoke with Mr [redacted] on September 26, and advised the $credit balance on his account should be in his account no later than October 3, 2017.Frontier also committed to credit an overdraft charge on Mr***’s account but the bank waived that fee.Frontier apologized for the poor service experience Mr [redacted] experienced trying to move his service.Mr [redacted] presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the additional concerns of [redacted] to our office for reviewThe additional concerns state: · Ms [redacted] states she was offered two $credits and only one $has been given to herFrontier has reviewed these additional concerns and offers the following response: · As previously indicated, the call review determined that Ms [redacted] was offered a $adjustment for two (2) missed commitments· No additional credit is necessary Sincerely, Frontier Executive Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Customer has not received credits promised to her, and she is being charged for premium channels that she did not requestFrontier has investigated the above statements and offers the following response: Frontier investigated account and found that the customer has had premium package since January 31st, with the first request for it to be removed being July 6th, Frontier made three unsuccessful attempts to contact customer for more informationFrontier sent call me letter on October 20th, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing $ installation feeMr [redacted] advises his prior carrier did not bill his installation fee because infrastructure was already in placeFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] placed on online order for internet, the $ installation charge was advised to customer before submitting the orderThis is a standard installation charge when customer is ordering standalone internetA technician did go out on December 18, to install the internetCharges are valid and no credit due.Frontier advises Mr [redacted] did not have activate service therefore Frontier did have to go out and install the internetFrontier pricing for standalone installation is $ Each carrier has their own pricing for service and installation.Frontier spoke with Mr [redacted] on April 3, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: • [redacted] is having difficulty receiving her refund and has been billed after disconnecting her account on 7/26/ • [redacted] received a statement in August for $When she called to check on her credit it had changed to $ • [redacted] was told her refund would come at the end of the month in August and it did not come Frontier has investigated the above statements and offers the following response: • Frontier has found that [redacted] ’s refund was sent to Citibank on 10/27/ • Frontier partners with Citibank to issue refunds to our customers who have disconnected their account • Frontier’s policy is to issue a refund days from the date of service disconnection or terminationThis time period is required to ensure all outstanding charges or credits are posted to the closed accountFrontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account • Frontier has found that the customer was billed $for VOD/PPV rentals in JulyBringing the refund of $to $ • Frontier has verified with [redacted] that she has received the refund from Citibank • Our expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Angela C [redacted] Department: Consumer Relations
Frontier’s Local Manager contacted Ms [redacted] and her service is working well after the technician was there on 12/27/16.He explained to her that Frontier’s has a ½ mile section of cable that crosses a mountain through the forest and needs some rehab workFrontier has begun the work to rehab this section of cable and will continue to until complete.The Local Manager gave Mr [redacted] his direct contact information and asked her to contact him directly with any service concerns.Frontier has issued an out of service adjustment in the amount of $that will appear on the next billing statement
Thank you for referring the complaint of [redacted] J [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was charged after he terminated Frontier servicesMr [redacted] states that he was told he would receive a $refund Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] cancelled his Frontier account on November 7, Frontier advises that Mr [redacted] ’s billing cycle was billed him from November 1, to November 30, Frontier advises that prior to termination, Mr [redacted] was billed (and thus incurred charges) through the end of his billing cycle Frontier spoke with Mr [redacted] and advised him of the above information and explained that he would not be receiving a refundFrontier apologizes for any misinformation Mr [redacted] was provided during this process We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that the modem never showed up for her self-install order and she called to cancel the order Then she got a bill for one month of service and the equipment and an activation feeShe stated she has called several times to get the issue resolved and received a notice the account is being sent to collection Frontier has investigated the above statements and offers the following response: Frontier found that a credit for $had been issued to the account, but there had been a delay in approvalThe credit has been approved and the account is now at a zero balanceFrontier sent a request to our Collections group to determine if the account was sent to collectionIf so, it will be deleted from Ms [redacted] ’s credit report and she will be sent a letter advising of the deletion for her records We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she would like the adjustment of $issued as promised in a timely mannerFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on November 7, and explained Frontier has made appropriate adjustment of $and will appear on the November 13, Bill StatementFrontier will follow up to ensure bill accuracyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it took months and months, hours and hours of calls, to get to this pointOther customers should be aware and the business' rating should reflectThese solutions were only undertaken as of yesterday when a senior manager contacted me in regards to a paper letter I had sent two months agoI believe they are just inputting the notes she just left on the accountThis was the worst experience I've had with a company Regards, [redacted]
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: • Frontier has not honored the promotional discounts that was offered by their customer service representatives • [redacted] was double billed for several months for cable services • [redacted] has spent plus hours on the phone and Frontier has refused to honor the deal he was originally offered or credit the three month over billing • [redacted] cancelled his account on 9/16/ Frontier has investigated the above statements and offers the following response: • Frontier has found that [redacted] was charged the month to month pricing instead of the two year promotional term • Frontier has found that [redacted] has cancelled his account with Frontier • Frontier has issued a credit for $install fee, $in late fees, $for an early termination fee and $for a promotional overages • Frontier has found that [redacted] ***’s account will be disconnected on 11/28/and then backdated to 9/16/ • Our expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Angela C [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] This is just another case in which the customer absorbs any cost or fees that a company will incurAnother form of tax that is levied to the customer without customer inputThe customer is screwed again
Frontier has investigated the above statements and offers the following response: Frontier advises that on August 23, a request to remove HBO and TV was made to Frontier.Frontier finds that the consultant failed to place the order correctly causing the customer to be billed for the TV in SeptemberFrontier removed the Television service on September 10, All prorated credits were received on the October 9, statement.Since the customer originally called on August 23, 2016, Frontier has issued a $credit for the billing charges from August 23, to September 10, 2016.In addition, Frontier has waived the late fees ($27.00) and service order charge ($20.00) charge that were applied in September, October, and NovemberFrontier finds that the monthly statement is billing at $plus taxes and surchargesThe reason Mr [redacted] statements are in the $range is because he is behind on his paymentsAt this time, Mr [redacted] has a balance due on December 5, of $This consist of current charges of $plus taxes and his past due balance We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter