Frontier has investigated the above statements and offers the following response: A Frontier technician was dispatch to Mr [redacted] ’s home on March 01, and repaired the Internet serviceThe technician concluded the root cause was due issues at the facilities with faulty materials.A Frontier consultant has been in direct contact with Mr [redacted] and verify service is workingFrontier applied an adjustment to the account in the amount of $We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier advertises a basic internet service of 6mbps for $I am receiving 3mbps and pay the same Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on February 19, and confirmed that Phone and Internet are working Mr [redacted] advised that everything is working.Frontier explained the available Max speed is 2.624m/640K and the Available Premium speed 3.0M/0.512MI explained that the price for the internet is in a Broadband max bracket 3m to 6mand the highest available speed at that address is 3.712M/640KAs stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Mr [redacted] is subscribing to the service tier for service as fast as Mbps and receives service as fast as Mbps We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] K [redacted] advises she did not register her amazon promotion cardI was told by Frontier that I’m still under a term and subject to an early termination fee Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] K [redacted] on August 21, Frontier explained that she will not be subject to an Early Termination FeeFrontier confirmed that Amazon card was never redeemed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Ms [redacted] states Frontier has deducted funds from her personal account without authorizationAfter several requests, her monies have not been refundedFrontier has investigated the above statement and offers the following response:Account notes indicate a refund request was submitted and approved on January 17, for $This amount will be reversed back to Ms [redacted] ’s accountThis process may take 5-business daysWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Frontier has investigated the above statements and offers the following response: Frontier advises that records indicate Ms [redacted] agreed to the following service for $plus taxes and surcharges: Voice 200, Vantage Extreme TV, Vantage Elite internetFrontier reflect that Ms [redacted] was receiving the price but was subscribing to HBO and Cinemax until September 20, 2016.Ms [redacted] was also subscribed to additional equipment above the quoted pricing.Ms [redacted] was also sent an email with the Amazon Gift Card Subscription.Ms [redacted] cancelled service with Frontier on December 16, 2016.Frontier finds no refund is dueWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] is stating that Frontier is charging her for monthly telephone service after she called to cancel her services with VerizonFrontier has investigated the above statements and offers the following response: Frontier did charge Ms [redacted] for phone service as we did not receive any request to cancel the service until May 3, Frontier did give Ms [redacted] a courtesy adjustment on the bill of $99.00.Frontier did cancel the telephone services and stopped all billing as of May 3, A Frontier Customer Service Representative did give Ms [redacted] direct contact information to contact us if any additional assistance is neededWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises that after she started service her bill was overchargedShe cancelled service due to billing issue that she could not get resolved through Customer Service Frontier has investigated the above statements and offers the following response: Frontier advises that there was a discount missing from Ms [redacted] ’s January and February statementsMs [redacted] ’s January statement received credit by customer service on February 15, as well as $for a product she did not authorizeFrontier has issued another $credit for discount missing in FebruaryFrontier advises that Ms [redacted] ’s final statement will also receive credit backdated for cancellation of service on February 28,
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] stated that Frontier is continuing to bill her and she does not have the service anymore.Ms*** believes the amount of the bill is incorrectFrontier has investigated the above statements and offers the following response: Frontier reviewed the billing with Ms***The service was disconnected September 17, and the billing shows that a prorated credit was generated back to and including September 18, Ms [redacted] had called in previously and advised a representative that the disconnect date should have been August 25, The representative issued a manual credit for the service back to August 25, 2016.Frontier also billed Ms [redacted] an Early Termination FeeAfter discussion with Ms***, Frontier issued credit for the Early Termination Fee as a good will gesture We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] M [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states on March 29, he experienced telephone service issuesMr [redacted] states that on March 31, he contacted Frontier and was not given a repair timeframeMr [redacted] states that on April 3, he contacted Frontier and was advised that an escalation was being processed for his repairMr [redacted] states that the service was repaired on April 5, 2017.Mr [redacted] states that he is not satisfied in the time frame that was involved with his repair Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] ’s repair ticket was escalated as a medical escalationFrontier repaired a line issue on April 5, and restored Mr [redacted] telephone serviceFrontier spoke with Mr [redacted] on April 6, and confirmed that the telephone service is working properlyFrontier applied a $courtesy credit due to the issues Mr [redacted] experienced We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] stated he has been issued a Canadian IP address despite being located in the Dallas area.Mr [redacted] stated he can’t access certain websiteFrontier has investigated the above statements and offers the following response:Frontier has investigated Mr [redacted] issue with the IP issues and found this is a 3rd party database issue that Frontier has no controlThe information provided by Frontier is directly related to information obtained during the investigation; which is based on Frontier’s account notes from billing, tech support, and the order historyFrontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
Frontier has investigated the above statements and offers the following response: At this time Frontier cannot locate Ms [redacted] ’s accountOnce the Frontier account number has been provided we can complete an investigation Frontier has been unsuccessful in reaching Ms [redacted] however a detailed message was left with contact information We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
The customer established service 3/23/The customer disconnected service 4/7/The monthly charges were phone $and internet $The first statement included the $central office connection, $service order charge, $S&H for modem, days partial month for phone/internet and taxesThere is a minimum day billing on the unlimited phone and internetWhen the final bill generated on 5/1/the final balance was $Manual adjustments were applied so that customer was only billed for the days of service rather than the day minimumThe charges for those days was deducted from the $deposit and the remaining $will be refunded to the customerThe refund was processed on 7/14/and customer should receive in 7-business daysI sent an email to esc refunds to see how they sent this customer's refund to themNotes say a manual refund check was requested I spoke to the customer on August 1, to verify satisfactionThank YouSerena J [redacted] Executive Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier tested the access line and found that Internet speeds were within an acceptable rangeThe last test was February 5, and it returned mbpsMr [redacted] is paying for Broadband Ultimate which gives as fast as 24mbps.Frontier was unsuccessful in speaking with Mr [redacted] about the above findingsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that Ms [redacted] is requesting her deposit back after learning that Frontier does not provide services where she is living Frontier has investigated the above statements and offers the following response: Frontier was unable to reach Ms [redacted] to discuss her complaintHowever we left multiple messages for herIf Ms [redacted] would still like to have this concern addressed she can reach me directly at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he made a request to terminate his services on September 8, and after several months he was still being billed for servicesMr [redacted] also stated that he had received additional set top boxes instead of the return kits he was promised so he shipped everything back at the same time Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and apologized for any confusion on his final billing statements.Frontier reviewed the account and was unable to find any documentation that the account was requested to be terminated on September 8, Frontier confirmed that the billing ended on September 26, because the services were terminated for non-paymentFrontier did identify a billing discrepancy in the final billing debits and issued an adjustment of $which makes Mr [redacted] ’s accurate final balance $Mr [redacted] was provided with direct contact information should he have any further questions or concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As I stated many times to Frontier, I was told by their reps to wait for a bill, pay it and then go into vacation plan I was never provided account numbers or information for how to do this other than to wait for a bill I have spent many hours to try to resolve issues with Frontier After I asked to close the Frontier account, I checked with Dish about keeping their services Dish agreed they would and said if we had worked directly with Dish from the beginning, they would have put us in vacation mode right away When I called Frontier back, I told them this, and I was told that Frontier is not Dish and with Frontier you must wait for a bill, pay it and then request to be put in a vacation plan I made many phone calls to Frontier and always verified service address, billing address and contact phone number It is not my fault that Frontier billed incorrectly and not my fault that I was not getting these bills As soon as I was given account information and went on-line, I immediately tried to resolve the billing issue and although I dispute the amount billed, I still paid it When I initially contacted Frontier for their services, I was told the cost would be $for dish and internet and free modem The only extras added on should be the cost for a phone line and wireless Joeys Original Bill $669.17; Adjusted Bill $(Paid)Frontier $refund pending and Dish has credited me about $ With adjusted bill, pending refund and Dish credit, the amount applied to Frontier would be $ This amount is still about $more than it should be, based on costs quoted by Frontier representatives Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he continued to get billed for services by Frontier after he terminated his services Frontier has investigated the above statements and offers the following response:Frontier advises that there was a delay in getting the order completed to terminate Mr [redacted] ’s accountFrontier confirms that the account under 940-243-was terminated on September 6, Frontier advised that an adjustment in the amount of $has been applied to the account to clear the final balanceFrontier advises that the account is closed and there is no balance due.Frontier advises that several attempts were made to contact Mr [redacted] to discuss this issue further but was unsuccessful speaking to him further.Frontier has mailed Mr [redacted] a letter with direct contact information if he needs any further assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] states that he has called multiple times to report phone trouble and billing errorsMr [redacted] also states that he’s been promised resolution to billing issues with no actual results Frontier has investigated the above statements and offers the following response: Frontier states that a representative attempted to reach Mr [redacted] on November and November 8, with no response as of November 8, 2016.Frontier states that the customer has reported telephone issues twice, on May and August 27, 2016, both resolved within hours.Frontier also states that the customer has been given two $credits to offset the single day outage charges, billed to customer for above mentioned days
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states she requested the service to be cancelled 06/08/and paid for the services through 06/09/Ms [redacted] further states she is owed days credit and Ms [redacted] further states she was advised the account would be brought down to a zero balance Frontier has investigated the above statements and offers the following response: Frontier has reviewed the records; the number was ported out 06/13/Frontier has spoken to Ms [redacted] and in this instance, has credited the account down to zero This will reflect on the next statement We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] had a contract many years with Verizon He does not feel he should have been charged an early termination feeFrontier has investigated the above statements and offers the following response: Mr [redacted] had a promotion that automatically renewed on January 4, After reviewing the account, Frontier did credit the early termination fee of $on the account Mr [redacted] does still owe Frontier $for services until February 1, when the account portedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: A Frontier technician was dispatch to Mr [redacted] ’s home on March 01, and repaired the Internet serviceThe technician concluded the root cause was due issues at the facilities with faulty materials.A Frontier consultant has been in direct contact with Mr [redacted] and verify service is workingFrontier applied an adjustment to the account in the amount of $We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier advertises a basic internet service of 6mbps for $I am receiving 3mbps and pay the same Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on February 19, and confirmed that Phone and Internet are working Mr [redacted] advised that everything is working.Frontier explained the available Max speed is 2.624m/640K and the Available Premium speed 3.0M/0.512MI explained that the price for the internet is in a Broadband max bracket 3m to 6mand the highest available speed at that address is 3.712M/640KAs stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Mr [redacted] is subscribing to the service tier for service as fast as Mbps and receives service as fast as Mbps We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] K [redacted] advises she did not register her amazon promotion cardI was told by Frontier that I’m still under a term and subject to an early termination fee Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] K [redacted] on August 21, Frontier explained that she will not be subject to an Early Termination FeeFrontier confirmed that Amazon card was never redeemed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Ms [redacted] states Frontier has deducted funds from her personal account without authorizationAfter several requests, her monies have not been refundedFrontier has investigated the above statement and offers the following response:Account notes indicate a refund request was submitted and approved on January 17, for $This amount will be reversed back to Ms [redacted] ’s accountThis process may take 5-business daysWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Frontier has investigated the above statements and offers the following response: Frontier advises that records indicate Ms [redacted] agreed to the following service for $plus taxes and surcharges: Voice 200, Vantage Extreme TV, Vantage Elite internetFrontier reflect that Ms [redacted] was receiving the price but was subscribing to HBO and Cinemax until September 20, 2016.Ms [redacted] was also subscribed to additional equipment above the quoted pricing.Ms [redacted] was also sent an email with the Amazon Gift Card Subscription.Ms [redacted] cancelled service with Frontier on December 16, 2016.Frontier finds no refund is dueWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] is stating that Frontier is charging her for monthly telephone service after she called to cancel her services with VerizonFrontier has investigated the above statements and offers the following response: Frontier did charge Ms [redacted] for phone service as we did not receive any request to cancel the service until May 3, Frontier did give Ms [redacted] a courtesy adjustment on the bill of $99.00.Frontier did cancel the telephone services and stopped all billing as of May 3, A Frontier Customer Service Representative did give Ms [redacted] direct contact information to contact us if any additional assistance is neededWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises that after she started service her bill was overchargedShe cancelled service due to billing issue that she could not get resolved through Customer Service Frontier has investigated the above statements and offers the following response: Frontier advises that there was a discount missing from Ms [redacted] ’s January and February statementsMs [redacted] ’s January statement received credit by customer service on February 15, as well as $for a product she did not authorizeFrontier has issued another $credit for discount missing in FebruaryFrontier advises that Ms [redacted] ’s final statement will also receive credit backdated for cancellation of service on February 28,
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] stated that Frontier is continuing to bill her and she does not have the service anymore.Ms*** believes the amount of the bill is incorrectFrontier has investigated the above statements and offers the following response: Frontier reviewed the billing with Ms***The service was disconnected September 17, and the billing shows that a prorated credit was generated back to and including September 18, Ms [redacted] had called in previously and advised a representative that the disconnect date should have been August 25, The representative issued a manual credit for the service back to August 25, 2016.Frontier also billed Ms [redacted] an Early Termination FeeAfter discussion with Ms***, Frontier issued credit for the Early Termination Fee as a good will gesture We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] M [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states on March 29, he experienced telephone service issuesMr [redacted] states that on March 31, he contacted Frontier and was not given a repair timeframeMr [redacted] states that on April 3, he contacted Frontier and was advised that an escalation was being processed for his repairMr [redacted] states that the service was repaired on April 5, 2017.Mr [redacted] states that he is not satisfied in the time frame that was involved with his repair Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] ’s repair ticket was escalated as a medical escalationFrontier repaired a line issue on April 5, and restored Mr [redacted] telephone serviceFrontier spoke with Mr [redacted] on April 6, and confirmed that the telephone service is working properlyFrontier applied a $courtesy credit due to the issues Mr [redacted] experienced We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] stated he has been issued a Canadian IP address despite being located in the Dallas area.Mr [redacted] stated he can’t access certain websiteFrontier has investigated the above statements and offers the following response:Frontier has investigated Mr [redacted] issue with the IP issues and found this is a 3rd party database issue that Frontier has no controlThe information provided by Frontier is directly related to information obtained during the investigation; which is based on Frontier’s account notes from billing, tech support, and the order historyFrontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
Frontier has investigated the above statements and offers the following response: At this time Frontier cannot locate Ms [redacted] ’s accountOnce the Frontier account number has been provided we can complete an investigation Frontier has been unsuccessful in reaching Ms [redacted] however a detailed message was left with contact information We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
The customer established service 3/23/The customer disconnected service 4/7/The monthly charges were phone $and internet $The first statement included the $central office connection, $service order charge, $S&H for modem, days partial month for phone/internet and taxesThere is a minimum day billing on the unlimited phone and internetWhen the final bill generated on 5/1/the final balance was $Manual adjustments were applied so that customer was only billed for the days of service rather than the day minimumThe charges for those days was deducted from the $deposit and the remaining $will be refunded to the customerThe refund was processed on 7/14/and customer should receive in 7-business daysI sent an email to esc refunds to see how they sent this customer's refund to themNotes say a manual refund check was requested I spoke to the customer on August 1, to verify satisfactionThank YouSerena J [redacted] Executive Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier tested the access line and found that Internet speeds were within an acceptable rangeThe last test was February 5, and it returned mbpsMr [redacted] is paying for Broadband Ultimate which gives as fast as 24mbps.Frontier was unsuccessful in speaking with Mr [redacted] about the above findingsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that Ms [redacted] is requesting her deposit back after learning that Frontier does not provide services where she is living Frontier has investigated the above statements and offers the following response: Frontier was unable to reach Ms [redacted] to discuss her complaintHowever we left multiple messages for herIf Ms [redacted] would still like to have this concern addressed she can reach me directly at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he made a request to terminate his services on September 8, and after several months he was still being billed for servicesMr [redacted] also stated that he had received additional set top boxes instead of the return kits he was promised so he shipped everything back at the same time Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and apologized for any confusion on his final billing statements.Frontier reviewed the account and was unable to find any documentation that the account was requested to be terminated on September 8, Frontier confirmed that the billing ended on September 26, because the services were terminated for non-paymentFrontier did identify a billing discrepancy in the final billing debits and issued an adjustment of $which makes Mr [redacted] ’s accurate final balance $Mr [redacted] was provided with direct contact information should he have any further questions or concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As I stated many times to Frontier, I was told by their reps to wait for a bill, pay it and then go into vacation plan I was never provided account numbers or information for how to do this other than to wait for a bill I have spent many hours to try to resolve issues with Frontier After I asked to close the Frontier account, I checked with Dish about keeping their services Dish agreed they would and said if we had worked directly with Dish from the beginning, they would have put us in vacation mode right away When I called Frontier back, I told them this, and I was told that Frontier is not Dish and with Frontier you must wait for a bill, pay it and then request to be put in a vacation plan I made many phone calls to Frontier and always verified service address, billing address and contact phone number It is not my fault that Frontier billed incorrectly and not my fault that I was not getting these bills As soon as I was given account information and went on-line, I immediately tried to resolve the billing issue and although I dispute the amount billed, I still paid it When I initially contacted Frontier for their services, I was told the cost would be $for dish and internet and free modem The only extras added on should be the cost for a phone line and wireless Joeys Original Bill $669.17; Adjusted Bill $(Paid)Frontier $refund pending and Dish has credited me about $ With adjusted bill, pending refund and Dish credit, the amount applied to Frontier would be $ This amount is still about $more than it should be, based on costs quoted by Frontier representatives Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he continued to get billed for services by Frontier after he terminated his services Frontier has investigated the above statements and offers the following response:Frontier advises that there was a delay in getting the order completed to terminate Mr [redacted] ’s accountFrontier confirms that the account under 940-243-was terminated on September 6, Frontier advised that an adjustment in the amount of $has been applied to the account to clear the final balanceFrontier advises that the account is closed and there is no balance due.Frontier advises that several attempts were made to contact Mr [redacted] to discuss this issue further but was unsuccessful speaking to him further.Frontier has mailed Mr [redacted] a letter with direct contact information if he needs any further assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] states that he has called multiple times to report phone trouble and billing errorsMr [redacted] also states that he’s been promised resolution to billing issues with no actual results Frontier has investigated the above statements and offers the following response: Frontier states that a representative attempted to reach Mr [redacted] on November and November 8, with no response as of November 8, 2016.Frontier states that the customer has reported telephone issues twice, on May and August 27, 2016, both resolved within hours.Frontier also states that the customer has been given two $credits to offset the single day outage charges, billed to customer for above mentioned days
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states she requested the service to be cancelled 06/08/and paid for the services through 06/09/Ms [redacted] further states she is owed days credit and Ms [redacted] further states she was advised the account would be brought down to a zero balance Frontier has investigated the above statements and offers the following response: Frontier has reviewed the records; the number was ported out 06/13/Frontier has spoken to Ms [redacted] and in this instance, has credited the account down to zero This will reflect on the next statement We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] had a contract many years with Verizon He does not feel he should have been charged an early termination feeFrontier has investigated the above statements and offers the following response: Mr [redacted] had a promotion that automatically renewed on January 4, After reviewing the account, Frontier did credit the early termination fee of $on the account Mr [redacted] does still owe Frontier $for services until February 1, when the account portedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter