Thank you for referring the complaint of William [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Customer was charged $ installation fee that he was not aware of Frontier has investigated the above statements and offers the following response: Frontier investigated and found that customer should have been charged $install feeThe customer has been issued a credit of $The customer is satisfied and has my direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] To our office for reviewWe appreciate Mr [redacted] Bringing this matter to our attention The Complaint states that: Mr [redacted] advised Frontier he was given the wrong number of set top boxes at install as well as missing channels from his lineup he was to have included.Mr [redacted] advised Frontier he was over billed for time of service as well as would have to increase bill to get services he requested at time of order Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] account is closed and billing adjusted for days of service and activation fee.Frontier has had this removed off Mr [redacted] ’s credit report We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms [redacted] advises that the new internet speed of 15/mbps is not enough speed, she previously had 100/mbps with FrontierMs [redacted] advisef her first bill had erroneous chargesMs [redacted] would like to disconnect with no disconnect fee Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time.Frontier advises that the speed available is determined by the customer’s locationNot all locations are Fios capableThe 100/mbps is a Fios internet speedMs [redacted] location is not Fios capable as the internet available is DSL Broadband as fast as 15/mbps.Frontier advises that the first bill had charges that were associated with the phone and internet connections requestedHowever, the account was credited the two connections fees in the amount of $ 66.00Frontier advises Ms [redacted] is not under a contract and there will be no early termination fee if she chooses to disconnectMs [redacted] would be responsible for a day minimum billing if within first days or full bill cycle if after- for the services and a $ Broadband processing fee at disconnect.Frontier was unsuccessful in reaching Ms [redacted] through phone and email We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
A Frontier Representative has successfully contacted Ms [redacted] , the complaint author, who advises phone service has been working since 05/06/2017.After further investigation, the phone service was set up on 05/06/The service order had gone through on 05/04/but it needed a field schedule and went through as programming instead.Ms [redacted] received a total credit amount of $due to time out of service, and for missed commitments
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that her company should not be billed for a service that did not perform as neededFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on October 26, 2017.Frontier advises that the billing is for the installation and the required 30-day minimum monthly billing.Frontier has issued the applicable creditsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that refunds are issued days after the disconnection dateThis allows for all credits and charges to be accurately applied to the accountThis also allows the customer’s account to cycle out of the billing system.As a courtesy, Frontier has requested a refund expediteMr [redacted] can anticipate to receive his refund in 14-daysWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier continues to ignore the fact that their "baseline" billing has been $per month over the Verizon charges for the same services In addition to the promotional discount error of $per month which they have now credited This and the late charges are the only credits they have given me They continue to talk about a balance forward but that has been paid long ago If they gave me the now $credit remaining ($per month for months) by balance would be $or so The detailed summary of this was sent on January 9, along with copies of the bill I am attaching that along with bills Just look at the bills and compare It is pretty obvious At one time in talking with one of the supervisors, he was able to see the total over billing of $per month plus taxes and fees I have never been able to talk to the same person twice.Again, the worst company I have ever dealt with in my life And from the internet, I am not the only one who feels this way considering they had to settle a class action lawsuit recently I WILL NOT pay this just to make it go away and if it affects my credit I will sue for damages and much more Regards, [redacted]
Frontier has investigated the above statements and offers the following response: As previously advised, Ms [redacted] has pre-paid for her services and is eligible to continue receiving service through the end of her billing cycle Ms [redacted] can always stop the disconnect if she changes her mind.As stated in Frontier’s terms and conditions, “Unless otherwise required by applicable law, your termination of Service may be effective on the last day of your Frontier billing cycle for all applicable Services, and you are responsible for all charges incurred through the date of termination”We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier continues to work toward a solution that will improve Mr [redacted] ’s Internet service It is our expectation that Frontier will upgrade its network in Mr [redacted] ’s area later this year Given that many factors could impact the timing of an upgrade; we cannot guarantee any specific date for project completion.Frontier advises that Mr [redacted] pays $per month for his Frontier Internet service, the lowest price available
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] had internet connection issues starting in January Ms*** contacted Frontier on 1/17/and 1/23/Shortly after that time, Ms [redacted] went online and noticed her bill had increased from a $to $Ms [redacted] was charged for a technician isolation charge, as well as having the services upgraded without her knowledgeMs [redacted] contacted Frontier regarding the billing issues and repair issues several times, resulting in a technician placing a plastic bag over the exposed wires, and multiple credits to attempt to correct the balance on the accountMs [redacted] requests credit for all overcharges, as well as $for the time spent resolving the billing and service issues Frontier has investigated the above statements and offers the following response: Frontier investigated the calls from January We were unable to locate any call notes from January 17, but we were able to review the call from January 23, At that time an order was placed to upgrade Ms***’s services without her authorization The agent’s manager has been notified to provide coaching and trainingSubsequently all upgraded services were restored back to their initial status and all overcharged amounts were credited back to the accountA technician isolation charge in the amount of $was credited back to the account as of February 20, Additionally, a time out of service credit in the amount of $has been applied to the account for the service issues between January 23, and February 28, Frontier does not provide credit for time spent resolving a billing issueAt this time, the account is closed and the phone number has been ported to another service provider The account has a credit balance of $that will be refunded to Ms*** Refunds can take 2-bill cycles to verify no further account activity has taken placeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Brian M [redacted] Executive Customer Relations Frontier Communications
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he requested to transfer his landline to his new address, but his phone would not work His internet worked but not his landline Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on July 25, Mr [redacted] explained that he finally was able to get his phone working with the help of Technician Jason F*Mr [redacted] explained that MrF [redacted] did an excellent jobMr [redacted] agreed to close the Revdex.com complaint as resolvedFrontier provide Mr [redacted] with the direct number to the Executive Relation Team for any other concerns or questionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises Frontier is not keeping his repair appointmentFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on April 28, and was advised the repair has been completed to his satisfaction.Mr [redacted] presented no further questions or concerns and has direct contact information for the futureWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he is not receiving the promotional price that was quoted to him by FrontierMr [redacted] states his monthly service charges should be $before applicable taxes and surcharges Frontier has investigated the above statements and offers the following response: Frontier advises that there was an error with the promotion and an order was placed on January 11, to correct the accountFrontier advises that adjustments in the amount of $have been applied to Mr [redacted] ’s account for the billing errors on his December and January statementsFrontier spoke with [redacted] on January 26, who advised that his account has been corrected We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has issued a credit in the amount of $reducing the outstanding balance from $to $as quoted to Mr [redacted] on 12/22/ Mr [redacted] has been advised of the billing adjustment and to make his payment directly to Frontier An email was sent with the same information.The representative handling this complaint has confirmed with Frontier’s Credit & Collections department that Mr [redacted] ’s account has not been reported to the credit bureaus, hence, there is not impact to his creditThe representative has offered to monitor Mr [redacted] ’s account Once payment is received and recorded, the representative will send Mr [redacted] an email with a snapshot of the zero balance We regret any inconvenience that Dale [redacted] may have experienced as a result of the above matter
Frontier restored the phone service on 5-16-16.Frontier spoke with Ms [redacted] on 5-20-16, and confirmed the service was working and advised a credit was issued for time out of service and a courtesy credit
Frontier has investigated the above statements and offers the following response: Ms [redacted] subscribes to Broadband LitePlease see product description below:High Speed Internet Lite - Speed as fast as Mbps/128K.Frontier advises that the technician testing from the outside location, found the speeds at 1.34Mbps to the residenceThis is higher than the product description.Frontier further advises that Ms [redacted] ’s speed is provisioned at a higher rate (Mbps) to compensate for any deterioration of the DSL signal as it travels to the customer’s residence.Frontier further advises that speeds can be affected by customer equipment, the number of devices used in a household and interference.Frontier technical department also advises that the following recommendations for streaming are: standard definition video, a connection that is more than Mb/sFor HD, 3D, or 4K you need higher speeds.Frontier advises Ms [redacted] would have to upgrade her internet product to receive a faster internet speed.Ms [redacted] can contact customer service at ###-###-#### to discuss available options We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of Mr [redacted] J [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] has had trouble with auto-pay that caused temporary disconnects from their account.He finds this situation confusing due to unauthorized amounts being pulled from his financial account.He is requesting an apology, explanation and compensation for all late fees charged.Frontier has investigated the above statements and offers the following response:Upon further review we determined the payment scheduled was based upon the balance reflected on the account.We apologize for the trouble the customer has experienced.We have applied $in late fee creditPlease allow thirty to sixty days for the credit to be reflected on a future statement.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] J [redacted] has experienced as a result of the above matter.Frontier Specialist: Bridget G Department: Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] states he has been billed incorrectly for services after disconnecting service with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account Frontier has made a time out of service adjustment to the accountFrontier advises upon reviewing the account Frontier has adjusted the account correctly for the services.Frontier advises unless otherwise required by applicable law, your termination of Service may be effective on the last day of your Frontier billing cycle for all applicable Services, and you are responsible for all charges incurred through the date of termination.Frontier advises that it has spoken to [redacted] on December 21, and advised of the final balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier did not call Me first, I called themI called to ask questions about the bill and when they did not know the answers they would either hang up or transfer me to different departmentsNo one would talk to me and I kept getting late notices and a collection letter in the mail for the service, that I had to pay to get both my lines backI eventually spoke to Lisa Marie a supervisor, but still could not answer why the sale person did not say their was a day minimum for the trialIf they would tell the truth and answer the questions, there would have been no bill to begin with Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was told would be charged and early termination fee if he discontinues his service, but would not be provided the recording of the acceptance of this agreement Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on July 19,2017, played the recording of the acceptance of the term agreementMr [redacted] advised he accepted the term agreement to lower his costFrontier offered a $monthly credit until the end of the term agreement to lower his billMr [redacted] accepted this resolution to resolve his complaint We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of William [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Customer was charged $ installation fee that he was not aware of Frontier has investigated the above statements and offers the following response: Frontier investigated and found that customer should have been charged $install feeThe customer has been issued a credit of $The customer is satisfied and has my direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] To our office for reviewWe appreciate Mr [redacted] Bringing this matter to our attention The Complaint states that: Mr [redacted] advised Frontier he was given the wrong number of set top boxes at install as well as missing channels from his lineup he was to have included.Mr [redacted] advised Frontier he was over billed for time of service as well as would have to increase bill to get services he requested at time of order Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] account is closed and billing adjusted for days of service and activation fee.Frontier has had this removed off Mr [redacted] ’s credit report We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms [redacted] advises that the new internet speed of 15/mbps is not enough speed, she previously had 100/mbps with FrontierMs [redacted] advisef her first bill had erroneous chargesMs [redacted] would like to disconnect with no disconnect fee Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over time.Frontier advises that the speed available is determined by the customer’s locationNot all locations are Fios capableThe 100/mbps is a Fios internet speedMs [redacted] location is not Fios capable as the internet available is DSL Broadband as fast as 15/mbps.Frontier advises that the first bill had charges that were associated with the phone and internet connections requestedHowever, the account was credited the two connections fees in the amount of $ 66.00Frontier advises Ms [redacted] is not under a contract and there will be no early termination fee if she chooses to disconnectMs [redacted] would be responsible for a day minimum billing if within first days or full bill cycle if after- for the services and a $ Broadband processing fee at disconnect.Frontier was unsuccessful in reaching Ms [redacted] through phone and email We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
A Frontier Representative has successfully contacted Ms [redacted] , the complaint author, who advises phone service has been working since 05/06/2017.After further investigation, the phone service was set up on 05/06/The service order had gone through on 05/04/but it needed a field schedule and went through as programming instead.Ms [redacted] received a total credit amount of $due to time out of service, and for missed commitments
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that her company should not be billed for a service that did not perform as neededFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on October 26, 2017.Frontier advises that the billing is for the installation and the required 30-day minimum monthly billing.Frontier has issued the applicable creditsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that refunds are issued days after the disconnection dateThis allows for all credits and charges to be accurately applied to the accountThis also allows the customer’s account to cycle out of the billing system.As a courtesy, Frontier has requested a refund expediteMr [redacted] can anticipate to receive his refund in 14-daysWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier continues to ignore the fact that their "baseline" billing has been $per month over the Verizon charges for the same services In addition to the promotional discount error of $per month which they have now credited This and the late charges are the only credits they have given me They continue to talk about a balance forward but that has been paid long ago If they gave me the now $credit remaining ($per month for months) by balance would be $or so The detailed summary of this was sent on January 9, along with copies of the bill I am attaching that along with bills Just look at the bills and compare It is pretty obvious At one time in talking with one of the supervisors, he was able to see the total over billing of $per month plus taxes and fees I have never been able to talk to the same person twice.Again, the worst company I have ever dealt with in my life And from the internet, I am not the only one who feels this way considering they had to settle a class action lawsuit recently I WILL NOT pay this just to make it go away and if it affects my credit I will sue for damages and much more Regards, [redacted]
Frontier has investigated the above statements and offers the following response: As previously advised, Ms [redacted] has pre-paid for her services and is eligible to continue receiving service through the end of her billing cycle Ms [redacted] can always stop the disconnect if she changes her mind.As stated in Frontier’s terms and conditions, “Unless otherwise required by applicable law, your termination of Service may be effective on the last day of your Frontier billing cycle for all applicable Services, and you are responsible for all charges incurred through the date of termination”We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier continues to work toward a solution that will improve Mr [redacted] ’s Internet service It is our expectation that Frontier will upgrade its network in Mr [redacted] ’s area later this year Given that many factors could impact the timing of an upgrade; we cannot guarantee any specific date for project completion.Frontier advises that Mr [redacted] pays $per month for his Frontier Internet service, the lowest price available
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] had internet connection issues starting in January Ms*** contacted Frontier on 1/17/and 1/23/Shortly after that time, Ms [redacted] went online and noticed her bill had increased from a $to $Ms [redacted] was charged for a technician isolation charge, as well as having the services upgraded without her knowledgeMs [redacted] contacted Frontier regarding the billing issues and repair issues several times, resulting in a technician placing a plastic bag over the exposed wires, and multiple credits to attempt to correct the balance on the accountMs [redacted] requests credit for all overcharges, as well as $for the time spent resolving the billing and service issues Frontier has investigated the above statements and offers the following response: Frontier investigated the calls from January We were unable to locate any call notes from January 17, but we were able to review the call from January 23, At that time an order was placed to upgrade Ms***’s services without her authorization The agent’s manager has been notified to provide coaching and trainingSubsequently all upgraded services were restored back to their initial status and all overcharged amounts were credited back to the accountA technician isolation charge in the amount of $was credited back to the account as of February 20, Additionally, a time out of service credit in the amount of $has been applied to the account for the service issues between January 23, and February 28, Frontier does not provide credit for time spent resolving a billing issueAt this time, the account is closed and the phone number has been ported to another service provider The account has a credit balance of $that will be refunded to Ms*** Refunds can take 2-bill cycles to verify no further account activity has taken placeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Brian M [redacted] Executive Customer Relations Frontier Communications
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he requested to transfer his landline to his new address, but his phone would not work His internet worked but not his landline Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on July 25, Mr [redacted] explained that he finally was able to get his phone working with the help of Technician Jason F
*Mr [redacted] explained that MrF [redacted] did an excellent jobMr [redacted] agreed to close the Revdex.com complaint as resolvedFrontier provide Mr [redacted] with the direct number to the Executive Relation Team for any other concerns or questionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises Frontier is not keeping his repair appointmentFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on April 28, and was advised the repair has been completed to his satisfaction.Mr [redacted] presented no further questions or concerns and has direct contact information for the futureWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he is not receiving the promotional price that was quoted to him by FrontierMr [redacted] states his monthly service charges should be $before applicable taxes and surcharges Frontier has investigated the above statements and offers the following response: Frontier advises that there was an error with the promotion and an order was placed on January 11, to correct the accountFrontier advises that adjustments in the amount of $have been applied to Mr [redacted] ’s account for the billing errors on his December and January statementsFrontier spoke with [redacted] on January 26, who advised that his account has been corrected We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has issued a credit in the amount of $reducing the outstanding balance from $to $as quoted to Mr [redacted] on 12/22/ Mr [redacted] has been advised of the billing adjustment and to make his payment directly to Frontier An email was sent with the same information.The representative handling this complaint has confirmed with Frontier’s Credit & Collections department that Mr [redacted] ’s account has not been reported to the credit bureaus, hence, there is not impact to his creditThe representative has offered to monitor Mr [redacted] ’s account Once payment is received and recorded, the representative will send Mr [redacted] an email with a snapshot of the zero balance We regret any inconvenience that Dale [redacted] may have experienced as a result of the above matter
Frontier restored the phone service on 5-16-16.Frontier spoke with Ms [redacted] on 5-20-16, and confirmed the service was working and advised a credit was issued for time out of service and a courtesy credit
Frontier has investigated the above statements and offers the following response: Ms [redacted] subscribes to Broadband LitePlease see product description below:High Speed Internet Lite - Speed as fast as Mbps/128K.Frontier advises that the technician testing from the outside location, found the speeds at 1.34Mbps to the residenceThis is higher than the product description.Frontier further advises that Ms [redacted] ’s speed is provisioned at a higher rate (Mbps) to compensate for any deterioration of the DSL signal as it travels to the customer’s residence.Frontier further advises that speeds can be affected by customer equipment, the number of devices used in a household and interference.Frontier technical department also advises that the following recommendations for streaming are: standard definition video, a connection that is more than Mb/sFor HD, 3D, or 4K you need higher speeds.Frontier advises Ms [redacted] would have to upgrade her internet product to receive a faster internet speed.Ms [redacted] can contact customer service at ###-###-#### to discuss available options We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of Mr [redacted] J [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] has had trouble with auto-pay that caused temporary disconnects from their account.He finds this situation confusing due to unauthorized amounts being pulled from his financial account.He is requesting an apology, explanation and compensation for all late fees charged.Frontier has investigated the above statements and offers the following response:Upon further review we determined the payment scheduled was based upon the balance reflected on the account.We apologize for the trouble the customer has experienced.We have applied $in late fee creditPlease allow thirty to sixty days for the credit to be reflected on a future statement.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] J [redacted] has experienced as a result of the above matter.Frontier Specialist: Bridget G Department: Executive Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] states he has been billed incorrectly for services after disconnecting service with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account Frontier has made a time out of service adjustment to the accountFrontier advises upon reviewing the account Frontier has adjusted the account correctly for the services.Frontier advises unless otherwise required by applicable law, your termination of Service may be effective on the last day of your Frontier billing cycle for all applicable Services, and you are responsible for all charges incurred through the date of termination.Frontier advises that it has spoken to [redacted] on December 21, and advised of the final balanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier did not call Me first, I called themI called to ask questions about the bill and when they did not know the answers they would either hang up or transfer me to different departmentsNo one would talk to me and I kept getting late notices and a collection letter in the mail for the service, that I had to pay to get both my lines backI eventually spoke to Lisa Marie a supervisor, but still could not answer why the sale person did not say their was a day minimum for the trialIf they would tell the truth and answer the questions, there would have been no bill to begin with Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was told would be charged and early termination fee if he discontinues his service, but would not be provided the recording of the acceptance of this agreement Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on July 19,2017, played the recording of the acceptance of the term agreementMr [redacted] advised he accepted the term agreement to lower his costFrontier offered a $monthly credit until the end of the term agreement to lower his billMr [redacted] accepted this resolution to resolve his complaint We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter