Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] states that his account is showing a past due of over $Frontier has investigated the above statements and offers the following response:After review of Mr***’s account, Frontier records show that the customer had a past due balance of $in April at the time of transition to Frontier.Frontier advises that a payment of $on February 1, and the next payment was on July 27, in the amount of $250.00.Frontier have advised Mr [redacted] that proof of payment is needed for a payment investigation.Mr [redacted] stated he does not have any receipts for the cash payments he made to Verizon/Frontier.Frontier advises there is no credit warrantied on the accountFrontier representative has spoken to Mr [redacted] and have explained that proof of payment is needed and customer is not satisfied with resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises she has billing issues with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises an account review shows Ms [redacted] experienced billing issues due to a service order error, which has now been corrected.Frontier advises Ms***’s monthly charges now reflect at $plus taxThis pricing is valid for twelve months.Frontier advises credits totaling $have been applied to Ms***’s account for fix past billing errors.Frontier has attempted to contact Ms [redacted] to advise of the above, but remains unsuccessfulWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although incorrect regarding when I had contacted them multiple times, find that this resolution is satisfactory to me Regards, [redacted] ***
Per Frontier records, Mrs [redacted] spoke to a Frontier agent on January 11, to resolve the billing issueThe agent created order number [redacted] to change MrsLuna's FIOS componentsFIOS TV was removed from the accountGoing forward, Mrs [redacted] will bill FIOS Digital Voice along with FIOS 50/Data no term plus a wireless routerthe monthly bill will be $plus taxesA credit in the amount of $was applied to her December billing statementMrs [redacted] is satisfied with the resolutionCase closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: • Ms [redacted] is stating that in late November/early December she contacted Frontier to reduce her monthly rateShe says that her December bill was reduced to $but her January bill was $and February was $ • Ms [redacted] states that she subsequently contacted Frontier and was advised that the rate offered was for month onlyAfter requesting that all services were removed except for internet, her March bill balance increased to $ • Ms [redacted] says she was advised to pay the entire March bill which contained a full month of TV charges despite having disconnected the service days into the billing cycle, and wait for the prorated credit on the next billing statementDue to the prior misinformation that was provided she is not assured that this will happen • Ms [redacted] is requesting that the March bill reflect the credit for days of the disconnected TV service and confirmation that her new monthly rate is $ Frontier has investigated the above statements and offers the following response: • Frontier records show that Ms [redacted] was quoted a lowered monthly rate of $plus taxes/surcharges on 11/15/ • Review of the account history confirms that the rate quoted contained existing promotions that had an expiration date of 1/29/18, as detailed on the billing statementOn 3/4/Ms [redacted] requested to have her TV services disconnected • Ms [redacted] ’s March billing statement cycled on 3/2/18, which was before the removal of TV serviceIt is Frontier policy to bill to the end of the billing cycle for disconnected nonregulated services and she was misadvised that she would receive prorated credit on the April bill • In this instance a credit has been applied to adjust for the TV service charges as requested and Ms [redacted] has been notified of the amended balance, along with confirmation that the new monthly service charge will be $plus applicable taxes/surcharges We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she had called in to block a known numberMs [redacted] reports she was transferred back and forth between technical support and customer service in order to get the call block feature to work, and was told she had it by customer serviceMs [redacted] advises she was told by a representative she could get big savings if she changed to Frontier pricing, but the representative did not do anything about the feature Frontier has investigated the above statements and offers the following response: A Frontier Representative has contacted Ms [redacted] and was able to add the feature for Ms [redacted] After further investigation, Ms [redacted] advised the number she was trying to block was from a prison institution with a number that was not in her defined calling areaThe representative advised Ms [redacted] the feature may not work if the number she is trying to block is not within her calling area, and if it is a business number.The representative removed the feature for Ms [redacted] .Ms [redacted] is satisfied with this resolution We trust that this information Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11867277, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Notwithstanding the discounts that Frontier described, I am still owed about $in credits/reimbursements Nowhere in the response from Frontier do they address this outstanding issue, again they just list the discounts I already know about The voicemails I received clearly said that Frontier was investigating the issue and asked me to call if I had any questions They did NOT ask me to call in an attempt to better understand and resolve my complaint, so I had no reason to call After all, I had already spent hours on the phone explaining my issues to multiple customer service folks, so they should have detailed notes in their system already Now that I know that they expect a call or will consider the matter resolved, I have called and left a voicemail for which I am waiting a response Again, their system just seems so complex, and designed to wear down consumers I continue to be unsatisfied, and I have not even listed half of my complaints Instead, I just repeat my request - $in additional discounts/reimbursements Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and if the business does carry through in a timely manner this is acceptable If they do not - I will be in touch Regards, [redacted]
Frontier Communications Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] experienced problems with his TV picture.Mr [redacted] was promised a bundle price of + taxesFrontier has investigated the above statements and offers the following response: Frontier Communications 2nd level technician is scheduled to call Mr [redacted] on 3/23/at pm and if Mr [redacted] is not available at that time the 2nd level technician will follow up within the hour.Frontier Communications wrote an order for Mr [redacted] and quoted him + taxesFrontier Communications will honor this price for months We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] Has experienced as a result of the above matter Frontier Specialist: Anita Dekle Department: Executive Consumer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier he was told would receive a $gift cardFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and advised gift card is not valid on his account it is for new account acquisition onlyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that when she signed up for TV, internet, and home phone services with Frontier in May 2017, she was told that the monthly rate would be $plus taxes and that she would receive a $Amazon gift card in days Ms [redacted] advises that the bill she received in August came out to $421.18, which included a $early termination fee, and that she still has not received her Amazon gift cardMs [redacted] advises that Frontier needs to correct her billing and send her the $Amazon gift card Frontier has investigated the above statements and offers the following response: Frontier advises that the early termination fee was triggered when a change was made to the customer’s long distance carrier, and she should not have incurred that charge The early termination fee was credited on August 16, 2017.Frontier advises that Ms***’s monthly rate should be $plus taxes and surcharges, and that the correction to her rate was made on August 23, 2017.Frontier advises that an order was placed on August 29, to have the Amazon gift card sent to the customer.Frontier spoke with Ms [redacted] on August 23, and advised her that all credits have been issued for the amount she was overbilled for the month of August Frontier then left her a message on August 29, to advise her that the Amazon gift card will be sent to her within hours We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she agreed to receive information about Frontier but a few days later realized that an order had been placed for new serviceMs [redacted] advises that she wants Frontier to assure her that the order has been cancelled and that there are no pending orders under her name or related to her service addressFrontier has investigated the above statements and offers the following response: Frontier advises that on December 7, 2017, Ms [redacted] requested cancellation of the service order that had been erroneously placed by Frontier Frontier advises that the customer’s request was taken care of Frontier spoke with Ms [redacted] on December 12, She was advised that the order had been cancelled and that there are no other pending orders under her name We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she had a Security, Support and Storage bundle with Verizon for her InternetFrontier took over for Verizon and was advised that she no longer had the Storage part of it, but was still being billed $per month by FrontierShe would like the credit from Frontier since that service was not working Frontier has investigated the above statements and offers the following response: Frontier reports that Verizon notified their customers prior to conversion in April that they had until September of to change their services or they would lose the Storage part of the Internet security packageFrontier has issued a onetime credit to Ms [redacted] ’s account of $Frontier spoke to Ms [redacted] today and she is aware of all of the above We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that:Mr [redacted] adivse he had trouble with the DSL internet service, he called Frontier and states he was advised he was on a month to month basisMr [redacted] was charged an eartly termination fee of $Frontier has investigated the above statements and offers the following response:Frontier spoke to Mr [redacted] on October 23, and advised that he was still in contract until August 24, 2017, a bill message located on page of advises of the automatic renewal on August 24, 2017, it also states the auto renewal can be cancelled at least thirty days prior to renewal by calling Frontier CommunicationsMr [redacted] did not cancel the auto renewal by calling Frontier thirty days prior to the August 24, renewal, the service with Frontier was cancelled by porting out on July 27, The contract for the August 24, 2016-August 23, term was not fulfilled, the $early term fee applies We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of **- [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had signed up for Frontier internet service in June for a promotional rate of $per month for months but recently received an email informing her that the monthly rate for her Frontier internet service will be going up Ms [redacted] advises that Frontier had issued an adjustment in the amount of $but was expecting a total adjustment of $Ms [redacted] advises that Frontier needs to honor the $per month promotional rate and have her current bill adjusted for the pricing discrepancy Frontier has investigated the above statements and offers the following response: Frontier advises that although the customer’s bill shows that one of the promotional discounts is expiring in the middle of the December billing cycle, that discount is being extended until the end of the 2-year promotion, which will be June Frontier that Ms [redacted] has been getting billed $per month instead of $34.99, a $discrepancyAn upfront credit of $had been issued on July 17, 2017, which is the equivalent of $per month for months Since the customer had been overbilled by $on the December bill due to a discount dropping off the account, a credit for that amount was issued on December 8, 2017, plus the additional cents that was left off the previous adjustment made in July 2017.Frontier advises that in June 2018, an adjustment for $will be issued to compensate for the $per month pricing discrepancy, for the 2nd year of the contractFrontier attempted to contact Ms [redacted] via email on December 8, and on December 13, 2017, and by telephone on December 11, 2017, to advise her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the case of [redacted] to our office We appreciate you bringing this matter to our attentionAccording to the complaint:Mr [redacted] states that he received a misquote in October 2017.Frontier has investigated the above statement and offers the following response:The customer was billing approximately $before changes were made in October After the changes to the account the customer lost a $loyalty credit that expires on June 28, 2018.Frontier will honor this $credit through June 2018.We spoke with Mr [redacted] on February 15, and reviewed the above information along with my direct contact information.The customer is satisfied with our resolution.We trust this information will assist you in closing this case.Frontier Communication
Frontier contacted Ms [redacted] on April 15, and she advised her services were working well, with the exception of her caller ID on the television.Ms [redacted] was advised that this was a known issue and was being worked on.Ms [redacted] was satisfied with this resolution at this time.Frontier is committed to employing a 100% U.S.-based workforce In connection with our completion of the purchase of Verizon’s wireline telephone, broadband, and video businesses in California, Texas, and Florida, contractors used by Verizon and located outside of the U.Sare temporarily handling a small volume of customer service calls while we complete the training of our own, expanded U.S.-based customer care workforceThe use of the off-shored contractors is planned to end as soon as operationally feasible but no later than the end of the year Frontier will bring back more than 1,jobs to the United States that were previously off-shored
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will wait for my final billing statement from Frontier, and expect them to honor a credit for the amount due since I cancelled my service with them approximately weeks before the end of the billing cycleI'm sorry that it had to come down to reporting Frontier to the Revdex.com, but after multiple failed attempts to resolve this issue with Frontier, I didn't any other choice Regards, [redacted] ***
The Complaint states that: Mr [redacted] states that he has been waiting since August 15, for his credit refund to be sent to himFrontier has investigated the above statements and offers the following response: Frontier states that a representative reviewed Mr [redacted] ’s account and his refund was processed on November 1, and that he should receive his refund check by USPS within days of November
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms [redacted] originally contacted Frontier in May to disconnect the phone service portion of her Frontier servicesMs [redacted] called in July when she realized that the phone charges still appeared on her statementMs [redacted] also contacted us by email in August and then called us in September when she was billed for a faster internet service that due to restrictions at the building she resides the technician was not able to installMs [redacted] was temporarily suspended September 19, while waiting for her billing to be corrected and credits applied Frontier has investigated the above statements and offers the following response: Frontier has verified with Ms [redacted] that she has received the credits she was expectingMs [redacted] has requested cancellation of her Frontier services effective September 23, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] states that his account is showing a past due of over $Frontier has investigated the above statements and offers the following response:After review of Mr***’s account, Frontier records show that the customer had a past due balance of $in April at the time of transition to Frontier.Frontier advises that a payment of $on February 1, and the next payment was on July 27, in the amount of $250.00.Frontier have advised Mr [redacted] that proof of payment is needed for a payment investigation.Mr [redacted] stated he does not have any receipts for the cash payments he made to Verizon/Frontier.Frontier advises there is no credit warrantied on the accountFrontier representative has spoken to Mr [redacted] and have explained that proof of payment is needed and customer is not satisfied with resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises she has billing issues with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises an account review shows Ms [redacted] experienced billing issues due to a service order error, which has now been corrected.Frontier advises Ms***’s monthly charges now reflect at $plus taxThis pricing is valid for twelve months.Frontier advises credits totaling $have been applied to Ms***’s account for fix past billing errors.Frontier has attempted to contact Ms [redacted] to advise of the above, but remains unsuccessfulWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although incorrect regarding when I had contacted them multiple times, find that this resolution is satisfactory to me Regards, [redacted] ***
Per Frontier records, Mrs [redacted] spoke to a Frontier agent on January 11, to resolve the billing issueThe agent created order number [redacted] to change MrsLuna's FIOS componentsFIOS TV was removed from the accountGoing forward, Mrs [redacted] will bill FIOS Digital Voice along with FIOS 50/Data no term plus a wireless routerthe monthly bill will be $plus taxesA credit in the amount of $was applied to her December billing statementMrs [redacted] is satisfied with the resolutionCase closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: • Ms [redacted] is stating that in late November/early December she contacted Frontier to reduce her monthly rateShe says that her December bill was reduced to $but her January bill was $and February was $ • Ms [redacted] states that she subsequently contacted Frontier and was advised that the rate offered was for month onlyAfter requesting that all services were removed except for internet, her March bill balance increased to $ • Ms [redacted] says she was advised to pay the entire March bill which contained a full month of TV charges despite having disconnected the service days into the billing cycle, and wait for the prorated credit on the next billing statementDue to the prior misinformation that was provided she is not assured that this will happen • Ms [redacted] is requesting that the March bill reflect the credit for days of the disconnected TV service and confirmation that her new monthly rate is $ Frontier has investigated the above statements and offers the following response: • Frontier records show that Ms [redacted] was quoted a lowered monthly rate of $plus taxes/surcharges on 11/15/ • Review of the account history confirms that the rate quoted contained existing promotions that had an expiration date of 1/29/18, as detailed on the billing statementOn 3/4/Ms [redacted] requested to have her TV services disconnected • Ms [redacted] ’s March billing statement cycled on 3/2/18, which was before the removal of TV serviceIt is Frontier policy to bill to the end of the billing cycle for disconnected nonregulated services and she was misadvised that she would receive prorated credit on the April bill • In this instance a credit has been applied to adjust for the TV service charges as requested and Ms [redacted] has been notified of the amended balance, along with confirmation that the new monthly service charge will be $plus applicable taxes/surcharges We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she had called in to block a known numberMs [redacted] reports she was transferred back and forth between technical support and customer service in order to get the call block feature to work, and was told she had it by customer serviceMs [redacted] advises she was told by a representative she could get big savings if she changed to Frontier pricing, but the representative did not do anything about the feature Frontier has investigated the above statements and offers the following response: A Frontier Representative has contacted Ms [redacted] and was able to add the feature for Ms [redacted] After further investigation, Ms [redacted] advised the number she was trying to block was from a prison institution with a number that was not in her defined calling areaThe representative advised Ms [redacted] the feature may not work if the number she is trying to block is not within her calling area, and if it is a business number.The representative removed the feature for Ms [redacted] .Ms [redacted] is satisfied with this resolution We trust that this information Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11867277, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Notwithstanding the discounts that Frontier described, I am still owed about $in credits/reimbursements Nowhere in the response from Frontier do they address this outstanding issue, again they just list the discounts I already know about The voicemails I received clearly said that Frontier was investigating the issue and asked me to call if I had any questions They did NOT ask me to call in an attempt to better understand and resolve my complaint, so I had no reason to call After all, I had already spent hours on the phone explaining my issues to multiple customer service folks, so they should have detailed notes in their system already Now that I know that they expect a call or will consider the matter resolved, I have called and left a voicemail for which I am waiting a response Again, their system just seems so complex, and designed to wear down consumers I continue to be unsatisfied, and I have not even listed half of my complaints Instead, I just repeat my request - $in additional discounts/reimbursements Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and if the business does carry through in a timely manner this is acceptable If they do not - I will be in touch Regards, [redacted]
Frontier Communications Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] experienced problems with his TV picture.Mr [redacted] was promised a bundle price of + taxesFrontier has investigated the above statements and offers the following response: Frontier Communications 2nd level technician is scheduled to call Mr [redacted] on 3/23/at pm and if Mr [redacted] is not available at that time the 2nd level technician will follow up within the hour.Frontier Communications wrote an order for Mr [redacted] and quoted him + taxesFrontier Communications will honor this price for months We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] Has experienced as a result of the above matter Frontier Specialist: Anita Dekle Department: Executive Consumer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier he was told would receive a $gift cardFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and advised gift card is not valid on his account it is for new account acquisition onlyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that when she signed up for TV, internet, and home phone services with Frontier in May 2017, she was told that the monthly rate would be $plus taxes and that she would receive a $Amazon gift card in days Ms [redacted] advises that the bill she received in August came out to $421.18, which included a $early termination fee, and that she still has not received her Amazon gift cardMs [redacted] advises that Frontier needs to correct her billing and send her the $Amazon gift card Frontier has investigated the above statements and offers the following response: Frontier advises that the early termination fee was triggered when a change was made to the customer’s long distance carrier, and she should not have incurred that charge The early termination fee was credited on August 16, 2017.Frontier advises that Ms***’s monthly rate should be $plus taxes and surcharges, and that the correction to her rate was made on August 23, 2017.Frontier advises that an order was placed on August 29, to have the Amazon gift card sent to the customer.Frontier spoke with Ms [redacted] on August 23, and advised her that all credits have been issued for the amount she was overbilled for the month of August Frontier then left her a message on August 29, to advise her that the Amazon gift card will be sent to her within hours We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she agreed to receive information about Frontier but a few days later realized that an order had been placed for new serviceMs [redacted] advises that she wants Frontier to assure her that the order has been cancelled and that there are no pending orders under her name or related to her service addressFrontier has investigated the above statements and offers the following response: Frontier advises that on December 7, 2017, Ms [redacted] requested cancellation of the service order that had been erroneously placed by Frontier Frontier advises that the customer’s request was taken care of Frontier spoke with Ms [redacted] on December 12, She was advised that the order had been cancelled and that there are no other pending orders under her name We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she had a Security, Support and Storage bundle with Verizon for her InternetFrontier took over for Verizon and was advised that she no longer had the Storage part of it, but was still being billed $per month by FrontierShe would like the credit from Frontier since that service was not working Frontier has investigated the above statements and offers the following response: Frontier reports that Verizon notified their customers prior to conversion in April that they had until September of to change their services or they would lose the Storage part of the Internet security packageFrontier has issued a onetime credit to Ms [redacted] ’s account of $Frontier spoke to Ms [redacted] today and she is aware of all of the above We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that:Mr [redacted] adivse he had trouble with the DSL internet service, he called Frontier and states he was advised he was on a month to month basisMr [redacted] was charged an eartly termination fee of $Frontier has investigated the above statements and offers the following response:Frontier spoke to Mr [redacted] on October 23, and advised that he was still in contract until August 24, 2017, a bill message located on page of advises of the automatic renewal on August 24, 2017, it also states the auto renewal can be cancelled at least thirty days prior to renewal by calling Frontier CommunicationsMr [redacted] did not cancel the auto renewal by calling Frontier thirty days prior to the August 24, renewal, the service with Frontier was cancelled by porting out on July 27, The contract for the August 24, 2016-August 23, term was not fulfilled, the $early term fee applies We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of **- [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had signed up for Frontier internet service in June for a promotional rate of $per month for months but recently received an email informing her that the monthly rate for her Frontier internet service will be going up Ms [redacted] advises that Frontier had issued an adjustment in the amount of $but was expecting a total adjustment of $Ms [redacted] advises that Frontier needs to honor the $per month promotional rate and have her current bill adjusted for the pricing discrepancy Frontier has investigated the above statements and offers the following response: Frontier advises that although the customer’s bill shows that one of the promotional discounts is expiring in the middle of the December billing cycle, that discount is being extended until the end of the 2-year promotion, which will be June Frontier that Ms [redacted] has been getting billed $per month instead of $34.99, a $discrepancyAn upfront credit of $had been issued on July 17, 2017, which is the equivalent of $per month for months Since the customer had been overbilled by $on the December bill due to a discount dropping off the account, a credit for that amount was issued on December 8, 2017, plus the additional cents that was left off the previous adjustment made in July 2017.Frontier advises that in June 2018, an adjustment for $will be issued to compensate for the $per month pricing discrepancy, for the 2nd year of the contractFrontier attempted to contact Ms [redacted] via email on December 8, and on December 13, 2017, and by telephone on December 11, 2017, to advise her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the case of [redacted] to our office We appreciate you bringing this matter to our attentionAccording to the complaint:Mr [redacted] states that he received a misquote in October 2017.Frontier has investigated the above statement and offers the following response:The customer was billing approximately $before changes were made in October After the changes to the account the customer lost a $loyalty credit that expires on June 28, 2018.Frontier will honor this $credit through June 2018.We spoke with Mr [redacted] on February 15, and reviewed the above information along with my direct contact information.The customer is satisfied with our resolution.We trust this information will assist you in closing this case.Frontier Communication
Frontier contacted Ms [redacted] on April 15, and she advised her services were working well, with the exception of her caller ID on the television.Ms [redacted] was advised that this was a known issue and was being worked on.Ms [redacted] was satisfied with this resolution at this time.Frontier is committed to employing a 100% U.S.-based workforce In connection with our completion of the purchase of Verizon’s wireline telephone, broadband, and video businesses in California, Texas, and Florida, contractors used by Verizon and located outside of the U.Sare temporarily handling a small volume of customer service calls while we complete the training of our own, expanded U.S.-based customer care workforceThe use of the off-shored contractors is planned to end as soon as operationally feasible but no later than the end of the year Frontier will bring back more than 1,jobs to the United States that were previously off-shored
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will wait for my final billing statement from Frontier, and expect them to honor a credit for the amount due since I cancelled my service with them approximately weeks before the end of the billing cycleI'm sorry that it had to come down to reporting Frontier to the Revdex.com, but after multiple failed attempts to resolve this issue with Frontier, I didn't any other choice Regards, [redacted] ***
The Complaint states that: Mr [redacted] states that he has been waiting since August 15, for his credit refund to be sent to himFrontier has investigated the above statements and offers the following response: Frontier states that a representative reviewed Mr [redacted] ’s account and his refund was processed on November 1, and that he should receive his refund check by USPS within days of November
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms [redacted] originally contacted Frontier in May to disconnect the phone service portion of her Frontier servicesMs [redacted] called in July when she realized that the phone charges still appeared on her statementMs [redacted] also contacted us by email in August and then called us in September when she was billed for a faster internet service that due to restrictions at the building she resides the technician was not able to installMs [redacted] was temporarily suspended September 19, while waiting for her billing to be corrected and credits applied Frontier has investigated the above statements and offers the following response: Frontier has verified with Ms [redacted] that she has received the credits she was expectingMs [redacted] has requested cancellation of her Frontier services effective September 23, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter