The first image will show you the bill date of November 1stThe second image will show you the $carry over and the $in late chargesMark F [redacted] has done nothing but lie to both the Revdex.com and me I will not settle for anything less than months of compensation as this has gone on now for SIX MONTHS!
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] was offered an additional credit of $a month of his products and services.Mr [redacted] accepted the offer and has been provided direct contact information for additional concernsWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier that he is being billed for services he has canceled Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on March 14, and credited overbilled balance for services canceled and confirmed account is now just billing for the services retained We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I will not be able to gain back the several hours I spent on the phone to get to this solution Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that Internet connectivity depends on the distance from Frontier’s closest facilities Mr***’s location is over 21,feet from the nearest Frontier facilities Frontier is providing the best Internet connection possible to Mr***’s location.Since Mr***’s speeds fluctuate below Mbps, as the speed decrease this affects the connection to various applications including but not limited to: Wi Fi, Netflix and multiple device usage Frontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Mr***’s area at this time We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Yesterday a person named Kevin contacted me I sent over emails from may forward to him He stated he doesn't have any records of me attempting to contact frontier I proved different and his response states I didn't contact until late July that is a lie I will forward what I sent him tomorrow I am home ill today and will do from work tomorrow The question in hand is why do I have backup and they don't It's because they lie Regards, [redacted] ***
Frontier Communications Thank you for referring the complaint of [redacted] to our office for review We appreciate his bringing this matter to our attention The Complaint states that: Mr [redacted] contacted Frontier in February to setup internet services at his hanger on the Coeur D’Alene airportAn appointment was set for two weeks outNo technician came out to install, so Mr [redacted] called FrontierHe was informed the order had been canceledHe had not been notifiedAnother order was placed, then canceledMr [redacted] requests $an hour for two days taken off work ($560) or 6-months of free serviceIn lieu of compensation, Mr [redacted] requests copies of full audio recordings to make public, along with an apology from the company Frontier has investigated the above statements and offers the following response: Frontier placed order(s) for services for Mr [redacted] Initially it was determined Frontier was not able to provide traditional high speed internet over a copper phone line to the hanger in question: the premise did not qualify for traditional internetThe order was rewritten to install satellite based internet to the address An order entry error caused the order to be placed with an invalid address Frontier made a business decision that we are no longer offering satellite internet services We apologize that the decision came during the period Mr [redacted] was attempting to install servicesFrontier will be unable to provide Mr [redacted] service at the address requested at this timeFrontier terms of services (Frontier.com/terms) read, in part: FRONTIER DOES NOT WARRANT OR GUARANTEE THAT SERVICE CAN BE PROVISIONED TO YOUR LOCATION, OR THAT PROVISIONING WILL OCCUR ACCORDING TO A SPECIFIED SCHEDULE, EVEN IF FRONTIER HAS ACCEPTED YOUR ORDER FOR SERVICETHE PROVISIONING OF SERVICE IS SUBJECT TO NETWORK AVAILABILITY, CIRCUIT AVAILABILITY, LOOP LENGTH, THE CONDITION OF YOUR TELEPHONE LINE AND WIRING INSIDE YOUR LOCATION, AND YOUR COMPUTER/DEVICE CONFIGURATION AND CAPABILITIES, AMONG OTHER FACTORSIN THE EVENT YOUR LINE IS NOT PROVISIONED FOR ANY REASON, NEITHER YOU NOR FRONTIER SHALL HAVE ANY DUTIES OR OBLIGATIONS UNDER THIS AGREEMENT (OTHER THAN YOUR OBLIGATION TO RETURN ANY FRONTIER PROVIDED EQUIPMENT)In the event we are unable to install services, Frontier does not provide compensation for time lossRecordings of call center employees and required review software contain proprietary and confidential informationFrontier is unable to provide copies of call recordings We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Brian M [redacted] Executive Customer Relations Frontier Communications
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:• Mr [redacted] advises that when he opened his account, he ordered internet only but was shipped a Nest Cam and charged approximately $for it• Mr [redacted] advises that he has returned the Nest Cam.• Mr [redacted] states that when he spoke with Frontier customer service, he was advised that a credit would be issued but later found the credit was denied and was called a valid chargeFrontier has investigated the above statements and offers the following response:• Account review shows that Mr [redacted] did not order the Nest CamFrontier apologizes for this actionThe consultant will receive education on this matter..• Account review shows that the Nest Cam has been returned• Frontier records show that the Nest Cam credit was denied but it was denied for incorrect procedureThe credit has been resubmitted and a credit of $has been applied to MrWu’s account• A Frontier Representative has left a voice mail message for Mr [redacted] advising of the status of his account and included contact information if he should have further questions.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Executive Customer Relations
Frontier has investigated the above statements and offers the following response: Ms [redacted] initially established the Simply Core Satellite Internet on June 10, The product was upgraded to the Simply Core Plus on June 11, Frontier policy states that a customer can make changes within days of term date without penaltyMs [redacted] request to discontinue the Simply Core Plus Satellite effective May 23, The Early Termination Fee will not applyAt this time the balance is in the amount of $which also includes billing for DishFrontier’s refund policy is to issue a repaid card days from the date of service disconnection or termination This time period is required to ensure all outstanding charges or credits are posted to the closed account Frontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account.Frontier has been unsuccessful in reaching Ms [redacted] however a detailed message was left with contact information We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have not been able to determine if this matter has been rectified due to the date the (automated) emails are sentI will notify both you and Frontier next week (when the automated payment reminder comes out) if the problem has been resolved and I no longer receive emails regarding [redacted] 's accountUntil then, I am unwilling to trust Frontier's claim of resolution seeing as how they have been telling me almost monthly for nearly a year this matter has been resolved yet I still receive their harassing emailsThank you for your assistance Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he has had difficulty having a second internet service installed at his locationFrontier has investigated the above statements and offers the following response: Frontier advises that Frontier has been in communication with authorized party [redacted] to assist in establishing the second internet service at the locationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] requested to disconnect his service in January and the order was not placedThe account was disconnected for non-pay and we have sent him to collections Frontier has investigated the above statements and offers the following response: Frontier records indicate the account was transferred to a new address at the customer’s request January 10, The old address had a balance of $ and new address $ thru March 30, 2017.Frontier advises that we have credited both accounts and have sent update to collections agency.Frontier spoke with Mr [redacted] on August 18, and explained the above credits for the accounts We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: Mr [redacted] ordered new service with Frontier April 9, paying a deposit and a back balance but states his appointment for new service was missed on April 13, Mr [redacted] called Frontier several times to locate his order and find out why there was a delayMr [redacted] states Frontier representatives told him that he had to send a copy of his photo ID and Social Security card notarized in order to obtain new service and verify who he was before installation could take placeMr [redacted] states he is getting the run around and feels like he is being scammedFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on April 17, and informed him that they were able to locate his order and locate his positive ID that had been notarized.Frontier informed Mr [redacted] his order has been scheduled for April 18, and he is satisfied We trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Kelly E [redacted] Department: Customer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] was on vacation and when he got back he found that his Internet and television service was shut off, for being $past due He asked at that time what the fees and full amount would be to have the service back on and was told $ They then told him that they would turn the service back on but it would be two weeks before it would be back on He couldn’t wait two weeks and would get another provider, which he did Customer will not pay for service he did not have Frontier has investigated the above statements and offers the following response: Frontier found that Mr [redacted] paid $on April 13, His bill at that time was a total of $He paid the $and that left him $for service from March 25, to April 24, The $covered February 25, thru March 24, Mr [redacted] current balance with Frontier is $467.81, Frontier has issued credit in the amount of $334.97, which leaves a balance of $due on the account This is after Mr [redacted] submitted an invoice that showed duplicate billing by Frontier and [redacted] for the same periods of time Frontier has tried to reach out to Mr [redacted] two separate times this week to discuss the findings, they were only able to leave messages for him to call and discuss this further We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] states that he has a billing issueMr [redacted] states he was charged $upgrade fee without his knowledgeMr [redacted] also states he was charged for TV service even though he doesn’t have that service with FrontierMr [redacted] also states that his bill is supposed to be $per month for internet only but his bill each month is for $ Frontier has investigated the above statements and offers the following response: Frontier states that a representative contacted Mr [redacted] on November 7, to discuss billing issues.Frontier also states that the customer was charged an early termination fee when he switched from phone, internet and TV services to internet only with Frontier.Frontier also states that Mr [redacted] has had a balance forward every month due to not paying the entire balance billed including the early termination fee.Frontier also states that as a courtesy we have agreed to waive the early termination fee since customer is maintaining his internet service with Frontier.Frontier also states that a subsequent adjustment has been applied to Mr***’s account to remove the past due balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The only line testing was done from N.YN.Ywas suppose to have local Frontier techcome out and test the line at the houseThis has never happened yetAny and all phone calls and e-mails have been respondedto on our part
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] reported her service was out on December 9, 2016.Frontier was able to restore service on December 10, 2016.Frontier has issued an out of service credit of $ We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he contacted Frontier in August to cancel telephone service and keep Internet only He received his September statement and found that the telephone service was still being billed Mr [redacted] contacted Frontier and at this point was advised if the change was made he would be billed an early termination fee and is disputing this fee Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that Mr [redacted] ’s account was installed with a term along with an auto renewal Frontier has agreed to remove the current term due to the auto renewal Frontier spoke to Mr [redacted] on September 15, and advised of the removal of the term and advised no early termination fee will apply Frontier also processed an order to remove the telephone service and set up stand-alone Internet service Frontier quoted a monthly cost of $with no term Mr [redacted] has our direct contact number and is currently satisfied with our resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I have left messages to Amy on her machineThe resolution she's not getting is the fact that their employee quoted us the wrong priceWether they credited our accountWether they told me what the correct priceIt's after the factWhy would you quote someone the wrong price in the first place? You work there know you can't watch tv without having a receiverIt's not acceptableAsked her to get us to have our credit cleared by making sure our account is overThey disconnected my service without my approval toWhat company does that and still wants to charge them for something they don't haveThis is not acceptableThey are acting like I should have known thisTheir employees do not take ownership of their mistakes Regards, [redacted]
The first image will show you the bill date of November 1stThe second image will show you the $carry over and the $in late chargesMark F [redacted] has done nothing but lie to both the Revdex.com and me I will not settle for anything less than months of compensation as this has gone on now for SIX MONTHS!
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] was offered an additional credit of $a month of his products and services.Mr [redacted] accepted the offer and has been provided direct contact information for additional concernsWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier that he is being billed for services he has canceled Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on March 14, and credited overbilled balance for services canceled and confirmed account is now just billing for the services retained We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I will not be able to gain back the several hours I spent on the phone to get to this solution Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that Internet connectivity depends on the distance from Frontier’s closest facilities Mr***’s location is over 21,feet from the nearest Frontier facilities Frontier is providing the best Internet connection possible to Mr***’s location.Since Mr***’s speeds fluctuate below Mbps, as the speed decrease this affects the connection to various applications including but not limited to: Wi Fi, Netflix and multiple device usage Frontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Mr***’s area at this time We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Yesterday a person named Kevin contacted me I sent over emails from may forward to him He stated he doesn't have any records of me attempting to contact frontier I proved different and his response states I didn't contact until late July that is a lie I will forward what I sent him tomorrow I am home ill today and will do from work tomorrow The question in hand is why do I have backup and they don't It's because they lie Regards, [redacted] ***
Frontier Communications Thank you for referring the complaint of [redacted] to our office for review We appreciate his bringing this matter to our attention The Complaint states that: Mr [redacted] contacted Frontier in February to setup internet services at his hanger on the Coeur D’Alene airportAn appointment was set for two weeks outNo technician came out to install, so Mr [redacted] called FrontierHe was informed the order had been canceledHe had not been notifiedAnother order was placed, then canceledMr [redacted] requests $an hour for two days taken off work ($560) or 6-months of free serviceIn lieu of compensation, Mr [redacted] requests copies of full audio recordings to make public, along with an apology from the company Frontier has investigated the above statements and offers the following response: Frontier placed order(s) for services for Mr [redacted] Initially it was determined Frontier was not able to provide traditional high speed internet over a copper phone line to the hanger in question: the premise did not qualify for traditional internetThe order was rewritten to install satellite based internet to the address An order entry error caused the order to be placed with an invalid address Frontier made a business decision that we are no longer offering satellite internet services We apologize that the decision came during the period Mr [redacted] was attempting to install servicesFrontier will be unable to provide Mr [redacted] service at the address requested at this timeFrontier terms of services (Frontier.com/terms) read, in part: FRONTIER DOES NOT WARRANT OR GUARANTEE THAT SERVICE CAN BE PROVISIONED TO YOUR LOCATION, OR THAT PROVISIONING WILL OCCUR ACCORDING TO A SPECIFIED SCHEDULE, EVEN IF FRONTIER HAS ACCEPTED YOUR ORDER FOR SERVICETHE PROVISIONING OF SERVICE IS SUBJECT TO NETWORK AVAILABILITY, CIRCUIT AVAILABILITY, LOOP LENGTH, THE CONDITION OF YOUR TELEPHONE LINE AND WIRING INSIDE YOUR LOCATION, AND YOUR COMPUTER/DEVICE CONFIGURATION AND CAPABILITIES, AMONG OTHER FACTORSIN THE EVENT YOUR LINE IS NOT PROVISIONED FOR ANY REASON, NEITHER YOU NOR FRONTIER SHALL HAVE ANY DUTIES OR OBLIGATIONS UNDER THIS AGREEMENT (OTHER THAN YOUR OBLIGATION TO RETURN ANY FRONTIER PROVIDED EQUIPMENT)In the event we are unable to install services, Frontier does not provide compensation for time lossRecordings of call center employees and required review software contain proprietary and confidential informationFrontier is unable to provide copies of call recordings We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Brian M [redacted] Executive Customer Relations Frontier Communications
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:• Mr [redacted] advises that when he opened his account, he ordered internet only but was shipped a Nest Cam and charged approximately $for it• Mr [redacted] advises that he has returned the Nest Cam.• Mr [redacted] states that when he spoke with Frontier customer service, he was advised that a credit would be issued but later found the credit was denied and was called a valid chargeFrontier has investigated the above statements and offers the following response:• Account review shows that Mr [redacted] did not order the Nest CamFrontier apologizes for this actionThe consultant will receive education on this matter..• Account review shows that the Nest Cam has been returned• Frontier records show that the Nest Cam credit was denied but it was denied for incorrect procedureThe credit has been resubmitted and a credit of $has been applied to MrWu’s account• A Frontier Representative has left a voice mail message for Mr [redacted] advising of the status of his account and included contact information if he should have further questions.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Executive Customer Relations
Frontier has investigated the above statements and offers the following response: Ms [redacted] initially established the Simply Core Satellite Internet on June 10, The product was upgraded to the Simply Core Plus on June 11, Frontier policy states that a customer can make changes within days of term date without penaltyMs [redacted] request to discontinue the Simply Core Plus Satellite effective May 23, The Early Termination Fee will not applyAt this time the balance is in the amount of $which also includes billing for DishFrontier’s refund policy is to issue a repaid card days from the date of service disconnection or termination This time period is required to ensure all outstanding charges or credits are posted to the closed account Frontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account.Frontier has been unsuccessful in reaching Ms [redacted] however a detailed message was left with contact information We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have not been able to determine if this matter has been rectified due to the date the (automated) emails are sentI will notify both you and Frontier next week (when the automated payment reminder comes out) if the problem has been resolved and I no longer receive emails regarding [redacted] 's accountUntil then, I am unwilling to trust Frontier's claim of resolution seeing as how they have been telling me almost monthly for nearly a year this matter has been resolved yet I still receive their harassing emailsThank you for your assistance Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he has had difficulty having a second internet service installed at his locationFrontier has investigated the above statements and offers the following response: Frontier advises that Frontier has been in communication with authorized party [redacted] to assist in establishing the second internet service at the locationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] requested to disconnect his service in January and the order was not placedThe account was disconnected for non-pay and we have sent him to collections Frontier has investigated the above statements and offers the following response: Frontier records indicate the account was transferred to a new address at the customer’s request January 10, The old address had a balance of $ and new address $ thru March 30, 2017.Frontier advises that we have credited both accounts and have sent update to collections agency.Frontier spoke with Mr [redacted] on August 18, and explained the above credits for the accounts We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: Mr [redacted] ordered new service with Frontier April 9, paying a deposit and a back balance but states his appointment for new service was missed on April 13, Mr [redacted] called Frontier several times to locate his order and find out why there was a delayMr [redacted] states Frontier representatives told him that he had to send a copy of his photo ID and Social Security card notarized in order to obtain new service and verify who he was before installation could take placeMr [redacted] states he is getting the run around and feels like he is being scammedFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on April 17, and informed him that they were able to locate his order and locate his positive ID that had been notarized.Frontier informed Mr [redacted] his order has been scheduled for April 18, and he is satisfied We trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Kelly E [redacted] Department: Customer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] was on vacation and when he got back he found that his Internet and television service was shut off, for being $past due He asked at that time what the fees and full amount would be to have the service back on and was told $ They then told him that they would turn the service back on but it would be two weeks before it would be back on He couldn’t wait two weeks and would get another provider, which he did Customer will not pay for service he did not have Frontier has investigated the above statements and offers the following response: Frontier found that Mr [redacted] paid $on April 13, His bill at that time was a total of $He paid the $and that left him $for service from March 25, to April 24, The $covered February 25, thru March 24, Mr [redacted] current balance with Frontier is $467.81, Frontier has issued credit in the amount of $334.97, which leaves a balance of $due on the account This is after Mr [redacted] submitted an invoice that showed duplicate billing by Frontier and [redacted] for the same periods of time Frontier has tried to reach out to Mr [redacted] two separate times this week to discuss the findings, they were only able to leave messages for him to call and discuss this further We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] states that he has a billing issueMr [redacted] states he was charged $upgrade fee without his knowledgeMr [redacted] also states he was charged for TV service even though he doesn’t have that service with FrontierMr [redacted] also states that his bill is supposed to be $per month for internet only but his bill each month is for $ Frontier has investigated the above statements and offers the following response: Frontier states that a representative contacted Mr [redacted] on November 7, to discuss billing issues.Frontier also states that the customer was charged an early termination fee when he switched from phone, internet and TV services to internet only with Frontier.Frontier also states that Mr [redacted] has had a balance forward every month due to not paying the entire balance billed including the early termination fee.Frontier also states that as a courtesy we have agreed to waive the early termination fee since customer is maintaining his internet service with Frontier.Frontier also states that a subsequent adjustment has been applied to Mr***’s account to remove the past due balance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The only line testing was done from N.YN.Ywas suppose to have local Frontier techcome out and test the line at the houseThis has never happened yetAny and all phone calls and e-mails have been respondedto on our part
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] reported her service was out on December 9, 2016.Frontier was able to restore service on December 10, 2016.Frontier has issued an out of service credit of $ We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he contacted Frontier in August to cancel telephone service and keep Internet only He received his September statement and found that the telephone service was still being billed Mr [redacted] contacted Frontier and at this point was advised if the change was made he would be billed an early termination fee and is disputing this fee Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that Mr [redacted] ’s account was installed with a term along with an auto renewal Frontier has agreed to remove the current term due to the auto renewal Frontier spoke to Mr [redacted] on September 15, and advised of the removal of the term and advised no early termination fee will apply Frontier also processed an order to remove the telephone service and set up stand-alone Internet service Frontier quoted a monthly cost of $with no term Mr [redacted] has our direct contact number and is currently satisfied with our resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [I have left messages to Amy on her machineThe resolution she's not getting is the fact that their employee quoted us the wrong priceWether they credited our accountWether they told me what the correct priceIt's after the factWhy would you quote someone the wrong price in the first place? You work there know you can't watch tv without having a receiverIt's not acceptableAsked her to get us to have our credit cleared by making sure our account is overThey disconnected my service without my approval toWhat company does that and still wants to charge them for something they don't haveThis is not acceptableThey are acting like I should have known thisTheir employees do not take ownership of their mistakes Regards, [redacted]