Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have not been able to determine if this matter has been rectified due to the date the (automated) emails are sentI will notify both you and Frontier next week (when the automated payment reminder comes out) if the problem has been resolved and I no longer receive emails regarding [redacted] 's accountUntil then, I am unwilling to trust Frontier's claim of resolution seeing as how they have been telling me almost monthly for nearly a year this matter has been resolved yet I still receive their harassing emailsThank you for your assistance Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier that he is being billed for services he has canceled Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on March 14, and credited overbilled balance for services canceled and confirmed account is now just billing for the services retained We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: Mr [redacted] ordered new service with Frontier April 9, paying a deposit and a back balance but states his appointment for new service was missed on April 13, Mr [redacted] called Frontier several times to locate his order and find out why there was a delayMr [redacted] states Frontier representatives told him that he had to send a copy of his photo ID and Social Security card notarized in order to obtain new service and verify who he was before installation could take placeMr [redacted] states he is getting the run around and feels like he is being scammedFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on April 17, and informed him that they were able to locate his order and locate his positive ID that had been notarized.Frontier informed Mr [redacted] his order has been scheduled for April 18, and he is satisfied We trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Kelly E [redacted] Department: Customer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] was on vacation and when he got back he found that his Internet and television service was shut off, for being $past due He asked at that time what the fees and full amount would be to have the service back on and was told $ They then told him that they would turn the service back on but it would be two weeks before it would be back on He couldn’t wait two weeks and would get another provider, which he did Customer will not pay for service he did not have Frontier has investigated the above statements and offers the following response: Frontier found that Mr [redacted] paid $on April 13, His bill at that time was a total of $He paid the $and that left him $for service from March 25, to April 24, The $covered February 25, thru March 24, Mr [redacted] current balance with Frontier is $467.81, Frontier has issued credit in the amount of $334.97, which leaves a balance of $due on the account This is after Mr [redacted] submitted an invoice that showed duplicate billing by Frontier and [redacted] for the same periods of time Frontier has tried to reach out to Mr [redacted] two separate times this week to discuss the findings, they were only able to leave messages for him to call and discuss this further We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I will not be able to gain back the several hours I spent on the phone to get to this solution Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Ms [redacted] initially established the Simply Core Satellite Internet on June 10, The product was upgraded to the Simply Core Plus on June 11, Frontier policy states that a customer can make changes within days of term date without penaltyMs [redacted] request to discontinue the Simply Core Plus Satellite effective May 23, The Early Termination Fee will not applyAt this time the balance is in the amount of $which also includes billing for DishFrontier’s refund policy is to issue a repaid card days from the date of service disconnection or termination This time period is required to ensure all outstanding charges or credits are posted to the closed account Frontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account.Frontier has been unsuccessful in reaching Ms [redacted] however a detailed message was left with contact information We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Internet connectivity depends on the distance from Frontier’s closest facilities Mr***’s location is over 21,feet from the nearest Frontier facilities Frontier is providing the best Internet connection possible to Mr***’s location.Since Mr***’s speeds fluctuate below Mbps, as the speed decrease this affects the connection to various applications including but not limited to: Wi Fi, Netflix and multiple device usage Frontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Mr***’s area at this time We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] reported her service was out on December 9, 2016.Frontier was able to restore service on December 10, 2016.Frontier has issued an out of service credit of $ We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Customer states she was not advised there would be no term commitment when she signed up for new services and found she was put on a 2-year term commitment for an Amazon prime gift cardFrontier has investigated the above statements and offers the following response: Frontier advises the term commitment for the Amazon gift card Ms [redacted] received has been removedFrontier states Ms [redacted] was contacted by phone and advised of the above on March 12, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The only line testing was done from N.YN.Ywas suppose to have local Frontier techcome out and test the line at the houseThis has never happened yetAny and all phone calls and e-mails have been respondedto on our part
Frontier advises that new customers that cannot be identified through credit verification transactions will be required to provide positive identification prior to services being installedFrontier mails POSID forms directly to customers and the form is also available online at Frontier.com/PositiveID Frontier’s POSID form requires two forms of identification and at least one must be a picture ID and at least one must be state/government issuedThe POSID form must be notarized and copies of the identifications presented to the Notary Public must be mailed/faxed Mail: F [redacted] Frontier spoke with Ms [redacted] August 31, and advised of the above
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as they gaurantee this is a zero balance and nothing negative will be reported to the credit reporting agencies Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier did indeed make an offer to adjust my monthly bill and did make PART of the adjustment they promised and mention in their response For my last bill (the only bill I can see details of), Frontier applied a credit that was $less than promised, bringing my total to $55.83, not $ For my prior bill no adjustments have been made to the $total For the bills going forward I have been told that the rate will be $45, but that's what I was told back in August and should have been billed in September and October already, so I have no confidence this will be true until those bills are received which has not happened yet Frontier has reached out and left voicemails for me and I have called back each and every time with no success I have not been able to reach anyone at Frontier either by chat (due to exceedingly long wait times) or by phone as the rep I am supposed to call never answers but leaves me to voicemail I have left voicemails explaining that this has only been partially solved so far but that has not resulted in any action.Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that he had requested Frontier to move his services on November 30, 2016, however the order was cancelled without notificationFrontier finally installed services but telephone did not workIt took several orders before he received his original telephone number Frontier has investigated the above statements and offers the following response: Frontier states that [redacted] ’s services was installed on December 5, with a different telephone numberFrontier received notice telephone was not working on December 8, Frontier dispatched a technician to restore service on December 9, Frontier issued order to reassign original telephone number on February 3, Frontier spoke with [redacted] to apologize for his inconvenience We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I agreed to install the service, and also expected the service with 10M~15M/s speedSince the company failed to deliver the service I specifically ordered my view of point is that I did not get the service at allTherefore I don't need to pay the service chargeThe company did offer a credit of $for the modem charge, but still insisted me to pay the service charge of $which I don't agreeOk, I have no objection if they can credit the remaining balance of $to get this dispute resolvedIf they want I can send the modem back to them since I don't need it for any purposeThanks a lot for your assistance Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it was only after complaints on social media were answered that I received a response and I received two phone calls from Frontier (One prior to filing my initial complaint and one just yesterday concerning this complaint, which was not answered upon my return call shortly thereafter.) I have been pleased with the efforts of their social media team who have worked tirelessly to resolve all of my issues, move appointment dates and times, and answer any questions I have hadThe customer service in that department has been excellent, while most other areas have lackedI am pleased to say my issue has finally been resolved as of 3/2/17, prior to contact from the Revdex.com regarding my complaint Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: [redacted] stated that he locked in his monthly charges for a period of yearsThe last two bills he received were not at his locked in rateMr [redacted] states when he calls Frontier he is told the promotion has expired and they will not honor the rate Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on October 7, and was informed his promotion was over and that he couldn’t get the same pricingMr [redacted] has since been placed on the Everyday low pricing with a retention credit of $to bring his billing back downMr [redacted] is happy with the credits given and the new monthly pricing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that he has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] Inc to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he experienced telephone service issues for over a week and has had repeat troubleFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s complaint and advises that there was a network problem in the area that caused the service outage Frontier advises that the repair was completed on April 6, Frontier advises that an adjustment in the amount of $has been applied to Mr [redacted] ’s account for the service interruption, which will reflect on his next statementFrontier has investigated the account and advises that the last report of service issues was in May Frontier spoke with Mr [redacted] on April 9, to advise of the above information and apologize for the service interruptionWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr(or Ms.) [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he has an incorrect balance on his closed account with Frontier Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account our records indicate a payment of $was applied to the account with phone number ###-###-####Frontier advises upon reviewing the account our records indicate the account with phone number ###-###-#### was adjusted and shows a zero balanceFrontier advises upon reviewing the account our records indicate there is not a payment received of $to either accountIf [redacted] has confirmation of payment Frontier can initiate a payment investigation.Frontier advises upon reviewing the account our records indicate the account with phone number [redacted] shows service being established on 2/19/with prorated charges through 3/6/and being billed for services through 3/7/to 4/6/for a total of $for a total balance due of $370.21.Frontier advises upon reviewing the account our records indicate the amount of $is coming forward which is now the Frontier bill which billing the billing cycle of 4/7/to 5/6/which also has an applied deposit credit of $with the current charges of $for the billing cycle which make the total due $268.84.Frontier advises upon reviewing the account our records indicate there is not any payment received for the account with account number [redacted] Frontier advises upon reviewing the account our records indicate the early termination fee of $was adjusted and can be seen on the 12/to 1/6/billing cycleFrontier advises upon reviewing the account our records indicate the installation activation fee of $was adjusted and it can be seen on the 10/7/to 11/6/statementFrontier advises upon reviewing the account our records indicate the phone number requested to Mr [redacted] ’s new location was not issued, Mr [redacted] was being billed correctly for the services that were active at [redacted] ***Frontier advises upon reviewing the account the account balance of $is valid.Frontier advises it has sent [redacted] the result on the review of the account via email on September 26, 2017.Frontier has made several attempts to reach [redacted] ; however, Frontier has been unsuccessful in speaking with him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com:What they say is trueIt was resolved quickly and correctly, with the exception of one operatorAll was taken care of I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have not been able to determine if this matter has been rectified due to the date the (automated) emails are sentI will notify both you and Frontier next week (when the automated payment reminder comes out) if the problem has been resolved and I no longer receive emails regarding [redacted] 's accountUntil then, I am unwilling to trust Frontier's claim of resolution seeing as how they have been telling me almost monthly for nearly a year this matter has been resolved yet I still receive their harassing emailsThank you for your assistance Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier that he is being billed for services he has canceled Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on March 14, and credited overbilled balance for services canceled and confirmed account is now just billing for the services retained We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: Mr [redacted] ordered new service with Frontier April 9, paying a deposit and a back balance but states his appointment for new service was missed on April 13, Mr [redacted] called Frontier several times to locate his order and find out why there was a delayMr [redacted] states Frontier representatives told him that he had to send a copy of his photo ID and Social Security card notarized in order to obtain new service and verify who he was before installation could take placeMr [redacted] states he is getting the run around and feels like he is being scammedFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on April 17, and informed him that they were able to locate his order and locate his positive ID that had been notarized.Frontier informed Mr [redacted] his order has been scheduled for April 18, and he is satisfied We trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Kelly E [redacted] Department: Customer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] was on vacation and when he got back he found that his Internet and television service was shut off, for being $past due He asked at that time what the fees and full amount would be to have the service back on and was told $ They then told him that they would turn the service back on but it would be two weeks before it would be back on He couldn’t wait two weeks and would get another provider, which he did Customer will not pay for service he did not have Frontier has investigated the above statements and offers the following response: Frontier found that Mr [redacted] paid $on April 13, His bill at that time was a total of $He paid the $and that left him $for service from March 25, to April 24, The $covered February 25, thru March 24, Mr [redacted] current balance with Frontier is $467.81, Frontier has issued credit in the amount of $334.97, which leaves a balance of $due on the account This is after Mr [redacted] submitted an invoice that showed duplicate billing by Frontier and [redacted] for the same periods of time Frontier has tried to reach out to Mr [redacted] two separate times this week to discuss the findings, they were only able to leave messages for him to call and discuss this further We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I will not be able to gain back the several hours I spent on the phone to get to this solution Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Ms [redacted] initially established the Simply Core Satellite Internet on June 10, The product was upgraded to the Simply Core Plus on June 11, Frontier policy states that a customer can make changes within days of term date without penaltyMs [redacted] request to discontinue the Simply Core Plus Satellite effective May 23, The Early Termination Fee will not applyAt this time the balance is in the amount of $which also includes billing for DishFrontier’s refund policy is to issue a repaid card days from the date of service disconnection or termination This time period is required to ensure all outstanding charges or credits are posted to the closed account Frontier's policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account.Frontier has been unsuccessful in reaching Ms [redacted] however a detailed message was left with contact information We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Internet connectivity depends on the distance from Frontier’s closest facilities Mr***’s location is over 21,feet from the nearest Frontier facilities Frontier is providing the best Internet connection possible to Mr***’s location.Since Mr***’s speeds fluctuate below Mbps, as the speed decrease this affects the connection to various applications including but not limited to: Wi Fi, Netflix and multiple device usage Frontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in Mr***’s area at this time We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] reported her service was out on December 9, 2016.Frontier was able to restore service on December 10, 2016.Frontier has issued an out of service credit of $ We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Customer states she was not advised there would be no term commitment when she signed up for new services and found she was put on a 2-year term commitment for an Amazon prime gift cardFrontier has investigated the above statements and offers the following response: Frontier advises the term commitment for the Amazon gift card Ms [redacted] received has been removedFrontier states Ms [redacted] was contacted by phone and advised of the above on March 12, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The only line testing was done from N.YN.Ywas suppose to have local Frontier techcome out and test the line at the houseThis has never happened yetAny and all phone calls and e-mails have been respondedto on our part
Frontier advises that new customers that cannot be identified through credit verification transactions will be required to provide positive identification prior to services being installedFrontier mails POSID forms directly to customers and the form is also available online at Frontier.com/PositiveID Frontier’s POSID form requires two forms of identification and at least one must be a picture ID and at least one must be state/government issuedThe POSID form must be notarized and copies of the identifications presented to the Notary Public must be mailed/faxed Mail: F [redacted] Frontier spoke with Ms [redacted] August 31, and advised of the above
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as they gaurantee this is a zero balance and nothing negative will be reported to the credit reporting agencies Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier did indeed make an offer to adjust my monthly bill and did make PART of the adjustment they promised and mention in their response For my last bill (the only bill I can see details of), Frontier applied a credit that was $less than promised, bringing my total to $55.83, not $ For my prior bill no adjustments have been made to the $total For the bills going forward I have been told that the rate will be $45, but that's what I was told back in August and should have been billed in September and October already, so I have no confidence this will be true until those bills are received which has not happened yet Frontier has reached out and left voicemails for me and I have called back each and every time with no success I have not been able to reach anyone at Frontier either by chat (due to exceedingly long wait times) or by phone as the rep I am supposed to call never answers but leaves me to voicemail I have left voicemails explaining that this has only been partially solved so far but that has not resulted in any action.Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that he had requested Frontier to move his services on November 30, 2016, however the order was cancelled without notificationFrontier finally installed services but telephone did not workIt took several orders before he received his original telephone number Frontier has investigated the above statements and offers the following response: Frontier states that [redacted] ’s services was installed on December 5, with a different telephone numberFrontier received notice telephone was not working on December 8, Frontier dispatched a technician to restore service on December 9, Frontier issued order to reassign original telephone number on February 3, Frontier spoke with [redacted] to apologize for his inconvenience We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I agreed to install the service, and also expected the service with 10M~15M/s speedSince the company failed to deliver the service I specifically ordered my view of point is that I did not get the service at allTherefore I don't need to pay the service chargeThe company did offer a credit of $for the modem charge, but still insisted me to pay the service charge of $which I don't agreeOk, I have no objection if they can credit the remaining balance of $to get this dispute resolvedIf they want I can send the modem back to them since I don't need it for any purposeThanks a lot for your assistance Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it was only after complaints on social media were answered that I received a response and I received two phone calls from Frontier (One prior to filing my initial complaint and one just yesterday concerning this complaint, which was not answered upon my return call shortly thereafter.) I have been pleased with the efforts of their social media team who have worked tirelessly to resolve all of my issues, move appointment dates and times, and answer any questions I have hadThe customer service in that department has been excellent, while most other areas have lackedI am pleased to say my issue has finally been resolved as of 3/2/17, prior to contact from the Revdex.com regarding my complaint Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: [redacted] stated that he locked in his monthly charges for a period of yearsThe last two bills he received were not at his locked in rateMr [redacted] states when he calls Frontier he is told the promotion has expired and they will not honor the rate Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on October 7, and was informed his promotion was over and that he couldn’t get the same pricingMr [redacted] has since been placed on the Everyday low pricing with a retention credit of $to bring his billing back downMr [redacted] is happy with the credits given and the new monthly pricing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that he has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] Inc to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he experienced telephone service issues for over a week and has had repeat troubleFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s complaint and advises that there was a network problem in the area that caused the service outage Frontier advises that the repair was completed on April 6, Frontier advises that an adjustment in the amount of $has been applied to Mr [redacted] ’s account for the service interruption, which will reflect on his next statementFrontier has investigated the account and advises that the last report of service issues was in May Frontier spoke with Mr [redacted] on April 9, to advise of the above information and apologize for the service interruptionWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr(or Ms.) [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he has an incorrect balance on his closed account with Frontier Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account our records indicate a payment of $was applied to the account with phone number ###-###-####Frontier advises upon reviewing the account our records indicate the account with phone number ###-###-#### was adjusted and shows a zero balanceFrontier advises upon reviewing the account our records indicate there is not a payment received of $to either accountIf [redacted] has confirmation of payment Frontier can initiate a payment investigation.Frontier advises upon reviewing the account our records indicate the account with phone number [redacted] shows service being established on 2/19/with prorated charges through 3/6/and being billed for services through 3/7/to 4/6/for a total of $for a total balance due of $370.21.Frontier advises upon reviewing the account our records indicate the amount of $is coming forward which is now the Frontier bill which billing the billing cycle of 4/7/to 5/6/which also has an applied deposit credit of $with the current charges of $for the billing cycle which make the total due $268.84.Frontier advises upon reviewing the account our records indicate there is not any payment received for the account with account number [redacted] Frontier advises upon reviewing the account our records indicate the early termination fee of $was adjusted and can be seen on the 12/to 1/6/billing cycleFrontier advises upon reviewing the account our records indicate the installation activation fee of $was adjusted and it can be seen on the 10/7/to 11/6/statementFrontier advises upon reviewing the account our records indicate the phone number requested to Mr [redacted] ’s new location was not issued, Mr [redacted] was being billed correctly for the services that were active at [redacted] ***Frontier advises upon reviewing the account the account balance of $is valid.Frontier advises it has sent [redacted] the result on the review of the account via email on September 26, 2017.Frontier has made several attempts to reach [redacted] ; however, Frontier has been unsuccessful in speaking with him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com:What they say is trueIt was resolved quickly and correctly, with the exception of one operatorAll was taken care of I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]