Our records indicate Mr [redacted] ’s account was discontinued on August 20, 2016, and that he was advised that refund take up to days to have mailed out; which would make the month of November in the day windowAfter further review, we are showing refund of $mailed on November 8, and should arrive within 7-business days.We have made unsuccessful attempts to reach Mr [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter
Thank you for referring the additional concerns of [redacted] to our office for review The additional concerns state: Mr [redacted] states he made multiple calls to Frontier requesting that someone explain the mistakes with billing, each answer variedMr[redacted] states that the final straw was when service was interrupted while the balance was still in dispute.Mr [redacted] states that it is unacceptable to charge for services beyond their cancellation dateFrontier has reviewed these additional concerns and offers the following response: As previously stated, Mr [redacted] has already been over-compensated for Frontier’s previous billing errors based on the documented price quotes on his accountFrontier has applied credit in the total amount of $to MrWiggin’s balance, resulting in the remaining amount due of $Per Frontier’s Terms and Conditions located at http://frontier.com/terms: “Unless otherwise required by applicable law, your termination of Service may be effective on the last day of your Frontier billing cycle for all applicable Services, and you are responsible for all charges incurred through the date of termination.” Frontier’s position on this matter has not changed We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Executive Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Unable to get copies of statements form closed account with Verizon/Frontier Frontier has investigated the above statements and offers the following response: Frontier Communications sent Ms [redacted] copies of the statements generated by Frontier Communications, which were the April statement of the final month of service and the May and June statements with the final billing amountThe requested February and March statement were generated by Verizon and were not sent over for this account, but have been requested for Ms [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I sent u a rebuttal yesterdayI am having a problem putting it on your websiteI did not accept Frontier Communications responseThey have been a problem since they took over for attMy recent problem put my account in collections for no reason.Then they shut off our service wvery time I call they put me on hold for about an hour I speak to alot of people and always say they can helpThey tell me that they are going to rebate me for my last payment back into my checking account which was a lieThen they lie to u and say they gave me a credit for which is another lie.they are rude and dont care about there loyal customers.They have several complaints about them on facebookAll I want to see is the back into my checking account Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] is experiencing slow speeds of internetMs [redacted] is requesting months service creditFrontier has investigated the above statements and offers the following response: Frontier replaced Ms [redacted] ’s modem on November 18, 2017.Frontier repaired lines damaged by property management on December 22, 2017.Ms [redacted] has been given a monthly discount for months.Credit has been issued for the reported time out of service for November and December This credit will appear on Ms [redacted] ’s next billing statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has reviewed the account and finds that although the service was connected the consumer had multiple issues with the service.Frontier has waived the balance on the account and ensured that this will not impact the customer’s credit reportAt this time, Mr [redacted] ’s account of [redacted] - [redacted] has a zero balance We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he was advised he would not have to pay for the time he did not have service on with Frontier Frontier has investigated the above statements and offers the following response: Mr [redacted] disconnected his services with Frontier as of December 5, due to the issues with his billingHis billing cycle had already hit on December 1, Frontier does not prorate the final billMr [redacted] would be responsible for the full month We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that he had requested new service from Frontier and was advised that there were no available ports at this timeFrontier has investigated the above statements and offers the following response:Frontier investigated the account and confirms that at this time there are no available ports to be able to provide internet service to MrBowling’s location.Frontier spoke with Mr [redacted] on February 15, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] states Frontier cannot provide the Internet speed the Business needs to use all the services they have at the location [redacted] advises they are upset over the Early Termination Fee that will occur of $if the account is cancelledFrontier has investigated the above statements and offers the following response:Frontier Contacted Ms [redacted] on April 21, and explained that currently she pays $for the Internet service, $for the main line and $for the second lineIf the Internet is removed the phone lines would be $for each lineFrontier offered to downgrade the Internet to a lower rate and save $a month.Frontier spoke with Ms [redacted] on May 2, and the change was made on the account to downgrade the services and finish out the current contractMs [redacted] agreed to this offer and will avoid any Early Termination FeeMs [redacted] is satisfied.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that per Tariff Frontier does not compensate for time or loss of wagesFrontier does issue credit based the specific cost of service that is out for a twenty four hour time period,This is issued based on the daily cost of the specific serviceFrontier as a courtesy, has issued a $credit for the delay in appointmentIn addition, Frontier has issued a $credit for the DVR.A Frontier technician was dispatched to the location on February 12, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states her Frontier Internet and television services were disconnected without her permission and advises she was charged an early termination fee in error Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on June 24, and apologized for any inconvenience this may have caused Ms [redacted] Frontier applied a courtesy credit of $for an early termination fee Frontier also applied an out of service credit of $for her Frontier Internet and television services This credit will be reflected on her July Frontier bill Frontier informed Ms [redacted] when her July Frontier bill is generated it will reflect a zero balance Ms [redacted] has been informed of the above and is satisfied If Ms [redacted] has any additional questions, please contact Katherine H***, ###-###-####, Extension [redacted] , who is handling the resolution of this issue We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] called on October 14, to disconnect her service with Frontier The representative told her the service would be shut off on October 17, and she would be responsible for six days of service October 11, thru October 17, 2017, Ms [redacted] agreed to that Ms [redacted] then received more bills for a full month of service plus an additional $was added to the account This is not correctFrontier has investigated the above statements and offers the following response: Frontier found some credit had been issued to this account but not enough to leave a balance for just the six days Frontier issued more credit and spoke with Ms [redacted] on January 24, and is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he was under grandfathered pricing for his internet, and when he called to inquire about an increase, he was advised the pricing wasn’t availableFrontier has investigated the above statements and offers the following response: Mr [redacted] contacted Frontier about the increase in his internet bill.Mr [redacted] was advised that his previous pricing was not available.Mr [redacted] was advised that his internet speed was a grandfathered item.Frontier has emailed Mr [redacted] and offered to continue with his previous pricing.Frontier was unable to reach Mr [redacted] by phone, however has left a message advising the availability of his previous pricingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that Frontier missed his appointment for installation on June 7, and couldn’t reschedule it for a weekMr [redacted] advises that he relys on his internet service for work, and needs the service installed as soon as possible Frontier has investigated the above statements and offers the following response: Frontier advises that we spoke to the wife of Mr***, and she advised that due to the delay in installing the Frontier service, they were forced to go to another providerFrontier apologized for the poor experience
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that her bill is constantly incorrect Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] to apologize for the inconvenienceFrontier issued an order to correct Ms***’s account and issued applicable credits to her accountMr [redacted] is satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: · Frontier records show Ms [redacted] did speak with a Frontier Retail Consultant on 7/24/The consultant failed to place a note on the account · Due to lack of any account notes, Frontier has erred on Ms [redacted] ’s word· On 11/24/17, Frontier issued all necessary adjustments to correct the billingThe same date, Frontier issued and mailed a manual credit balance refund check· Frontier contacted Ms [redacted] and advised of this informationMs [redacted] was satisfied with the resolutionWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has resolved all issues related to Miss [redacted] 's service outage.Frontier has issued service adjustments to Miss [redacted] 's account as a one time courtesyWe regret any inconvenience that Miss [redacted] may have experienced as a result of the above matter
Customer Name: [redacted] Phone/Account: [redacted] Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: • Ms [redacted] ordered service from Frontier and was quoted $a month and an $installation fee • Ms [redacted] ’s first bill was $That included $198.95/month, an installation fee of $273.88, and taxes and fees of $ • Ms [redacted] has spent several hours on the phone with Frontier attempting to correct the billing • Ms [redacted] requests to correct the billing or release from her contract with no early termination fee Frontier has investigated the above statements and offers the following response: • A review of the account shows the account is being billed at a rate of $per month, plus taxes, fees and other surcharges • Ms [redacted] ’s initial bill statement was missing the promotional credit to bring the bill to that amountThese promo credits did appear on the October 1, billA credit has been submitted to the account for the additional missing creditThis will appear on the November 1, bill statement • Ms [redacted] was charged $in activation, installation and service order fees that were not quotedThese charges have been credited back to her accountThese credits display on the October 1, bill statement We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] requested to disconnect his service in January and the order was not placedThe account was disconnected for non-pay and we have sent him to collections Frontier has investigated the above statements and offers the following response: Frontier records indicate the account was transferred to a new address at the customer’s request January 10, The old address had a balance of $ and new address $ thru March 30, 2017.Frontier advises that we have credited both accounts and have sent update to collections agency.Frontier spoke with Mr [redacted] on August 18, and explained the above credits for the accounts We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:• Mr [redacted] advises that when he opened his account, he ordered internet only but was shipped a Nest Cam and charged approximately $for it• Mr [redacted] advises that he has returned the Nest Cam.• Mr [redacted] states that when he spoke with Frontier customer service, he was advised that a credit would be issued but later found the credit was denied and was called a valid chargeFrontier has investigated the above statements and offers the following response:• Account review shows that Mr [redacted] did not order the Nest CamFrontier apologizes for this actionThe consultant will receive education on this matter..• Account review shows that the Nest Cam has been returned• Frontier records show that the Nest Cam credit was denied but it was denied for incorrect procedureThe credit has been resubmitted and a credit of $has been applied to MrWu’s account• A Frontier Representative has left a voice mail message for Mr [redacted] advising of the status of his account and included contact information if he should have further questions.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Executive Customer Relations
Our records indicate Mr [redacted] ’s account was discontinued on August 20, 2016, and that he was advised that refund take up to days to have mailed out; which would make the month of November in the day windowAfter further review, we are showing refund of $mailed on November 8, and should arrive within 7-business days.We have made unsuccessful attempts to reach Mr [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter
Thank you for referring the additional concerns of [redacted] to our office for review The additional concerns state: Mr [redacted] states he made multiple calls to Frontier requesting that someone explain the mistakes with billing, each answer variedMr[redacted] states that the final straw was when service was interrupted while the balance was still in dispute.Mr [redacted] states that it is unacceptable to charge for services beyond their cancellation dateFrontier has reviewed these additional concerns and offers the following response: As previously stated, Mr [redacted] has already been over-compensated for Frontier’s previous billing errors based on the documented price quotes on his accountFrontier has applied credit in the total amount of $to MrWiggin’s balance, resulting in the remaining amount due of $Per Frontier’s Terms and Conditions located at http://frontier.com/terms: “Unless otherwise required by applicable law, your termination of Service may be effective on the last day of your Frontier billing cycle for all applicable Services, and you are responsible for all charges incurred through the date of termination.” Frontier’s position on this matter has not changed We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Executive Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Unable to get copies of statements form closed account with Verizon/Frontier Frontier has investigated the above statements and offers the following response: Frontier Communications sent Ms [redacted] copies of the statements generated by Frontier Communications, which were the April statement of the final month of service and the May and June statements with the final billing amountThe requested February and March statement were generated by Verizon and were not sent over for this account, but have been requested for Ms [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I sent u a rebuttal yesterdayI am having a problem putting it on your websiteI did not accept Frontier Communications responseThey have been a problem since they took over for attMy recent problem put my account in collections for no reason.Then they shut off our service wvery time I call they put me on hold for about an hour I speak to alot of people and always say they can helpThey tell me that they are going to rebate me for my last payment back into my checking account which was a lieThen they lie to u and say they gave me a credit for which is another lie.they are rude and dont care about there loyal customers.They have several complaints about them on facebookAll I want to see is the back into my checking account Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] is experiencing slow speeds of internetMs [redacted] is requesting months service creditFrontier has investigated the above statements and offers the following response: Frontier replaced Ms [redacted] ’s modem on November 18, 2017.Frontier repaired lines damaged by property management on December 22, 2017.Ms [redacted] has been given a monthly discount for months.Credit has been issued for the reported time out of service for November and December This credit will appear on Ms [redacted] ’s next billing statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has reviewed the account and finds that although the service was connected the consumer had multiple issues with the service.Frontier has waived the balance on the account and ensured that this will not impact the customer’s credit reportAt this time, Mr [redacted] ’s account of [redacted] - [redacted] has a zero balance We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he was advised he would not have to pay for the time he did not have service on with Frontier Frontier has investigated the above statements and offers the following response: Mr [redacted] disconnected his services with Frontier as of December 5, due to the issues with his billingHis billing cycle had already hit on December 1, Frontier does not prorate the final billMr [redacted] would be responsible for the full month We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that he had requested new service from Frontier and was advised that there were no available ports at this timeFrontier has investigated the above statements and offers the following response:Frontier investigated the account and confirms that at this time there are no available ports to be able to provide internet service to MrBowling’s location.Frontier spoke with Mr [redacted] on February 15, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] states Frontier cannot provide the Internet speed the Business needs to use all the services they have at the location [redacted] advises they are upset over the Early Termination Fee that will occur of $if the account is cancelledFrontier has investigated the above statements and offers the following response:Frontier Contacted Ms [redacted] on April 21, and explained that currently she pays $for the Internet service, $for the main line and $for the second lineIf the Internet is removed the phone lines would be $for each lineFrontier offered to downgrade the Internet to a lower rate and save $a month.Frontier spoke with Ms [redacted] on May 2, and the change was made on the account to downgrade the services and finish out the current contractMs [redacted] agreed to this offer and will avoid any Early Termination FeeMs [redacted] is satisfied.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that per Tariff Frontier does not compensate for time or loss of wagesFrontier does issue credit based the specific cost of service that is out for a twenty four hour time period,This is issued based on the daily cost of the specific serviceFrontier as a courtesy, has issued a $credit for the delay in appointmentIn addition, Frontier has issued a $credit for the DVR.A Frontier technician was dispatched to the location on February 12, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states her Frontier Internet and television services were disconnected without her permission and advises she was charged an early termination fee in error Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on June 24, and apologized for any inconvenience this may have caused Ms [redacted] Frontier applied a courtesy credit of $for an early termination fee Frontier also applied an out of service credit of $for her Frontier Internet and television services This credit will be reflected on her July Frontier bill Frontier informed Ms [redacted] when her July Frontier bill is generated it will reflect a zero balance Ms [redacted] has been informed of the above and is satisfied If Ms [redacted] has any additional questions, please contact Katherine H***, ###-###-####, Extension [redacted] , who is handling the resolution of this issue We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] called on October 14, to disconnect her service with Frontier The representative told her the service would be shut off on October 17, and she would be responsible for six days of service October 11, thru October 17, 2017, Ms [redacted] agreed to that Ms [redacted] then received more bills for a full month of service plus an additional $was added to the account This is not correctFrontier has investigated the above statements and offers the following response: Frontier found some credit had been issued to this account but not enough to leave a balance for just the six days Frontier issued more credit and spoke with Ms [redacted] on January 24, and is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states he was under grandfathered pricing for his internet, and when he called to inquire about an increase, he was advised the pricing wasn’t availableFrontier has investigated the above statements and offers the following response: Mr [redacted] contacted Frontier about the increase in his internet bill.Mr [redacted] was advised that his previous pricing was not available.Mr [redacted] was advised that his internet speed was a grandfathered item.Frontier has emailed Mr [redacted] and offered to continue with his previous pricing.Frontier was unable to reach Mr [redacted] by phone, however has left a message advising the availability of his previous pricingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that Frontier missed his appointment for installation on June 7, and couldn’t reschedule it for a weekMr [redacted] advises that he relys on his internet service for work, and needs the service installed as soon as possible Frontier has investigated the above statements and offers the following response: Frontier advises that we spoke to the wife of Mr***, and she advised that due to the delay in installing the Frontier service, they were forced to go to another providerFrontier apologized for the poor experience
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that her bill is constantly incorrect Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] to apologize for the inconvenienceFrontier issued an order to correct Ms***’s account and issued applicable credits to her accountMr [redacted] is satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: · Frontier records show Ms [redacted] did speak with a Frontier Retail Consultant on 7/24/The consultant failed to place a note on the account · Due to lack of any account notes, Frontier has erred on Ms [redacted] ’s word· On 11/24/17, Frontier issued all necessary adjustments to correct the billingThe same date, Frontier issued and mailed a manual credit balance refund check· Frontier contacted Ms [redacted] and advised of this informationMs [redacted] was satisfied with the resolutionWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has resolved all issues related to Miss [redacted] 's service outage.Frontier has issued service adjustments to Miss [redacted] 's account as a one time courtesyWe regret any inconvenience that Miss [redacted] may have experienced as a result of the above matter
Customer Name: [redacted] Phone/Account: [redacted] Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: • Ms [redacted] ordered service from Frontier and was quoted $a month and an $installation fee • Ms [redacted] ’s first bill was $That included $198.95/month, an installation fee of $273.88, and taxes and fees of $ • Ms [redacted] has spent several hours on the phone with Frontier attempting to correct the billing • Ms [redacted] requests to correct the billing or release from her contract with no early termination fee Frontier has investigated the above statements and offers the following response: • A review of the account shows the account is being billed at a rate of $per month, plus taxes, fees and other surcharges • Ms [redacted] ’s initial bill statement was missing the promotional credit to bring the bill to that amountThese promo credits did appear on the October 1, billA credit has been submitted to the account for the additional missing creditThis will appear on the November 1, bill statement • Ms [redacted] was charged $in activation, installation and service order fees that were not quotedThese charges have been credited back to her accountThese credits display on the October 1, bill statement We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] requested to disconnect his service in January and the order was not placedThe account was disconnected for non-pay and we have sent him to collections Frontier has investigated the above statements and offers the following response: Frontier records indicate the account was transferred to a new address at the customer’s request January 10, The old address had a balance of $ and new address $ thru March 30, 2017.Frontier advises that we have credited both accounts and have sent update to collections agency.Frontier spoke with Mr [redacted] on August 18, and explained the above credits for the accounts We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:• Mr [redacted] advises that when he opened his account, he ordered internet only but was shipped a Nest Cam and charged approximately $for it• Mr [redacted] advises that he has returned the Nest Cam.• Mr [redacted] states that when he spoke with Frontier customer service, he was advised that a credit would be issued but later found the credit was denied and was called a valid chargeFrontier has investigated the above statements and offers the following response:• Account review shows that Mr [redacted] did not order the Nest CamFrontier apologizes for this actionThe consultant will receive education on this matter..• Account review shows that the Nest Cam has been returned• Frontier records show that the Nest Cam credit was denied but it was denied for incorrect procedureThe credit has been resubmitted and a credit of $has been applied to MrWu’s account• A Frontier Representative has left a voice mail message for Mr [redacted] advising of the status of his account and included contact information if he should have further questions.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Sincerely,Executive Customer Relations