Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she was billed for services that she did not receive Ms [redacted] would like this cleared up as soon as possible and to have her credit repaired as wellFrontier has investigated the above statements and offers the following response: Frontier has zeroed out the account balance that was for $ Frontier also has sent notification to the outside collection agencies to have this removed from MsNunn’s credit report.Frontier spoke with Ms [redacted] on March 19, and she is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Rebuttal states that: Ms [redacted] advises that she should not have an outstanding balance with Frontier She also advises that Dish Network needs to remove a credit from her Dish account and return the money to Frontier, in order to zero out her balance with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Dish Network is unable to take the credit off the customer's Dish account, and she still has an outstanding balance of $with Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Ms [redacted] states she experienced loss of Fios services for the month of June Frontier has investigated the above statement and offers the following response:Repair records indicate the customer reported no dial tone on June 3, and services were restored the same dayA report that all services were down was made on June 19, Service was restored on June 20, A subsequent repair ticket was created for no dial tone on July 13, The Optical Network Terminal was rebooted and the voice port was refreshedThe ticket was closed on July 14, There have been no additional reports of trouble.An adjustment for the downtime in the amount of $has been submitted for approvalWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that Frontier continues to bill for services that they did not provide after her moveFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] provided Frontier with additional information indicating that she had services with another providerFrontier issued credits to correct Ms [redacted] bill Ms [redacted] is satisfied with this resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Elizabeth G [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that we are unable to verify what broadband speeds he hasMr [redacted] advises that he wants Frontier to credit him for the difference between 6Mpbs and 3Mbps Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over timeFrontier advises that Mr [redacted] tested within range of his provisioned speeds for his locationFrontier advises that Mr [redacted] is paying the correct price for the broadband speeds he hasFrontier advises that we were unable to contact Mr [redacted] after leaving several voicemail and email messages with our direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states Frontier deducted $from his bank account and his February 20, bill was $Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that two payments for $each were made on Mr***’s account for the February 20, invoice.Frontier advises that two auto payment methods were created on Mr***’s account causing two payments to generate.A Frontier representative assisted Mr [redacted] to cancel one of the auto payments from his Frontier on line bill payment account.A Frontier representative spoke with Mr [redacted] on April 6, to advise and he is satisfied with the resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier Communications has investigated Mr [redacted] ’s concern and could not find an install order or deposit in [redacted] ’s name The agent requested a copy of the transaction from his bank for verification and Mr [redacted] has not faxed the information needed to return his deposit A Frontier agent did create an order for installation of service which is scheduled for Wednesday, June from 8-5pm A detailed message was left on Mr [redacted] ’s voicemail in reference to install order He has the Frontier agent’s number to call if he should need to make changes to the order We will continue to work with Mr [redacted] once he provides the information required from his bank Thank you Case closed
Thank you for referring the complaint of [redacted] D [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr [redacted] states he was to receive credit for months of service and he was not to be billed for installation chargesIn addition, he would also like to get more than a $credit for waiting on the Technician during the installation.He would like the $Amazon gift card that was offered when the service was orderedFrontier has investigated the above statements and offers the following response: Service was installed 6/30/and the first bill generated 9/27/which charged for service from June through September.Frontier records indicate background billing issues were found with this account Credits were issued for overages, missed commitment and inconveniences in the amount of $on 12/8/ Please allow 1-billing cycles for all credits to reflect on the billing statement Credit reflected on the 10/27/bill totaling $for installation fees that billed at $plus taxes on the 9/27/billThe customer was offered an Amazon gift card One of the requirements for fulfillment of this offer was monthly bill must be paid in full and on timeThe customer no longer qualifies for the Amazon gift card We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
..Frontier’s local manager has advised that Mr***’s service was repaired on November 15, • Frontier Contacted Mr [redacted] and confirmed services were working well• Frontier has advised of an out of service adjustment in the amount of $that will appear on his next billing statement• Frontier does apologize for the delay in repair as due to heavy workload
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] -***
Frontier has reviewed the account of Mr [redacted] and finds that the records to indicate that service was affected during the days service was rendered.Frontier as a courtesy has waived the entire balance and this will generate as a zero balance on the 2/3/billing statement.Cindy in Consumer Relations can be reached at ###-###-#### Ext#
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was charged a $late fee for a payment that was not late Frontier has investigated the above statements and offers the following response: Frontier has been unable to reach Ms [redacted] by telephone we have sent a Frontier emailFrontier advises that Ms [redacted] ’s payment is due by the second of each month, the payment for the November 9, statement was received on December 8, and this resulted in a $late feeFrontier advises a credit of $plus tax for an amount of $has been applied to Ms [redacted] ’s account, Frontier advises this is a one-time credit for late feeFrontier advises if payment is not received by the due date of the second of the month it will result in a late fee being charged We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that a credit of $was posted to the account on July 14, 2016.Frontier has internally addressed any training opportunities in relation to this complaintA Frontier consultant contacted Ms[redacted] directly, advised her of the above statement, and ensured her satisfaction We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Mr [redacted] established TV and internet service with Frontier at a new address in July The system started billing on July 3rd but the services were not installed and working until July 20thAdditionally, a one-time installation fee appeared on the first bill which was not quoted Frontier has investigated the above statements and offers the following response: Frontier apologizes that the adjustments to correct this account were not done in a timely mannerAt this time, the $installation charge on the August 1st bill has been removed as well as the $late fee on the September 1st billAdditionally the August 1st bill has been adjusted by $to correct for days of service which were billed but not providedFYI the first bill (August 1st) is higher than a bill only by virtue of the days of partial month billing included in it as a first bill.The balance will show correctly on the October 1st bill The balance owed on the account for services starting July 20th and continuing through September 30th is $The due date for payment is the 26th of the month but we will follow up in case the September payment is late and will remove that particular late fee We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
A Frontier Representative has successfully contacted Ms [redacted] .After further investigation, Ms [redacted] wanted to disconnect her phone line on 10/07/Frontier disconnected this line on 09/07/A new order was submitted but set up in error for Ms***.Ms [redacted] received a total credit amount of $which she will receive in the form of a refund check within 10-business daysFrontier has sent out notification to the credit bureau advising Ms***’s account has been zeroed out and in good standingOnce received by the credit bureau, this could take 30-days to show on Ms***’s credit report Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This is an unacceptable response I feel as though frontier is not even looking at the notes that are on the account both bad checks were paid in fullEvery single customer service representative and manager cannot get their story straight and yes I was promised a payment arrangement which was not honored by frontier I have the list of every single person I have spoken to and we have done everything that we were supposed to do and ask you to buy front tier communications but yet they will not fix their mistakeI asked to be called my phone and no one seems to want to even respond to us or even listen to us I asked to be call by phone and no one seems to want to even respond to us or even listen to usI want a phone call and I want this fixed because we have fixed everything we were supposed to do and asked to do by frontier
Hi,This issue has been resolvedThe service was restored and verified to the DMARC Technician spoke with [redacted] to verify service was working I have not been successful in speaking with [redacted] I have left two voice messages with my direct can be reached number is he should still be having issues.Thank You,Serena J [redacted]
Frontier CommunicationsThank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] advised that she signed up for a two-year contract Q1, but not all services are in the contract.Ms [redacted] also states that she would like her bill to reflect the price and terms she agreed to in her two-year contract.Frontier has investigated the above statements and offers the following response:Frontier advises that we spoke with Ms [redacted] on September 12, and reviewed all discounts, and her bill.We further explained six months Welcome and Whole Home DVR Equipment Credit, from 03/21/through 09/20/17, as reflected on all prior billsNo credit is owedNo additional discounts are applicable.The agreed upon discounts for Frontier Television, Internet and free HBO channel discounts are valid from 3/21/through 03/20/No additional discounts are applicable.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did find two voice messages from Frontier on this matter The calls came in while I was at work I plan to call them back Looking at their resolution only addresses obvious extra charges for services that were not requested I still need to review other charges in the bill that no one have been able to address other than to call them extra charges More over, other customers should not have to pay for these extra charges Regards, [redacted] ***
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she was billed for services that she did not receive Ms [redacted] would like this cleared up as soon as possible and to have her credit repaired as wellFrontier has investigated the above statements and offers the following response: Frontier has zeroed out the account balance that was for $ Frontier also has sent notification to the outside collection agencies to have this removed from MsNunn’s credit report.Frontier spoke with Ms [redacted] on March 19, and she is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Rebuttal states that: Ms [redacted] advises that she should not have an outstanding balance with Frontier She also advises that Dish Network needs to remove a credit from her Dish account and return the money to Frontier, in order to zero out her balance with FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Dish Network is unable to take the credit off the customer's Dish account, and she still has an outstanding balance of $with Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Ms [redacted] states she experienced loss of Fios services for the month of June Frontier has investigated the above statement and offers the following response:Repair records indicate the customer reported no dial tone on June 3, and services were restored the same dayA report that all services were down was made on June 19, Service was restored on June 20, A subsequent repair ticket was created for no dial tone on July 13, The Optical Network Terminal was rebooted and the voice port was refreshedThe ticket was closed on July 14, There have been no additional reports of trouble.An adjustment for the downtime in the amount of $has been submitted for approvalWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Frontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that Frontier continues to bill for services that they did not provide after her moveFrontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] provided Frontier with additional information indicating that she had services with another providerFrontier issued credits to correct Ms [redacted] bill Ms [redacted] is satisfied with this resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter Frontier Specialist: Elizabeth G [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that we are unable to verify what broadband speeds he hasMr [redacted] advises that he wants Frontier to credit him for the difference between 6Mpbs and 3Mbps Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over timeFrontier advises that Mr [redacted] tested within range of his provisioned speeds for his locationFrontier advises that Mr [redacted] is paying the correct price for the broadband speeds he hasFrontier advises that we were unable to contact Mr [redacted] after leaving several voicemail and email messages with our direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states Frontier deducted $from his bank account and his February 20, bill was $Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that two payments for $each were made on Mr***’s account for the February 20, invoice.Frontier advises that two auto payment methods were created on Mr***’s account causing two payments to generate.A Frontier representative assisted Mr [redacted] to cancel one of the auto payments from his Frontier on line bill payment account.A Frontier representative spoke with Mr [redacted] on April 6, to advise and he is satisfied with the resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier Communications has investigated Mr [redacted] ’s concern and could not find an install order or deposit in [redacted] ’s name The agent requested a copy of the transaction from his bank for verification and Mr [redacted] has not faxed the information needed to return his deposit A Frontier agent did create an order for installation of service which is scheduled for Wednesday, June from 8-5pm A detailed message was left on Mr [redacted] ’s voicemail in reference to install order He has the Frontier agent’s number to call if he should need to make changes to the order We will continue to work with Mr [redacted] once he provides the information required from his bank Thank you Case closed
Thank you for referring the complaint of [redacted] D [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr [redacted] states he was to receive credit for months of service and he was not to be billed for installation chargesIn addition, he would also like to get more than a $credit for waiting on the Technician during the installation.He would like the $Amazon gift card that was offered when the service was orderedFrontier has investigated the above statements and offers the following response: Service was installed 6/30/and the first bill generated 9/27/which charged for service from June through September.Frontier records indicate background billing issues were found with this account Credits were issued for overages, missed commitment and inconveniences in the amount of $on 12/8/ Please allow 1-billing cycles for all credits to reflect on the billing statement Credit reflected on the 10/27/bill totaling $for installation fees that billed at $plus taxes on the 9/27/billThe customer was offered an Amazon gift card One of the requirements for fulfillment of this offer was monthly bill must be paid in full and on timeThe customer no longer qualifies for the Amazon gift card We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
..Frontier’s local manager has advised that Mr***’s service was repaired on November 15, • Frontier Contacted Mr [redacted] and confirmed services were working well• Frontier has advised of an out of service adjustment in the amount of $that will appear on his next billing statement• Frontier does apologize for the delay in repair as due to heavy workload
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] -***
Frontier has reviewed the account of Mr [redacted] and finds that the records to indicate that service was affected during the days service was rendered.Frontier as a courtesy has waived the entire balance and this will generate as a zero balance on the 2/3/billing statement.Cindy in Consumer Relations can be reached at ###-###-#### Ext#
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was charged a $late fee for a payment that was not late Frontier has investigated the above statements and offers the following response: Frontier has been unable to reach Ms [redacted] by telephone we have sent a Frontier emailFrontier advises that Ms [redacted] ’s payment is due by the second of each month, the payment for the November 9, statement was received on December 8, and this resulted in a $late feeFrontier advises a credit of $plus tax for an amount of $has been applied to Ms [redacted] ’s account, Frontier advises this is a one-time credit for late feeFrontier advises if payment is not received by the due date of the second of the month it will result in a late fee being charged We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises that a credit of $was posted to the account on July 14, 2016.Frontier has internally addressed any training opportunities in relation to this complaintA Frontier consultant contacted Ms[redacted] directly, advised her of the above statement, and ensured her satisfaction We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Mr [redacted] established TV and internet service with Frontier at a new address in July The system started billing on July 3rd but the services were not installed and working until July 20thAdditionally, a one-time installation fee appeared on the first bill which was not quoted Frontier has investigated the above statements and offers the following response: Frontier apologizes that the adjustments to correct this account were not done in a timely mannerAt this time, the $installation charge on the August 1st bill has been removed as well as the $late fee on the September 1st billAdditionally the August 1st bill has been adjusted by $to correct for days of service which were billed but not providedFYI the first bill (August 1st) is higher than a bill only by virtue of the days of partial month billing included in it as a first bill.The balance will show correctly on the October 1st bill The balance owed on the account for services starting July 20th and continuing through September 30th is $The due date for payment is the 26th of the month but we will follow up in case the September payment is late and will remove that particular late fee We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
A Frontier Representative has successfully contacted Ms [redacted] .After further investigation, Ms [redacted] wanted to disconnect her phone line on 10/07/Frontier disconnected this line on 09/07/A new order was submitted but set up in error for Ms***.Ms [redacted] received a total credit amount of $which she will receive in the form of a refund check within 10-business daysFrontier has sent out notification to the credit bureau advising Ms***’s account has been zeroed out and in good standingOnce received by the credit bureau, this could take 30-days to show on Ms***’s credit report Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This is an unacceptable response I feel as though frontier is not even looking at the notes that are on the account both bad checks were paid in fullEvery single customer service representative and manager cannot get their story straight and yes I was promised a payment arrangement which was not honored by frontier I have the list of every single person I have spoken to and we have done everything that we were supposed to do and ask you to buy front tier communications but yet they will not fix their mistakeI asked to be called my phone and no one seems to want to even respond to us or even listen to us I asked to be call by phone and no one seems to want to even respond to us or even listen to usI want a phone call and I want this fixed because we have fixed everything we were supposed to do and asked to do by frontier
Hi,This issue has been resolvedThe service was restored and verified to the DMARC Technician spoke with [redacted] to verify service was working I have not been successful in speaking with [redacted] I have left two voice messages with my direct can be reached number is he should still be having issues.Thank You,Serena J [redacted]
Frontier CommunicationsThank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] advised that she signed up for a two-year contract Q1, but not all services are in the contract.Ms [redacted] also states that she would like her bill to reflect the price and terms she agreed to in her two-year contract.Frontier has investigated the above statements and offers the following response:Frontier advises that we spoke with Ms [redacted] on September 12, and reviewed all discounts, and her bill.We further explained six months Welcome and Whole Home DVR Equipment Credit, from 03/21/through 09/20/17, as reflected on all prior billsNo credit is owedNo additional discounts are applicable.The agreed upon discounts for Frontier Television, Internet and free HBO channel discounts are valid from 3/21/through 03/20/No additional discounts are applicable.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did find two voice messages from Frontier on this matter The calls came in while I was at work I plan to call them back Looking at their resolution only addresses obvious extra charges for services that were not requested I still need to review other charges in the bill that no one have been able to address other than to call them extra charges More over, other customers should not have to pay for these extra charges Regards, [redacted] ***