Frontier Communications Corp.

Per Frontier records, a request has been made to have the $balance transferred from Mr***'s old/inactive account to Mr***'s new/active account An adjustment of $will be issued to the new account ending in once Mr*** receives his first billing statement The adjustment will be issued for his inconvenience Mr*** understands and is satisfied with the resolution He has the Frontier agent's number and will contact her once he receives his bill Case closed

Thank you for referring the complaint of Mrs*** *** to our office for reviewWe appreciate her bringing
this matter to our attention The Complaint states that: Mrs*** states she made a payment to Frontier on June 16, and it was never applied to her account and Frontier has now reported her to a Collection Agency Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that a payment in the amount of $was applied to Mrs***’s account on June 14, and that covered her May Invoice. Frontier also received and applied a payment to Mrs***’s account on July 3, in the amount of $This payment covered charges for Mrs***’s June Invoice. On July 17, a Frontier representative sent Mrs*** a refund in the amount of $per Mrs***’s request for over payment received on July 3, 2017.Frontier’s investigation found that Mrs*** disconnected her service with Frontier on August 4, and still had a balance due for service dated July 10, through August 4, 2017.Frontier spoke with Mrs*** on December 6, to advise the payment she was disputing was applied to her accountFrontier advises that a payment was received on Mrs***’s account in the amount of $on December 12, and this paid her account in full.Frontier sent notification to the Collections Agency on December 16, to advise Mrs***’s account has been paid in full.A Frontier representative made a few attempts to contact Mrs*** to confirm she is satisfied and had to leave messages. Frontier provided Mrs*** with a direct contact number for a Frontier representativeWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that he
did not have service for monthsMr*** states he filed complaints with FrontierMr*** states that he was promised credits would be issued to his account and no credits were issued or were denied after the factMr*** States that Frontier would only issue $in credits for service interruptions that occurred for his internet and cable for the months of April, May and June Frontier has investigated the above statements and offers the following response: Frontier does not show that Mr*** had any calls in to have a technician come out to repair his services. Frontier shows that the first call Mr*** made that would require any changes to his system was an upgrade in June of 2016. On August 9, Office of the President Representative emailed Mr*** acknowledging he called in May 3, stating his internet and television were down. According to his Verizon contract he was paying $for television, $for his internet, $for the television equipment and $for the router each month. This would total a credit of $each month. He had already received a credit for April 2016. The Office of the President Representative then submitted an adjustment that was approved for $that included taxes. The request of $made by Mr*** did not include the discounts provided for him on his Verizon contract. This is the reason his requests for credit were denied. Frontier has issued Mr*** another credit of $that has already been approved and will be seen on the final bill. This credit is to cover his third month out of service. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr*** should not receive billing for TV service at their new residence, and is seeking credits for the time they
were billed error Frontier has investigated the above statements and offers the following response: Our records indicates TV service should have been disconnected December 10, 2016; however, it continued to charge their account from December 24, through January 24, This appeared on their December statement.On the January statement, Mr*** received a prorated credit for $for TV services from January 1, through January 24, 2017.In addition, Mr*** received an additional credit of $196.12; which includes internet fees & late payment feeWe have made unsuccessful attempts to reach Mr*** We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced because of the above matter

The Complaint states that: Mr*** advises he is being over billed and has requested to have f secure removedFrontier has investigated the above statements and offers the following response: Frontier advises we spoke with Mr*** on February 22, and advised that the F- Secure
has been removed.Frontier advises that Mr*** is being billed the correct price for the speed of internet service he subscribes to.Frontier advises we have placed a billing follow up to ensure the F-Secure does not continue to bill. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** *** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the complaint of Ms*** ***
to our office for reviewWe appreciate Ms***
bringing this matter to our attention.The Rebuttal states that:*** ***
would like credit due to her trouble.Frontier has investigated the above statements and offers the
following response:We apologize for the inconvenience Ms*** experienced.A remaining credit balance of $will be refunded within ninety days.We trust that this information will assist you in closing this
complaint. We apologize for any
inconvenience that Ms*** has experienced as a result of the above
matter.Frontier
Specialist: Bridget
G*** Department:
Executive Relations

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advised Frontier his billing is incorrect.Mr*** advised Frontier of difficulty reaching
supervisors to have his billing corrected and long hold times Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr*** confirmed billing has been corrected and he is happy with the resolution.Frontier has a follow up set to ensure accuracy on Mr***’s next billing We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms** *** to our office for reviewWe appreciate Ms** *** bringing this matter to our attention The Complaint states that: Ms** *** requested to disconnect her Frontier service in December however she is still receiving
bills Frontier has investigated the above statements and offers the following response: Frontier confirmed Verizon contacted Frontier to disconnect her services effective December 29, however a computer error has delayed the finalizationFrontier has corrected the problem and assured Ms** *** we will credits all charges back to December 29, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:• Mr*** called in February and was quoted $per month for internet and cable with free installation.• Mr*** had
service for days that was so bad he cancelled immediately and sent his equipment back. • Mr*** was billed nearly $which included $for the installation and the other $was for the first month’s bill.• When Mr*** disputed the billing, he was told it would be cleared up but has found his account has been referred to a collection agency. Frontier has investigated the above statements and offers the following response:• Frontier records show that MrHebert’s order was placed on 2/12/and was completed on 3/9/15.• Account review found that Mr*** was quoted $per month for internet and TV with free installation.• Account review also shows that Mr*** was informed about pro-rated billing on his first bill. • Mr*** reported his internet service was out on 3/20/He was part of an area outageHis repair ticket completed on 3/22/15.• Frontier has submitted a credit adjustment for $on 9/4/which is pending approvalCredits include:o $for NRCs charged in error for a FiOS installo $for phone service which Mr*** did not ordero $for missing TV promotional discount.o $for missing DVR discounto $for unquoted set top boxo $for internet and TV due to service issues.o Remaining balance $86.02of is due to one month minimum billing.Frontier will contact Mr*** when credit review is completedA contact name and phone number was left on his voicemail on 9/4/15.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr*** has experienced as a result of the above matter.Sincerely,Frontier Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was given the confirmation number of: *** by Richard V*** but have just today received another billing for the $56.99; I will accept the offer once I receive a confirmation from Frontier showing that there is a zero balance
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** stated he experienced multiple missed appointments related to repair and upgrade of service and he
that he had been promised credits totaling $due to those issuesHe stated he was also out of service six days due to the storm and he needed to be credited for those days as wellFrontier has investigated the above statements and offers the following response: Frontier credited Mr*** $for delays and missed appointmentsHe was credited $for time out of serviceTotal credit issued was $157.36 We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms*** states she upgraded her internet to 150/in September and was told her bill would be under $per month
Ms*** states her internet has been slow and dropping connection Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on December 19, Frontier advises the order to upgrade the internet was processed on October 16, 2017, the November and December statement were incorrectFrontier has issued the credit for missing discounts to Ms***’s accountFrontier has activated the promotions on Ms***’s account and will follow up on the January statement for accuracyMs*** advised she prefers to wait until billing is correct prior to speaking with technical support regarding internet We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier spoke with MrD*** and confirmed the $payment has been put back into his account and the phone service is being installed today

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mrs*** bringing this matter to our attention The Complaint states that: Mrs*** advises that she is not satisfied with Frontier’s response and in her perspective because she received the advertisement in the mail at her address Frontier should honor the advertisement. Frontier has investigated the above statements and offers the following response: Frontier received a copy of the advertisement Mrs*** received at her address and reviewed the advertisement with Mrs***Frontier was able to show Mrs*** that the advertisement clearly states: “Limited time offer for qualified customers in California.”Frontier apologized to Mrs*** and offered to remove her address from any further marketing materials.Frontier has determined that we are honoring the advertisement in full by informing Mrs*** that she is not eligible for the promotion as the advertisement does shows the product is for California customers We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The representative called me and said that I owed them $for the service between 6/-8/But I called to cancel my service on 7/12/They told me it can only be cancelled on 7/19/because the tech is only available on that date and tech needs to come in to uninstall the equipmentThis is a lieI called on 7/19/to check, they said it gonna take 2-days to terminate my serviceYet, the service wasn't cancelled until I called again a month later on 8/9/This is not my fault the service wasn't cancelled on 7/12/In fact, I think I suffered a lot by putting up with them during the phone callsI don't think paying $is fair for me.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** states she has been quoted Nineteen dollars and Ninety-Nine cents for phone service, and has
been advised that she will incur a One-Hundred-dollar early termination fee for canceling the phone service Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account Ms*** has been misquoted for the phone service on the accountFrontier advises that The phone service eon the account Digital Phone Unlimited service bills at Thirty-dollars and Ninety-nine -cents.Frontier advises Ms*** has discontinued service with Frontier, the voice service will be disconnected on July 11, 2017, and its effective billing will end on July 10, 20717.Frontier advises Ms*** will not incur the One-hundred-dollar early termination fee

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advised that she cancelled her service in late She would like to have final bill adjusted. Ms*** explained that she called in on January and requested a box to return the modem and a final bill to be sent outMs*** stated that she disconnected her service back in either September or October Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on May 10, 2017. Frontier explained that our records indicate that on January 27, Ms*** called to disconnect services because she went to another provider. The Frontier Agent proceeded to place order to disconnect. Ms*** was told that she is not being charged for a modem. The remaining balance of $are past due charges. Frontier explained to Ms*** that according to our records, the only phone call requesting to have the service disconnect was on January 27, 2017. Frontiers records indicate that Ms*** spoke to the internet help desk on September 6, time 8:pm about the connectivity and the IHD agent hard reset modem and now the customer is able to brows the internetAnother call on January 6, wanting to know her balanceFrontier explained that we are sustaining the charges and the bill is correct We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she terminated her Frontier service in May and is disputing the final balance on her accountMs
*** states she was billed for a penalty fee for canceling service.Ms*** states her services were set up for automatic payments; however, the final balance did not come out of her credit cardFrontier has investigated the above statements and offers the following response: Frontier confirms that Ms***’s Frontier services were canceled on May 23, Frontier advises that a $Broadband processing fee was billed on the final statement issued on May 28, Frontier advises that the Broadband processing fee is charged for all broadband disconnects to cover the cost of processing the disconnection of the service at the central office or remote facilityFrontier advises Ms*** had registered for the online billing service and set up automatic paymentsFrontier advises that when an account is canceled, the online billing Frontier’s policy is to issue 2-final statements after an account is terminatedThis time period is required to ensure all outstanding charges or credits are posted to a closed accountFrontier’s policy also allows the account to cycle through its systems thereby providing an accurate reading of the accountFrontier spoke with Ms*** on April 30, to review this information with herWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that he has experienced service disruptions to his internet and telephone services.Mr*** states
that multiple visits from Frontier technicians have not resolved his service issuesFrontier has investigated the above statements and offers the following response: A review of this account shows that Mr*** experienced service disruptions to his internet and telephone over the course of weeks beginning on November 1st through November 21st.Frontier communications has issued credits to Mr***’s account in the amount of for the amount of time he was out of service.A Frontier representative has spoken with Mr*** and confirmed that all his Frontier services are in proper working order.A Frontier representative has spoken with Mr*** and confirmed that he accepts these actions as satisfactory resolution for his complaintWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of *** *** to our office for
reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** states Frontier is billing for services never receivedMs*** reports she was to have services set up on July 7th, but had to cancel due to having a babyMs*** began receiving statements form Frontier which she thought were advertisementsMs*** currently received a billing statement for $ Frontier has investigated the above statements and offers the following response: A Frontier Representative has contacted Ms*** who advises she had cancelled her order on July 7th, 2016.Frontier advises the service was to be cancelled but went to a technician for installationThe technician advises in his notes Ms*** wanted to cancel and was staying with her current provider.Ms*** received a total credit of $due to an installation charge, and for monthly services from July 7th, 2016.Ms*** is satisfied with this resolution We trust that this information Ms*** has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations