Frontier Communications Corp.

Thank you for referring the complaint of Russell *** to our office for reviewWe appreciate Russell *** bringing this matter to our attentionThe Complaint states that: Mr*** stated that he had multiple issues related to his DSL service over the last few yearsHe states that
Frontier is not opening repair tickets and is not reimbursing him for his time out of serviceFrontier has investigated the above statements and offers the following response: Frontier reviewed the repair tickets history on the accountNo new repair visit was scheduled as Mr*** has already disconnected his internet serviceFrontier investigated Mr***’s account and has determined that Mr*** resides in an area where high Internet usage during peak periods (congestion) could be affecting Internet service speedsFrontier credited Mr*** for two months of Internet serviceWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: When speaking to a Frontier representative, he was informed the Amazon Gift Card could be utilized with any vendor
On February 25, 2017, Mr*** requested to have services disconnected, but was told he would have to provide Frontier a contact number prior to disconnecting servicesFrontier has investigated the above statements and offers the following response: Our records indicates Mr*** called our office on November 9, to have services establishedRegarding gift card, it can only be used on www.amazon.com for purchases.In addition, Frontier placed an order to disconnect services on March 17, 2017; however, we back dated the order to February 25, 2017; which is the date Mr*** originally requested to have services disconnectedServices are scheduled to disconnect March 20, Credits are not warrantedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced because of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please note this has not been resolvedI have received a credit but the account has not been please on vacation modeThey have a problem technical and continue to work on the issuePlease reopenI was not aware I had to respondCiao
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** advises he is disputing the $balance owed as he paid that balance in March of and has
provided bank statements as proof. Frontier has investigated the above statements and offers the following response: Frontier advises Mr***’s March billing did have charges from Verizon, now Frontier, and Verizon WirelessFrontier advises a payment investigation reveals that the $that Mr*** paid was applied to his Verizon Wireless account, as it was owed on this billFrontier has contacted Mrs*** and advised that the $charge has been removed from the accountThis leaves an account balance of $ We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This is the same response we get every time we call we received a disconnect notice in the mail yesterday and had to call again and received the same message I’m so sorry for your inconvenienceI wish some one would maintain the lines in our area we have no choice but to pay the bill and go on since we don’t have any cell service in this area we have been loyal customers since always paid our bill and have been treated as thought we don’t matter to the company I understand we live in a rural area however I do not think you do as I said if we had a choice we would not put up with the service we have received Sincerely Lori Browning

Frontier has investigated the above statements and offers the following response: As a courtesy, Frontier has waived the $trip chargeFrontier has attempted to reach Ms*** on multiple occasionsFrontier was unsuccessful in reaching herWe trust that this information will assist
you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

The Complaint states that: Mrs*** *** advises that she called after the expiration of her discounts to see if other discounts can be providedWhen she did, she was offered a rate of $a month for her Frontier serviceMrs*** advises that she was also provided a quote of $a
month for her Frontier servicesMrs*** advises that she continues to be over billed beyond the amounts quoted for her Frontier servicesFrontier has investigated the above statements and offers the following response: Frontier has agreed to offer Ms*** a discounted rate of $per month for remainder of her contract termFrontier advises that we spoke to Ms*** on January 18,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you so much In helping me resolve this issue

*** *** advised that he removed Verizon HSI before the conversion to Frontier CommunicationsHe states he never had Frontier service. Frontier records show that the HSI service was not disconnected until 11/17/when Mr*** called to question the billing. Mr*** was on direct
debit with Verizon and it carried over to Frontier due to Verizon not disconnecting his service when requested.A Frontier agent called and verified with *** at *** *** that Mr*** *** did have service with them as of 4/7/Mr***'s Frontier account was adjusted in the amount of $on 4/3/2017. The adjustment left Mr*** with a credit balance of $which will be sent to him in the form of a check within business days.Mr*** understands and is satisfied with the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12031526, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.No one has tried to reach me on the cell phone number- (my primary contact) I have repeatedly given - I have been watching for the call.The initial promotion rate offered ($79.99) at original sign up was never realized and I accepted that, but I did not accept an increase after year and immediately called to state the new charges were not acceptable and I would have to cancel unless the rate was extendedMy monthly charge is currently $The credit mentioned only began on 2/27/and is for $not $30There would NOT have been any late charges at all if I was not continually being told to be patient, and that it would take a full billing cycle for the new rate (that never actually went into place) to take effectIf you look at my billing history prior to this you will see on time paymentsI have paid an average of $per month since September, which means I have overpaid by $124.00I told each agent I spoke with that I would cancel service if they could not get my bill down, and each one lied and said they could, so I kept the service and each time waited for the adjustment that never cameIt is NOT my fault that I was offered rates that were incorrect on different occasionsONCE AGAIN - NO one has contacted me but I have transcripts and recordings of all the promises made to me and am willing to supply them upon requestAs I have repeatedly stated, my budget does not allow for charges higher than I initially signed up for I have been promised resolution by multiple peopleI have offered to cancel service and go to another vendor, but after all the promises and the wasted time there needs to be some kind of compensationI am willing to take legal action and state my case on numerous social media outlets, if no resolution is forthcomingRegards,
*** ***

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Mr*** states that that balance is not Verizon and would like it zeroed outFrontier has investigated the above
statements and offers the following response:Frontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution.Frontier advises there is no credit warrantied on the accountWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that MrWhite
has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### Fax
Number: ###-###-####

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention.The Complaint states that:Mr*** indicates he was without Frontier television service for a month and without telephone service for seven
days. Mr*** states he is aware of the early termination fee he must pay if he cancels his Frontier service early.Frontier has investigated the above statements and offers the following response:Frontier’s policy is to issue an out of service credit on a prorated basis for any period of time a customer is without his or her Frontier service. Frontier issued an out of service credit ($7.00) for seven days without telephone service and another credit ($72.01) for a month Mr*** was without his television service.Mr*** has been notified of the above and is satisfied with the resolution.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Recurring billing issues with monthly charges Frontier has investigated the above statements and offers the
following response: Frontier Communications added the correct promotions that were missing on Ms***’s account We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Making a payment to the IVR is a non sequitur and fails to negate my statement that I requested service to be canceledAlso, while I may have received a promotional item, I did not sign or consent to any contract or termed agreement. Finally, per the emails (attached) between myself and Frontier regarding this matter, my premium was not discussed nor any agreementFurthermore, these emails show Frontier conceding that some of the charges were made by mistake and should be reversed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to have some time to ensure that the service performs adequately
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that his Frontier internet service has been slower than what it should be, and that it
frequently drops and loses connectionMr*** advises that when Frontier sent out a technician, he was told that nothing could be done unless the main cable line gets replacedMr*** advises that Frontier has recently raised his monthly rateMr*** advises that he would like his internet service repairedFrontier has investigated the above statements and offers the following response: Frontier advises that a technician went out to Mr***’s home on May 16, and replaced the main cable lineThe repair ticket was closed out that same day, which means that the customer’s internet service should now be fixed.Frontier advises that the customer’s monthly rate increased from $to $34.99, as of the start of the January 25, billing cycle. A notification of the upcoming price increase was included with the December 25, statement.Frontier attempted to contact Mr*** on May 19, to confirm that the performance of his internet service has improved, and a voice mail message was left for the customer We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all I was told I would be getting a refund, then told I was getting $and now being told I am getting nothingThis should not be allowed by any company, it should be illegal
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** is disputing his bill for services from Frontier. Frontier has investigated the above
statements and offers the following response: Frontier advises upon reviewing the account our records indicate adjustments have been made to the account to correct billing errorsFrontier advises on February 7, Frontier spoke with *** *** and advised him the current balance on the account, and cost of service moving forward.Frontier advises *** *** has a direct point of contact to Frontier for any further assistance with this issueWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

The Complaint states that: Customer states they ordered Frontier services with a 2-year term commitment which was to include free installation and free WiFi Router but was charged for the installation and WiFi routerThey also were not given the products, pricing and term commitment they signed up
for Frontier has investigated the above statements and offers the following response: Frontier advises Ms*** was placed on the Frontier Digital Phone Essentials and Internet Ultra with no term commitment at a price point of $per month before taxes and surcharges which includes a $modem fee and no term commitment on January 19, 2018.Frontier states a credit in total of $was placed on Ms***’s account on March 6, to cover the installation and modem charges.Frontier advises Ms*** disconnected services with Frontier effective March 1, 2018.Frontier spoke to Mr*** on March 7, and was advised of the aboveWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter