Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have dealt with these on going billing issues since May and nothing has been resolvedFrontier rep did call me on 9-27-and said she was going to do all of the above, however when I call Frontier all kinds of fees still reflect my billing and until I receive the Oct billing I am not going to believe that the issue has been resolvedThe reps on the phone continue to promise one thing and when I receive my billing it doesn't reflect with what they saidSo for me to say today that the issue has been resolved would be incorrectI called today on 9-28-and it still shows a past balance with late fees includedI need it in writing to believe anything Frontier saysThanks
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms***
bringing this matter to our attention The Complaint states that: Frontier failed to update Ms***’s billing address which led to missed payments and services being disconnectedFrontier charged fees to restore her serviceMs*** would like credit for the fees assessed to her account as a resultFrontier has investigated the above statements and offers the following response: Frontier billed Ms*** at her service addressIn January, Ms*** requested that her billing address be updated.Frontier has updated Ms.***’s address.Ms***’s services were disconnected and restored.A reconnection fee was applied to Ms***’s accountCredits for the reconnection fees assessed, were issued to Ms***s account on March 25, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matterTell us why here

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** states that he requested to disconnect his service and was advised that an early termination fee would be accessedMr*** states he has ask for copies of the agreement and has not been provided.Mr*** states that he was advised he would be billed until the end of the cycle date which he refuses to pay for services that were not rendered. Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr*** and reviewed the accountFrontier advised Mr*** that no early termination fee was billed.Frontier advised Mr*** that on the April statement of a notice was sent to all existing customer advising of the changes to the terms of serviceFrontier provided an option of days to opt out any customer who did not opt out would fall under the new terms of service which would bill the customer until the end of the cycle date upon disconnection of service.Frontier has issued a credit in the amount of $for the period of October until November 23, The remaining balance is from September until October 23, 2017.Frontier offered our direct number however Mr*** declinedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that:Ms*** states that she is not being billed properly for the service she has with FrontierMs***
states that she was over charged for three months of service and is no longer a Frontier customerMs*** states she needs to have her balance correctedFrontier has investigated the above statements and offers the following response:Frontier advises that Ms*** activated service on August 12, and the first billing statement generated on August 20, for $Frontier advises that Ms*** made the $payment on September 12, 2017.Frontier advises on September 9, Ms*** requested to add on the telephone serviceFrontier advises due to a promotional error, Ms*** was billed more for her Frontier service on the September 20, billing cycleFrontier advises that Ms*** was billed $on September 20, billing cycle Frontier applied an adjustment of $on September 27, for part of the promotional errorFrontier advises that Ms*** was billed $on the October 20, statementFrontier has determined after investigation that Ms*** was billed incorrectly on the September 20, cycle and the October 20, cycle.Frontier advises that Ms*** cancelled her Frontier service on November 19, 2017.Frontier applied an adjustment of $on December 1, and an additional adjustment on January 16, for $Frontier advises that Ms*** does not have a balance on the Frontier account ###-###-####.Frontier spoke with Ms*** on January 16, and advised the information aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am completely surprised a company can quote a price and not back it upThe call was recorded and they are completely aware I was telling the truthI should be refunded ALL my money, that I have paid them, back in full!! Not credited a portionThey didn't even try to resolve the problem they told me how it was going to be and that was thatI was even offered a better price from customer service before filing this complaint and they wouldn't even do thatI have spent over hours dealing with them and very willing about canceling my service and will never use or recommend them to anyoneAfter all the problems and stress they have caused me they try to con me into a year contractThat would just be stupid of me to do after all thisAlso, I will be spreading the news to current customers to get them to cancel after their contracts are upIf not resolved with getting all my money back I will be taking this to the next level, up to the News stations and court.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms*** is disputing a bill for services she disconnected before receiving equipmentFrontier
has investigated the above statements and offers the following response: Frontier advises Ms***’s account has been credited the full amount billed of $ The account is now at zero balance.Frontier spoke with Ms*** on September 28, and reviewed the above We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate ***
*** bringing this matter to our attention The Complaint states that: Ms*** states that she requested to cancel her service in May however she continued to be billedMs*** wants the account credit to a zero balance since she made her final paymentFrontier has investigated the above statements and offers the following response: Frontier review the account and we have issued a credit on the account of 18.91.Frontier called and spoke with Ms*** to advise that credit was issued, the account was cancelled in June and was backdated to May We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We had canceled our broadband dsl long before we had issues with our phonesThey kept billing us however even tho it was cancelledThan immediately after canceling our dsl and disputing our phone bill, our phones got shut offThey were charging us the "unlimited plan" They automatically put us on one of the most expensive plans they have without our knowledge! When we were withEdison ourI'll was about $a monthWe are a low income familyThan when they take over our bill triples? That is a dirty practice and how am I supposed to pay such an outrageous amount on life line
Regards,
*** ***

The Business customer has experienced Internet issues since Thursday May 12, 2016. Frontier has investigated the above statements and offers the following response: Frontier has investigated the customer ’s account and determined a trouble ticket had been placed on May 12,
Frontier found repaired several drops that had been cut to several homes by a mower. Frontier has issued a credit which will reflect within one to two bill cycles.Frontier left a follvoicemail for Ms*** to call and confirm the service is functioning. We provided our contact information

Frontier Communications Frontier has received the following complaint : Ms*** states in her complaint that she is not happy with the amount of time it is taking to refund her the credit balance on her closing statement Frontier has investigated the above statements and
offers the following response: Frontier records demonstrate that Ms*** disconnected on January 23, 2018. The closing statement was processed on February 7, 2018. Ms*** does have a credit balance of $39.01.Frontier processes a closing statement and days later, a final bill before approving a refund The process is two to three bill cycles.A request for an expedited overpayment refund has been submitted on behalf of the customerWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience Ms*** has experienced as a result of the above matter Frontier Specialist: Donna JM*** Department: Consumer Relations Contact: ###-###-####

The dial tone outage was restored on 9-15-16. The account was issues out of service credit that will show on the 10-7-statement The customer reported noise on the line on 9-19-that was cleared the next day On 9-25-a Frontier representative left a follow up message
on the answering machine advising to let us know if they experience any further issues

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** is disputing the amount of her monthly chargesMs*** believes her balance to be incorrect based on past conversations with Frontier representatives and the monthly quote she was previously givenMs*** also disagreed with having a past due on her accountFrontier has investigated the above statements and offers the following response: Frontier shows Ms*** monthly billing amount to be equal of what she was quotedCurrently, there is no past due amount on Ms.***’ bill Frontier has tried to reach Ms*** several times with no success, we have left several voicemails and have sent out a letter of contactWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states he is being charged a higher price for his Frontier Internet, telephone and television services than what he was quoted by a Frontier representative Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** on June 29, and apologized for any inconvenience this may have caused him Frontier has added the proper discounts to Mr***’s account. Mr***’s future bills will reflect the correct pricing of $plus applicable taxes on his next bill cycle Mr*** has been notified of the above and he is satisfied with the results If Mr*** has any additional questions, please contact Katherine H***, ###-###-####, Extension ***, who is handling the resolution of this issue We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Mr*** states that he was advised that it would take days before his internet services could be
restoredFrontier has investigated the above
statements and offers the following response:Frontier advises Mr***’s internet services is working as of April 11, 2018.Frontier records reflect that a courtesy credit of $has been issued toward Mr***’s account for his inconvenienceFrontier representative have spoken to Mr*** and confirmed services are working and credit has been issuedWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Mr***
has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### Fax
Number: ###-###-####

Financial Investigator, Thank you for referring the complaint of to our office for reviewWe appreciate *** *** bringing this matter to our attentionThe Complaint states that: Mr*** states that they continue to have intermittent internet service Frontier has
reviewed the above statements and offers the following response: Frontier spoke with *** *** (wife authorized on account) about her complaint.Frontier advises that a technician was dispatched on May 7, The technician replaced the existing router with a new router to assist with intermittent service.Frontier states that they checked the lines and there is no congestion in the area that would cause the customer issues.Frontier also states that that they added a $loyalty credit to Mrs***’s account for a twelve-month periodFrontier advises that Mrs*** was advised of the above information.Frontier advises that Mrs*** is satisfied with this resolution.Mrs*** presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr***
bringing this matter to our attention The Complaint states that: Mr*** states he was quoted a monthly price different than the bill amount he receivedMr*** also was advised to qualify for service he needed to pay a deposit amount in advance due to his credit qualificationsMr*** contacted Frontier when his bill was more than he states he was quoted and expectedMr*** would like his bill to reflect a monthly advertised price of $he states he received in the mail when he initially set up his services Frontier has investigated the above statements and offers the following response: Frontier does show that a partial credit was returned on Mr***’s deposit he paidWhen the account was set up Mr*** did also sign up for an additional internet security product which made his bill higherFrontier also found that a promotional discount was missing from Mr***’s billing which made it higher than he expectedTo date all credits due to Mr*** have been applied to his accountFrontier currently shows with the phone service and internet speed on the account the monthly bill before taxes will be $If Mr*** would like the $price point, he would need to drop his internet speed down by one level Frontier has not been able to reach Mr***, he has been sent notification with a contact name and number should he have further questions We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Tell us why hereThank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention. The Complaint states that: Mr*** called Frontier and placed a new installation order for FIOS Internet and
Frontier did a credit check and scheduled the installation but the installer never showed up. Mr*** advises that he called back into Frontier and was advised that he owed $even though he had never had FIOS before. Mr*** advises that he recently called Frontier again and attempted to get service and get the $cleared up and was advised he would need to pass a credit check just to look at his account and see if he owed a balance. Frontier has investigated the above statements and offers the following response: Frontier advises that Mr*** had an account under ###-###-####and was disconnected on June 7, 2011. The service address was *** *** *** *** *** ** ***. Frontier advises that it was under Verizon at that time. Frontier advises that there is a balance owed of $679.82. Frontier has made several attempts to reach Mr***, unfortunately, our attempts have been unsuccessful. Frontier has mailed a letter with a direct point of contact should Mr*** need further assistance with his complaint We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier has reviewed Ms***’s account and has issued a credit in the amount of $24.48. Her current billing balance is $due by February 26, 2018.The representative handling this complaint has
provided her contact information and advised the customer of final billing charges that she may receive and provided instructions on the equipment return. The representative has offered to monitor Ms***’s account to ensure account closure is handled properly We regret any inconvenience that *** *** may have experienced as a result of the above matter

Frontier Communications has received notification of a
complaint from the above individual. According to the complaint:Ms*** cancelled service on
July 7, and has not received her refund check.Frontier has investigated the above
statements and offers the following response:A
review of the customer’s account determined the refund in the amount of $was approved for distribution by Citibank on September 23, On September 26, 2017, a Frontier representative spoke to the customer and provided her with the above information.The customer may contact Wirecard (Citibank) to obtain disbursement information by calling ###-###-####We apologize for the trouble the customer has experienced
We trust this information will assist you in closing this complaint.Sincerely,Amara H***Executive
Customer Relations