Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12031526, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.No one has tried to reach me on the cell phone number- (my primary contact) I have repeatedly given - I have been watching for the call.The initial promotion rate offered ($79.99) at original sign up was never realized and I accepted that, but I did not accept an increase after year and immediately called to state the new charges were not acceptable and I would have to cancel unless the rate was extendedMy monthly charge is currently $The credit mentioned only began on 2/27/and is for $not $30There would NOT have been any late charges at all if I was not continually being told to be patient, and that it would take a full billing cycle for the new rate (that never actually went into place) to take effectIf you look at my billing history prior to this you will see on time paymentsI have paid an average of $per month since September, which means I have overpaid by $124.00I told each agent I spoke with that I would cancel service if they could not get my bill down, and each one lied and said they could, so I kept the service and each time waited for the adjustment that never cameIt is NOT my fault that I was offered rates that were incorrect on different occasionsONCE AGAIN - NO one has contacted me but I have transcripts and recordings of all the promises made to me and am willing to supply them upon requestAs I have repeatedly stated, my budget does not allow for charges higher than I initially signed up for I have been promised resolution by multiple peopleI have offered to cancel service and go to another vendor, but after all the promises and the wasted time there needs to be some kind of compensationI am willing to take legal action and state my case on numerous social media outlets, if no resolution is forthcomingRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The representative called me and said that I owed them $for the service between 6/-8/But I called to cancel my service on 7/12/They told me it can only be cancelled on 7/19/because the tech is only available on that date and tech needs to come in to uninstall the equipmentThis is a lieI called on 7/19/to check, they said it gonna take 2-days to terminate my serviceYet, the service wasn't cancelled until I called again a month later on 8/9/This is not my fault the service wasn't cancelled on 7/12/In fact, I think I suffered a lot by putting up with them during the phone callsI don't think paying $is fair for me.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention.The Complaint states that:Mr*** indicates he was without Frontier television service for a month and without telephone service for seven
days. Mr*** states he is aware of the early termination fee he must pay if he cancels his Frontier service early.Frontier has investigated the above statements and offers the following response:Frontier’s policy is to issue an out of service credit on a prorated basis for any period of time a customer is without his or her Frontier service. Frontier issued an out of service credit ($7.00) for seven days without telephone service and another credit ($72.01) for a month Mr*** was without his television service.Mr*** has been notified of the above and is satisfied with the resolution.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the complaint of Ms*** ***
to our office for reviewWe appreciate Ms***
bringing this matter to our attention.The Rebuttal states that:*** ***
would like credit due to her trouble.Frontier has investigated the above statements and offers the
following response:We apologize for the inconvenience Ms*** experienced.A remaining credit balance of $will be refunded within ninety days.We trust that this information will assist you in closing this
complaint. We apologize for any
inconvenience that Ms*** has experienced as a result of the above
matter.Frontier
Specialist: Bridget
G*** Department:
Executive Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have nothing else to share other than my note taking of those I spoke with and what was promisedThe business has all the proof and documentationI would like to request any call recordings or note manuscript for reviewEspecially from the two customer service reps out of the office of the presidentI've spoke to two and they openly admit that they've reviewed the notes and the submission for request of the gift card that was promised to me, they've admitted this was obviously offered because a request for one to be issued to me was completed but never processed, so now they claim to not honor the promise made by a frontier employee by refusing to issue the gift card
Regards,
*** ***
Especially

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention. The Complaint states that: Mr*** states he has been having issues with his phoneFrontier has investigated the above
statements and offers the following response: Frontier advises we went out to Mr***’s home on September 19, and repaired his phone issues.Frontier has credited Mr*** for a full month of his phone service $ 40.99.Frontier was unsuccessful in reaching Mr*** thru phone or emailWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Mr*** states that that balance is not Verizon and would like it zeroed outFrontier has investigated the above
statements and offers the following response:Frontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution.Frontier advises there is no credit warrantied on the accountWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that MrWhite
has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### Fax
Number: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company refers to applying early termination feesI at no time had any agreement with Frontier CommunicationsThey took over Verizon FiosI had been a customer with Verizon Fios for over four years. Any and all termination fees are not applicable. It is my understanding the amount in question of $is for this purposePlease provide an itemized breakdown of said fees.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was given the confirmation number of: *** by Richard V*** but have just today received another billing for the $56.99; I will accept the offer once I receive a confirmation from Frontier showing that there is a zero balance
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Customer has been waiting for a refund from Frontier since July 12, Frontier has
investigated the above statements and offers the following response: Frontier’s process is to send the refund days, or three billing cycles after the service has been disconnected.Frontier submitted a refund request on August 23, and the customer should have received this refund seven to ten business days after this refund was processed.Frontier confirmed with *** and she has received this refundWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: Mr*** advises that he disconnected his account and it should be paid in full.Frontier has investigated
the above
statements and offers the following response:Frontier investigated Mr***’s account show that his services were disconnected as of October 20, 2017.Frontier’s records reflect that Mr*** has a zero balance.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Mr*** has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General ManagerTelephone
Number: ###-###-#### 3137 Fax
Number: ###-###-####

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: He is a new Frontier customer and service was installed but the phone does not workFrontier has investigated the above
statements and offers the following response: Frontier has restored phone service on 5/10/2016, Mr*** confirms service is workingFrontier has issued credit to the bill for time out of service as well as a courtesy credit for the inconvenienceMr*** is satisfied his issue is resolved We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will let you know if the monthly credit is applied in January 2018. Thank you for your good work
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** advises she was charged for equipment that she was advised to throw away or recycle and was also assessed fees
beyond disconnect date Frontier has investigated the above statements and offers the following response:Frontier confirms Ms*** account was disconnected August 25, 2017.Frontier advises due to an isolated error Ms*** was misinformed about the disconnection process and equipment returns.Frontier has credited the equipment fees and rerated the account as last billing date August 24, leaving a credit balance of $that will be refunded via a check and it should be delivered within 14-business daysFrontier spoke with Ms*** January 5, and advised of the above We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***s

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** *** bringing this matter to our attention The Complaint states that: Ms*** *** advises she would like to have promotion offers correctedMs*** would
like to have Frontier look at the hole in the wall, that was made by Frontier technician during installationFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** *** on September 12, Frontier confirmed all promotions are activeFrontier issued out of service credit for landlineFrontier explained to Ms*** that a local Frontier manager will contact her to discuss and evaluate hole in the wallFrontier will follow up on the next bill to ensure bill accuracyMs*** agreed to close the complaints as resolvedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** states that since April her Frontier billing statement has been $more than what she was
paying with VerizonMs*** states that she is being billed for the Regional Sports fee surcharge and was advised by Frontier she wouldn’t be paying this fee.Ms*** states that she wants her charges back to $a month like she had previously with Verizon. Frontier has investigated the above statements and offers the following response: During the transition from Verizon to Frontier, Frontier will continue to honor the promotional/ bundle pricing originally offered by Verizon through the promotional periodFrontier investigated Ms*** account and found that she had several promotions that expired after the transition to FrontierMs***’s telephone and television discount expired on July 17, This information was also printed on her monthly billing statements for Ms*** to viewIn an effort to keep programming cost low, Frontier charges a nominal fee to all subscribers with access to the Regional Sports Networks (RSN). Regional Sports Networks gives customers access to big-league and popular College athletic programs plus athlete interviews and talk showsAdditionally, packages that do not carry Regional Sports Networks (RSN's) do not have the feeThose packages are: Fios Locals, Custom Essentials and Mundo.Frontier provided an adjustment of $for a full installation fee that Ms*** was charged in error and removed the late fee of $on her August 22, bill cycleMs***’s Frontier price will be $plus taxes and surcharges until August 18, 2017.Frontier spoke with Ms*** on September 19, and advised the above information We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mrs*** bringing this matter to our attention The Complaint states that: Customer was upgraded from meg speed to meg speedCustomer states that her billing has been wrong since the
changesCustomer was promised a price of plus taxes Frontier has investigated the above statements and offers the following response: Customer will receive the price quoted starting on the 9/billCustomer is back on the meg speedI back dated the bill and gave customer dollar credit We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: Mr*** is disputing his bill for services from Frontier Frontier has investigated the above statements
and offers the following response: Frontier advises that the correct price for the package that Mr*** subscribes to is $per month plus taxes and surchargesFrontier communicated the above information to Mr*** via telephone on March 23, along with direct contact information We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier has reviewed Mr*** account and has waived the early termination fee for his phone service on the account. This account reflects a zero balance.Frontier has contacted Credit Collection Services to
withdraw collection activity. Mr*** should receive a confirmation letter within business daysWe regret any inconvenience that *** *** may have experienced as a result of the above matter