G M T Auto Sales

while we are in agreement that this customer did in fact purchase her vehicle from GMT, she has never once brought the vehicle to us to have it servicedshe has been dealing with Premier Auto Serviceplease delete this complaint from our file because her issue is not with GMT

I purchased a wheel and tire plan for my Porsche [redacted] when I purchased the vehicle Unfortunately my vehicle was deemed a total loss after I was robbedUpon settlement I was due back over $as a refund for the purchase of the whhel and tire packageI notified Amber at GMT Auto andf in her absence also spoke with other sales persons and the General manager about my packageAmber stated she had yet to receive an email and the others always stated someone would return my callThis has not been the caseI went to GMT Auto to speak with Amber and/or the General Manager who were not available at the time of my visitIt has been over months and I have yet to hear anything about my refund

We will gladly reimburse the customer for the inspection He was offered an extended warranty but declined to purchase itThe powertrain is covered but not the fuel system, he purchased a year old vehicle with over 100,miles

My name is [redacted] and I am the Sales Manager at GMT Auto Sales and this is the first I am hearing of any issues with Mr***'s vehicleI think there was maybe some miscommunication between the customer and the service shopIdeally this would be a Premier Auto Service issue because the service warranty Mr [redacted] signed for is a 4,000/month warranty with only one repair up to $I have attached the signed copy of the warranty and if he went to the service shop for different or non covered items then that would be why they turned him downAll in all he would have to bring that up with the service shopIf Mr [redacted] would like to get things fixed that are not covered under warranty we might be able to work something out but he would have to call me Monday morningI can be reached at [redacted] .?

The reason we won't repair the CD player is that it is not under warrantythis has been explained several times to the customerhe was not approved for the higher priced impala because his income won't budget for that paymenthe was given the option of buying the Buick that he chose, or receiving a refund prior to his purchase of the Buickagain, this has been explained in detail on several occasions to the customerhe was even offered an extended warranty that would cover the CD playerhe declinedwe are not willing to proceed with any more repairs for this customer unless they are warranty repairs

Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ we have applied for a duplicate titlewe have informed the customer that she can borrow a dealer plate to drive on in the interim, and any late fees incurred would be paid by usshe has responded by screaming at us at the top of her lungs in the most profane language imaginablethe vehicle has been vandalizedshe has been driving the vehicle the whole timewe will not take the truck back and release her from her obligationsthe duplicate title will be here any dayneither the bank nor our dealership is willing to tolerate her abusive, threatening languageshe needs to treat us the way that she wants to be treatedthis customer has been belligerent from day oneshe has been made aware of what we are willing and able to do to help her

Complaint: [redacted] I am rejecting this response because: I spoke with [redacted] who is over [redacted] [redacted] indicated that they will fax copies of letter to the credit bureausIn [redacted] 's response he said that I requested copies be emailed to me so that I could send them, this is untrueI requested copies of the letters for my recordsI would like notification when the letters have been sent to the credit bureaus Sincerely, [redacted]

In June I went to this dealership to purchase a vehicle I purchased a Chevy Imapla for $24,and put $down I signed all the documents and title After two weeks they called and asked us to return to the dealership When I arrived they tell me I was not approved for the loan and had to return the car They said they had something better for me They offered me a Buick LaCrosse and that I could be approved for this vehicle The Buick needs repairs, cd player does not work and the bearings on the wheels need replaced They took the vehicle to [redacted] and this company called to tell me they will not repair the cd player and did not give me a reason why I called to ask why they are not repairing the cd player and told me they would call me back No one has called me back I believe they are doing a spot delivery scam

Complaint: [redacted] I am rejecting this response because: ? I spoke with [redacted] who is over [redacted] indicated that they will fax copies of letter to the credit bureausIn [redacted] 's response he said that I requested copies be emailed to me so that I could send them, this is untrueI requested copies of the letters for my recordsI would like notification when the letters have been sent to the credit bureaus Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ please direct this complaint to First Extended Warranty company X-XXX-XXX-XXXX they are the company that can reimburse and/or modify their policy towards reimbursement and repair station choices Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/20) */ I have spoken to First Extended Warranty and was told only GMT Auto can change the repair stationFurthermore, First Extended didn't sell me this car with all of these defectsSpecifically, what other documents are you requesting from me to support my complaintsDo you want receipts from [redacted] and BMW [redacted] ***

this customer is delusionalthe salesman who loaned her the car did it without authorizationshe had no business driving our vehicleshe returned the vehicle with a destroyed tire so we have no idea where she spent the $in question, but it was not to replace our tirefurthermore, the car was filthy inside and out, and in addition to the $that she owes us for a tire, she owes us $for a complete detail to restore the vehicle to selling conditionwe were forced to call the police because she refused to take her many belongings out of our vehiclethis customer now owes us $and is using the Revdex.com to deflect responsibility for the damages she incurred to our vehicle

I purchased a Volkswagen CC June 11, I asked about the extended warranty, and the main person that does the financing was not there and I needed to speak to herShe said I had days to purchased the extended warranty as long as I was under a certain mileageI purchased the extended warranty July 18, On July 21, the check engine light came on and I took the care to [redacted] ServicesJuly 28, I was informed my warranty claim was denied and my contract was canceledThe engine has gone out in the car and it will car $to fix the carNo one from the warranty company called me to tell me my claim was canceledThe General Manager at [redacted] told me claim was denied and they were canceling mt contract because it was not purchased at the time I purchased the carI purchased cars from them two months apart, and they are not trying to fix this situationThis car is still at [redacted] and they should fix the car since I had a warranty on the c

The reason we won't repair the CD player is that it is not under warrantythis has been explained several times to the customerhe was not approved for the higher priced impala because his income won't budget for that paymenthe was given the option of buying the Buick that he chose, or receiving a refund prior to his purchase of the Buickagain, this has been explained in detail on several occasions to the customerhe was even offered an extended warranty that would cover the? CD playerhe declinedwe are not willing to proceed with any more repairs for this customer unless they are warranty repairs

I purchased a car from GMT and while my car has been being repaired I was given a loaner car to drive by my salespersonOn Thursday 2/23/the driver's side front tire blew and I called my insurance to change the tireThis was a $chargeI went right to GMT to get a different loaner car because I felt unsafe and the manager [redacted] treated my mother and I badlyThe salesperson that gave me the loaner car stopped working there earlier in the week and it seemed the manager was taking that out on usHe called the police to have us removed from the lot

I purchased a Chevrolet Cobalt November 6, that came with a day warrantyTwo hours later while on the highway it stopped on me timesI got it to a shop and found out it was the throttle body and paid $for the repair It also did not have a safety inspection and I paid for oneI contacted you about the repair and inspection and asked to be reimbursed but was told the repair is not covered under the warranty

This is absolutely not a valid complaint! the customer was informed that she would need a $down payment to qualify for a vehicleshe was not able to come up with any down payment so we were not able to sell her a vehiclePLEASE RULE THIS COMPLAINT AS INVALID AND REMOVE IT FROM OUR HISTORYit is not our fault that the customer has a derogatory credit history, and does not qualify for a no money down loan

I picked up my car on 7/and the rear end was still knocking I went back to have this fixed and they told me that they would not fix it This is something that they told me they would fix before purchasing the car and this problem is covered under the warranty I want them to fix the knocking in the rear end of the car

the "we owe" that we provided to you and that you signed expressly states that you have days from the date of sale to have the task completedyou waited more than a month to request the repair, and now it is busy season for our body shop and we cannot accommodate a timely appointment as quickly as you wishyou state that you have no interest in us continuing the work, so we are assuming that we are closing the complaint

the consumer was never told she was leasing a vehiclethere is no lease available for a year old automobileshe read the contract, she signed the contractshe has a case of buyers remorsethere is no cooling off period for used car purchases in the state of Missouriwe offered to let her purchase a different vehicle but she refusedshe is an adult who signed a legal contractwe have done everything that is reasonable to keep her happyshe cannot be satisfied

I was unaware of what the customer wanted at firstI apologize for the miscommunication I have sent the letters via certified mailThe tracking number for these are as follows:Transunion- [redacted] Equifax- [redacted] If you have any questions please feel free to give me a call at [redacted] .? ? ? ?