G M T Auto Sales

Initial Business Response /* (1000, 5, 2015/07/15) */
we have applied for a duplicate title. we have informed the customer that she can borrow a dealer plate to drive on in the interim, and any late fees incurred would be paid by us. she has responded by screaming at us at the top of her lungs in...

the most profane language imaginable. the vehicle has been vandalized. she has been driving the vehicle the whole time. we will not take the truck back and release her from her obligations. the duplicate title will be here any day. neither the bank nor our dealership is willing to tolerate her abusive, threatening language. she needs to treat us the way that she wants to be treated. this customer has been belligerent from day one. she has been made aware of what we are willing and able to do to help her.

Initial Business Response /* (1000, 5, 2016/02/26) */
we have fulfilled our promise as agreed. we stated that we would touch up the scratches. we did not promise to strip and repaint the panels, which would obviously make the vehicle look better than it does now. at the agreed upon price, we were...

not able to provide such advanced reconditioning. if the customer wishes to have the panels stripped and repainted, we can provide the service at a discounted wholesale rate.

the consumer was never told she was leasing a vehicle. there is no lease available for a 12 year old automobile. she read the contract, she signed the contract. she has a case of buyers remorse. there is no cooling off period for used car purchases in the state of Missouri. we offered to let her...

purchase a different vehicle but she refused. she is an adult who signed a legal contract. we have done everything that is reasonable to keep her happy. she cannot be satisfied.