G M T Auto Sales

Complaint: ***
I am rejecting this response because:Please see the enclosures;Alpha Extended Warranty contract dated and signed by *** ***, Finance ManagerConfirmation of contract from Service Payment Plan, acknowledging the payment schedule
Sincerely,
*** ***

the warranty was purchased 3/5/15 it was for years or
miles. it has not expired. please stop wasting our time with frivolous complaints. once again, you can cancel the warranty if you wish, or don'tit's your callbut your lienholder will receive any pro rated refund, not the consumeryou have not communicated with us once, but have chosen to communicate through the Revdex.com and Attorney Generalthey cannot process the cancellation, only we canagain, you are wasting valuable time because the longer you procrastinate in cancelling the warranty, the less of a refund you will receive

I CALLED AND LEFT SEVERAL VOICE MAILS FOR SOMEONE WITH G M T AUTO SALES TO CALL ME BACK AND NEVER HEARD BACK FROM ANYONEI CALLED AGAIN TODAY AND SPOKE TO JOE, AFTER I ASKED TO SPEAK WITH SOMEONE OR ELSE I WAS GOING TO FILE A NEGATIVE REVIEW WITH THE Revdex.com
WHEN I PURCHASED A BMW 428i FROM G M T AUTO SALES, I WAS TOLD THAT THE VEHICLE HAD A 50,MILE MANUFACTURER'S WARRANTY AND A 50,MILE MAINTENANCE WARRANTY INCLUDEDI PAID ALMOST $40,FOR THIS VEHICLE AND ASSUMED THAT IT HAD A WARRANTY AND A MAINTENANCE WARRANTY INCLUDED
UPON DROPPING MY VEHICLE OFF FOR ITS ROUTINE MAINTENANCE AT MY LOCAL BMWQ DEALERSHIP, I WAS TOLD BY THE BMW DEALERSHIP THAT G M T HAD NOT PAID FOR AND TRANSFERRED THE MAINTENANCE PLAN I HAD TO PAY OUT OF POCKET FOR THE OIL CHANGE THAT WOULD HAVE BEEN INCLUDED IN THE MAINTENANCE PLAN, THAT COST ME $
I CALLED G M T TODAY, 10/04, AND WAS TOLD BY JOE, THAT HE WOULD NEED TO TALK TO THE OWNER AARONHE SAID, "WHY WOULD I PURCHASE A MAINTENANCE PLAN FOR YOUR VEHICLE?"
JOE WAS VERY UNPROFESSIONAL ON THE PHONE AND I FEEL LIKE I DESERVE WHAT I WAS PROMISED, I WAS SOLD THE VEHICLE UNDER THE PRETENSE THAT THE VEHICLE HAD A MAINTENANCE PLAN INCLUDED WITH THE PURCHASE PRICEIF I HAD KNOWN THAT THEY WERE NOT PLANNING ON HONORING THE MAINTENANCE PROGRAM, I WOULD HAVE ASKED FOR THAT TO HAVE BEEN INCLUDED & I GUARANTEE THEY WOULD NOT HAVE LET A $40,VEHICLE PURCHASER WALK AWAY OVER A $MAINTENANCE PLAN FEE THAT WAS TO HAVE BEEN PAID BY G M T TO TRANSFER THE MAINTENANCE PLAN INTO MY NAME
I AM VERY DISAPPOINTED WITH HOW THEY HAVE HANDLED MY REQUEST TO HONOR WHAT I WAS TOLD WHEN PURCHASING THE VEHICLE AND I AM ASKING FOR G M T AUTO SALES TO HONOR THEIR WORD AND ABSORB THE COST OF THE MAINTENANCE PLAN WITH BMWI FEEL LIKE G M T SHOULD HAVE TO PAY FOR THE MAINTENANCE PLAN AND REIMBURSE ME THE $I PAID FOR AN OIL CHANGE, WHEN IT SHOULD HAVE BEEN INCLUDED AT NO COST IF G M T HAD SET UP THE MAINTENANCE PLAN

We have already informed the customer that he is able to cancel the warranty, and the pro rated refund amount will be mailed to his lienholderHe needs to appear in person to our dealership and sign a cancellation request form

There most certainly is a thermostat in the vehicleThe issue is a coolant temp sensor which is attached to the thermostat housingIt is defectiveThe part is on national back orderThe customer has been informed of thisThe customer will not be charged for the repairThis was previously
explained to her

We would be happy to let the customer trade this vehicle in for a different vehicleShe needs to pay the Missouri sales tax due on the current vehicle to proceed with trading it in.

while we are in agreement that this customer did in fact purchase her vehicle from GMT, she has never once brought the vehicle to us to have it servicedshe has been dealing with Premier Auto Service. please delete this complaint from our file because her issue is not with GMT

I purchased a car from GMT and while my car has been being repaired I was given a loaner car to drive by my salespersonOn Thursday 2/23/the driver's side front tire blew and I called my insurance to change the tireThis was a $chargeI went right to GMT to get a different loaner car because I felt unsafe and the manager *** *** treated my mother and I badlyThe salesperson that gave me the loaner car stopped working there earlier in the week and it seemed the manager was taking that out on usHe called the police to have us removed from the lot

I purchased a Volkswagen CC June 11, I asked about the extended warranty, and the main person that does the financing was not there and I needed to speak to herShe said I had days to purchased the extended warranty as long as I was under a certain mileageI purchased the extended warranty July 18, On July 21, the check engine light came on and I took the care to *** *** ServicesJuly 28, I was informed my warranty claim was denied and my contract was canceledThe engine has gone out in the car and it will car $to fix the carNo one from the warranty company called me to tell me my claim was canceledThe General Manager at *** *** told me claim was denied and they were canceling mt contract because it was not purchased at the time I purchased the carI purchased cars from them two months apart, and they are not trying to fix this situationThis car is still at *** *** and they should fix the car since I had a warranty on the c

I went to GMT autosales to get a car.&nb...⇄ drive a Kia Optima. I get there and he&n...⇄ cousin to talk about what they can do fo...⇄ me how much do I make and my personal&nb...⇄ have any credit so he is going to find&n...⇄ come back and trade it in. This is my&nb...⇄ trusting what he is&nb

Complaint: ***
I am rejecting this response because:Please see the enclosures;Alpha Extended Warranty contract dated and signed by *** ***, Finance ManagerConfirmation of contract from Service Payment Plan, acknowledging the payment schedule
Sincerely,
*** ***

I purchased a Dodge Durango on April Within the week, I heard tapping in the car and the steering wheel shakingI went up there and told them I didn't want the car anymoreThey told me I had to get the car and then if I wanted to exchange the vehicle I would get it registered in my nameI called the Department of Motor Vehicles and they said I didn't have to register it and I just needed to tell them I didn't want it because it was within thirty daysThey were going to fix it and had it for weeksI came up there May to test drive itit was still not working rightI told them I didn't want this car there were too many problems with itI felt pushed into this carThey are fixing it againThey are giving a me one year bumper to bumper warranty supposedlyI am supposed to pick it up today

There most certainly is a thermostat in the vehicleThe issue is a coolant temp sensor which is attached to the thermostat housingIt is defectiveThe part is on national back orderThe customer has been informed of thisThe customer will not be charged for the repairThis was previously
explained to her

Transunion has removed the inquiryEquifax has said they have not received anythingI spoke to Equifax after the delivery date indicated by the tracking numbers the business provided.

As a customer, your product should not have been sold knowing the knowledge of the car without any explanation to the customer, mePrior to moving forward with this process my check engine light has come on three times before given the right solution I was also told by *** *** at Premier Auto, who GMT referred me to that there was no thermostat in my car As a solution, 1. I want to ensure that my check engine light is offMy concern is that when I get ready to take my car in for an inspection next year that I will have the same problems 2. Secondly, I would like for my car to be completely topped off as it should have been prior to buying the car

On January 21, 2017, I bought a Chrysler from GMT Auto Sales While driving on the first of February, I notice that my check engine light had come on, so I called Darrell, my car salesman Ultimately, after going from the car dealership to Premier Auto, there is no thermostat in my car

Initial Business Response /* (1000, 5, 2015/06/24) */
its odd that the customer filed a complaint today, because the consumer was informed on 6/18/that the engine repair was being completed under warranty, and would be completed by 6/23/15, which it washer car is ready to be picked up, and
there was no charge to the customershe has been informed of this and is expected to pick the vehicle up tomorrowPLEASE REMOVE THIS COMPLAINT FROM OUR RECORD, BECAUSE THERE IS NO VALIDITY TO THIS CLAIM IN ANY WAY

I have attached the tracking numbers on USPS tracking site and the packages are marked as deliveredTransunion was delivered August 9, at 3:22pm and Equifax was delivered August 8, at 12:01pm.

Transunion has removed the inquiryEquifax has said they have not received anythingI spoke to Equifax after the delivery date indicated by the tracking numbers the business provided

I refinanced my car which I purchased from GMTLess than a month after purchasing it I refinanced the auto with my credit unionI filled out the necessary paper work to received my refund for the GAP insurance that I purchased through GMTI was told that I would receive my refund within a monthThat was in JuneI have continued to call their finance manager to find out were we are with the processShe continued to tell me that she was emailing the young lady in chargeThis went on for a monthAround August 7th I finally spoke with my sales associate and he stated that some how my paperwork was lostI called the finance manager to get the company name and number for the GAP insuranceI spoke with a young lady with the GAP company and explained to her what was going onShe had me to fax her the letter showing that I refinance the loanOn the August 14th I spoke with the young lady again and she said that GMT should have the paperwork to refund the money and I should call GMT