G M T Auto Sales

[redacted] denied the claimIf the consumer needs to file a complaint it should be with Alpha, not GMTWe have offered our assistance above and beyond what our day warranty covered, and we cannot force [redacted] to cover the repair

the warranty was purchased 3/5/15 it was for years or miles. it has not expired. please stop wasting our time with frivolous complaints. once again, you can cancel the warranty if you wish, or don'tit's your callbut your lienholder will receive any pro rated refund, not the consumeryou have not communicated with us once, but have chosen to communicate through the Revdex.com and Attorney Generalthey cannot process the cancellation, only we canagain, you are wasting valuable time because the longer you procrastinate in cancelling the warranty, the less of a refund you will receive

Initial Business Response /* (1000, 5, 2016/01/25) */
can you please ask the customer to be specific as to what systems are faulty? the car was purchased months ago, and this is the first we have heard of any issues? the complaint as it is written, makes no sensewe ask the Revdex.com to rule this
complaint as invalid until the customer can clearly state what specific issue she is having with the vehicle, and how we deceived her? she has been driving the vehicle for months with no issues
Initial Consumer Rebuttal /* (3000, 7, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The salesperson who sold me the car has had many complaints from me I've taken my car back to them three times since I purchased itI was told to take my car to a Chevrolet dealership which I did they pulled my engine out and a found all the following problems: rear main seal leak, thermostat was prematurely open,obstruction in the PCV passage,obstruction in the PCV cover which built up pressureI was also informed that the matinee on this vechile couldn't have been kept up before I purchased it from the dealership if those things were going onI spoke with *** *** man times about problems with the vehicle so I really don't understand how you all don't know about my complaints I've spoken with him aboutI've had issues since I purchased the vehicle
Final Business Response /* (4000, 11, 2016/01/27) */
at the time of purchase, you were offered a comprehensive extended warranty which would have covered the majority of the systems which you are now experiencing issues withyou elected to purchase a powertrain warranty which covers any internally lubricated parts, but does not cover the maintenance items that you are now asking us to repair at our costhad you elected to purchase the comprehensive warranty you would not require our assistancethat being said, we are willing to let Premier Auto Service inspect your vehicle to see if they can diagnose these issues, and perform the repairs at a substantially reduced labor rate for you

Initial Business Response /* (1000, 5, 2016/01/25) */
can you please ask the customer to be specific as to what systems are faulty? the car was purchased months ago, and this is the first we have heard of any issues? the complaint as it is written, makes no sensewe ask the Revdex.com to rule this
complaint as invalid until the customer can clearly state what specific issue she is having with the vehicle, and how we deceived her? she has been driving the vehicle for months with no issues
Initial Consumer Rebuttal /* (3000, 7, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The salesperson who sold me the car has had many complaints from me I've taken my car back to them three times since I purchased itI was told to take my car to a Chevrolet dealership which I did they pulled my engine out and a found all the following problems: rear main seal leak, thermostat was prematurely open,obstruction in the PCV passage,obstruction in the PCV cover which built up pressureI was also informed that the matinee on this vechile couldn't have been kept up before I purchased it from the dealership if those things were going onI spoke with *** *** man times about problems with the vehicle so I really don't understand how you all don't know about my complaints I've spoken with him aboutI've had issues since I purchased the vehicle
Final Business Response /* (4000, 11, 2016/01/27) */
at the time of purchase, you were offered a comprehensive extended warranty which would have covered the majority of the systems which you are now experiencing issues withyou elected to purchase a powertrain warranty which covers any internally lubricated parts, but does not cover the maintenance items that you are now asking us to repair at our costhad you elected to purchase the comprehensive warranty you would not require our assistancethat being said, we are willing to let Premier Auto Service inspect your vehicle to see if they can diagnose these issues, and perform the repairs at a substantially reduced labor rate for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

As a customer, your product should not have been sold knowing the knowledge of the car without any explanation to the customer, mePrior to moving forward with this process my check engine light has come on three times before given the right solutionI was also told by *** *** at Premier Auto, who GMT referred me to that there was no thermostat in my carAs a solution, 1. I want to ensure that my check engine light is offMy concern is that when I get ready to take my car in for an inspection next year that I will have the same problems2. Secondly, I would like for my car to be completely topped off as it should have been prior to buying the car

I purchased a Chevrolet Cobalt November 6, that came with a day warrantyTwo hours later while on the highway it stopped on me timesI got it to a shop and found out it was the throttle body and paid $for the repair
It also did not have a safety inspection and I paid for oneI contacted you about the repair and inspection and asked to be reimbursed but was told the repair is not covered under the warranty

They sold me the worst car eversales man said that I could only buy the car he drove up to the front of the building, because of my creditEngine light has been on for months now, was told that they sold me a car that needed 7,dollars worth of workHave paperwork from Volkswagon Dealership to prove thisGMT said they were gonna make it right , but no they did not make it rightManager and salesman also said they were going to make it rightThey fell through with anything they were going to help me withMy car has not been very unreliable been fixed a few times and still all lights are on still and I was sold a lemonDo not buy for this car dealer ship, TOTALLY GOT RIPPED OFF THEY JUST WANTED THE SALE AND TO GET RID OF THE CAR THEY HAD TO LONG SITTING ON THEIR LOT

In September of I bought a Chevy Malibu LT from GMT I started having problems with the electrical system on the car in November I have been to GMT on different occasions to have them work on the electrical systemEach time they have had it, they told me that it was fixedNow today after only having my car for or days after GMT having it for about days to fix, the electrical system is malfunctioning again I was told by GMT that I will have to take the car somewhere else to find out what is wrong and have it fixed I have a warranty with the car and GMT has it and refuses to return it to me.  My parents also purchased a car from GMT and they had problems with the radio.  This was never fixed.  *** the Manager told me that he is not fixing any more of my family's cars.  I told him that that is a separate issueI am paying for my own car and my parents have nothing to do with my car

Complaint: ***
I am rejecting this response because:I was not told verbally that I only had daysI even asked my sales rep if there was a timeline and he never actually said there was and just kept saying we would get it taken care ofConveniently the only page I didn’t get the copy of was thatSo it may have said it but I have no proofI tried to schedule it and got the run around or no returned calls several timesSo yes I did just get it taken care of but that’s because they have horrible customer serviceI was told because my sales rep quit that I “got screwed”I have text messages as proof.
Sincerely,
*** ***

on 10/6/went in to look at carswent home with a jeep patriot, sign all loan paper got temp tags and thought we had a new, great carOur sales man *** *** called the next day, to tell us the financing fell thru and they would need more down or the payments would be at least $more a monthWe had to go out of town that weekend then would return the car that next weekbefore we could return the car, they repossessed itwe retuned to GMT to get back our trade in, and the we put downI was told they were charging us for the repossessionThey would only return when I stated that was fine, I will take this up with the Revdex.comHe stated he would keep all my moneyWords was said, it got heatedThey were very un professional*** *** was out sales rep, but we spoke to the manager working on the night 10/19/

this customer is delusionalthe salesman who loaned her the car did it without authorizationshe had no business driving our vehicleshe returned the vehicle with a destroyed tire so we have no idea where she spent the $in question, but it was not to replace our tirefurthermore, the car was
filthy inside and out, and in addition to the $that she owes us for a tire, she owes us $for a complete detail to restore the vehicle to selling conditionwe were forced to call the police because she refused to take her many belongings out of our vehiclethis customer now owes us $and is using the Revdex.com to deflect responsibility for the damages she incurred to our vehicle

I purchased my vehicle on May 19th I did not get my title until June 10th The sales rep eventually came and dropped it off at my houseThere was a note on the envelope that said they left me a message on 5/but no such message came to my and only phone number with a voicemail set upSo even if they actually got the title on 5/that was over the days for temp tagsThe sales rep, after the fact, told me they are starting to have a problem with producing titlesAlmost every time I called I wouldn't be able to reach anyone but voicemails and no one returned my calls or texts when I was the most frustratedThey couldn't give me a straight reason as to why they sold me a car without having the title in their possessionI was promised in my contract touch ups around the entire vehicle and touch-ups on the wheels with a day loanerI called times and got the run around each time to set up my serviceEach time I was told I need to call a different number they coul

This is a very simple complaint I was told something was going to happen, and the events that were supposed to happen were documented on a 'we owe you' document that was part of the sales package
I purchased a Lincoln MKT Upon reviewing the vehicle I noticed a few rock chips and scratches that made me very wary of the car I was assured numerous times that they would make the car look new The sales manager specifically said " we will make the car look new"
With all the assurance from the sales man and his manager I decided to purchase the Lincoln I scheduled a day to have the repairs made and once I received the car I was shocked that the chips and scratches had not been touched I assumed they simply forgot so I called and emailed and never received a responseIt wasn't until I texted the sales man that they finally agreed to fix the body
I would love to say that once I finally got to pick the car up for the second time it looked amazing, but I would be

Last week, I went there after getting a call to come in to test drive some cars because I'd been in there beforeWhen I sat down with a rep Eric, I told them I had an approval through my bankAt one point, the GM *** came over and asked about my credit score and I told him they wouldn't have it because I'd gotten my approval through my bankJust then, someone said, "Oh, here it is" saying that they'd found my credit informationI asked them to give me the date when it was ran, and they said it was todayThey said they just "pressed the button on accident" and apologizedBut I know it wasn't an accidentI called the credit bureau and they said it takes days to clear this through the credit bureauI called the dealership back and asked for the letter the credit bureau would needThey told me that it takes days to create a letter, which is crazy because they ran my credit immediately

My name is *** *** and I am the Sales Manager at GMT Auto Sales and this is the first I am hearing of any issues with Mr***'s vehicleI think there was maybe some miscommunication between the customer and the service shopIdeally this would be a Premier Auto Service issue because the
service warranty Mr*** signed for is a 4,000/month warranty with only one repair up to $I have attached the signed copy of the warranty and if he went to the service shop for different or non covered items then that would be why they turned him downAll in all he would have to bring that up with the service shopIf Mr*** would like to get things fixed that are not covered under warranty we might be able to work something out but he would have to call me Monday morningI can be reached at ***

The customer is partly correct when she states that she was offered an extended warranty option, however she only had days to apply for coverage, and not days as she statesthe warranty company did in fact void the contract due to her being outside of the day complianceWe do sympathize
with her situation however, and have already extended an offer to pay half of the $charge that she had been quoted at *** *** Service to replace the engineas of 10/05/we have yet to hear a response from the customer

In June I went to this dealership to purchase a vehicle I purchased a Chevy Imapla for $24,and put $down I signed all the documents and title After two weeks they called and asked us to return to the dealership When I arrived they tell me I was not approved for the loan and had to return the car They said they had something better for me They offered me a Buick LaCrosse and that I could be approved for this vehicle The Buick needs repairs, cd player does not work and the bearings on the wheels need replaced They took the vehicle to *** *** *** and this company called to tell me they will not repair the cd player and did not give me a reason why I called to ask why they are not repairing the cd player and told me they would call me back No one has called me back
I believe they are doing a spot delivery scam

I purchased a Chevy Cruze in the Spring of from GMT with an extended service contract, which I later learned was uselessGMT sales contracts deceptively knowing that the customer do not need them or when they do need them the warranty does not cover the repair, My car has had a profuse burning smell coming from the ventsThe first time I went to get it repaired the warranty that I purchased did not cover anything I had to pay out of pocketThe problem had continue to persist, every time I would use the heat or air condI had to go to a ship referred to by the dealership but the problem was not diagnosed correctlyThe problem continued and the second time my warranty expired but the shop did not correctly diagnose the problem from the startI had to pay out of pocket againI called the lady Angela who sold me the fraudulent warranty that she knew was useless, she said she would call me back and never did, I called back a second time to speak with The GM he never returned m

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***