G Tuckfelt & Associates

“Thank you for your messageA representative from the Office of the Customer Advocate contacted the customer by telephone, and resolved the issue with the customer.”

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe letter states that I requested a reduced monthly payment to be no higher than 10% of my gross incomeI DID NOT REQUEST THAT as I know that is not an option with private loansI merely said, I would appreciate a reduction, whatever that amount may be because I know that you do not follow federal student loan guidelinesTherefore, Sallie Mae's offer of paying $good faith payment to obtain a forebearance is unacceptable

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The complained has not been resolved by Sallie Mae yetI've been contacted to provide evidence for my case, and I've been providing itHowever, the business aaid that my claim is still under investigation, Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was not given any options to assist me with my account I was at first told that I could qualify for income based payments that would help with my issue and set up two years worth of payments The customer advocate then called me back and suggested that I change some figures in my financial situation to help assure my income based request would better go through I went through and changed some things because she suggested I would not be approved unless I did so I was afraid not to She then called me back two days later and stated I had not been approved and there was nothing they could do to help and then hung up on me I feel she is Sallie Maes advocate not a customer advocate There was no resolution to any issue I had Regards,

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 14, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 29, Please allow sufficient time for postal delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 23, 2016. Please allow sufficient time for postal delivery.

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 19, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 19, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 10, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 5, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 13, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 26, Please allow sufficient time for postal delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 28, 2016. Please allow sufficient time for postal delivery.

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 1, Please allow sufficient time for postal delivery

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI did receive a call from a customer care advocateShe was nice and appeared to be concerned with the matterHowever, there was no solution offered to meThere was not anything done about the employee at fault and at the end of it, I still have no financial relief

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 12, Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 23, 2016. Please allow sufficient time for postal
delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 6, 2017. Please allow sufficient time for postal delivery