G Tuckfelt & Associates

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer PREVIOUSLY via US
Postal Service on September 30, 2015.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 3, 2016.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that resolution I am working towards with Sallie Mae should eventually solve the problem. 
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 17, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 14, 2017.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I did receive a call from a customer care advocate. She was nice and appeared to be concerned with the matter. However, there was no solution offered to me. There was not anything done about the employee at fault and at the end of it, I still have no financial relief.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 4, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 13,2017.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID 12620822, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Problem:Once again I have a issue with Sallie Mae. The issue is that I paid the agreed upon amount of a little over $332.00 on February 13, 2018 (& have a confirmation number). This amount was to satiate the monthly balance of my student loan(s) with Sallie Mae. Sallie Mae, whether they misappropriated my funds or if they sent it elsewhere, I don't know but the funds were taken out of my account and are currently not there due to their withdrawl. This issue is damaging my credit and causing issues with my cosigner on the loan. This company also lies about not receiving payment through 2018 when the Revdex.com itself had to get involved in that previous issue.Translate Desired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:I would like a billing adjustment and adjustment to credit for the error on their behalf.

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 29, 2018 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 14, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 5, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 2, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 25, 2017.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
According to Sallie Mae the account which was sold to a collections agency was not sold until Nov. 1, 2017. I contacted Sallie Mae in the year 2016, the customer service rep did not tell me about the account at question. When I called them after finding out that that account had been sold I asked if there was an account manager assigned to that account because such had never contacted me regarding this account. Sallie Mae is trying to cover up their mistake and making me pay for it. There are two private loans I had with Sallie Mae which are the same as the loan at question and one of them has been paid off. The same could have been done with the loan at question if the account manager who had the loan at question had contacted me regarding bringing that loan up to date. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 21, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 14, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 15, 2016.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...

have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At the end of the conversion on the phone the representative [redacted]) said " Thank you for TAKING my time." I found that responds particularly untasteful and in summary concludes how I have been treated. It is clear to me that this issue will not be resolve as they are refusing any future payments that exceed the interest amount that is due on the account. By doing so this has harmed me the student loan borrower throughout the repayment process. I am henceforth done with all phone communication from Sallie Mae, as I do not want to be talked to like that.
Regards,
[redacted]

Revdex.com:
I have...

not received any response from Sallie Mae. I have been waiting for return calls from both their Customer Advocate and an Account Supervisor for over a week and haven't heard from them. Therefore their response to complaint ID[redacted], does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.