G Tuckfelt & Associates

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 13, 2015.  Please allow sufficient time for postal
delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 24, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 7, 2016.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on Feb 1, 2018.  Please allow sufficient time for postal
delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 17, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2016.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not given any options to assist me with my account   I was at first told that I could qualify for income based payments that would help with my issue and set up two years worth of payments   The customer advocate then called me back and suggested that I change some figures in my financial situation to help assure my income based request would better go through   I went through and changed some things because she suggested I would not be approved unless I did so I was afraid not to   She then called me back two days later and stated I had not been approved and there was nothing they could do to help and then hung up on me    I feel she is Sallie Maes advocate not a customer advocate   There was no resolution to any issue I had
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 25, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 26, 2017.  Please allow sufficient time for postal
delivery.

Thank you for your message. A representative from the Office of the Customer Advocate contacted the customer by telephone, and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 2, 2018.  Please allow sufficient time for postal
delivery.

Thank you
for your message.  In the interest of protecting the privacy of our
customers, the Office of the Customer Advocate responded directly to the
customer via US Postal Service on December 19, 2016.  Please allow sufficient
time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 16, 2018.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 10, 2017.  Please allow sufficient time for postal
delivery.

Thank you
for your message.  In the interest of protecting the privacy of our
customers, the Office of the Customer Advocate responded directly to the
customer via US Postal Service on December 20, 2016.  Please allow sufficient
time for postal delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 14, 2016.  Please allow sufficient time for postal delivery.

Thank you for your message. in the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Portal Service on September 6, 2016. Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 6, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 13, 2017.  Please allow sufficient time for postal
delivery.