Gamestop

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble you have gone through shopping with us- From our failure to honor our promise on holding the product and honoring the promotion for you, to the lack of follow up you've received from our representativesThis is not our standards as a company, and by no means how we strive to treat our guestRest assured, I have escalated the feedback regarding our Guest Services team and our Store team to the appropriate parties to be further reviewedPlease know that it was never in our intentions to put you in this sort of positionI will be more than happy to honor the $gift card promotion for you, along with an additional balance as compensation for the inconvenience and frustration we have caused you overallTypically when we issue gift cards, we can provide them either digitally or physicallyDigital is sent to your e-mail and can take up to hours for arrival, while physical is mailed to your preferred address and can take 7-business days to arriveAt your earliest convenience, please let me know which method you would most prefer and I will gladly get everything arranged for you.I greatly look forward to your responseIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Good afternoon [redacted] ***I'm so sorry for the lack of follow up that you've received from Field LeadershipI have personally notified the district leader that you have not been contacted and that you prefer to be reached by e-mailYou can expect to be contacted by them shortly, however I would like to advise that if you have not received an e-mail within hours then to please let me know at your earliest convenience, so that I can continue assisting until this matter is resolvedIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, a replacement order was created for you and a UPS return label was sent your way as wellYour order looks good and is in the middle of being processed.I'm pleased to see that this issue was finally resolved for you and we thank you so much for bringing this to our attentionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have viewed our order verification server and show no holds on your information I would recommend that you attempt to place an order again.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, it was discovered that your Discover card number was entered in as a GameStop gift card number which is the reason why your order was cancelledAt the time you placed the order you had mistakenly entered your discover card in as a GameStop gift cardThis would be the reason as to why the agents you spoke with informed you that the gift card you entered was invalidIn order to better protect you I have now completely erased the form of payment from that cancelled orderI thank you very much for bringing this to my attention so I could get your card deleteFor the amount of frustration you have gone through pertaining to this issue, please accept the following $promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piordersWe appreciate your patience and thank you for allowing us to resolve this issue for you If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, it was determined that our account was compromisedWe strongly advise that you update your login email as well as your password from the account setting after you login Should this happen a second time at that point we would want you to sign up for a new accountIf that happens then please go to your local GameStop store and they can assist, they should be able to reach out to their store dedicated hotline for any further assistance or questionsI have refunded you the stolen points and reported the incident to our asset protection teamWe thank you for allowing us to resolve this situation for you and appreciate your patience If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI am truly sorry for the run around and lack of assistance you've received from our Guest Care and store representativesPlease know that it was never in our intentions to put you in this position, and I cannot apologize enough for the stress and frustration it has caused youI would be more than happy to provide further clarification, and assist you as much as I canIn-Store Pick Up Reservations do not charge or settle on payment methodsIn-Store Pick Up Reservations simply allocate an additional copy of the game to your preferred GameStop store location for you to pick up on release day, without having to wait for the item to be shipped but while having the convenience to secure your pre-order onlineThe only reason that In-Store Pick Up requests for card information is for security purposesI have partnered with our Banking & Cash Management departments to attempt to locate an authorization or charge for $63.59, however they were unable to locate thisDo you by chance have this charge or authorization visible on a bank statement that you would be willing to provide? Any information that can help us help you is highly appreciated, and again I would be more than happy to assist with as much as I canBest Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

[redacted] As discussed over the phone, we will have a full refund issued to you via corporate checkI will make sure I update you with the tracking number once it is availableIf you would please allow two weeks for that to ship and be delivered.Looking forward to finally coming to a resolution to this issueWe thank you for your continued patience and appreciate you allowing us to resolve this [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] Thank you so much for letting me know that you didn't see any movement on your orderI show it has shipped but I also do not see any movement with the tracking number from 1/3-1/I am unsure why there has been an issue with BOTH ordersI have contacted our warehouse team to ensure the lead order fulfillment associate will process your order for you and ensure there is no mishaps.You have had to go through quite a headache in trying to get your orderTherefore I have issued a refund to your mastercard for the most expensive game on your orderPlease expect a $refund within 7-business daysPlease expect a NEW tracking number within the next few hours.If you have additional questions, I am here for you[redacted] *|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, the payment was declined by the financial institutionThere was an attempt to collect payment, but the response back was a general decline and no other information was provided by the bankDue to the time of year, unfortunately, our wait times are escalated to prolonged hold timesThis can be very frustrating when you have a pressing issue to resolveIf you would like to attempt to place the order again, we will attempt to process the paymentShould the order get declined by the financial insitution again, you will need to address the issue with them.We should be able to process the order properly for you, as long as the financial institution allows payment to go throughIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have resent the Virtual Gift Card to your listed email address We are working on a solution for the issues you are currently suffering from on our app Please do keep in mind that this process to fix the issue does take time.If you have additional questions, I am here for you [redacted]

Dear , On behalf of GameStop, we apologize for this poor experience in association with our companyAccording to our records, you had used multiple gift cards to fund your order as well as a credit cardWe should be able to refund you the $to your credit card and send a digital gift card or a physical gift card for the remaining refundDigital is e-mailed to you and takes up to hours to arrive, while physical is mailed to you and can take 7-business daysPlease let me know which option would work best for you, I will gladly set that up, and reply to you letting you know when to expect the refundIf you have additional questions, I am here for you[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.I have contacted them on the number provided without any resolution, they are having me wait another days on top of the six months I have already waitedAttached is screen shot with your company name and the phone number you gave me Regards, [redacted] Revdex.comMESSAGE FROM BUSINESS:Complaint ( [redacted] ) needs to be addressed by the third party company that runs the rebate program I have advised the customer of this, but they continue to push back here We have no way to resolve the issue as the rebate was claimed with the third party company.While yes our name was on the rebate website, it is not ran by our company.Phone: [redacted] Monday - Friday 7:AM to 11:PM CST Saturday 8:AM to 11:PM CST Sunday 9:AM to 11:PM CSTThe company is called Prepaid Rewards [redacted]

Complaint: [redacted] I am rejecting this response because:I have contacted the 3rd party vendor that you are advising me to contact separate times and the only thing they keep telling me is their upper management is looking into it and I filed this rebate on 1/12/with there website stating I should receive my rebate within to weekswe are now in the middle of AprilI would hope that GameStop would ensure that if they are using a 3rd party vendor to do business with they are fulfilling their obligations since gamesstops name is what is being used to advertise the sell of this rebate when purchasing merchandise at your store Regards, [redacted]

Dear [redacted] My apologies for the phone tag, I am happy to know we were finally able to come to a resolutionThank you for allowing me to work on this with youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the trouble you've experienced while shopping online with us, and for the lack of assistance you received from our Guest Services team. Please know that it was... never in our intentions to cause such frustration or put you in this situation. I would be more than happy to help resolve this for you. While the order is no longer available on the website, I am able to place a new order for you over the phone with the correct shipping address if you would like. At your earliest convenience, please feel free to give me a call at ( [redacted] , EXT. *** I will be available in the office until 5PM CST. If I do not answer, I am likely away from my desk- please leave me a message and I will return your call as soon as possible. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|RevDex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that you have been having a hard time with thisIf you would please respond by rejecting this resolution to let us know which games specifically that are defective, we should be able to assist you properlyIf you have additional questions, I am here for you [redacted] **Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have sent a replacement for this order Please allow business days for this to arrive If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company UPS preformed and investigation on this package and was able to provide proof of delivery with a Signature at time of delivery We will be unable to refund this order.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I received your apology and made another purchase from GameStop.com, only to receive opened USED merchandise as NEWI paid for NEW items and was sent opened USED itemsFool me once shame on you, fool me twice shame on me